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MC

Mark C.

Enterpreneur / Inventor of the GenTent®

Think Tanks

Small-Business (50 or fewer emp.)

5/2/2019

"Important software that works well"

4.5/5

What do you like best about Connex?

Connex is handling our setup very well with literally no issues (that aren't self inflicted); we anticipate over 10000 transactions per year. The rules engine is quite powerful, everything from warehouse assignments to dealer name mapping to sku mapping to sales tax management. Support has been responsive. It's easy to troubleshoot setup issues. It was relatively straightforward to confirm (prior to purchase) how the systems architecture could work, very few surprises once I dove in to get it going, and although I've spent a good amount of time getting it right, once should expect to be diligent and take the time to do it right -- this software responds well and does exactly what you need it to do. What more can you ask? Review collected by and hosted on G2.com.

What do you dislike about Connex?

The website interface is utilitarian and takes some getting used to for navigation. The rules engine also takes some study, but once you're familiar with it everything is fine and available. Support responses can be a bit difficult to follow/understand at times. I think this is because Connex are familiar with the product from the inside and provide task oriented answers (do this then that) as opposed to explaining why or the slightly bigger picture. Review collected by and hosted on G2.com.

Recommendations to others considering Connex:

Take the time to scope out how your various software needs to work with each other, what the data flows are by transaction type and how you need the flows to work. Do this before attempting to implement and review the systems flows with Connex personnel before beginning. They can be very helpful. Review collected by and hosted on G2.com.

What problems is Connex solving and how is that benefiting you?

We have Connex integrating QB with Shipstation, Amazon MFN, Amazon FBA and Amazon Canada stores. We are tracking multi-warehouse and running direct to consumer, b2b and our certified dealer reseller channels (including one big box via Shipstation). Prior to Connex we had no way to manage multi-warehouse, had disparate software for each marketplace and much less automation. As it currently stands, the system is fully operational and stable and I can focus on other important areas to move my business forward. Review collected by and hosted on G2.com.

ZK

Zac K.

CIO

Small-Business (50 or fewer emp.)

6/24/2019

"Powerful Software & Great Support."

4.5/5

What do you like best about Connex?

It works well and eliminates the vast majority of our data entry. Review collected by and hosted on G2.com.

What do you dislike about Connex?

There are some disconnects between the online documentation & current version of the software. The rule engine, while powerful, can be a bit difficult to follow as the same field value will display differently on different screens. Review collected by and hosted on G2.com.

Recommendations to others considering Connex:

Connex has a lot of capabilities & can be a little intimidating to configure. Fortunately their support staff is knowledgeable & helpful and will insure you have a working software solution. Review collected by and hosted on G2.com.

What problems is Connex solving and how is that benefiting you?

We were able to automate the injection of our e-commerce orders into our accounting & production systems, merging them with the data from our other sales channels. This reduces the amount of data entry & opportunity for errors. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Small-Business (50 or fewer emp.)

3/19/2019

"The best technical service there is!"

5/5

What do you like best about Connex?

This is tricky stuff and Connex has it down. They are knowledgeable and extremely responsive. They did all of the work for me. Review collected by and hosted on G2.com.

What do you dislike about Connex?

There is nothing not to like they have been perfect for my company. I am not a fan of this review site and would have left if I didn't feel so strongly about the service I have received from Connex. Review collected by and hosted on G2.com.

TC

Tamara C.

CPA and Consultant

Small-Business (50 or fewer emp.)

11/13/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Connex integrations"

4.5/5

What do you like best about Connex?

It has been very helpful in the integration and updating inventory. We needed an application that would keep the inventory between physical storefront and online store updated to prevent selling items that were no longer in stock. Review collected by and hosted on G2.com.

What do you dislike about Connex?

Customer chat has been excellent! However I have had some issues trying to navigate the online help information. I would like to see clearer step by step integration instructions including the fields that should be mapped to each other and how to best setup the QuickBooks file for integration mapping. Review collected by and hosted on G2.com.

AC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

3/8/2019

"Terrible Experience"

0/5

What do you like best about Connex?

That it integrated with quickbooks desktop Review collected by and hosted on G2.com.

What do you dislike about Connex?

Everything. We spent months trying to get setup and it never worked properly. Review collected by and hosted on G2.com.

What problems is Connex solving and how is that benefiting you?

We were trying to integrate Skubana to Quickbooks. We went with the solution because it was cheaper and supposed to work seamlessly but it didn't. There is 1 support person who charges $200 by the hour to fix problems with the software that shouldn't have been there to begin with. It isn't a user friendly interface either, the whole thing was just a waste of time. Review collected by and hosted on G2.com.

Response from Chris Alexander of Connex

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(Chris A.) Hello,

Thank you for your honest feedback. I am sorry to hear that you had anything less than a best-in-class experience.

Each company that we work with has a unique set of requirements (use case). We try our very best to work with customers to meet their desired outcomes.

However, Connex is not custom software; meaning sometimes, Connex may not be the right fit for everyone, unfortunately. The $200 hourly rate referred to is for custom development for feature requests or customization not currently available or for requests currently beyond the scope of what Connex can accomplish.

We constantly make performance enhancements and updates to Connex on a nearly weekly basis based upon customer feedback. Therefore, I invite you to please consider checking Connex out again in the future. I'd greatly appreciate the opportunity to make things right.

Thank you for giving Connex a try. Best wishes!