First, its GUI is amazing and easy to understand. Second, the ability to create boards and graphs independently, without the need for development, is a huge advantage.

And, of course, the option to provide viewing access to many employees at no cost is a significant benefit. Review collected by and hosted on G2.com.

There’s nothing I don’t like; it’s very convenient. Review collected by and hosted on G2.com.

It's great for managing tickets, tracking SLAs, and keeping workflows organized. Review collected by and hosted on G2.com.

While it has a learning curve and can feel a bit clunky at times, its functionality and integration options make it a solid tool for IT service management. Review collected by and hosted on G2.com.

The full featuredness of it. It's CRM, documentation management, time management, all rolled into one. There are several features we don't use but I imagine they'd be handy for small shops; invoicing, mileage, client signoff sheets, product inventory/management. Review collected by and hosted on G2.com.

The MFA for the cloud login is a bear. It often takes several times to get logged in. It's super frustrating, especially in the app. Review collected by and hosted on G2.com.

Easy to use, simple learning curve in terms of configuration/implementation, godd support, great knowledgebase (ConnectWise University) Review collected by and hosted on G2.com.

Outdated UI, pricing at the higher end of the market, product innovation can be slow Review collected by and hosted on G2.com.

Product maturity in the MSP space is benchmark worthy. Review collected by and hosted on G2.com.

New features and updates are clunky; product is expensive and over-valued. Review collected by and hosted on G2.com.

Connectwise is a ticketing system that helps manage client accounts. Review collected by and hosted on G2.com.

I like the interface. Nothing to complain about Review collected by and hosted on G2.com.

I have been using ConnectWise PSA (Manage) for over 10 years. The best part of this system is it's an all-in-one world for my service team, where all work is catalogued and organized while simultaneously keeping our customers in sync with the state of their Help Desk issue. The fact intergrates with RMM tools, report visualization tools, and documentation systems makes it the perfect 'source' for our daily work. Review collected by and hosted on G2.com.

The project management feature isn't great but I do see strides in rectifying that (which will require a complete replacement) in the last 6 months. Review collected by and hosted on G2.com.

Easy to use, easy to deploy, integrates well with other tools. Review collected by and hosted on G2.com.

Nothing at this time. Everything works for what we need. Review collected by and hosted on G2.com.

Is the main software we use in our company, where we manage everything. It has been very easy to use, and we use it every day, all the time with a lot of features. In my case, we always use to manage our tickets and provide an excellent on time customer support service Review collected by and hosted on G2.com.

Nothing to complaint about. 100% recommended Review collected by and hosted on G2.com.

Nothing. there is nothing good about Connectwise PSA. Review collected by and hosted on G2.com.

The product hasn't been properly updated since it was created. The UI is horrible. Service nonexistent. The "university" is a joke that teaches you nothing about how to actually use the product. The product itself is the most unintuitive pile of code to ever disgrace the internet. Review collected by and hosted on G2.com.