Consensus has given our sales organization an easy to use method of sharing content with customers using the Outlook integration tool. They can provide general yet personalized content via the intro video feature. From our pilot of Consensus to our global rollout, Jen Mack and team provided white glove support, and ensured we were getting high performance and true ROI, which enabled our business case. Review collected by and hosted on G2.com.

The question I hear most often from sales users is which content is the most useful or appropriate for a specific customer need. One area for improvement could be conversational AI that helps users by suggesting the right content based on the customer’s use case. This feature may very well be there but I have not yet used it. Review collected by and hosted on G2.com.

The buyer engagement analytics stand out the most. Being able to see which stakeholders have watched a demo, how far they got, and what features they engaged with gives the sales team a real signal to work from rather than guessing. The champion-sharing mechanic — where one contact forwards the demo internally and you suddenly have visibility into three more decision-makers — has been genuinely useful for understanding the buying committee earlier in the process. The async nature of it also means demos are doing useful work between calls, not just sitting in a sent folder. Review collected by and hosted on G2.com.

Integration maintenance takes more effort than it should. Keeping Salesforce and Marketo in sync with Consensus data requires ongoing attention, and when things drift it creates gaps in the analytics. The admin UI also has some friction — Demoboard organisation gets unwieldy when you're managing content across multiple use cases or personas. The platform is genuinely dependent on content quality too, so if your demo videos aren't well-produced or consistently on-message, that amplifies rather than hides the problem. Review collected by and hosted on G2.com.

Consensus has been wonderful for letting prospects watch short, pre-recorded demos. I make use of this solution daily! It cuts down on solution introduction demos that would normally take time away from other activities. My prospects comment on how easy it is to view these, and several have told me their time is better spent with this approach. I also love being able to identify key elements of interest based on the analytics provided. Review collected by and hosted on G2.com.

While I haven’t really run into any downsides with using the solution, I do wish better filtering on demoboards were more fully supported as a feature, especially the ability to save those filtered views for later. Review collected by and hosted on G2.com.

The administrative backend is incredibly intuitive, making the heavy lifting of setting up groups, roles, and user permissions seamless.

The native integrations with Slack and Salesforce have been absolute game-changers, allowing teams tosee engagement data exactly where they work.

Additionally, the alliance with Reachsuite has been fantastic; it has significantly leveled up our ability to build and deploy high quality interactive product tours. Review collected by and hosted on G2.com.

While the platform is powerful, I would love to see more "bulk" functionality for administrative updates. Currently, making large-scale changes on the backend or within library management is a manually heavy lift; being able to batch-edit or move items would be a huge time-saver.

Additionally, the organization of public links could be improved. It would be much more intuitive if we could organize those links into a nested folder or library structure, similar to how the demo library is currently managed. This would make it significantly easier to navigate as our content volume scales. Review collected by and hosted on G2.com.

The browser extension is honestly the best part. It makes the whole process so much faster because I can just select a topic and get started right away. I also really like that I don’t have to re-record an entire video if I mess up a small part. Review collected by and hosted on G2.com.

The AI voiceovers and captions can be really hit or miss. It drives me crazy when I’m in the middle of a project and realize the first couple of sentences in the script aren’t playing, even though they’re clearly written there. Review collected by and hosted on G2.com.

In enterprise tech, it’s incredibly common for long-cycle prospects to revisit our ecosystem—some we haven’t spoken to in years, and others we’ve only recently engaged. These stakeholders rarely have hours to spare, and our live phone windows are tight. Review collected by and hosted on G2.com.

I really miss having a native way to send high-volume outreach campaigns to multiple contacts at once while still keeping unique engagement metrics. Right now, the only way to track detailed viewer behavior is to create a completely separate, unique demo board for each individual opportunity. Review collected by and hosted on G2.com.

I really love it. I think it’s a strong asset to share with clients. It not only helps take some pressure off pre-sales teams by answering common questions and showcasing value upfront, but it also plays a key role in nurturing prospects who aren’t quite ready to engage directly yet. It gives them the space to explore at their own pace while still staying connected to a concrete project, which ultimately helps move conversations forward more smoothly when they’re ready. Review collected by and hosted on G2.com.

I find that creating demo boards can be quite time-consuming, which can be a bit of a drawback when you need to move quickly. On the client side, the interface isn’t always very intuitive, especially when there are multiple themes in a single demo board, as it can be easy to miss or get lost between sections.

That said, I also feel like I’m probably not using the tool to its full potential yet, so there may be features or best practices I’m not fully aware of that could improve the experience. Review collected by and hosted on G2.com.

What I like most about Consensus is how effectively it helps us share our product’s value in a self-serve format. I can put relevant, high-quality demo content in front of prospects almost instantly, without the logistical headache of coordinating a live walkthrough for every small question or inquiry. Review collected by and hosted on G2.com.

My biggest frustration is the user experience when I share multiple demo boards at once. In my experience, many prospects only watch the first one and completely miss the navigation in the top right that lets them view the others. Review collected by and hosted on G2.com.

The platform is incredibly straightforward to use. It’s very easy to create demos and then organize them into a library or a more structured demo board. I also appreciate the step-driven workflow, which keeps the creation process feeling efficient and guided, rather than turning it into a chore. Review collected by and hosted on G2.com.

Navigating the internal demo library can be a bit of a headache at times. The search functionality also isn’t as robust as it could be, and this becomes even more noticeable as our volume of content continues to grow. Review collected by and hosted on G2.com.

The AI search feature is truly remarkable, it's not only capable of finding studies, but it can grasp research questions and pinpoint the most relevant ones quickly. A few months ago, I had to back up a product claim on sleep supplements and within a few minutes Consensus reduced 15 clinical trials to the essence of their results, saving me hours of PubMed work. The "synthesize" feature was also brilliant as it would compare two studies that were contradicting each other, and bring to our attention the areas in which they agreed or disagreed, making our content team's job so much easier. Review collected by and hosted on G2.com.

The free version offers 10 searches per month-this can quickly get used up if you're conducting a lot of research, and our team used up all of ours by day three when we were in the middle of a product launch. Others (such as new research on nootropics) get a smaller number of hits than would be anticipated, possibly because preliminary studies are not included in the database because they have not yet been peer-reviewed. Review collected by and hosted on G2.com.