# Console Reviews **Vendor:** Console.com **Category:** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) **Average Rating:** 4.8/5.0 **Total Reviews:** 16 ## About Console Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticketing system, HRIS, and finance stack so it can complete repeatable work automatically and escalate edge cases to humans. ## Console Reviews ### 1. World-Class IT at the Speed of Thought with Console **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis V. | Head of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Console?** Console helps us stay a lean and scrappy team that also happens to be a world class organization that's building at the speed of thought. Tasks, requests, and actions that used to take hours of manual working hours are now resolved in a matter of seconds with minimal upfront work. The tool is built for a modern era, where teams live in Slack and expect to be unblocked so they can continue to do their best work. This is where legacy tooling falls behind, and those same legacy organizations are struggling to keep up with demand. Console has continued to keep pace with us as we grew, and followed in stride. We're constantly impressed by the attentiveness and attitude of the Console team. From the very first touchpoint to this day, we're constantly able to provide feedback to help refine and grow the product with our voices, things you can't take for granted in enterprise software. When IT looks good, life is good, and we have Console to thank for lending a hand in that. It's engrained in our operational flow and the team is a blast to work with. **What do you dislike about Console?** Console has been a pleasure to work with and we haven't have problems with our use cases yet. **What problems is Console solving and how is that benefiting you?** Console has allowed us to unblock and empower our team no matter where they are, when they're working. We're able to get people access to the information, tools, and permissions they need without needing to page a human. By doing this, we're able to remain a small, lean, and scrappy team that's able to focus on the bigger picture while we trust Console to complete the puzzle. ### 2. Easy Natural-Language Interface with a Responsive, Adaptable Team **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby C. | IT Endpoint Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Console?** What I like most about Console is how easy it is to use. The ability to use natural language makes it simple and intuitive to interact with. Console is also highly adaptable and can be tailored to meet the many needs of our business. On top of that, the entire team at Console is sharp and quick to respond to questions or feature requests. **What do you dislike about Console?** I wouldn’t call it a “dislike,” but since they’re still growing and relatively new, there are some features that other similar products already have built out that Console hasn’t implemented yet. I’m not saying this is a negative—just part of the growing process. **What problems is Console solving and how is that benefiting you?** Console is able to handle the majority of our access request tickets and suggest relevant Help Center articles to users who interact with it. This has been particularly beneficial for us because it takes care of many of the “low-hanging fruit” tickets that every IT team sees and can’t really avoid. With Console handling these types of requests, users can get access to what they need faster, or the request can be routed automatically through the proper approval channels, while also freeing up our Service Desk team to focus on more complicated requests and issues that, for now, still require an actual person to work them. ### 3. Unparalleled Responsiveness: User Feedback Turned Into Features Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry B. | Manager, Systems Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Console?** The Console team is remarkably receptive to collaborative innovation. Rather than being tethered to a rigid roadmap, they prioritize feedback from real-world users to ensure their vision delivers maximum impact. Whenever we propose enhancements that benefit our users, they move with impressive speed to bring those ideas into production. The responsiveness of their feature-request cycle is truly unparalleled in my experience. **What do you dislike about Console?** Until recently, they didn't have a change log and would often add functionality that would go temporarily unnoticed. Fortunately, in recent months, they've published a change log that keeps us fully in the loop on all changes - even the ones we didn't request. **What problems is Console solving and how is that benefiting you?** Console deflects roughly half of the support tickets we receive. It's handling the same number of requests as 3 employees. This not only results in a better experience for our staff, but also empowers and enables our team to dedicate more time to projects with higher values of return than handling repetitive tasks. ### 4. Fast, Flexible Bot That Fits Our Tooling—Backed by an Amazing Team **Rating:** 4.5/5.0 stars **Reviewed by:** Sam W. | Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Console?** It works where we work with our tools. We are not forced to move to an ecosystem (like Atlassian) to be able to use their full features. The responsiveness of the bot and also replied from Console to Slack is near instant. The console team are amazing, they listen to feedback, they build for customers and fix bugs insanely quick! Customer Support is superb, we have a shared slack channel. Is widely used within the organisation, and initial feedback has been very positive. All integrations are easy to set up and documented. Slack App/Bot is super easy for anyone to use, near on daily with more usage coming with other teams using it (PeopleOps, Workplace Ops, RevOps and Finance) **What do you dislike about Console?** Genuinely struggle with what I dislike, but maybe time zones - Console being West Coast and us being UK there is a large portion of working time without support/engineering. But I know this is being worked on. **What problems is Console solving and how is that benefiting you?** One solution for all Operational Teams. This means employees have one place to go for support or FAQs without leaving where they work - Slack. Super experience, love how it can be via DM if sensitive or hook up multiple channels for more visibility. ### 5. Exceptional, Responsive Console Team—True Partners Throughout Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle V. | Sr Manager, People Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Console?** Console has been a game changer for us, and the Console team has been exceptional to work with. They're incredibly responsive and flexible, which makes all the difference when you're implementing a solution this central to your operations. They've been true partners throughout our journey. **What do you dislike about Console?** Occasionally we have routing issues where the tool is unable to determine the correct team to take ownership of a ticket. I know Console is working on this. **What problems is Console solving and how is that benefiting you?** We were looking for a tool that would support us with ticket deflection and ticket triaging across departments (currently across the People team and IT), that was also easy for non-technical users to adopt and administer. Console's no code, AI based admin UI has allowed our People Team admins to own administration of how the tool manages HR queries, very rarely needing to leverage the Console team or technical IT members for support. ### 6. A Modern Platform That Streamlines and Simplifies IT Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Gulafsha B. | Information Technology Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Console?** Console stands out as a modern and well-thought-out platform. Getting started was straightforward, and the support team has been consistently helpful. It’s made our IT workflows more efficient and reduced a lot of manual overhead in our daily operations. **What do you dislike about Console?** So far, I haven’t had anything negative to call out. Overall, the experience has been smooth, and it’s been good to see the product continue to evolve in the right direction. **What problems is Console solving and how is that benefiting you?** Console has helped us streamline internal request handling, particularly when it comes to approvals, and it has saved the IT team valuable time. It has also improved the way we manage enhancement requests, since our previous solution struggled with reliability and scalability. With Console, these workflows feel much more dependable and consistent, which lets us spend more time on higher-priority support and day-to-day operational tasks. ### 7. Automated IT Workflows with Integrations, AI Triage, and Actionable Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Console?** Automated IT workflows — playbooks handle repetitive requests so your team doesn't have to 150+ integrations — Okta, Slack, Google, Jamf, Jira, and more, all connected in one place AI-powered triage — requests get routed and resolved without manual sorting Insights and reporting — visibility into request volume, resolution times, and team performance Self-service for employees — fewer "hey can you help me with..." messages in Slack **What do you dislike about Console?** Don't really have a dislike at this point. **What problems is Console solving and how is that benefiting you?** Console is taking 100 tickets in a day and solving for over 80% of the actual request which in turn means my ticket volume that my team and I have to work on has decreased by 80% which leaves us time to focus on bigger projects ### 8. An effective Slack-first IT Helpdesk with unlimited possibilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2026 **What do you like best about Console?** Console has been incredibly effective as a Slack-first IT helpdesk.The biggest win for us is the ability to add custom API connections, which lets us extend the bot far beyond out-of-the-box workflows. On top of that, the Console team is genuinely excellent to work with. Their support is responsive, thoughtful, and feels more like a partner than a vendor. They ship improvements frequently, and it’s clear they actually listen. We’ve made product recommendations and seen them turn into real features surprisingly fast, which is rare in this space. **What do you dislike about Console?** The main limitation today is that the bot doesn’t really learn over time from prior interactions or Slack history. Everything needs to be manually tuned and maintained. Other AI helpdesk tools are offer more active or adaptive learning. While responses are usually strong, the bot can occasionally get confused in more complex environments with overlapping tools, permissions, or edge-case workflows, which requires human cleanup. It’s very powerful, but it still demands careful configuration to stay sharp. **What problems is Console solving and how is that benefiting you?** Console is solving the problem of scaling IT and access support without scaling headcount. By handling common Slack-based requests around access, onboarding, and account issues, it reduces ticket volume, and response times. For us, that means fewer interruptions, faster resolutions for employees, and the ability to support a complex environment with a lean team. It’s especially valuable in keeping IT from becoming a bottleneck as the company grows, while still meeting users where they already work. ### 9. Next-Gen Console: Seamless Setup and Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Agustin A. | IT Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Console?** Console is next Gen! From seamless setup to amazing support. Console has changed the way we see IT and how we work! **What do you dislike about Console?** Nothing! Console has been amazing thus far and will only continue to get better. **What problems is Console solving and how is that benefiting you?** One of the main problems Console has helped us solve is managing ticket approval requests. It has essentially freed up time for me and other members of IT, so we can focus on more difficult, time-consuming requests. Secondly, feature requests. Our previous engine wasn’t the best and was lacking when it came to feature requests. It often couldn’t handle what we asked of it, or it would fail more often than not—even on simple tasks. ### 10. Fast Rollout and Near-Immediate ROI with Natural Language Playbooks **Rating:** 4.5/5.0 stars **Reviewed by:** Doug R. | Director, Information Technology Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Console?** Almost immediate return on investment. The rollout was fast and since it's natural language, getting Playbooks up and running is fast. There is still some effort at prompt engineering to make them perfect, but a powerful v1 solution is quick to set up. **What do you dislike about Console?** Not all interactions end up in our ITSM tool, so we have to reconcile two sources of metrics to track trends and KPIs. **What problems is Console solving and how is that benefiting you?** Console intercepts IT support requests in our Slack support channel and either solves those issues or triages them to save the team time getting the information we need to action on them. ### 11. Clever pattern recognition and easy playbook automation. Automate to save yourself some time! **Rating:** 5.0/5.0 stars **Reviewed by:** Ali I. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Console?** Clever in recognizing wording and phrases and adjustments in them. Lean and easy to implement playbooks to automate your workflow even more, leaving you with more time. **What do you dislike about Console?** While the templates are already covering 95% of the use cases, it never harms to have a greater library of templates. 10/10. **What problems is Console solving and how is that benefiting you?** We've managed to use this in our day to day operations, where Console acts as the first line support for granting access to services and tools. ### 12. Agent Automated Provisioning Makes Access Requests Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Ian G. | IT Systems and Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Console?** The agentic capabilities of provisioning access request without human intervention **What do you dislike about Console?** not being able to bulk edit policies across multiple apps **What problems is Console solving and how is that benefiting you?** Freeing up support agents to tackle more pressing projects that have a greater impact on the business bottom line. ### 13. Works Seamlessly with Our Existing Tech Stack—Value from Day One **Rating:** 5.0/5.0 stars **Reviewed by:** Seth S. | Vice President, IT, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Console?** They don't require you to replace your existing tech stack in order to derive value from the product. Instead, they work with your existing tech stack allowing you to see results almost immediately. **What do you dislike about Console?** Their entire team is in the Pacific time zone and I'm in the Eastern time zone. **What problems is Console solving and how is that benefiting you?** Console has allowed us to extend help desk support to our employees 24/7, respond instantaneously, and handle off-hours requests without having to extend our team’s working hours. ### 14. High Deflection, Easy Setup, and Streamlined Access Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Console?** Console drives a high deflection rate for general requests almost immediately. It makes application provisioning straightforward, is easy to set up and use, and integrates well with our knowledge base. Overall, it simplifies access management without adding operational overhead. **What do you dislike about Console?** Occasionally, users submit the wrong access policy request type. It’s unclear whether this is a Console limitation or a user training issue, but it can introduce minor friction in the request flow. **What problems is Console solving and how is that benefiting you?** Console automates a large portion of routine access and provisioning requests. This reduces manual work and allows our team to focus on higher-value tasks instead of handling repetitive access management. ### 15. Console makes IT teams more efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher C. | Senior IT Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Console?** Very easy to implement with incredible deflection percentages. **What do you dislike about Console?** The new, more robust analytics features were my biggest complaint, but the recent update is great! **What problems is Console solving and how is that benefiting you?** Console allows us to deflect tickets, automate repeatable tasks, and frees up my IT team to do more meaningful work. ### 16. IT Ticket Automation That Keeps Getting Better **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about Console?** Being able to automate certain tickets/tasks from an IT perspective. **What do you dislike about Console?** Still a work in progress -- not a negative, just growing. **What problems is Console solving and how is that benefiting you?** Level 1/Base level helpdesk issues, passing knowledge/info to users, taking simple actions. - [View Console pricing details and edition comparison](https://www.g2.com/products/console-com-console/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-25+02%3A51%3A14+-0500&secure%5Bsession_id%5D=d20084de-b850-4e1d-999f-dd526a532aea&secure%5Btoken%5D=641cd67477b17512ce75e9f6c7e1a6c98112092f51c6f00addc4de5f099ec197&format=llm_user) ## Console Integrations - [Addigy](https://www.g2.com/products/addigy/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) - [Jamf](https://www.g2.com/products/jamf/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Console Features **Automation - AI IT Agents** - Document Processing - Feedback Collection **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection ## Top Console Alternatives - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,119 reviews) - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,255 reviews) - [Hiver](https://www.g2.com/products/hiver/reviews) - 4.6/5.0 (1,251 reviews)