Caleb C.
CC
Caleb C.
Technician
Small-Business (50 or fewer emp.)
"A lot more to offer than one would think"
4.5/5
What do you like best about ConnectWise RMM?

The integration aspect of things. With everything talking to each other it allows us to be more organized and efficient when fulfilling our daily tasks. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

I haven't found anything notable up to this point peronally. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Mid-Market (51-1000 emp.)
"All the tools included in RMM makes it a really solid and easy to use solution."
5/5
What do you like best about ConnectWise RMM?

Automated tools and alerting system helps to accomplish all the needed tasks. Plus, the backstage connection really helps a lot. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

Documentation some times is not clear, have missing parts or its outdated. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Works pretty good"
4/5
What do you like best about ConnectWise RMM?

Easy of use and it enables me to help clients Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

the screenconnect is using a zipped file now Review collected by and hosted on G2.com.

Salmankhan P.
SP
Salmankhan P.
Sr. Azure Engineer
Mid-Market (51-1000 emp.)
"ConnectWise RMM"
5/5
What do you like best about ConnectWise RMM?

Very much user friendly easy to use, understand and configure. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

Not figured it out yet anything which is negative or something to dislike about this product. Review collected by and hosted on G2.com.

MR
Matthew R.
Founder
Small-Business (50 or fewer emp.)
"Great product . Wish they had an option for a solo practiciner"
3.5/5
What do you like best about ConnectWise RMM?

Ease of use . Easy to pickup and not a lot of issues with the product Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

Price . Charge per device and per tech. Most companies charge either or Review collected by and hosted on G2.com.

Jürgen E.
JE
Jürgen E.
Inhaber und Cybersecurity-Experte
Small-Business (50 or fewer emp.)
"Good RMM"
4.5/5
What do you like best about ConnectWise RMM?

The interface is modern and the dashboard provides the most important information at a glance. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

The transition from another RMM was not necessarily easy, as it is somewhat different from the other RMMs I knew. Review collected by and hosted on G2.com.

Verified User in Utilities
UU
Verified User in Utilities
Mid-Market (51-1000 emp.)
"Many issues since moving to RMM from Automate"
2/5
What do you like best about ConnectWise RMM?

Good metrics and reporting when it works Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

Many issues with the agent since switching from on-prem Automate. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Good"
5/5
What do you like best about ConnectWise RMM?

Ease of use and implementation of the solution Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

Nothing much to complain about regarding the RMM Review collected by and hosted on G2.com.

BK
Benjamin K.
Manager of Systems Engineering
Small-Business (50 or fewer emp.)
"Adding a NOC to your Product Stack"
4.5/5
What do you like best about ConnectWise RMM?

Its as much an expansion to our team as anything else. Being able to toss work to them that normally would tie up one of our resoucrses is nice and the fact its all integrated with our CW system. Makes it easy for oncall to get alerts and then toss a service issue back to them. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

The platform has been deamed the next steps for CW. They're putting all their resources into it vs with Automate. We heavily use automate for all our scirpting, endpoint management and what have you. RMM is also as much a time sink as automate to setup where we have dedicated employees who thats all they do. Review collected by and hosted on G2.com.

Arthur T.
AT
Arthur T.
Owner
Small-Business (50 or fewer emp.)
"ConnectWise RMM, feature rich but expensive"
3/5
What do you like best about ConnectWise RMM?

Good set of tools, user interface was straight forward. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

Pricing punished you for making your life easier. Review collected by and hosted on G2.com.