---
title: ConSol*CM Reviews
meta_title: 'ConSol*CM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how ConSol*CM works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 2
  scale: '5'
date_modified: '2025-03-10'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# ConSol*CM Reviews
**Vendor:** ConSol Consulting & Solutions Software  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 2
## About ConSol*CM
ConSol CM is a software for any situation. It epitomizes flourishing customer relationships and the highest quality for value-creating and internal processes at a smart company.




## ConSol*CM Reviews
  ### 1. Great presentor and lot of great info

**Rating:** 4.0/5.0 stars

**Reviewed by:** Yuriy D. | Network Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 24, 2023

**What do you like best about ConSol*CM?**

I enjoyed just being surrounded by people who were experts in the field and wanted to help out. Just being a help overall and really enjoying to learn it from what was offered.

**What do you dislike about ConSol*CM?**

How long it was in a time period and not spaced out enough? Just a lot of information being thrown at once and you forget a lot of it overtime. Just maybe making an more efficient way.

**What problems is ConSol*CM solving and how is that benefiting you?**

Its helping with a skill that is very important in the work force and just opening your eyes to another view that you might not have seen before. Just helps overall to keep the ball rolling.

  ### 2. INCREDIBLE  platform for Incoming client requests

**Rating:** 4.0/5.0 stars

**Reviewed by:** Julia P. | Account Executive, Enterprise (> 1000 emp.)

**Reviewed Date:** January 20, 2023

**What do you like best about ConSol*CM?**

The platform was extremely helpful to track the steps of an inquiry. Knowing the status was super helpful!
I love the feature that it is cloud-based, you can log in from anywhere,

**What do you dislike about ConSol*CM?**

The only item that bothered me was that it could not be intergrated with our CRM system. We use HUbspot and it is a pain point,

**What problems is ConSol*CM solving and how is that benefiting you?**

The only problem we had was managing every complaint or question or inquiry we had and if it was resolved or not. 

VERY helpful



- [View ConSol*CM pricing details and edition comparison](https://www.g2.com/products/consol-cm/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-13+23%3A30%3A36+-0500&secure%5Bsession_id%5D=b752ee96-da07-4f22-9d16-ea3cb411bd91&secure%5Btoken%5D=cafa0734b1c449433a034a2e6f4427244f11f738c56a7a1d97ec434951024c10&format=llm_user)

## ConSol*CM Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top ConSol*CM Alternatives
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  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)
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