# Best AI IT Agents Software *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* AI IT agents are autonomous AI agents that manage and optimize IT operations and support processes, deeply integrated with IT service management (ITSM) systems, knowledge bases, and workflows to autonomously resolve tickets, detect incidents, classify issues, and escalate complex problems to human IT staff while delivering specialized, high-quality IT support interactions. ### Core Capabilities of AI IT Agents To qualify for inclusion in the AI IT Agents category, a product must: - Integrate deeply with business systems such as ITSM platforms or knowledge bases to ensure data-driven, role-specific interactions - Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Allow users to design the agent's trusted role, tone, and capabilities to suit specific IT workflows - Offer data and reporting tools for agent interactions and performance such as dashboards or insights reports - Enable seamless human-in-the-loop functionality for escalating complex conversations or unresolved incidents - Support advanced automation for proactive task execution such as ticket resolution or issue detection - Maintain security, compliance, and data privacy protocols for all interactions - Support incident management processes autonomously while ensuring high-quality resolution of tickets and issues ### Common Use Cases for AI IT Agents IT operations teams use AI IT agents to scale support capabilities and reduce downtime through autonomous, intelligent ticket and incident management. Common use cases include: - Autonomously resolving common IT tickets such as password resets, access requests, and software provisioning - Proactively detecting and classifying incidents before they escalate to critical failures - Automating repetitive IT workflows including ticket categorization, routing, and status updates ### How AI IT Agents Differ from Other Tools AI IT agents offer specialized, ITSM-embedded functionality that sets them apart from broader [bot platforms](https://www.g2.com/categories/bot-platforms) and standard [chatbot software](https://www.g2.com/categories/chatbots), which may offer basic conversational abilities without deep IT system integration or autonomous task execution. They also differ from general [AI agents for business operations](https://www.g2.com/categories/ai-agents-for-business-operations) by being tailored specifically for IT use cases with deep integrations into [ITSM platforms](https://www.g2.com/categories/it-service-management-itsm-tools) and [workflow management tools](https://www.g2.com/categories/workflow-management). ### Insights from G2 on AI IT Agents Based on category trends on G2, autonomous ticket resolution and proactive issue detection stand out as the most impactful capabilities. These platforms deliver reductions in mean time to resolution and improved support team efficiency as primary outcomes of adoption. ## G2 Grid® for AI IT Agents Software ![G2 Grid® for AI IT Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-it-agents/grids.png?focus%5B%5D=1408919&focus%5B%5D=16222&focus%5B%5D=1750853&focus%5B%5D=12139&focus%5B%5D=111749&focus%5B%5D=1177607&focus%5B%5D=1679975&focus%5B%5D=30506) Highlighted products: ServiceNow AI Agents, Atera, Harmony, Guru, Moveworks, Glean, Console, and Resolve. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-it-agents/grids.json?focus%5B%5D=servicenow-ai-agents&focus%5B%5D=atera&focus%5B%5D=harmony-2026-03-02&focus%5B%5D=guru&focus%5B%5D=moveworks&focus%5B%5D=glean-technologies-glean&focus%5B%5D=console-com-console&focus%5B%5D=resolve-systems-resolve) ## How Many AI IT Agents Software Products Does G2 Track? **Total Products under this Category:** 101 ### Category Stats (Jul 2026) - **Average Rating**: 4.62/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: PeopleReign (+0.37%) - Among all products in this category, PeopleReign recorded the largest rating increase compared to last month *Last updated: July 16, 2026* ## How Does G2 Rank AI IT Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 7,700+ Authentic Reviews - 101+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which AI IT Agents Software Is Best for Your Use Case? - **Leader:** [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) - **Highest Performer:** [Guru](https://www.g2.com/products/guru/reviews) - **Easiest to Use:** [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews) - **Top Trending:** [Moveworks](https://www.g2.com/products/moveworks/reviews) - **Best Free Software:** [Atera](https://www.g2.com/products/atera/reviews) --- **Sponsored** ### Cloudflare Application Security and Performance Cloudflare is the connectivity cloud for the "everywhere world," on a mission to help build a better Internet. We provide a unified platform of networking, security, and developer services delivered from a single, intelligent global network that spans hundreds of cities in over 125 countries. This empowers organizations of all sizes, from small businesses to the world's largest enterprises, to make their employees, applications, and networks faster and more secure everywhere, while significantly reducing complexity and cost. Our comprehensive platform includes: - Advanced Security: Protect your online presence with industry-leading DDoS protection, a robust Web Application Firewall (WAF), Bot mitigation, and API security. Implement Zero Trust security to secure remote access, data, and applications for your entire workforce. - Superior Performance: Accelerate website and application loading times globally with our Content Delivery Network (CDN), intelligent DNS, and smart routing capabilities. Optimize images and deliver dynamic content with unparalleled speed. - Powerful Developer Tools: Empower your developers to build and deploy full-stack applications at the edge using Cloudflare Workers (serverless functions), R2 Storage (object storage without egress fees), and D1 (serverless SQL database). Cloudflare helps connect and protect millions of customers globally, offering the control, visibility, and reliability businesses need to work, develop, and accelerate their operations in today's hyperconnected landscape. Our global network continuously learns and adapts, ensuring your digital assets are always protected and performing at their best. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010619&secure%5Bchosen_at%5D=2026-07-17T10%3A38%3A19Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=10700&secure%5Bresource_id%5D=1010619&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-it-agents%3Fopen_modal_url%3D%252Fproducts%252Fconsole-com-console%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fai-it-agents%2526source%253Dcategory&secure%5Btoken%5D=c1a7eaaecb32c418867b9eb4a5219760c07c01110021938c7e5a0057fcae4326&secure%5Burl%5D=https%3A%2F%2Fwww.cloudflare.com%2Fapplication-services%2Fproducts%2F&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated AI IT Agents Software Products in 2026? ### 1. [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. The AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow. **Average Rating:** 4.3/5.0 **Total Reviews:** 436 **Who Is the Company Behind ServiceNow AI Agents?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 34% Enterprise, 17% Mid-Market #### What Are ServiceNow AI Agents's Pros and Cons? **Pros:** - Efficiency (21 reviews) - Ease of Use (17 reviews) - Messaging Automation (14 reviews) - Easy Integrations (11 reviews) - Helpful (7 reviews) **Cons:** - Inaccuracy (10 reviews) - Poor Understanding (9 reviews) - Complex Configuration (8 reviews) - Limited AI (8 reviews) - Complex Usability (5 reviews) ### What Do G2 Reviewers Say About ServiceNow AI Agents? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **efficiency** of ServiceNow AI Agents, benefiting from easy setup and powerful workflow automation. - Users appreciate the **ease of use** of ServiceNow AI Agents, enabling efficient task automation and seamless workflows integration. - Users value the **automation of repetitive tasks** with ServiceNow AI Agents, enhancing efficiency and reducing manual errors. - Users appreciate the **easy integrations** of ServiceNow AI Agents, enhancing workflows and boosting efficiency for support teams. - Users find ServiceNow AI Agents **highly effective for automating workflows** , enhancing speed and accuracy in issue resolution and communication. **Cons:** - Users find that the **inaccuracy** of ServiceNow AI Agents leads to confusion and reduces trust in its effectiveness. - Users express frustration with the **poor understanding** of ServiceNow AI Agents, leading to generic responses and confusion. - Users find the **complex configuration** of ServiceNow AI Agents time-consuming and challenging for effective real-world application. - Users find the **limited responsiveness** of ServiceNow AI Agents frustrating, as they struggle with nuanced questions and customization. - Users find the **setup and customization process complex** , requiring significant learning and background knowledge to navigate effectively. #### What Are Recent G2 Reviews of ServiceNow AI Agents? **"[ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)"** **Rating:** 4.5/5.0 stars *— Pradip G.* [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915) --- **"[Native AI agents that finally run on governed platform data](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)"** **Rating:** 5.0/5.0 stars *— rajesh s.* [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657) --- ### 2. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,201 **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (415 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 56% Small-Business, 31% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (386 reviews) - Automation (273 reviews) - Features (260 reviews) - Efficiency (210 reviews) - Monitoring (184 reviews) **Cons:** - Missing Features (161 reviews) - Limited Features (135 reviews) - Improvement Needed (96 reviews) - Needs Improvement (91 reviews) - Feature Issues (84 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. **Cons:** - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. #### What Are Recent G2 Reviews of Atera? **"[A practical way to coordinate technicians, users, and infrastructure work](https://www.g2.com/survey_responses/atera-review-13121276)"** **Rating:** 4.5/5.0 stars *— Alamgir H.* [Read full review](https://www.g2.com/survey_responses/atera-review-13121276) --- **"[Atera boosts productivity with automations, WhatsApp, and reports](https://www.g2.com/survey_responses/atera-review-13106823)"** **Rating:** 5.0/5.0 stars *— Fabian M.* [Read full review](https://www.g2.com/survey_responses/atera-review-13106823) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 3. [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews) Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations. **Average Rating:** 4.8/5.0 **Total Reviews:** 67 **Who Is the Company Behind Harmony?** - **Seller:** [Harmony](https://www.g2.com/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f) - **Company Website:** https://harmony.io - **Year Founded:** 2025 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/harmonyio/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Mid-Market, 28% Small-Business #### What Are Recent G2 Reviews of Harmony? **"[Best IT Automation I've Ever Used - Completely Transformed Our Operations](https://www.g2.com/survey_responses/harmony-review-12612560)"** **Rating:** 5.0/5.0 stars *— Or T.* [Read full review](https://www.g2.com/survey_responses/harmony-review-12612560) --- **"[Harmony Frees Us from Manual Tasks and Improves the IT User Experience](https://www.g2.com/survey_responses/harmony-review-12525449)"** **Rating:** 5.0/5.0 stars *— Danny F.* [Read full review](https://www.g2.com/survey_responses/harmony-review-12525449) --- ### 4. [Guru](https://www.g2.com/products/guru/reviews) Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge. Access it everywhere. Build trust—automatically. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,260 **Who Is the Company Behind Guru?** - **Seller:** [Guru](https://www.g2.com/sellers/guru) - **Company Website:** https://www.getguru.com - **Year Founded:** 2013 - **HQ Location:** Philadelphia, PA - **Twitter:** @Guru_HQ (4,242 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5129180/ (2,537 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Mid-Market, 29% Enterprise #### What Are Guru's Pros and Cons? **Pros:** - Ease of Use (742 reviews) - Helpful (411 reviews) - Comprehensive Information (310 reviews) - Easy Access (298 reviews) - Information Accuracy (283 reviews) **Cons:** - Search Functionality (152 reviews) - Inefficient Search (149 reviews) - Search Functionality Issues (134 reviews) - Inefficient Searching (132 reviews) - Organizational Challenges (109 reviews) ### What Do G2 Reviewers Say About Guru? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Guru impressive, thanks to its intuitive interface and straightforward navigation. - Users appreciate the **speed and reliability** of Guru, enhancing workflow efficiency with easily accessible, verified information. - Users love Guru for its **comprehensive information management** , making it easy to capture, organize, and retrieve knowledge effectively. - Users value the **easy access** to information with Guru, enhancing daily productivity and training efficiency. - Users value the **accuracy of information** provided by Guru, enabling quick, reliable answers within their workflow. **Cons:** - Users find the **search functionality can be slow** , particularly when managing extensive content and collections. - Users find the **search inefficient** , often experiencing slow results and irrelevant matches despite having saved content. - Users encounter **search functionality issues** with slow results and poor keyword recognition, complicating information retrieval. - Users find the **inefficient searching** in Guru frustrating as it often provides generic results and requires constant team effort. - Users find **organizational challenges** in Guru, with slow search and complicated content management for larger collections. #### What Are Recent G2 Reviews of Guru? **"[Automated Verification Keeps Our Knowledge Repository Trustworthy](https://www.g2.com/survey_responses/guru-review-12959405)"** **Rating:** 5.0/5.0 stars *— Dairon P.* [Read full review](https://www.g2.com/survey_responses/guru-review-12959405) --- **"[A fast and user-friendly knowledge platform with room to grow](https://www.g2.com/survey_responses/guru-review-11254414)"** **Rating:** 5.0/5.0 stars *— Iasmin L.* [Read full review](https://www.g2.com/survey_responses/guru-review-11254414) --- #### What Are G2 Users Discussing About Guru? - [What does Guru do?](https://www.g2.com/discussions/what-does-guru-do) - 3 comments - [How do I use the Guru app?](https://www.g2.com/discussions/how-do-i-use-the-guru-app) - 1 upvote - [What is Guru platform?](https://www.g2.com/discussions/guru-what-is-guru-platform) - 2 comments - [What is Guru software?](https://www.g2.com/discussions/what-is-guru-software) - 1 upvote ### 5. [Moveworks](https://www.g2.com/products/moveworks/reviews) Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 113 **Who Is the Company Behind Moveworks?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 14% Small-Business #### What Are Moveworks's Pros and Cons? **Pros:** - Efficiency (11 reviews) - Ease of Use (10 reviews) - AI Integration (7 reviews) - Innovation (7 reviews) - Time-Saving (6 reviews) **Cons:** - Complexity (5 reviews) - Learning Curve (4 reviews) - Time-Consuming (4 reviews) - Usage Limitations (4 reviews) - Delayed Response (3 reviews) ### What Do G2 Reviewers Say About Moveworks? *AI-generated summary from verified user reviews* **Pros:** - Users value the **high efficiency** of Moveworks, significantly improving IT support and saving valuable time. - Users find Moveworks to be **easy to use** , enhancing efficiency and providing fast, coherent responses effortlessly. - Users commend Moveworks for its **impressive AI integration** that enhances efficiency and streamlines IT support effectively. - Users commend the **impressive AI integration** in Moveworks, enhancing efficiency and streamlining IT support significantly. - Users value the **time-saving capabilities** of Moveworks, significantly reducing incident resolution time and improving efficiency. **Cons:** - Users face challenges with the **complexity of integration** in Moveworks, impacting efficiency and usability. - Users find the **learning curve steep** due to complex integration and significant time commitment needed for customization. - Users find the **time-consuming integration** with Moveworks challenging, requiring significant effort for optimal performance. - Users express concern about **integration limitations** of Moveworks, particularly for non-ServiceNow platforms affecting overall functionality. - Users note the **delayed response** times from Moveworks can hinder their overall experience and support effectiveness. #### What Are Recent G2 Reviews of Moveworks? **"[Seamless Slack/Teams Integration That Resolves IT Requests Fast](https://www.g2.com/survey_responses/moveworks-review-12688111)"** **Rating:** 4.5/5.0 stars *— HIMANSHU M.* [Read full review](https://www.g2.com/survey_responses/moveworks-review-12688111) --- **"[Efficient AI Search Tool with Room for UI Enhancements](https://www.g2.com/survey_responses/moveworks-review-12768942)"** **Rating:** 4.5/5.0 stars *— Sruthi K.* [Read full review](https://www.g2.com/survey_responses/moveworks-review-12768942) --- #### What Are G2 Users Discussing About Moveworks? - [What is Moveworks used for?](https://www.g2.com/discussions/what-is-moveworks-used-for) ### 6. [Glean](https://www.g2.com/products/glean-technologies-glean/reviews) Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 275+ out-of-the-box connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works. **Average Rating:** 4.7/5.0 **Total Reviews:** 162 **Who Is the Company Behind Glean?** - **Seller:** [Glean Technologies](https://www.g2.com/sellers/glean-technologies-db5ca3dc-c8a9-4900-9065-0c1ab979908a) - **Company Website:** https://www.glean.com - **Year Founded:** 2019 - **HQ Location:** Mountain View - **Twitter:** @gleanwork (742 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gleanwork/ (1,647 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Enterprise, 42% Mid-Market #### What Are Glean's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Speed (5 reviews) - Time-saving (4 reviews) - Fast Search (2 reviews) - Intuitive (2 reviews) **Cons:** - Improvement Needed (3 reviews) - Search Functionality (2 reviews) - Inadequate Filtering (1 reviews) - Lack of Information (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Glean? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Glean, finding it intuitive and efficient for accessing information quickly. - Users love the **speed of information retrieval** with Glean, greatly enhancing their productivity and efficiency. - Users appreciate the **time-saving capabilities** of Glean, effortlessly retrieving accurate information without extensive searching. - Users value the **fast search capabilities** of Glean, making relevant information easily accessible across various tools. - Users find Glean to be **intuitive and easy to use** , enhancing their workflow and efficiency significantly. **Cons:** - Users note that **improvement is needed** in transparency, source controls, and accuracy for a better experience with Glean. - Users find the **search functionality lacks precision** , often receiving broad results that complicate finding relevant information. - Users experience **inadequate filtering** , leading to broad search results and additional steps to find relevant information. - Users feel the lack of **transparency and control** in Glean affects trustworthiness and efficiency in critical tasks. - Users find the **limited customization** of Glean restrictive, sometimes leading to irrelevant search results. #### What Are Recent G2 Reviews of Glean? **"[Glean Integrations That Boost Onboarding Support](https://www.g2.com/survey_responses/glean-review-12890788)"** **Rating:** 4.5/5.0 stars *— Zainul A.* [Read full review](https://www.g2.com/survey_responses/glean-review-12890788) --- **"[Easy-to-Use AI Platform with Great Model Choice and Integrations](https://www.g2.com/survey_responses/glean-review-13108758)"** **Rating:** 4.5/5.0 stars *— Akhilesh K.* [Read full review](https://www.g2.com/survey_responses/glean-review-13108758) --- ### 7. [Console](https://www.g2.com/products/console-com-console/reviews) Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans. **Average Rating:** 4.8/5.0 **Total Reviews:** 16 **Who Is the Company Behind Console?** - **Seller:** [Console.com](https://www.g2.com/sellers/console-com) - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/console-co/ (46 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 75% Mid-Market, 19% Enterprise #### What Are Recent G2 Reviews of Console? **"[World-Class IT at the Speed of Thought with Console](https://www.g2.com/survey_responses/console-review-12298609)"** **Rating:** 5.0/5.0 stars *— Dennis V.* [Read full review](https://www.g2.com/survey_responses/console-review-12298609) --- **"[Easy Natural-Language Interface with a Responsive, Adaptable Team](https://www.g2.com/survey_responses/console-review-12270299)"** **Rating:** 5.0/5.0 stars *— Bobby C.* [Read full review](https://www.g2.com/survey_responses/console-review-12270299) --- ### 8. [Resolve](https://www.g2.com/products/resolve-systems-resolve/reviews) Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 47 **Who Is the Company Behind Resolve?** - **Seller:** [Resolve](https://www.g2.com/sellers/resolve-11faf3f1-952b-4247-a44d-6d024a3b94f9) - **Year Founded:** 2014 - **HQ Location:** Campbell, California - **LinkedIn® Page:** https://www.linkedin.com/company/163969/ (129 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 55% Enterprise, 34% Mid-Market #### What Are Resolve's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Efficiency (2 reviews) - Productivity Improvement (2 reviews) - Business Growth (1 reviews) - Collaboration (1 reviews) **Cons:** - Dependency Issues (2 reviews) - Learning Curve (2 reviews) - Access Limitations (1 reviews) - Access Restrictions (1 reviews) - Complexity (1 reviews) ### What Do G2 Reviewers Say About Resolve? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **unparalleled customer support** of Resolve, highlighting prompt assistance and impactful user experience enhancements. - Users praise the **exceptional efficiency** of Resolve, significantly boosting productivity and streamlining issue resolution for teams. - Users highlight the **significant productivity improvements** achieved through seamless integration and quick issue resolution with Resolve. - Users value the **scalability** and reusable code blocks of Resolve, greatly enhancing project completion speed. - Users value the **collaborative features** of Resolve, enabling swift project completion and versatile code development. **Cons:** - Users face **dependency issues** with Resolve, particularly in managing permissions and integrating with other platforms. - Users face a **learning curve** with Espressive's features, requiring training and attention to maximize value. - Users struggle with **access limitations** that complicate permissions management across different environments in Resolve. - Users face challenges with **access restrictions** , making it difficult to manage permissions for different features effectively. - Users face challenges with **permissions management** , complicating access to specific features within Resolve's secure system. #### What Are Recent G2 Reviews of Resolve? **"[Expressive, a helpful tool](https://www.g2.com/survey_responses/resolve-review-11446875)"** **Rating:** 5.0/5.0 stars *— Gazi S.* [Read full review](https://www.g2.com/survey_responses/resolve-review-11446875) --- **"[Scalable, Reusable Code Blocks That Speed Up Development](https://www.g2.com/survey_responses/resolve-review-12387818)"** **Rating:** 4.5/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/resolve-review-12387818) --- #### What Are G2 Users Discussing About Resolve? - [What is Espressive, Inc. used for?](https://www.g2.com/discussions/what-is-espressive-inc-used-for) - [Is DaVinci Resolve 16 free?](https://www.g2.com/discussions/resolve-is-davinci-resolve-16-free) - [Do professionals use DaVinci Resolve?](https://www.g2.com/discussions/do-professionals-use-davinci-resolve) - [What is DaVinci Resolve good for?](https://www.g2.com/discussions/what-is-davinci-resolve-good-for) - [Is DaVinci Resolve really free?](https://www.g2.com/discussions/is-davinci-resolve-really-free) ### 9. [Rezolve.ai](https://www.g2.com/products/rezolve-ai/reviews) Rezolve.ai delivers Agentic AI for IT, HR, and FinOps teams. The platform autonomously resolves support requests, executes workflows, and automates service operations across voice, chat, email, Microsoft Teams, and Slack. **Average Rating:** 4.8/5.0 **Total Reviews:** 38 **Who Is the Company Behind Rezolve.ai?** - **Seller:** [Rezolve AI](https://www.g2.com/sellers/rezolve-ai) - **Year Founded:** 2017 - **HQ Location:** Dublin, US - **Twitter:** @rezolve_ai (468 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rezolveai (133 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 71% Mid-Market, 18% Enterprise #### What Are Rezolve.ai's Pros and Cons? **Pros:** - Customer Support (11 reviews) - Ease of Use (10 reviews) - Helpful (10 reviews) - Setup Ease (5 reviews) - Communication Efficiency (4 reviews) **Cons:** - Missing Features (3 reviews) - Limited Features (2 reviews) - Software Reliability (2 reviews) - Technical Issues (2 reviews) - App Glitches (1 reviews) ### What Do G2 Reviewers Say About Rezolve.ai? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** at Rezolve.ai, ensuring assistance throughout setup and integration. - Users commend the **ease of use** of Rezolve.ai, appreciating responsive support and a valuable knowledge base. - Users commend Rezolve.ai for their **incredibly responsive customer support** , enhancing their overall experience and satisfaction. - Users appreciate the **setup ease** of Rezolve.ai, highlighting smooth transitions and thorough support throughout the process. - Users value the **effective communication** from Rezolve.ai, ensuring support and engagement throughout the entire process. **Cons:** - Users note the **missing features** in Rezolve.ai, highlighting areas needing improvement as the product develops. - Users note the **limited features** of Rezolve.ai as it develops, impacting overall experience and functionality. - Users occasionally experience **slow response and glitches** with Rezolve.ai, though these issues are infrequent and minor. - Users experience some **technical issues** with Rezolve.ai, such as glitches and delays in resolving minor adjustments. - Users experience **minor app glitches** that are not significant but can impact the overall experience slightly. #### What Are Recent G2 Reviews of Rezolve.ai? **"[Seamless Adoption and Impressive User Engagement with Rezolve Chatbot](https://www.g2.com/survey_responses/rezolve-ai-review-11943787)"** **Rating:** 4.0/5.0 stars *— Nicholas M.* [Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-11943787) --- **"[Rezolve AI is a FANTASTIC Product!](https://www.g2.com/survey_responses/rezolve-ai-review-10750899)"** **Rating:** 5.0/5.0 stars *— Josh M.* [Read full review](https://www.g2.com/survey_responses/rezolve-ai-review-10750899) --- #### What Are G2 Users Discussing About Rezolve.ai? - [What is Rezolve.ai used for?](https://www.g2.com/discussions/what-is-rezolve-ai-used-for) ### 10. [MeBeBot Intelligent Assistant](https://www.g2.com/products/mebebot-intelligent-assistant/reviews) MeBeBot is an AI-driven platform that streamlines the entire employee journey by providing instant, accurate, and consistent answers to HR, IT, and Operations questions. Integrated directly into existing workflows like Slack and Microsoft Teams, MeBeBot acts as a centralized, "one-stop bot" for your global workforce, 24/7. Our proprietary AI, developed by HR professionals, leverages your company's own knowledge base to deliver answers with 97% accuracy. This automation frees your support teams from repetitive inquiries, saving 2-3 hours per day and reducing overall employee support costs by 40-60%. Beyond reactive support, MeBeBot’s AI Agent workflows automate manual processes like onboarding checklists, while proactive push notifications keep employees informed. MeBeBot ensures reliability with built-in guardrails and enterprise-grade security, featuring SOC 2 Type 2 certification and GDPR compliance to protect your sensitive data. Designed for companies of all sizes, from SMBs to large enterprises, MeBeBot is easy to deploy and customize. By handling Tier 1 questions and automating routine tasks, MeBeBot allows your teams to focus on strategic initiatives that drive business growth. **Average Rating:** 4.8/5.0 **Total Reviews:** 26 **Who Is the Company Behind MeBeBot Intelligent Assistant?** - **Seller:** [MeBeBot](https://www.g2.com/sellers/mebebot) - **Year Founded:** 2018 - **HQ Location:** Austin, US - **Twitter:** @HRTalkBot (34 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/33190792 (17 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 42% Mid-Market, 26% Small-Business #### What Are MeBeBot Intelligent Assistant's Pros and Cons? **Pros:** - Customer Support (12 reviews) - Ease of Use (12 reviews) - Helpful (10 reviews) - Efficiency (8 reviews) - Implementation Ease (6 reviews) **Cons:** - Integration Issues (2 reviews) - Learning Curve (2 reviews) - Reporting Issues (2 reviews) - Challenging Reporting (1 reviews) - Complexity (1 reviews) ### What Do G2 Reviewers Say About MeBeBot Intelligent Assistant? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from MeBeBot, enhancing tool adoption and overall experience. - Users find MeBeBot extremely **easy to use** , enabling effective assistance without needing extensive technical knowledge. - Users find MeBeBot to be **exceptionally helpful** , seamlessly integrating with existing tools and enhancing workplace efficiency. - Users commend MeBeBot for its **efficiency** , significantly saving time and streamlining HR processes for large teams. - Users commend the **easy implementation** of MeBeBot, highlighting smooth setup and excellent support throughout the process. **Cons:** - Users report **integration issues** with some platforms, highlighting a desire for expanded functionality and compatibility. - Users find the **learning curve challenging** , suggesting the need for more guides and demos for better onboarding. - Users find the **reporting issues** frustrating, particularly with the need for better feedback management and usability. - Users find the **reporting features challenging** and suggest improvements for better usability and effectiveness. - Users find the **complexity** of the feedback system challenging, especially regarding auto-saving and data export options. #### What Are Recent G2 Reviews of MeBeBot Intelligent Assistant? **"[Helpful Tool for Quick Internal Support](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12687960) --- **"[Fast, Easy Employee Q&Simple and Helpful Tool for Managing Employee QueriesA That Saves HR Time](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367)"** **Rating:** 5.0/5.0 stars *— Abhijeet S.* [Read full review](https://www.g2.com/survey_responses/mebebot-intelligent-assistant-review-12698367) --- #### What Are G2 Users Discussing About MeBeBot Intelligent Assistant? - [What is MeBeBot Intelligent Assistant used for?](https://www.g2.com/discussions/what-is-mebebot-intelligent-assistant-used-for) ### 11. [Aisera](https://www.g2.com/products/aisera/reviews) Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise. **Average Rating:** 4.4/5.0 **Total Reviews:** 133 **Who Is the Company Behind Aisera?** - **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) - **Year Founded:** 2003 - **HQ Location:** San Jose, CA - **Twitter:** @AutomationAnywh (55,050 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/208639/ (4,314 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 26% Mid-Market #### What Are Aisera's Pros and Cons? **Pros:** - Helpful (51 reviews) - Ease of Use (46 reviews) - Customer Support (44 reviews) - Artificial Intelligence (34 reviews) - Automation (34 reviews) **Cons:** - Learning Curve (23 reviews) - Time-Consuming (15 reviews) - Complexity (14 reviews) - AI Limitations (12 reviews) - Steep Learning Curve (12 reviews) ### What Do G2 Reviewers Say About Aisera? *AI-generated summary from verified user reviews* **Pros:** - Users praise Aisera for its **easy implementation and integration** , ensuring a smooth transition and excellent support. - Users find Aisera's platform incredibly **easy to use** , with seamless integration and supportive implementation from the technical team. - Users commend Aisera for its **exceptional customer support** , consistently resolving issues and enhancing user experience. - Users appreciate the **effortless automation** provided by Aisera, enhancing productivity and customer service efficiency. - Users value the **automation capabilities** of Aisera, significantly reducing agent workload and improving response efficiency. **Cons:** - Users face a **steep learning curve** with Aisera, requiring extra support for successful integration and deployment. - Users find the **initial setup and training time-consuming** , leading to a slower start for peak performance. - Users find Aisera to have **complexity in setup and maintenance** , requiring ongoing adjustments for optimal performance. - Users find the **slow AI training and limited complex response handling** to be challenging and time-consuming. - Users experience a **steep learning curve** with Aisera, requiring extra time and support during initial setup. #### What Are Recent G2 Reviews of Aisera? **"[User-Friendly and Easy to Adopt, with Great AI Features](https://www.g2.com/survey_responses/aisera-review-12658974)"** **Rating:** 4.5/5.0 stars *— PRASHANT G.* [Read full review](https://www.g2.com/survey_responses/aisera-review-12658974) --- **"[AI Assistant That Works Wonder](https://www.g2.com/survey_responses/aisera-review-11589504)"** **Rating:** 4.0/5.0 stars *— Shruti S.* [Read full review](https://www.g2.com/survey_responses/aisera-review-11589504) --- #### What Are G2 Users Discussing About Aisera? - [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment - [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment - [What are the components of a successful service desk?](https://www.g2.com/discussions/aisera-what-are-the-components-of-a-successful-service-desk) - [What are the benefits of service desk?](https://www.g2.com/discussions/what-are-the-benefits-of-service-desk) - [What does service desk software do?](https://www.g2.com/discussions/aisera-what-does-service-desk-software-do) ### 12. [illumichat](https://www.g2.com/products/illumichat/reviews) IllumiDesk AI is a comprehensive software solution designed to enhance organizational knowledge management through advanced artificial intelligence capabilities. By seamlessly integrating with existing knowledge bases, IllumiDesk AI provides teams with a unified platform for chatbots, AI-driven searches, and generative AI tools. This integration allows users to leverage their proprietary data effectively, enabling a more streamlined approach to information retrieval and collaboration. Targeted primarily at businesses and organizations that rely heavily on data and knowledge sharing, IllumiDesk AI caters to teams seeking to improve their operational efficiency. Whether in customer support, project management, or internal communications, the platform serves a variety of use cases. For instance, teams can deploy custom chatbots tailored to specific needs, allowing for personalized interactions that enhance user experience. Additionally, the AI search feature empowers users to locate information quickly across diverse document storage systems, eliminating the frustration of endless scrolling through chat histories or documents. Key features of IllumiDesk AI include robust API integrations that facilitate the quick connection of various data sources without the need for extensive migrations. This flexibility ensures that teams can harness their existing data while benefiting from AI capabilities. The analytics component offers insights into how AI is being utilized within the organization, allowing for informed decision-making and optimization of AI resources. Privacy and security are paramount, with all proprietary knowledge safeguarded, ensuring that sensitive information remains confidential and protected from external threats. IllumiDesk AI stands out by providing a single platform that consolidates multiple AI tools, enabling users to generate text, images, avatars, and more without the need for disparate applications. This consolidation not only reduces costs but also simplifies the user experience, as teams can access a wide range of functionalities from one integrated assistant. Furthermore, the platform's flexibility allows organizations to toggle between various large language models (LLMs), ensuring they stay at the forefront of AI advancements. In essence, IllumiDesk AI is designed to empower teams by providing a centralized, secure, and efficient environment for knowledge management and AI utilization. By combining powerful features with user-friendly functionality, it offers organizations a way to maximize their data's potential while fostering collaboration and innovation. **Average Rating:** 4.5/5.0 **Total Reviews:** 13 **Who Is the Company Behind illumichat?** - **Seller:** [Illumichat ](https://www.g2.com/sellers/illumichat) - **Year Founded:** 2015 - **HQ Location:** Atlanta, GA - **LinkedIn® Page:** https://www.linkedin.com/company/illumidesknow (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 22% Mid-Market #### What Are illumichat's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Course Creation (4 reviews) - Time-saving (3 reviews) - Courses (2 reviews) - Customer Support (2 reviews) **Cons:** - Limited Editing (2 reviews) - Limited Features (2 reviews) - Slow Performance (2 reviews) - Complexity (1 reviews) - Difficult Learning Experience (1 reviews) ### What Do G2 Reviewers Say About illumichat? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of illumichat, enabling quick course creation and seamless integration with existing systems. - Users love the **effortless course creation** with Illumichat, appreciating its intuitive interface and time-saving features. - Users love the **time-saving capabilities** of IllumiDesk, enabling faster content creation and a more efficient teaching experience. - Users love how easy it is to create courses quickly with **IllumiDesk's user-friendly AI features** , enhancing their teaching experience. - Users highlight the **fantastic customer support** from Illumichat, which aids in understanding features and roadmap effectively. **Cons:** - Users find the **limited editing capabilities** frustrating, requiring additional effort to finalize lesson plans and assignments. - Users find the **limited features** of illumichat frustrating, particularly the lack of basic functions like copy & paste. - Users often find the **slow performance** of illumichat frustrating, especially when running simple tasks takes too long. - Users find the **complexity of illumichat** challenging, making it difficult to fully understand the product. - Users find the **complexity difficult to understand** , resulting in a challenging learning experience with Illumichat. #### What Are Recent G2 Reviews of illumichat? **"[Outstanding AI Assistant Builder with Intuitive Interface](https://www.g2.com/survey_responses/illumichat-review-11952215)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/illumichat-review-11952215) --- **"[Effortless Integration and User Friendly Experience](https://www.g2.com/survey_responses/illumichat-review-11982301)"** **Rating:** 5.0/5.0 stars *— Isaac B.* [Read full review](https://www.g2.com/survey_responses/illumichat-review-11982301) --- ### 13. [Lyzr.ai](https://www.g2.com/products/lyzr-lyzr-ai/reviews) Lyzr is an enterprise AI agent platform that helps organizations design, deploy, and operate autonomous and semi-autonomous agents across business functions such as customer service, sales, human resources, finance, and IT. The platform brings together an agent framework, a low-code studio, and a central control plane, so teams can move AI initiatives from pilot to full production with consistency and oversight. Organizations use it to build task-specific agents for secure knowledge assistance, retrieval-augmented search, and multi-step workflow automation, improving how work gets done while keeping data protected. Lyzr is built for enterprises that want to adopt AI without replacing the systems they already run. Its model-agnostic architecture lets teams work with their preferred language models and switch between them as needs change, with no re-architecting required. The same flexibility extends to deployment: agents can run in a private cloud, a single-tenant setup, or fully on-premise, so organizations keep control of their data and operations. Governance, observability, and auditability are part of the platform itself, which is what makes Lyzr suitable for compliance-sensitive teams and production-grade reliability. At the core of the platform is an agent framework paired with Architect and Agent Studio, which together support single-task and multi-agent workflows through code, low-code, or no-code. A central registry gives teams monitoring, access control, versioning, and traceable execution logs across every agent, regardless of who built it or on which framework. Connectors, SDKs, and APIs link agents to existing tools such as CRMs, ERPs, ITSM systems, data lakes, and messaging platforms, so agents operate inside current processes rather than replacing them. The result is a faster path from prototype to production, supported by reusable components and ready-made integrations. Built-in governance keeps regulated teams audit-ready, while simulation, evaluation workflows, and version and rollback controls reduce operational risk before and after agents go live. Because integration effort stays low and models and pipelines remain interchangeable, organizations can orchestrate the systems they already have and evolve over time without being locked into a single vendor. Typical use cases include secure knowledge assistants and retrieval-augmented search for employees and customers, customer support agents that handle classification, drafting, and resolution, and sales agents that support account research, outreach sequencing, and meeting scheduling. Lyzr also powers back-office automation across HR, finance, and IT service management, making it a practical choice for cross-team, multi-step processes that need coordination across several tools and data sources. **Average Rating:** 4.5/5.0 **Total Reviews:** 39 **Who Is the Company Behind Lyzr.ai?** - **Seller:** [Lyzr](https://www.g2.com/sellers/lyzr) - **Company Website:** https://www.lyzr.ai - **Year Founded:** 2023 - **HQ Location:** New York, USA - **LinkedIn® Page:** https://www.linkedin.com/company/lyzr-platform (172 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 69% Small-Business, 18% Mid-Market #### What Are Lyzr.ai's Pros and Cons? **Pros:** - Ease of Use (35 reviews) - Setup Ease (12 reviews) - Deployment Ease (11 reviews) - Efficiency (11 reviews) - Features (10 reviews) **Cons:** - Poor Documentation (14 reviews) - Lack of Integration (13 reviews) - Complexity Issues (9 reviews) - Limited Customization (7 reviews) - Missing Features (6 reviews) ### What Do G2 Reviewers Say About Lyzr.ai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Lyzr.ai, appreciating its clean interface and straightforward setup for AI agents. - Users find the **setup ease** of Lyzr.ai to be efficient and beginner-friendly, saving time and enhancing productivity. - Users commend the **deployment ease** of Lyzr.ai, finding the platform user-friendly and efficient for building AI agents. - Users appreciate the **efficiency** of Lyzr.ai, highlighting its quick setup and streamlined customer support processes. - Users appreciate Lyzr.ai's **fast development** of production-ready AI agents with intuitive no-code/low-code options. **Cons:** - Users find the **poor documentation** of Lyzr.ai frustrating, complicating the learning process and limiting effective usage. - Users find a **lack of integration** with legacy systems challenging, complicating setup and increasing maintenance efforts. - Users find that Lyzr.ai can present **complexity issues** , particularly with its need for structured data and setup. - Users desire **limited customization** options in Lyzr.ai, wishing for more flexibility and advanced configurations for better control. - Users feel the **lack of ready-made templates** limits their efficiency and highlights the need for more features. #### What Are Recent G2 Reviews of Lyzr.ai? **"[Empowering and Intuitive AI Studio for All Skill Levels](https://www.g2.com/survey_responses/lyzr-ai-review-12174374)"** **Rating:** 5.0/5.0 stars *— Dilip N.* [Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-12174374) --- **"[Effortless Agentic AI workflows Creation and Seamless API Deployment](https://www.g2.com/survey_responses/lyzr-ai-review-12137884)"** **Rating:** 4.5/5.0 stars *— Andres G.* [Read full review](https://www.g2.com/survey_responses/lyzr-ai-review-12137884) --- ### 14. [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done. **Average Rating:** 4.6/5.0 **Total Reviews:** 147 **Who Is the Company Behind Leena AI Autonomous Agent?** - **Seller:** [Leena AI](https://www.g2.com/sellers/leena-ai) - **Year Founded:** 2018 - **HQ Location:** 132 West, 31st Street, Suite #1006, New York 10001 - **Twitter:** @LeenaAI_ (364 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13370785/ (292 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Inside sales specialist - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 70% Enterprise, 24% Mid-Market #### What Are Leena AI Autonomous Agent's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Efficiency (18 reviews) - Helpful (17 reviews) - Customer Support (16 reviews) - HR Management (13 reviews) **Cons:** - Technical Issues (8 reviews) - Reporting Issues (5 reviews) - Software Bugs (5 reviews) - Lack of Features (4 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Leena AI Autonomous Agent? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Leena AI, making query resolution quick and transparent for everyone. - Users appreciate the **efficiency** of Leena AI, enabling quick resolution of inquiries and enhancing overall employee satisfaction. - Users appreciate the **helpfulness** of Leena AI Autonomous Agent, enhancing team efficiency and resolution of queries. - Users appreciate the **excellent customer support** from the Leena AI team, always ready to assist during the bot launch. - Users value the **quick and accurate HR support** provided by Leena AI, enhancing efficiency and engagement. **Cons:** - Users experience **system glitches** occasionally, which hinder the overall functionality and reliability of the product. - Users report **software bugs and AI limitations** that hinder the effectiveness of the Leena AI Autonomous Agent. - Users experience **software bugs and AI limitations** that disrupt functionality and lead to frustrations with updates and server issues. - Users find a **lack of features** in Leena AI, wishing for more integration and human-like interactions. - Users note **limited features** in Leena AI, lacking some advanced functions and a personal touch in interactions. #### What Are Recent G2 Reviews of Leena AI Autonomous Agent? **"[Efficient and Intuitive: A Great Tool for Internal HR Automation](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)"** **Rating:** 5.0/5.0 stars *— Mayank A.* [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164) --- **"[Leena AI - Autonomous Agent](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)"** **Rating:** 5.0/5.0 stars *— Yashika T.* [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461) --- #### What Are G2 Users Discussing About Leena AI Autonomous Agent? - [What needs improvement with Leena AI to better meet your HR automation needs?](https://www.g2.com/discussions/what-needs-improvement-with-leena-ai-to-better-meet-your-hr-automation-needs) - [How do you use Leena Ai?](https://www.g2.com/discussions/how-do-you-use-leena-ai) - [What is the use of Leena Ai?](https://www.g2.com/discussions/what-is-the-use-of-leena-ai) - [What does Leena AI do?](https://www.g2.com/discussions/what-does-leena-ai-do) - 1 upvote - [What is Leena Al?](https://www.g2.com/discussions/what-is-leena-al) ### 15. [LivePerson](https://www.g2.com/products/liveperson/reviews) LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. **Average Rating:** 4.3/5.0 **Total Reviews:** 185 **Who Is the Company Behind LivePerson?** - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Company Website:** https://www.liveperson.com/ - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson (10,758 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,190 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Internet, Retail - **Company Size:** 43% Mid-Market, 33% Enterprise #### What Are LivePerson's Pros and Cons? **Pros:** - Features (35 reviews) - Ease of Use (31 reviews) - Helpful (28 reviews) - Artificial Intelligence (20 reviews) - Efficiency (19 reviews) **Cons:** - Learning Curve (21 reviews) - Complexity (14 reviews) - Steep Learning Curve (14 reviews) - Expensive (11 reviews) - Missing Features (10 reviews) ### What Do G2 Reviewers Say About LivePerson? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **solid AI support** of LivePerson, enhancing customer engagement and offering flexible communication options. - Users appreciate the **ease of use** of LivePerson, facilitating seamless personalized interactions and efficient ticket management. - Users appreciate the **helpful AI support** of LivePerson, enhancing customer engagement and simplifying communication channels. - Users appreciate the **fast response time** of LivePerson's AI integration, enhancing customer support efficiency significantly. - Users appreciate the **operational efficiency** of LivePerson, enhancing engagement, support, and overall customer experiences. **Cons:** - Users find the **complex learning curve** of LivePerson challenging, though documentation and support can assist. - Users face **complexity issues** with LivePerson's setup and interface, impacting onboarding and overall user experience. - Users find the **steep learning curve** of LivePerson challenging, especially during onboarding and with frequent updates. - Users find LivePerson to be **expensive** due to increased pricing and high resource requirements for implementation. - Users are disappointed by the **missing features** in LivePerson, which hinder functionality and reliability in their operations. #### What Are Recent G2 Reviews of LivePerson? **"[LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement](https://www.g2.com/survey_responses/liveperson-review-12275314)"** **Rating:** 4.5/5.0 stars *— Felice C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314) --- **"[Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform](https://www.g2.com/survey_responses/liveperson-review-12211374)"** **Rating:** 4.0/5.0 stars *— Nataporn C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374) --- ### 16. [IntelePeer](https://www.g2.com/products/intelepeer/reviews) IntelePeer empowers businesses to elevate their brands through exceptional customer experiences. With the only full-stack conversational AI platform, we automate interactions by: \* Delivering human-like interactions that drive meaningful outcomes and insights. \* Providing rapid, safe, and automated AI solutions with the fastest time-to-value. \* Offering a reliable and scalable enterprise-grade platform with unparalleled access to data and insights. \* Investing in and orchestrating cutting-edge AI, allowing businesses to leverage the latest technology with the control they need. We provide your customers what they need, when they need it by using AI to make every customer interaction better than the last. **Average Rating:** 3.8/5.0 **Total Reviews:** 9 **Who Is the Company Behind IntelePeer?** - **Seller:** [IntelePeer Cloud Communications](https://www.g2.com/sellers/intelepeer-cloud-communications) - **Year Founded:** 2003 - **HQ Location:** Dania, Florida, United States - **LinkedIn® Page:** https://www.linkedin.com/company/intelepeer/ (299 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 30% Enterprise #### What Are IntelePeer's Pros and Cons? **Pros:** - Useful (1 reviews) **Cons:** - Account Management (1 reviews) - Billing Issues (1 reviews) - Cost Transparency (1 reviews) - Expensive (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About IntelePeer? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **reliable service quality** of IntelePeer, highlighting its consistent performance and effectiveness. **Cons:** - Users report significant issues with **account management** , facing billing errors and unresponsive support throughout the process. - Users report significant **billing issues** with IntelePeer, facing unexpected charges and poor customer support for resolutions. - Users are frustrated with the **lack of cost transparency** leading to unexpected charges and billing issues. - Users express frustration over IntelePeer's **high and inconsistent charges** , leading to dissatisfaction and billing confusion. - Users experience **poor customer support** from IntelePeer, with issues unresolved and inadequate responses hampering overall satisfaction. #### What Are Recent G2 Reviews of IntelePeer? **"[IntelePeer: A Promising Platform for AI-Powered Communication Automation with Room for Growth](https://www.g2.com/survey_responses/intelepeer-review-11459127)"** **Rating:** 4.5/5.0 stars *— Bhanu P.* [Read full review](https://www.g2.com/survey_responses/intelepeer-review-11459127) --- **"[Easy to Use](https://www.g2.com/survey_responses/intelepeer-review-11556866)"** **Rating:** 5.0/5.0 stars *— Kavin K.* [Read full review](https://www.g2.com/survey_responses/intelepeer-review-11556866) --- #### What Are G2 Users Discussing About IntelePeer? - [What is IntelePeer used for?](https://www.g2.com/discussions/what-is-intelepeer-used-for) ### 17. [PeopleReign](https://www.g2.com/products/peoplereign/reviews) PeopleReign is the industry's only action-taking AI platform for IT and HR employee service that manages the complete employee issue lifecycle—from predicting problems before they occur to eliminating them permanently. Pre-built workflows for the most common employee issues allow fast configuration with just a few clicks, and seamless integration with your existing technology stack enhances its capabilities while protecting your technology investment. PeopleReign is the only platform that guarantees measurable ROI in your first month. **Average Rating:** 4.9/5.0 **Total Reviews:** 8 **Who Is the Company Behind PeopleReign?** - **Seller:** [PeopleReign](https://www.g2.com/sellers/peoplereign) - **Company Website:** https://www.peoplereign.io - **Year Founded:** 2020 - **HQ Location:** San Jose, US - **LinkedIn® Page:** https://www.linkedin.com/company/42284837/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Enterprise, 38% Mid-Market #### What Are PeopleReign's Pros and Cons? **Pros:** - Automation (2 reviews) - Deployment Ease (2 reviews) - Ease of Use (2 reviews) - Efficiency (1 reviews) - Features (1 reviews) **Cons:** - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About PeopleReign? *AI-generated summary from verified user reviews* **Pros:** - Users value the **speed of automation** in PeopleReign, delivering quick and effective solutions for IT and HR needs. - Users value the **deployment ease** of PeopleReign, enabling rapid implementation and immediate benefits in employee support. - Users appreciate the **ease of use** of PeopleReign, enabling quick deployment and automation for better employee experiences. - Users value the **efficiency** of PeopleReign, experiencing rapid deployment and instant problem resolution that enhances employee experience. - Users love the **ease of deployment and enhancement** of PeopleReign, making AI support seamless in Teams or Slack. **Cons:** - Users note **integration issues** that may require additional customization for complex enterprise environments, leading to extra effort. #### What Are Recent G2 Reviews of PeopleReign? **"[A True Partner in Our Agentic AI Journey](https://www.g2.com/survey_responses/peoplereign-review-12838934)"** **Rating:** 5.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/peoplereign-review-12838934) --- **"[Outstanding Partner with Agility and Collaboration](https://www.g2.com/survey_responses/peoplereign-review-12939128)"** **Rating:** 5.0/5.0 stars *— Fernan K.* [Read full review](https://www.g2.com/survey_responses/peoplereign-review-12939128) --- ### 18. [Siit](https://www.g2.com/products/siit/reviews) Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with existing tools, Siit eliminates complexity, accelerates resolution times, and transforms internal support into a strategic advantage. **Average Rating:** 5.0/5.0 **Total Reviews:** 29 **Who Is the Company Behind Siit?** - **Seller:** [Siit](https://www.g2.com/sellers/siit) - **Year Founded:** 1976 - **HQ Location:** Paris, FR - **Twitter:** @siitapp (35 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/siit-app (125 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 55% Small-Business, 45% Mid-Market #### What Are Siit's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Integrations (13 reviews) - Customer Support (10 reviews) - Communication (9 reviews) - Communication Efficiency (9 reviews) **Cons:** - Inadequate Reporting (2 reviews) - Inadequate Reporting Features (2 reviews) - Integration Issues (2 reviews) - Connectivity Issues (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Siit? *AI-generated summary from verified user reviews* **Pros:** - Users find Siit incredibly **easy to use** , streamlining support requests and enhancing internal communication effortlessly. - Users find the **seamless Slack integration** of Siit enhances collaboration and significantly streamlines support requests. - Users value the **efficient customer support** of Siit, enhancing communication and expediting resolution of requests. - Users love the **conversational support** in Siit, enhancing communication and streamlining support requests through Slack. - Users appreciate the **communication efficiency** of Siit, enhancing request handling and simplifying support processes for busy teams. **Cons:** - Users feel that the **inadequate reporting** of Siit limits their ability to gain deeper insights into operations. - Users feel that Siit lacks **inadequate reporting features** , limiting their ability to gain insights into support operations. - Users feel there are **integration issues** with Siit, suggesting the need for broader onboarding resource connections. - Users face **connectivity issues** with Siit, affecting their experience due to the reliance on stable internet access. - Users desire more **customization options** in Siit to enhance their overall experience and reporting capabilities. #### What Are Recent G2 Reviews of Siit? **"[Good fit if your company runs on Teams](https://www.g2.com/survey_responses/siit-review-12761625)"** **Rating:** 5.0/5.0 stars *— Callista R.* [Read full review](https://www.g2.com/survey_responses/siit-review-12761625) --- **"[AI works well with our Notion knowledge base](https://www.g2.com/survey_responses/siit-review-12771109)"** **Rating:** 5.0/5.0 stars *— Gatien D.* [Read full review](https://www.g2.com/survey_responses/siit-review-12771109) --- ### 19. [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity. Easy to implement, scale, and adapt across departments, Zendesk is designed to accommodate the evolving needs of growing organizations without costly developer resources. The platform offers pre-built integrations with popular IT and HR systems, along with robust data analytics to drive informed decisions. Whether you're looking to build a top-tier service desk, improve incident management, automate workflows, or boost self-service capabilities, Zendesk for Employee Service provides the ease of use, flexibility and scalability required for today's dynamic workplace. **Average Rating:** 4.5/5.0 **Total Reviews:** 103 **Who Is the Company Behind Zendesk for Employee Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 55% Mid-Market, 25% Small-Business #### What Are Zendesk for Employee Service's Pros and Cons? **Pros:** - Useful (10 reviews) - Time-Saving (9 reviews) - AI Technology (6 reviews) - Easy Integrations (6 reviews) - Integrations (6 reviews) **Cons:** - AI Limitations (3 reviews) - Limited Options (2 reviews) - Missing Features (2 reviews) - Slow Loading (2 reviews) - Access Issues (1 reviews) ### What Do G2 Reviewers Say About Zendesk for Employee Service? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **quick access to answers** from Unleash, enhancing collaboration and saving significant time. - Users find **time-saving efficiency** with Zendesk for Employee Service, streamlining communication and project management significantly. - Users value the **AI-powered search capabilities** of Zendesk for Employee Service, significantly enhancing support efficiency and collaboration. - Users appreciate the **easy integrations** of Zendesk for Employee Service, quickly getting up and running with excellent support. - Users appreciate the **smooth integration process** of Zendesk for Employee Service, enabling quick deployment and enhanced productivity. **Cons:** - Users find the **AI limitations** in Zendesk for Employee Service hinder effective discrepancy detection and transparency. - Users find the **limited options** in Zendesk for Employee Service restricts advanced functionality and customization. - Users find the **missing features** in Zendesk for Employee Service limit its functionality for more complex needs. - Users often face **slow loading** issues with Zendesk, requiring frequent refreshes to view updated tickets. - Users find the lack of a **mobile app** for Zendesk Employee Service makes accessing information on the go challenging. #### What Are Recent G2 Reviews of Zendesk for Employee Service? **"[Automated organized Employee service solution with Zendesk](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630)"** **Rating:** 4.5/5.0 stars *— Aayush M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-13051630) --- **"[A Game Changer for People Operations](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637)"** **Rating:** 5.0/5.0 stars *— Megan J.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-employee-service-review-12800637) --- #### What Are G2 Users Discussing About Zendesk for Employee Service? - [What is the WFM process?](https://www.g2.com/discussions/tymeshift-what-is-the-wfm-process) - [What is Tymeshift Zendesk?](https://www.g2.com/discussions/what-is-tymeshift-zendesk) - [What is Tymeshift?](https://www.g2.com/discussions/what-is-tymeshift) - [What Tymeshift used for?](https://www.g2.com/discussions/what-tymeshift-used-for) ### 20. [Risotto.](https://www.g2.com/products/risotto-risotto/reviews) Risotto is an AI-powered help desk and ITSM agent that automates internal support where employees already work, in Slack, Microsoft Teams, and email. Built by IT for IT and trusted by teams like Instacart, Gusto, ThoughtSpot, Jobber, Fundrise, and Retool, Risotto resolves up to 70% of Tier-1 tickets end-to-end with an AI agent that understands context and intent, not just keywords. Out of the box, Risotto rapidly automates the requests that flood lean IT teams: password resets, software access, general knowledge troubleshooting, identity and provisioning issues, MDM-related device requests, and more. Time-to-value is a key differentiator. Rather than the weeks of configuration legacy ITSM tools require, many customers see high automation numbers within hours of going live. Risotto fits however your support is set up today. It can augment your existing ticketing system, layering AI automation on top of tools like Jira Service Management, Freshservice, Zendesk, and ServiceNow, or serve as a complete standalone ticketing system in its own right. Unlike keyword-matching chatbots, Risotto holds a real conversation. It asks clarifying questions, walks employees through multi-step troubleshooting, and only escalates what truly needs a human, with full context. For harder, ambiguous problems, Risotto's Tier-2 assistant goes further, researching the issue and suggesting remediation plans. And because it learns from every interaction and from your documentation, it gets more accurate over time. Risotto also automates identity and access management. Employees request access with a simple message; Risotto confirms permissions, coordinates approvals, and provisions through your IAM tools, with time-bound and just-in-time (JIT) access and a complete audit trail. Knowledge management is automatic too: Risotto blends answers from Notion, Confluence, Google Drive, Guru, SharePoint, and Slack, turns support threads into articles, and keeps everything current without manual upkeep. Beyond IT, Risotto extends the same automation to HR, Legal, Finance, Engineering, and Security, with native HRIS integrations like BambooHR and Workday. Fragmented requests across teams unify into a single funnel that auto-triages by intent, while department-level permissions keep sensitive requests private and compliant. While Risotto's bread and butter is workflows across chat, ticketing, knowledge, identity, HRIS, and MDM, it also handles complex tickets across your CRM, procurement system of record, contract management tools, and more. It connects natively to Okta, Microsoft Entra, Google Workspace, GitHub, Linear, Asana, and Jamf, and its MCP server enables native connections to tools like Claude Cowork. Risotto is SOC 2 compliant, HIPAA compliant, and built to clear infosec reviews. Risotto is the best fit for mid-to-large organizations that already use an ITSM (or small organizations looking for their first AI-native ITSM), have lean teams strained by Tier-1 volume, need support across multiple departments, and want to consolidate scattered knowledge, without forcing employees onto a new portal. Get started with a free demo and a free 30-day pilot. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **Who Is the Company Behind Risotto.?** - **Seller:** [Risotto](https://www.g2.com/sellers/risotto) - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/tryrisotto/ (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Risotto.? **"[Conversational AI Ticketing with Seamless Integration](https://www.g2.com/survey_responses/risotto-review-13089889)"** **Rating:** 5.0/5.0 stars *— Verified User in Music* [Read full review](https://www.g2.com/survey_responses/risotto-review-13089889) --- **"[Auto-solves 40-45% of IT requests and keeps getting better](https://www.g2.com/survey_responses/risotto-review-13000376)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/risotto-review-13000376) --- ### 21. [Atomicwork](https://www.g2.com/products/atomicwork-atomicwork/reviews) Atomicwork is a modern service management platform powered by AI. Atomicwork empowers enterprises to deliver fast and scalable internal support for their employees on modern collaboration platforms like Microsoft Teams and Slack. Atomicwork connects employees, internal processes, and business systems, enhancing efficiency in support, service, and operations. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Atomicwork?** - **Seller:** [Atomicwork](https://www.g2.com/sellers/atomicwork-03795238-1856-404d-a711-e4fbea2ba82c) - **Year Founded:** 2022 - **HQ Location:** Palo Alto, California, United States - **Twitter:** @atomicworkhq (2,066 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/atomicworkhq/ (120 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Atomicwork's Pros and Cons? **Pros:** - AI Integration (1 reviews) - Automation (1 reviews) - Automation Efficiency (1 reviews) - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) **Cons:** - Integration Issues (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Atomicwork? *AI-generated summary from verified user reviews* **Pros:** - Users value the **AI integration** in Atomicwork for streamlining workflows and offering instant, reliable support. - Users benefit from **automation and AI-driven workflows** in Atomicwork, significantly enhancing productivity and support efficiency. - Users value the **automation efficiency** of Atomicwork, streamlining workflows and providing quick, reliable support across workspaces. - Users find **customer satisfaction** high with Atomicwork, enjoying instant support and efficient workflows that enhance productivity. - Users value the **instant support** of Atomicwork, enhancing reliability and streamlining workflows effectively. **Cons:** - Users note that **integration issues** exist in Atomicwork, impacting the overall seamlessness of the workflow experience. - Users desire more **customization options** in Atomicwork to enhance flexibility and streamline integrations for better efficiency. #### What Are Recent G2 Reviews of Atomicwork? **"[Atomicwork - Game Changer for Workflow Management](https://www.g2.com/survey_responses/atomicwork-review-11011757)"** **Rating:** 4.0/5.0 stars *— Ashok A.* [Read full review](https://www.g2.com/survey_responses/atomicwork-review-11011757) --- ### 22. [Kenyt](https://www.g2.com/products/kenyt/reviews) Kenyt.AI offers both managed and self-serve AI Assistants to improve customer engagement across marketing, sales and support. Working with over 1000+ customers across verticals like Real Estate, Hospitals & Healthcare, Education, eCommerce and Restaurants - Kenyt.AI is a 5-year-old company in the conversational AI space. With over a million messages being exchanged on its chatbots every month, Kenyt.AI has built reliable conversational flows that can capture up to 3X more leads from the existing marketing activities and improve sales conversions by up to 50%. Kenyt.AI also offers a self-serve option for customers looking to build chatbots on their own with extensive training material and an easy to use dashboard that can help you get running in under 3 minutes. **Average Rating:** 4.6/5.0 **Total Reviews:** 12 **Who Is the Company Behind Kenyt?** - **Seller:** [Kenyt Technologies](https://www.g2.com/sellers/kenyt-technologies) - **Year Founded:** 2017 - **HQ Location:** Hyderabad, IN - **LinkedIn® Page:** https://www.linkedin.com/company/kenytai (47 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 58% Mid-Market, 33% Small-Business #### What Are Kenyt's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Efficiency (3 reviews) - Integrations (3 reviews) - Business Growth (2 reviews) - Customization (2 reviews) **Cons:** - Limited Analytics (2 reviews) - Feature Issues (1 reviews) - Limited Features (1 reviews) - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About Kenyt? *AI-generated summary from verified user reviews* **Pros:** - Users commend Kenyt's **exceptional customer support** , highlighting quick response times and outstanding service quality. - Users commend Kenyt for its **exceptional efficiency** , streamlining HR tasks and improving overall business processes. - Users value the **outstanding integration capabilities** of Kenyt, enhancing business flexibility and efficiency for growth. - Users value the **business growth capabilities** of Kenyt, enhancing market reach and improving lead generation strategies. - Users praise the **customization and flexibility** of Kenyt, making it an outstanding tool for business growth. **Cons:** - Users are disappointed by the **limited analytics** provided by Kenyt, lacking essential Google integrations for effective marketing. - Users are disappointed by the lack of **Google integration and collaboration analytics** features in Kenyt. - Users find the **limited features** of Kenyt lacking essential Google integration and analytics capabilities. - Users experience **slow loading** , causing frustration and delays when using the Kenyt product. #### What Are Recent G2 Reviews of Kenyt? **"[Best software for engagement and quick chats](https://www.g2.com/survey_responses/kenyt-review-11460243)"** **Rating:** 5.0/5.0 stars *— Aaron J.* [Read full review](https://www.g2.com/survey_responses/kenyt-review-11460243) --- **"[Impressive AI tool with various functioning](https://www.g2.com/survey_responses/kenyt-review-9707998)"** **Rating:** 4.5/5.0 stars *— Vrushti L.* [Read full review](https://www.g2.com/survey_responses/kenyt-review-9707998) --- #### What Are G2 Users Discussing About Kenyt? - [What is Kenyt used for?](https://www.g2.com/discussions/what-is-kenyt-used-for) ### 23. [Metoro](https://www.g2.com/products/metoro/reviews) Metoro is an AI SRE for Kubernetes based systems. It helps SREs, DevOps and Software Engineers handle production. Metoro autonomously monitors services and infrastructure to detect issues as they arise. Then it automatically root causes issues and fixes them by opening pull requests. It collects all telemetry required itself via eBPF - every container, service and host is instrumented at the kernel level at runtime - no code changes are needed. Users run one helm install to install Metoro into their clusters, then they're up and running. Set up is around 5 minutes. Metoro integrates at a deep level into your stack with these features: Deployment Verification - Metoro watches every change to your system - configuration, code changes, hardware changes and more. For each change it will identify risks and proactively check traces, metrics, logs, profiling information and events to verify that systems are operating effectively. Anomaly Detection - Metoro watches the state of all services - latencies, response codes, request rates, utilization and more. When something deviates, Metoro proactively investigates to verify that no degradation has occurred. If Metoro finds something, it pings your engineers with the problem, the root cause and the suggested remediations. Issue Categorization - As issues are discovered, Metoro checks previous issues to see if they are related. Metoro keeps these issues up to date so you can see when an issue last happened and what the severity is so you can prioritize effectively. Alert Investigation - Allocate alerts to Metoro to investigate. When the alert fires Metoro will follow any runbooks you provide or autonomously investigate to find the root cause. By the time your engineers get to their laptop, Metoro has often already root caused the problem. Assisted Debugging - If engineers are investigating an issue manually, they can delegate tasks to Metoro complete to speed up remediation. e.g. "Find the last rollout of the cart service, did metrics change"? Metoro is available as a SaaS, Bring Your Own Cloud (Metoro managed in your cloud), or fully on-prem. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Metoro?** - **Seller:** [Metoro](https://www.g2.com/sellers/metoro) - **HQ Location:** San Fransisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/98393849 (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Metoro? **"[Simplified Kubernetes Monitoring with Stellar Support](https://www.g2.com/survey_responses/metoro-review-12527464)"** **Rating:** 5.0/5.0 stars *— Jared J.* [Read full review](https://www.g2.com/survey_responses/metoro-review-12527464) --- ### 24. [Mizo](https://www.g2.com/products/mizo/reviews) AI Service Desk Automation for MSPs Mizo is the AI-powered automation platform built specifically for Managed Service Providers (MSPs) that want to scale faster, deliver a better customer experience, and free their engineers from repetitive service desk tasks. Traditional service desks are overwhelmed with ticket backlogs, manual triage, and outdated documentation. Mizo transforms that reality by combining automation with agentic AI, giving MSPs an intelligent system that learns from data, adapts to workflows, and continuously improves ticket resolution. With Mizo, every new ticket is analyzed in real time. The platform automatically categorizes, merges, and prioritizes requests, then dispatches them to the right technician. Engineers get contextual assistance — from sentiment analysis of end users to recommended next steps based on past resolutions and customer documentation. Recurring and routine tasks are automated end-to-end, while every interaction and solution is instantly documented and published to your knowledge base and tools, keeping information accurate and accessible. The result? Faster resolutions, fewer escalations, and happier customers. Engineers spend less time on manual triage or repetitive tasks and more time solving complex issues. MSP leaders gain visibility into workflows, reduce operational costs, and unlock new capacity without adding headcount. Mizo is designed for next-generation MSPs that want to be proactive, data-smart, and effortlessly scalable. By turning ticket chaos into real-time wins, Mizo empowers service desks to focus on what matters most: delivering value to clients. Key Benefits: - Reduce ticket backlog with AI-driven triage and dispatch - Improve engineer productivity with contextual assistance - Keep knowledge bases accurate with automated documentation - Automate recurring service desk tasks to save time and costs Mizo helps MSPs work smarter, respond faster, and scale with confidence. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Mizo?** - **Seller:** [Mizo ](https://www.g2.com/sellers/mizo) - **Year Founded:** 2024 - **HQ Location:** Montreal, CA - **LinkedIn® Page:** https://www.linkedin.com/company/mizo-tech/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Mizo? **"[Simple, smart, and a real time-saver](https://www.g2.com/survey_responses/mizo-review-11743069)"** **Rating:** 5.0/5.0 stars *— Laurence S.* [Read full review](https://www.g2.com/survey_responses/mizo-review-11743069) --- ### 25. [TriagerFlow](https://www.g2.com/products/triagerflow/reviews) TriagerFlow is an AI-powered IT support tool that diagnoses and fixes tech problems through conversation. Instead of searching Google or waiting on IT, users describe their issue in plain English, answer up to two targeted follow-up questions, and receive exact fix steps — with one-click automatic execution on Windows, Mac, and Linux. Built for small and mid-sized businesses that need fast, reliable IT support without the cost of a dedicated IT team. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind TriagerFlow?** - **Seller:** [TriagerFlow](https://www.g2.com/sellers/triagerflow) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of TriagerFlow? **"[Fast, Clear Step-by-Step Support That Truly Understands the Issue](https://www.g2.com/survey_responses/triagerflow-review-12468054)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/triagerflow-review-12468054) --- ## What Is AI IT Agents Software? [ AI Agents](https://www.g2.com/categories/ai-agents) ## What Software Categories Are Similar to AI IT Agents Software? - [Chatbots Software](https://www.g2.com/categories/chatbots) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [AI Agents for HR Software](https://www.g2.com/categories/ai-agents-for-hr)