--- title: Connex One Reviews meta\_title: 'Connex One Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Connex One works for a business like yours. aggregate\_rating: rating\_value: 2.3 review\_count: 4 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Connex One Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Connex One but has limited features. Are you part of the Connex One team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Connex One is a customer engagement and communication platform designed to help businesses effectively connect with their customers across various channels. * * * Seller [Connex One](https://www.g2.com/sellers/connex-one) Discussions [Connex One Community](https://www.g2.com/products/connex-one/discuss) Overview by Justin Borah Show More ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/connex-one/competitors/alternatives) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/11/2025 "Steep Learning Curve Undermines AthenaAI’s Potential" 1.5/5 What do you like best about Connex One? If you have the necessary expertise, AthenaAI can be an excellent product. However, the steep learning curve and the significant amount of time required to master the system can greatly reduce its overall value. Visually, the software is very appealing and well-designed. If you manage to configure it properly, it can bring real benefits to your call center operations. Customer support is available around the clock, which is a definite plus, but the company strongly encourages you to have someone within your organization become the subject matter expert. There are also several built-in software integrations available, such as Gmail, Salesforce, and Outlook. Review collected by and hosted on G2.com. What do you dislike about Connex One? Setting up this software is quite complex, with numerous potential issues that can arise during implementation. None of the products offer an 'out-of-the-box' solution; instead, each one is customized to fit your company's specific business requirements. While this tailored approach can be beneficial, it also means that demos are often ineffective and the initial setup process can be lengthy. If the company provided more general versions of their products, it might make it easier for customers to make a purchase decision. Additionally, the US implementation team is quite small and appears to be stretched thin. The engineers are typically managing five or six implementations simultaneously, and I believe there are only four engineers on the team. If you require on-site assistance for setup, one of these few team members will be sent to help. Review collected by and hosted on G2.com. What problems is Connex One solving and how is that benefiting you? Connex manages the initial inquiries our customers have, handling questions that require basic business information such as service pricing, what is included, and scheduling details. It allows you to use your company's knowledge base to train an AI chatbot tailored specifically for your business. You can customize it with your preferred tone, customer service requirements, and any SLAs you need to uphold. If you're using a voice agent, you can even provide a 10-minute sample of the desired voice for it to emulate. By automating these tasks, Connex can help reduce costs by taking the place of entry-level support or sales roles. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerSource: G2 invite ![Rodney M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodney M.") RM Rodney M. Managing Director Mid-Market (51-1000 emp.) 6/2/2025 "Connex one " 0.5/5 What do you like best about Connex One? Connex One is a software dialer provided to businesses Review collected by and hosted on G2.com. What do you dislike about Connex One? Connex One is a software dialer provided to businesses Review collected by and hosted on G2.com. What problems is Connex One solving and how is that benefiting you? was to be a Ai dialing software however failed, Review collected by and hosted on G2.com. Show More 10/24/2025 Current UserValidated ReviewerSource: Organic ![Tristan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tristan V.") TV Tristan V. Customer Care Mid-Market (51-1000 emp.) 5/24/2024 "Love all the features it has" 5/5 What do you like best about Connex One? The different channels was very helpful, as a person who used it for live chats, emails and calls it helped alot, since I used it alot for my customers Review collected by and hosted on G2.com. What do you dislike about Connex One? sometimes it would glitch, but it wasnt really the biggest of thing Review collected by and hosted on G2.com. What problems is Connex One solving and how is that benefiting you? Being able to assign it to the specific team or transfering to other teams were easy, it didnt take long for training purposes or showing agents how to go available and unavailable Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Mid-Market (51-1000 emp.) 1/2/2024 "Not a entirely good experience. Encountered bug after bug with this software." 2/5 What do you like best about Connex One? Honestly, nothing special about this product. Review collected by and hosted on G2.com. What do you dislike about Connex One? The numerous amounts of bugs encountered. Our company locked into a contract despite the numerous issues experienced that could not be resolved. Review collected by and hosted on G2.com. What problems is Connex One solving and how is that benefiting you? Not entirely sure as we left this platform after our contract lapsed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Connex One for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Talkdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk Logo") Talkdesk 4.4 (2,568) Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. ](https://www.g2.com/products/talkdesk/reviews "Talkdesk")[ 2 ![Genesys Cloud CX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX Logo") Genesys Cloud CX 4.4 (1,558) The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. ](https://www.g2.com/products/genesys-cloud-cx/reviews "Genesys Cloud CX")[ 3 ![NICE CXone Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone Logo") NICE CXone 4.3 (1,730) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. ](https://www.g2.com/products/nice-cxone/reviews "NICE CXone")[ 4 ![Aloware Logo](https://images.g2crowd.com/uploads/product/hd_favicon/ba3d9d93bc0505c006fdde99c3c1ec0e/aloware.svg "Aloware Logo") Aloware 4.1 (827) Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of customers via call, text, email and social, automate workflows, and get better leads fast and easy. Power Dialer eliminates unnecessary leads from your list and dials all the numbers automatically. Reach up to 500 leads in one sitting, and close more deals with it. With triggers, teams can easily set up automations to make workflows more efficient. ](https://www.g2.com/products/aloware/reviews "Aloware")[ 5 ![Five9 Intelligent Cloud Contact Center Platform Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform Logo") Five9 Intelligent Cloud Contact Center Platform 4.1 (625) Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews "Five9 Intelligent Cloud Contact Center Platform")[ 6 ![Balto Logo](https://images.g2crowd.com/uploads/product/hd_favicon/2b7b3c9f5c1e12883e67c541f3e2ff2b/balto.svg "Balto Logo") Balto 4.8 (592) Balto connects contact center agents with AI to enable better conversations that deliver results. ](https://www.g2.com/products/balto/reviews "Balto")[ 7 ![Agentforce Service (formerly Salesforce Service Cloud) Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud) Logo") Agentforce Service (formerly Salesforce Service Cloud) 4.4 (7,358) Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)")[ 8 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 9 ![CloudTalk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk Logo") CloudTalk 4.4 (1,851) CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. ](https://www.g2.com/products/cloudtalk/reviews "CloudTalk")[ 10 ![Aircall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall Logo") Aircall 4.4 (1,639) Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. ](https://www.g2.com/products/aircall/reviews "Aircall") [Show More](#) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/connex-one/pricing) ##### Categories on G2 [Contact Center](https://www.g2.com/categories/contact-center)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Top platforms for securing container images](https://www.g2.com/discussions/what-are-the-top-platforms-for-securing-container-images)[Best platforms for testing email templates across clients](https://www.g2.com/discussions/what-are-the-best-platforms-for-testing-email-templates-across-clients)[Which low-code machine learning platforms have the best reviews from data teams in financial services who need model deployment without a full engineering team?](https://www.g2.com/discussions/which-low-code-machine-learning-platforms-have-the-best-reviews-from-data-teams-in-financial-services-who-need-model-deployment-without-a-full-engineering-team) [Best AI art generators for concept visualization in product design](https://www.g2.com/discussions/what-are-the-best-ai-art-generators-for-concept-visualization-in-product-design-in-your-opinion)[What influencer marketing platforms work well for a mid-market brand that needs to run campaigns across multiple channels without a big agency?](https://www.g2.com/discussions/what-influencer-marketing-platforms-work-well-for-a-mid-market-brand-that-needs-to-run-campaigns-across-multiple-channels-without-a-big-agency)[Pros and Cons Details](https://www.g2.com/products/connex-one/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)