Honestly nothing - when it works - fine - but it keeps breaking Review collected by and hosted on G2.com.

Customer service is terrible. Last week we discovered it wasn't syncing. Got the answer "try manual sync". No luck. Then "oh we switched to a new platform and you weren't ported over - try again". No luck. Now they say "oh - have to escalate to tier 2 - pay us an extra $500 and we will figure out why our terrible software isn't working? Review collected by and hosted on G2.com.

I like the *idea* of this software.... seems like it could be really helpful. Review collected by and hosted on G2.com.

We could never get it to work correctly. Since last June, we were trying to sync the Amazon settlement report as a summary sale. I worked on it for a while in June, contacting support (which is incredibly difficult), and it never got resolved. Fast forward to this year. I deleted everything and started from scratch, and after getting everything set up, instead of putting in one sales receipt for a settlement, it added hundreds of duplicate sales receipts. When I contacted support, she said she could see what was wrong and that she would contact the developer to fix it. I never heard back that it was fixed, and upon discovering over 350 sales receipts, I gave up and canceled the account. I didn't want to spend many more hours cleaning up the mess it made. The interface didn't work properly, either... I was unable to delete the logs, which is very annoying when trying to troubleshoot.

Another reason we got this software was to manually load historical data, using the XML files that are downloaded from Seller Central. We could not get that to work, either.

I wish we could get our money back as the system didn't work from day 1, despite trying many times to get everything set up properly. Review collected by and hosted on G2.com.

The platform works well. It integrates with amazon, woocommerce, shopify, and quickbooks. There are also several tools to import old orders and make it all work seamlessly in Quickbooks — even though it still takes you a long time to process all the orders once they are there. Review collected by and hosted on G2.com.

Their customer experience has to be the worst ever. I have been with them for years when they suddenly tripled the cost without any warning. They just, one day, started charging $129 when it used to be $49. And then, only a month later, I got an email from the CEO telling me that even though I am now paying triple, my services are getting downgraded automatically from what I purchased. Not only will they be automatically downgraded, but I have no choice in the matter. And if I want the expanded services (which I thought I was already paying for), they would charge something like $1800 more? So the price for my services has suddenly and without warning gone up 500% from $49/month to $249/month. All this for a system that has no support phone number and makes you wait for days before they get back to you. No thanks. This company is nothing but corporate greed compiled with poor communication and desperate money grabs. PLEASE look for another tool, or you WILL regret it. Review collected by and hosted on G2.com.

It has a lot of options and rules settings Review collected by and hosted on G2.com.

Expensive for sellers who do not do high volume Review collected by and hosted on G2.com.

We really like the time we've saved syncing Quickbooks Online to ShipStation, though that was not a smooth process when we first signed up for the software. The web interface and dashboard have improved greatly over the past year. Review collected by and hosted on G2.com.

All human interactions with Connex have been poor. From sales incorrectly identifying what we needed and then double charging us and then refunding us, it was a mess. Then, there was the arrogance of the engineer who should not be allowed to speak to customers. We had an issue where the shipping box on QBO wasn't working well when syncing to ShipStation and it was charging us tax on shipping and throwing our books off. This was a huge headache and the people at Connex offered no makegood for the inconvenience. They seem very short-sighted when it comes to that. Review collected by and hosted on G2.com.

Fairly easy to set up and use. Order previewer is quite handy when troubleshooting. Review collected by and hosted on G2.com.

Support is NONEXISTANT. How can a tech company have such awful tech support??

Even trying to access your own account throws a server error. Service was fine for awhile but not now it seems. Review collected by and hosted on G2.com.

How orders are transferred from our website to Quickbooks for inventory and shipping purposes. Review collected by and hosted on G2.com.

Everything else. Price, how you have to pay to call, how you submit a support ticket. How they told us they are doubling the price and making us go to the Silver plan even though we don't want to do that. Review collected by and hosted on G2.com.

Sync with Connex is a reliable tool for automating our business Review collected by and hosted on G2.com.

I am not fond of the current support model. Review collected by and hosted on G2.com.

I love that Connex is flexible, customizable, and reliable. It just works, so I don't ever have to think about syncing my inventory and sales orders from Shopify to Quickbooks. It seems like my accounting team has infinite options for tailoring the connector to our specific needs. Review collected by and hosted on G2.com.

Honestly, we haven't found anything yet that we don't love about Connex, other than that we have to trigger it to run. If it would just run upon opening Quickbooks, that would be ideal. Review collected by and hosted on G2.com.

We have been using Connex for Quickbooks to sync orders from ShipStation into QuickBooks for nearly 4 years. It has reduced our Sales Receipt error rate to zero. We are a small business and would not have been able to accomplish what we have without it. It sync’s several stores in ShipStation into Quickbooks. I was able to customize the import so the created Sales Receipt is complete and requires no further data entry. The software is set to automatically import orders from ShipStation every 30 minutes. Review collected by and hosted on G2.com.

Occasionally an order does not import into QuickBooks and I am forced to log into Connex for Quickbooks and manually identify the order and tell Connex to import it. Review collected by and hosted on G2.com.