Sure it does not looks like a windows app, even looks like an older app, also kind of intimidating at first but beleave me this is the best you can find, is powerul, if you think you need something, beleave me it have it. Can be integrated with all other platforms I've seen. Allow to be customized so everything. once you start usingit and take the rithm you will find it easy to use, but take a little time to get confortable for anyone. And you will depend from this ask you need to use it for everything every day.

Since the email asking for support, provide the support and billing it, a flowing workflow. As to the implementation takes the sme as any ther PSA system not so difficult.

Get this and thanks us later. Review collected by and hosted on G2.com.

A little steep learning curve. intiidating, lookslike an old app, maybe needs a refresh user interface. its not made for resolutions on 1366x768 so need medium to big Displays, and for better use dual displays but that's no con but a pro tip. Review collected by and hosted on G2.com.

The all encompassing ability to work on every aspect of a ticket, from contact to configuration Review collected by and hosted on G2.com.

Sometimes it's difficult to locate the area that you need to get to Review collected by and hosted on G2.com.

It's great for documentation and assets etc... sometimes within PSA it's hard to find Review collected by and hosted on G2.com.

The UI can be a little clunky but overall it works great Review collected by and hosted on G2.com.

comprehensive features, ease of use, and strong integration capabilities Review collected by and hosted on G2.com.

complex interface, steep learning curve, and outdated architecture Review collected by and hosted on G2.com.

its really easy to navigate and even new users can adapt really quickly Review collected by and hosted on G2.com.

Lets say the design make it more simple. Review collected by and hosted on G2.com.

Helps keep up with customers from a service point of view. I might be more favorable if I were the administrator, but I can only do what is already set up. It is likely as capable as I could expect. Review collected by and hosted on G2.com.

Interface shows a little age and lack of flexibility. Review collected by and hosted on G2.com.

We like that it is a web based easy to use system. This calculates our team's time in an easy and accurate program. Review collected by and hosted on G2.com.

This program is user friendly and easy to navigate within the program. Review collected by and hosted on G2.com.

Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that allows us to customize it to our liking. Once the SOP's are created we find it easy to use. Review collected by and hosted on G2.com.

The implementation process was difficult. Customer support really needs to be looked at and revamped as it usually is a painful process when we have to use them. Review collected by and hosted on G2.com.

Very detailed, does work well once set up properly Review collected by and hosted on G2.com.

Interface is something out of the end of the Win95 era and a bit clunky.

Lacks some integration integration features

Overall is good but vs what pricing is out there unless the savings is huge I would opt for another platform if a larger business Review collected by and hosted on G2.com.

White Labeling

Channel Manager

Ease of Use

Integrations

Product Training Review collected by and hosted on G2.com.

Complexity of setup

Really need a dedicated resource to manage/maintain Review collected by and hosted on G2.com.