--- title: Consio Reviews meta_title: 'Consio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 23 reviews by the users' company size, role or industry to find out how Consio works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 23 scale: '5' date_modified: '2026-08-06' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Consio Reviews **Vendor:** Consio **Category:** [E-Commerce Tools ](https://www.g2.com/categories/e-commerce-tools) **Average Rating:** 5.0/5.0 **Total Reviews:** 23 ## About Consio Consio is a Shopify-native AI phone platform for ecommerce teams. For support teams, Consio’s AI Voice Agent answers inbound calls 24/7 with full Shopify context, resolves order status questions, returns, FAQs, product inquiries, and after-hours requests, sends SMS updates with tracking or product links, and uses AI IVR to qualify and route high-value calls to the right human agent. For sales teams, Consio’s Ecom Power Dialer helps brands run outbound phone campaigns for abandoned cart recovery, checkout follow-up, VIP customers, repeat buyers, churn-risk customers, and high-intent Shopify or Klaviyo segments. Teams can automate voicemail drops, follow up by SMS, and measure exactly which calls, voicemails, SMS messages, agents, and campaigns drive Shopify revenue. Consio centralizes AI and human calls, SMS, live monitoring, call recordings, transcripts, AI summaries, Shopify customer context, and ROI attribution in one ecommerce phone platform. Consio works with Shopify, Klaviyo, Gorgias, Zendesk, Kustomer, Richpanel, Edesk and other ecommerce support tools. ## Consio Reviews ### 1. Consio Makes Abandoned-Cart Follow-Ups Feel Personal and Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Tri P. | ceo/ co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2026 **What do you like best about Consio?** What stands out most is how Consio creates a more personal way to reconnect with customers who leave before completing their purchase. Instead of relying only on emails, it opens a real conversation that helps us understand what stopped them. The AI handles these interactions well and makes the process feel smooth and natural. It has helped our team stay more proactive without adding extra workload. **What do you dislike about Consio?** There’s not much to complain about at the moment. It would be great to have more control over when and how customers are contacted, especially for different segments. Other than that, the platform performs reliably. **What problems is Consio solving and how is that benefiting you?** Consio helps us address the gap between customer interest and final purchase. Before, we had limited insight into why users dropped off. Now, we can engage them directly, answer questions, and remove doubts in real time. This has improved our conversion rate and helped us recover opportunities that would have been lost. ### 2. Phone calls are now a revenue channel, not just a support cost **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos M. | Founder & CEO, Apparel & Fashion, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Consio?** Consio has completely changed how we think about phone conversations. We were missing calls from customers ready to buy, and we had no way to recover that lost revenue. Now, Consio automatically answers inbound calls, helps customers with order status and shipping questions, and even follows up with abandoned cart callbacks. The best part is that every call is connected directly to Shopify orders and revenue, so I can actually see the ROI of every conversation. **What do you dislike about Consio?** I would love to see more advanced analytics around call revenue attribution and customer lifetime value impact. That would help us refine our sales scripts even further. **What problems is Consio solving and how is that benefiting you?** Consio solves our biggest problem: missed calls from high-intent shoppers. Before Consio, we were losing sales because we couldn't answer every call. Now, we recover abandoned carts by phone, answer customer questions instantly, and send SMS follow-ups automatically. Our support team handles fewer repetitive calls, and we've actually increased revenue without hiring more agents. ### 3. Consio Makes Customer Follow-Ups Simple, Fast, and Natural **Rating:** 5.0/5.0 stars **Reviewed by:** Steph D. | ceo and founder, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Consio?** What I like most about Consio is how simple it is to get started and how quickly it begins to work. The AI calls feel natural and help us follow up with customers without needing extra staff. It’s very useful for keeping track of incoming calls and leads, and it helps us respond faster. I also like that it supports our store without making things complicated. **What do you dislike about Consio?** There isn’t much to dislike so far. Everything works smoothly for what we need. Maybe more advanced custom options could be added in the future, but overall it does the job well. **What problems is Consio solving and how is that benefiting you?** Consio helps us follow up with customers who didn’t complete their purchase. By reaching out through calls, it gives us another chance to close the sale. This has helped us recover lost customers and improve our overall sales without spending more time manually contacting people. ### 4. Turning phone calls into a measurable revenue channel **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia S. | Chief Marketing Officer (CMO), Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Consio?** The clearest benefit for us is being able to connect phone activity with Shopify orders and revenue. Before Consio, calls were difficult to evaluate beyond volume and duration. Now we can better understand which conversations contribute to sales and treat the phone as a measurable channel. **What do you dislike about Consio?** Option 1, if accurate: I would like more flexibility to customize reports and exports around the specific periods and metrics our team uses. Option 2, if accurate: The attribution data is valuable, but it would be helpful to have more detailed breakdowns by campaign, agent, or type of conversation. **What problems is Consio solving and how is that benefiting you?** We lacked visibility into whether phone conversations were contributing to sales. Consio gives us a clearer view of the orders and revenue connecteto those interactions, which helps us evaluate the channel and decide where to invest. ### 5. Less repetitive inbound support for our CX team **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah J. | E-commerce Operations Lead, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Consio?** Consio helps handle common inbound questions, especially straightforward requests related to orders, shipping, returns, or product information. This gives our CX team more time to focus on cases that genuinely require human judgment and empathy. **What do you dislike about Consio?** "Option 1, if accurate: Adjusting the wording and tone of certain automated responses can require some testing before everything sounds exactly right for our brand. Option 2, if accurate: I would like more visibility into why certain calls are handled automatically while others are escalated to a human agent." **What problems is Consio solving and how is that benefiting you?** Repetitive phone questions were taking up a significant part of our support team's time. Consio helps manage routine inquiries so the team can prioritize more complex customer situations and provide better support where a human is most valuable. ### 6. Consio Makes Customer Conversations Scalable, Personal, and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Joanna C. | Customer Relationship Management Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2026 **What do you like best about Consio?** What I like best about Consio is how it helps us manage customer conversations at scale while maintaining a personalized experience. The AI voice agent handles common questions quickly, captures customer information, and keeps conversations organized, which reduces the workload on our team. The biggest benefit has been the time saved from automating repetitive interactions. Features like customer context, conversation history, and insights help us understand customer needs better and make follow-ups more effective. Consio has turned phone conversations into a more efficient and valuable part of our workflow. **What do you dislike about Consio?** One area where Consio could improve is providing more advanced customization options for AI behavior and conversation flows. Having more control over fine-tuning responses for specific customer scenarios would help businesses create even more tailored experiences. Additional reporting and deeper analytics would also be valuable, making it easier to measure performance, identify trends, and optimize customer interactions. These improvements would make an already useful platform even more powerful. **What problems is Consio solving and how is that benefiting you?** Before using Consio, we struggled with managing a high volume of customer calls, responding quickly to inquiries, and ensuring every customer received consistent support. Many routine questions required manual effort, which took valuable time away from more important tasks. With Consio, we can automate customer conversations, provide faster responses, and handle inquiries even outside regular working hours. This has reduced repetitive workload, improved response times, and helped our team focus on more complex customer needs while delivering a better overall experience. ### 7. Consio Transformed Our Customer Support with Fast, Natural AI Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Ed G. | Floor Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2026 **What do you like best about Consio?** What I like most about Consio is how effectively it helps automate customer interactions while still maintaining a natural and personalized experience. The AI's ability to understand customer requests, provide quick responses, and handle repetitive inquiries has significantly improved our workflow. Features like natural language conversations, adaptive learning, and cross-system integration have helped reduce manual tasks, improve response times, and allow our team to focus on more complex customer needs. An unexpected benefit has been the consistency it brings to customer support, ensuring every interaction is handled professionally. **What do you dislike about Consio?** While Consio has been very valuable for improving customer interactions, there are still areas that could be enhanced. More advanced customization options and expanded integrations with additional platforms would make the solution even more flexible for different business workflows. In some complex scenarios, having more control over AI responses and escalation settings could further improve accuracy and efficiency. Continued improvements in these areas would help make an already strong platform even more adaptable. **What problems is Consio solving and how is that benefiting you?** Before using Consio, managing customer inquiries and maintaining consistent responses across different channels required a lot of manual effort and time. Consio solves this by automating customer conversations, providing fast and accurate responses, and keeping interactions organized across systems. Since implementing it, we have reduced repetitive tasks, improved response times, and allowed our team to focus on more complex requests while maintaining a reliable and consistent customer experience. ### 8. Streamlined Customer Interaction, Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Patti S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Consio?** I like how Consio makes our day-to-day work easier by helping us manage customer calls and keeping important details organized. It really saves us time and helps us stay organized throughout the day. Consio captures customer details and the reason for their call, and our team can quickly understand what the customer needs and follow up without them having to repeat information. This reduces interruptions and gives us more time to focus on issues that need a personal response. It allows our team to handle a higher volume of calls without letting important inquiries slip through, which is extremely helpful. The setup was quite straightforward, and it didn't require much technical knowledge, which we really appreciated. **What do you dislike about Consio?** One area that could be improved is the level of customization for more complex calls. Some situations still need extra fine tuning or support from a team member. More detailed reporting would also be helpful. It would be beneficial to have more customization options for different customer situations. **What problems is Consio solving and how is that benefiting you?** Consio helps us manage customer calls, answer common questions, and collect important details, saving time and keeping us organized. It reduces interruptions and allows the team to focus on complex issues needing personal response. ### 9. Streamlined Communication, Enhanced Team Accountability **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony H. | Pipeline Manager, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Consio?** I like how Consio helps us centralize and manage customer communication, coordinate follow-ups, and keep track of ongoing conversations in one place. It helps us organize customer interactions better, assign tasks effectively, and maintain visibility across the team. Consio makes customer communication organized, timely, and easy to manage, reducing confusion by handling conversations across multiple channels. I enjoy how it provides a more organized workflow with better visibility into conversations and task ownership. The ability to keep conversation history, follow-ups, and team responsibilities makes collaboration much easier. Consio helps create a more consistent process for handling customer requests, ensuring that team members always have the right context and can provide better-informed responses. Another aspect I appreciate is how it helps our team stay productive rather than reactive, with organized workflows, task tracking, and conversation history making it easier to stay on top of customer needs. The improved visibility ensures our team can understand the status of conversations without needing to search through different updates. **What do you dislike about Consio?** One area where Consio can be improved is by providing even more flexibility and depth in customization. While the current task tracking and communication management are helpful, more granular permission settings, personalized dashboards, and flexible automation settings would allow team members to focus on information most relevant to them. **What problems is Consio solving and how is that benefiting you?** I use Consio to centralize customer communication, streamlining follow-ups and task assignment. It keeps our team coordinated, ensuring no updates are missed, and lets us respond faster with a clear conversation history. It brings clarity and consistency to managing customer interactions. ### 10. Streamlined Team Collaboration with Consio **Rating:** 5.0/5.0 stars **Reviewed by:** Harriet H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Consio?** I really like how Consio brings structure and clarity to our daily workflow. It centralizes customer communication, keeping tasks and follow-ups organized, which makes it easy for the whole team to stay aligned. Having everything in one place has made our day-to-day much more efficient, and team members can respond to customers faster with better context. I really appreciate the shared communication inbox feature, which gives our entire team a single place to manage customer interactions and eliminates confusion. The automated follow-up workflows are also crucial because they help ensure important tasks are never forgotten and that customers receive timely responses. Being able to access the complete conversation history allows any team member to step into interactions with full context, making the support process faster and easier to manage. **What do you dislike about Consio?** I would like more flexibility for advanced workflows and custom automation rules. I also think the notification dashboard layout could be better to make it easier for our different business processes. **What problems is Consio solving and how is that benefiting you?** We use Consio to centralize customer communication, making collaboration much more efficient. It solves the problem of scattered communication, reduces duplicate work, and ensures no tasks are missed with automated follow-ups. Our team is more aligned, proactive, and efficient in handling customer interactions. ### 11. Consio Made Our Customer Communication Faster and More Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Consio?** I like Consio for how it simplifies customer communication, saving our team time with repetitive tasks and organizing everything in one place. It helps us manage customer inquiries more efficiently and reduces manual work by automating responses. The centralization of customer interactions makes it easier for our team to collaborate and ensures that customers receive timely responses. I appreciate how easy it is to keep customer interactions organized and accessible. The automation features are really helpful in maintaining an efficient workflow. **What do you dislike about Consio?** While I think Consio works well overall, there are a few areas where it could be improved. I'd like to see more advanced customization options for automation or workflow. It would also be beneficial to have deeper analytics and reporting features, along with more flexibility in managing customer conversations. **What problems is Consio solving and how is that benefiting you?** We use Consio to manage customer communication, automate responses, and organize conversations in one place. It helps our team handle inquiries more efficiently, reduce manual tasks, and provide faster, consistent support, improving overall workflow. ### 12. Seamless Shopify Context and Integrated Follow-Up Workflows. **Rating:** 5.0/5.0 stars **Reviewed by:** Udi L. | Chief Marketing Officer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Consio?** The native Shopify integration is the most valuable feature for our team. Having real-time customer history and order details right inside the call interface allows our representatives to deliver context-aware support and quickly transition to SMS follow-ups whenever additionalupdates are needed. **What do you dislike about Consio?** Having more granular customization options for the SMS messaging templates would be helpful, as it would allow us to align them even more closely with our brand voice without requiring manual edits. **What problems is Consio solving and how is that benefiting you?** Previously, our telephony systems, e-commerce data, and post-call communication channels were disconnected, requiring agents to manually look up order details across separate tools. Consio unifies these touchpoints into a single workspace, significantly reducing manual lookup overhead and streamlining customer follow-ups. ### 13. Consio Brings Structure and Efficiency to Customer Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Raj P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2026 **What do you like best about Consio?** I like how Consio brings conversations, workflows, and team tasks together in one organized platform. It gives our team a clearer view of every customer interaction and makes collaboration more efficient. The initial setup is straightforward. **What do you dislike about Consio?** We need additional integrations and deeper analytics features to better tailor Consio to our unique processes and measure performance more effectively. It would be helpful to have more native integrations with a wider range of CRM, project management, and communication tools so customer data can flow more seamlessly between platforms. It would also be valuable to have more advanced analytics options that allow us to create custom reports based on the metrics that matter most to our workflow. **What problems is Consio solving and how is that benefiting you?** Consio centralizes our communication, organizes team tasks, tracks follow-ups, and keeps our communication history in one place, solving the challenge of managing scattered customer conversations and ensuring we don't miss important details. ### 14. Streamlines Support and Boosts Team Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** James W. | Commercial Logistics Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about Consio?** I really like the overall user experience with Consio. It's intuitive and reliable, making it easy to manage customer interactions without feeling overwhelmed. I appreciate how it enhances collaboration by giving everyone visibility into customer requests and their status. Having shared visibility for our customer conversations keeps the whole team aligned. The easy-to-use interface helps us resolve issues faster, collaborate more efficiently and effectively, and provide a consistent experience for our customers. Setting up was simple and well-organized, with quick configuration and a user-friendly interface, resulting in a minimal learning curve. Our team was up and running without major challenges. **What do you dislike about Consio?** Actually, the platform works very well for me. But there are times when finding specific information can take a bit longer than I'd like. Improving search capabilities and adding more customization options would make the experience even better. I mean, just an opinion. **What problems is Consio solving and how is that benefiting you?** I use Consio to manage customer interactions, organize conversations, and ensure issues are tracked efficiently. It centralizes everything, making it easier to collaborate and provide timely support, improving team alignment and customer experience. ### 15. Streamlined Customer Interaction with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** James P. | Asset Management Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2026 **What do you like best about Consio?** I like how easy Consio is to use, with its intuitive interface that makes it simple to keep track of customer conversations. It enhances team collaboration and helps us respond more quickly since everything we need is in one place. Because it's so intuitive, there's very little learning curve, allowing our team to start using it effectively right away. Having customer conversations, history, and internal collaboration in one place means we spend less time switching between tools or searching for information. This helps us respond faster, stay aligned as a team, and provide a more consistent experience for our customers. The initial setup was very straightforward, and we were able to get up and running quickly without needing extensive training or technical support. **What do you dislike about Consio?** Well, for me, overall, I had a good experience with Consio. So if I had to pin point out something to improve, I think there are a few areas where the interface could be a bit more customizable. Options for customization, like reporting, would be helpful. Also, simplifying a few workflows would make it even more efficient to use. **What problems is Consio solving and how is that benefiting you?** I use Consio to centralize customer conversations, manage support requests, and collaborate with my team. It helps us respond more efficiently, keep track of ongoing issues, and maintain a clear history of interactions. Nothing falls through the cracks, and everything is in one place. ### 16. A More Direct Channel for Recovering Abandoned Checkouts. **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | CEO and Co-Founder of Rewind, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Consio?** Consio gives our team a far more direct wayto engage shoppers who drop off during the final checkout stage. Having an interactive conversation helps surface the specific hesitations or product questions that stopped a purchase insights that are nearly impossible to capture through standard, automated abandoned-cart emails. **What do you dislike about Consio?** It would be helpful to have more granular controls over customer contact timing and automated prioritization rules for high-intent abandoned carts. **What problems is Consio solving and how is that benefiting you?** Traditional email and SMS sequences were often insufficient for understanding why high-value shoppers abandoned their carts at checkout. Consio enables us to connect directly with those buyers, resolve their immediate concerns, and provide the necessary clarity to complete their order. ### 17. Effortless Integration, Boosts Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Jorge F. | General Manager | CPTO **Reviewed Date:** July 24, 2026 **What do you like best about Consio?** I like everything about Consio. It's just a very simple, elegant solution with a great website that's very straightforward. Its benefits are just obvious, and I wish I'd used it before. It's very easy to join, and the website is clean and easy to understand. One of its main features is its connection to data on Shopify. So when the AI agent picks up the call, it has all the data information it needs. That sort of integration is magical. Additionally, the onboarding process was just as easy, with great customer support making it all straightforward. **What do you dislike about Consio?** there is nothing to say here, so far i like absolutely everything **What problems is Consio solving and how is that benefiting you?** I use Consio to automate calls and integrate with Shopify, streamlining my ecommerce processes and saving money. It also simplifies handling customer data, making it an easy and elegant solution for me. ### 18. Great call coverage for our campus during peak hours **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Aris T. | Director of Campus Operations, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2026 **What do you like best about Consio?** Consio gives us additional phone coverage when call volume is higher than our team can comfortably manage, including outside our normal support hours. It helps us maintain availability without immediately adding extra internal staffing. **What do you dislike about Consio?** The initial setup required some fine-tuning so the system could correctly understand our specific policies and terminology. I would also like more flexibility around after-hours rules and how different calls are escalated to our team. **What problems is Consio solving and how is that benefiting you?** Our team could not always cover every phone call during busy periods or outside normal hours. Consio provides extra coverage, helping us reduce missed conversations while keeping our staff focused on core interactions. ### 19. Consio’s AI Voice Agent Streamlined Our Shopify Support **Rating:** 5.0/5.0 stars **Reviewed by:** Reymond D. | Video Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2026 **What do you like best about Consio?** Consio has been a great addition to our Shopify store. The AI voice agent handles customer calls smoothly and efficiently, gives customers quick order updates, and saves our team a lot of time. Setup was straightforward, and the automation has improved both our customer support and our overall efficiency. I highly recommend it. **What do you dislike about Consio?** There isn’t much to dislike so far. Like any AI tool, it sometimes needs small tweaks to better fit specific workflows, but the setup is straightforward, and it keeps improving over time. **What problems is Consio solving and how is that benefiting you?** Consio helps us automate customer calls and instantly answer common questions, which has reduced our support workload and improved response times. As a result, our team can focus on more complex tasks, while the overall customer experience continues to improve. ### 20. Effortless Call Management for Shopify Stores **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2026 **What do you like best about Consio?** I really like that Consio feels specifically built for ecommerce rather than being a generic phone system. Having customer and order information available during conversations makes calls easier to manage and saves us from switching between different tools, which is a huge time-saver. The setup was easier than I expected, and connecting the store and getting the basic call flow ready was quite straightforward. I also appreciate that it helps us handle customer calls in a more organized way, giving our team more time for personalized conversations. **What do you dislike about Consio?** I think there's still some room to make the reporting and customization options more flexible. It will be useful to have even more control over certain call flows, but overall, the platform has been straightforward to work with. **What problems is Consio solving and how is that benefiting you?** We find that Consio solves missed calls and slow responses, ensuring a consistent support process even when our team isn’t available. ### 21. Effortlessly Converts Abandoned Carts **Rating:** 5.0/5.0 stars **Reviewed by:** Razvan C. | Marketing Research Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Consio?** I like that Consio is easy to use and helps manage my Shopify store effectively. It's great that I can see a list of who is calling, and I can manage to get the lead phone number. Consio calls back and converts abandoned carts, which helps convert leads into sales. It's quite good and works well in making money. Setting it up was very easy. **What do you dislike about Consio?** I like most features, not much to dislike , love the fact it integrates with my Shopify store **What problems is Consio solving and how is that benefiting you?** I use Consio to convert abandoned carts by calling back potential buyers, turning them into sales for my Shopify store. ### 22. Seamless Automation with Reliable AI Support **Rating:** 5.0/5.0 stars **Reviewed by:** Hasibul H. | executives, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Consio?** I like Consio's ease of use and the reliable AI voice agent. The seamless integration with Shopify is a big plus, and the quick setup makes it really convenient to start with. Consio effectively reduces missed calls, saving our team time and providing faster customer support. I also appreciate how the AI handles and routes calls accurately with minimal supervision, which enhances our efficiency. **What do you dislike about Consio?** I think more integration and better analytics would be helpful. More CRM integration and better reporting are areas where Consio could improve. **What problems is Consio solving and how is that benefiting you?** Consio reduces missed calls, saves our team time, and provides faster customer support. ### 23. Game changer for CX teams **Rating:** 5.0/5.0 stars **Reviewed by:** Zoe K. | Sr. Associate of CX, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Consio?** It's solving the "CS is a Cost Center" rubbuttle **What do you dislike about Consio?** It's a new tech so they're still releasing features! I actually don't dislike anything - I'm just excited for new functionality to roll out with time **What problems is Consio solving and how is that benefiting you?** It dynamically updates lists for calling so that my CS team can check on customers, gather feedback and make sales! - [View Consio pricing details and edition comparison](https://www.g2.com/products/consio/reviews?open_modal_url=%2Fproducts%2Fconsio%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fconsio%252Freviews%26source%3Dpdp_avatar§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+07%3A13%3A01+-0500&secure%5Bsession_id%5D=b534ccaf-0841-45a2-a8b7-d68230a5dd91&secure%5Btoken%5D=7a8308b1d97975096e7841b838695f4d62c036d19ab6505dcbd06188153508a9&format=llm_user) ## Consio Integrations - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## Consio Features **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Additional Functionality** - Ad hoc Reporting - Event Logs - Access Controls/Permissions - AI Copilot - Workflow Management - Debit/Credit Card Processing - Root Cause Analysis - Conditional Logic - Generative AI - Search/Filter - Response Management - Prioritization - Dispute Management - Custom Fraud Rules - Real-time Alerts - Evidence Management - Rate of Return Analysis - Case Management - API - Task Management - Transaction Monitoring - Activity Dashboard - Payment Tracking - Payment Fraud Prevention - Customizable Templates - Refund Management - Data Synchronization - Business Process Automation - Risk Scoring - Predictive Analytics - Chargeback Tracking - AML Compliance - Financial Transaction Approval - Third-Party Integrations - Source Tracking - AI/Machine Learning - Claims Tracking - Real-Time Reporting ## Top Consio Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,894 reviews) - [Elfsight](https://www.g2.com/products/elfsight/reviews) - 4.8/5.0 (887 reviews) - [LoyaltyLion](https://www.g2.com/products/loyaltylion/reviews) - 4.6/5.0 (610 reviews)