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Consio

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(30)5.0/5

Consio is a Shopify-native AI phone platform for ecommerce teams, with AI voice agents that handle both inbound and outbound calls. For support teams, Consio's AI voice agent answers inbound calls 24/7 with full Shopify context and live stock levels. It resolves order status questions, returns, FAQs, product inquiries and after-hours requests, cancels orders within your rules, sends SMS updates with tracking or product links, and books a real callback for your team when a caller needs a person. IVR menus, call queues and smart routing send high-value calls to the right human agent. For sales teams, the AI voice agent also calls your customers. Point it at any Klaviyo or Shopify segment (abandoned checkouts, failed payments, VIP customers, repeat buyers, churn-risk customers) and it calls with cart and order history loaded, creates the Shopify draft order, texts the checkout link during the call, and leaves your voicemail when nobody picks up. Your team can run the same segments with Consio's Ecom Power Dialer. Consio centralizes AI and human calls, SMS and MMS, live monitoring, call recordings, transcripts, AI summaries, Shopify customer context and revenue attribution in one ecommerce phone platform, with a public API and webhooks. Consio works with Shopify, Klaviyo, Gorgias, Zendesk, Kustomer, Richpanel, eDesk, Re:amaze and other ecommerce support tools.

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