ConnectWise RMM Reviews & Product Details

This intelligent RMM tool allows teams to proactively prevent client disruptions, identify problems quickly, and decrease resolution time or downtime when issues occur. With ConnectWise RMM, you gain visibility into your client's entire IT environment and benefit from intelligent monitoring that automatically reduces the noise from other tools. Innovations like AI scripting assistance boost productivity so you can turn insights into automated action. When techs can focus on your top priorities- exceptional customer care, time-saving automation, and your most ambitious vision of success follow.

Product Website

Seller

ConnectWise

Discussions

ConnectWise RMM Community

Languages Supported

English

Product Description

ConnectWise RMM: Less time on support tickets means better margins Automate your technician's day-to-day activities through a single intuitive interface. Start with powerful out-of-the box automations to handle and solve alerts. Get expert Done-For-You deep customizations with our NOC services and help desk.

Overview by

Rick Salmon (Senior Digital Marketing Manager at ConnectWise)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

ConnectWise RMM Integrations

(23)

Verified by ConnectWise RMM

ConnectWise RMM Media

ConnectWise RMM Demo - ConnectWise RMM Dashboard

Experience real-time visibility across your entire environment with the ability to quickly act on critical items by drilling down to the device.

ConnectWise RMM Demo - Endpoint Management

Easily monitor and manage specific groups of devices across multiple clients based on the criteria of your choice such as operating system or software installed. Automation takes the manual work out of your techs’ hands and eliminates the need to customize groups per client or device.

ConnectWise RMM Demo - AI Generated Scripting Assistance

Writing scripts is a breeze in ConnectWise RMM thanks to a streamlined UI with drag and drop functionality and AI generated scripting. Let AI do the heavy lifting and create PowerShell, batch, and bash scripts in minutes! AI-generated scripts require approval, so your team is always in control.

ConnectWise RMM Demo - Intelligent Alerts

Reduce alerts with NOC-tuned monitoring conditions and preconfigured tasks that automatically resolve and consolidate issues.

Official Downloads

(3)

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10 Reasons You Need an Intelligent RMM Solution

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Jatin s.

IT Engineer L3

Small-Business (50 or fewer emp.)

1/20/2024

"Brilliant Remote Management Tool"

4.5/5

What do you like best about ConnectWise RMM?

I have been using Connectwise RMM from around 3 years and love it.

The web app looks better to me as it works faster as compared to Desktop RMM.

The Desktop RMM can be improved as everytime you shutdown the computer, Connectwise Desktop RMM ask for full login details which is little uncomfortable. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

The Desktop app can be improved.

The Interface is quite tightened as compared to Web app.

The Web app looks cool and open space interface. Review collected by and hosted on G2.com.

Ashish R.

Senior Technical Process Executive

Mid-Market (51-1000 emp.)

1/3/2024

"The tools simplicity and easy to use and manage devices is really useful for growing business."

5/5

What do you like best about ConnectWise RMM?

Easy to use navigation and management of devices is far most the best best thing with the tool. Once you get used to the application it will be the best suited RMM tool for your business.

The most helpful thing I would say is the device management console and the in-depth features for individual devices is so much optimised, it would be easy for a new person to understand its full potential. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

Slight delay in the server end and sometimes unresponsive ui is I do not like. Review collected by and hosted on G2.com.

Anthony H.

IT Service Delivery Associate

Small-Business (50 or fewer emp.)

4/18/2024

"A complete tool for remote management and inventory."

4.5/5

What do you like best about ConnectWise RMM?

Remote monitoring, patch management, ease of use. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

The support does not always solve the problem. Review collected by and hosted on G2.com.

Nabeel K.

Senior Technical Support Engineer - SaaS product

Mid-Market (51-1000 emp.)

1/9/2024

"Reliable and Versatile RMM Solution"

2.5/5

What do you like best about ConnectWise RMM?

Ease of use and good customer support are two of the most important factors for any product or service. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

While RMM can be effective, some features are missing, or in some cases lack sufficient customer support. Review collected by and hosted on G2.com.

What problems is ConnectWise RMM solving and how is that benefiting you?

ConnectWise RMM continuously monitors systems, networks, and devices to proactively identify issues. Its user-friendly interface enhances the overall user experience, reducing the learning curve.

Specifically, ConnectWise RMM’s ability to streamline care, automate operations, strengthen security, centralize operations, and adapt to changing IT landscapes demonstrates its value manifestations such as improved productivity, reduced downtime, and overall better IT performance Review collected by and hosted on G2.com.

Om Prakash T.

AWS Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

1/8/2024

"Overal good"

3/5

What do you like best about ConnectWise RMM?

I don't have personal preferences, but users value automation, scalability, and security in ConnectWise RMM. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

I don't have personal opinions, but users cite occasional interface complexities. Review collected by and hosted on G2.com.

Leslie Anne A.

Operations/Sales/Media/Outreach and Communications

Small-Business (50 or fewer emp.)

1/8/2024

"What's best about ConnectWise RMM"

5/5

What do you like best about ConnectWise RMM?

It supports integrations with various third-party tools and applications, providing flexibility and allowing users to build a customized IT management ecosystem. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

For smaller businesses or those with simpler needs, the platform might offer more features than necessary, potentially leading to underutilization and complexity Review collected by and hosted on G2.com.

Pankaj B.

Lead Staff Engineer - IT (Product Manager)

Enterprise (> 1000 emp.)

1/6/2024

"Well Innovated feature that helps every Admin"

5/5

What do you like best about ConnectWise RMM?

I really like it's accessibility and when it can allows you to monitor, customize or even automate things over your administrative environment. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

I don't think there should be a con to the feature/tool as it is first class in the segment. Review collected by and hosted on G2.com.

Sayuj K.

Video Streamer

Small-Business (50 or fewer emp.)

1/9/2024

"A great RMM tool, but could be improved more."

4/5

What do you like best about ConnectWise RMM?

It provides remote access, and being able to create automated actions, manage assets without any hassle makes it very convinient to use. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

The UI Could be improved, and the pricing is a bit costly. Review collected by and hosted on G2.com.

David B.

Small-Business (50 or fewer emp.)

11/9/2023

"My relationship with RMM"

4.5/5

What do you like best about ConnectWise RMM?

Automation with Tasks and Monitors. Clean interface, not garbaged up. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

Not developed enough. User interface is not optimized for heavy users. Very poor training and documentation Review collected by and hosted on G2.com.

Drew B.

M365 Practice Director

Small-Business (50 or fewer emp.)

2/28/2023

"ConnectWise RMM Review"

2/5

What do you like best about ConnectWise RMM?

We used it when it was Continuum RMM, but it allowed us to manage our client endpoints from a single portal. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise RMM?

It was expensive, difficult to set up, and support was not good at all. Review collected by and hosted on G2.com.