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Console Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

2 months

Console Integrations

(8)
Integration information sourced from real user reviews.
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Console Reviews (13)

Reviews

Console Reviews (13)

4.9
13 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the exceptional support and ease of use of Console, highlighting its intuitive natural language interface and quick responsiveness to feedback. Many appreciate how it integrates seamlessly with existing systems, providing immediate value without requiring major changes. A common limitation noted is the occasional routing issues with ticket ownership.
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Verified User in Public Safety
AP
Enterprise (> 1000 emp.)
"High Deflection, Easy Setup, and Streamlined Access Management"
What do you like best about Console?

Console drives a high deflection rate for general requests almost immediately. It makes application provisioning straightforward, is easy to set up and use, and integrates well with our knowledge base. Overall, it simplifies access management without adding operational overhead. Review collected by and hosted on G2.com.

What do you dislike about Console?

Occasionally, users submit the wrong access policy request type. It’s unclear whether this is a Console limitation or a user training issue, but it can introduce minor friction in the request flow. Review collected by and hosted on G2.com.

CC
Senior IT Operations Manager
Mid-Market (51-1000 emp.)
"Console makes IT teams more efficient"
What do you like best about Console?

Very easy to implement with incredible deflection percentages. Review collected by and hosted on G2.com.

What do you dislike about Console?

The new, more robust analytics features were my biggest complaint, but the recent update is great! Review collected by and hosted on G2.com.

Verified User in Mental Health Care
AM
Mid-Market (51-1000 emp.)
"IT Ticket Automation That Keeps Getting Better"
What do you like best about Console?

Being able to automate certain tickets/tasks from an IT perspective. Review collected by and hosted on G2.com.

What do you dislike about Console?

Still a work in progress -- not a negative, just growing. Review collected by and hosted on G2.com.

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Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

2 months

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Console