It is good at being a ticket and billing system. It also keeps track of clients and contacts well. You can create ticket and project templates and sort tickets by different service boards. Review collected by and hosted on G2.com.

I feel the system could do a better job in a couple of areas like sales, finance, and documentation. There are basic sales and finance tools in the system, but they don't go too in depth. For real IT documentation you will need to use another system completely that syncs with Connectwise. Review collected by and hosted on G2.com.

I really like how it is integrated with connectwise automate, it makes everything so much easier to find within just one search. Review collected by and hosted on G2.com.

I think it would be better if there was an option for mapped drives, for example if you could store the paths for a certain mapped drive. Review collected by and hosted on G2.com.

Features for the price. You get a lot for what you pay for. Review collected by and hosted on G2.com.

Steep learning curve with certain aspects. Review collected by and hosted on G2.com.

I like that CW PSA is able to sync with and interface with many tools (Automate, SELL, Outlook, SmileBack, etc.). When things are working, it is fairly painless. Review collected by and hosted on G2.com.

CW PSA patches often break many of the items I use most. I wish there was more testing prior to these updates being pushed out. Also there are times when the software performs more slowly for me than other people. Review collected by and hosted on G2.com.

I offers all the needed tools for a growing MSP. Review collected by and hosted on G2.com.

Too many clicks, but the platform seems to be built for much larger firms (ours has 55 users). Review collected by and hosted on G2.com.

Efficiency and Growth

You can update mass contacts using the actions method.

Marketing Groups can segment more contacts. Review collected by and hosted on G2.com.

Now the support is very slow, earlier we should get a quicker response.

Occasional performance issues, such as slow response times or system glitches. Review collected by and hosted on G2.com.

It's a very complete tool. From our tickets to billing, including procurement and stock management. Review collected by and hosted on G2.com.

Sometimes it is very complex to understand and it Takes time to learn Review collected by and hosted on G2.com.

ConnectWise is a mature product with a vast featureset. If there is something you want to do with it, you can probably do it. Maybe not efficiently, but you can do it. Review collected by and hosted on G2.com.

The company is horrible, in all ways. At no time did we feel satisfied with the support, performance, workflow, and feature set. When it came down to it, all commitements in every way were ignored. Pricing, support, and promised functionality. Review collected by and hosted on G2.com.

What we mainly like about the ConnectWise platform is that it has shown that it is constantly growing and growing through its updates; the venue has a support team that is dedicated daily to attending to every requirement of the audience, providing possible solutions as well as taking into account every observation to address and act on future updates, it has robust ticket management that allows us to maintain a better organization and on occasions that merit it to support our customers. One of the best things about the ConnectWise platform is its integration with the Outlook calendar. Review collected by and hosted on G2.com.

Honestly, very few things since the ConnectWise platform met and even exceeded the expectations we had initially; however, it becomes pretty uncomfortable that the issue of billing can only be done on the first of each month; before this update, we were able to go through this billing process daily helping and providing excellent support in that way to the management of the department that is responsible for this task. Review collected by and hosted on G2.com.

Nothing, glitchy modules, failing services. Rubbish! Review collected by and hosted on G2.com.

Zero support. They are causing more issues then fixing the problems Review collected by and hosted on G2.com.