We are able to manage every part of our MSP using just one integrated suite. Review collected by and hosted on G2.com.

At times, performing certain tasks in Connectwise PSA can be quite specific and not very intuitive. Review collected by and hosted on G2.com.

Its an industry standard tool for MSPs; familiarity & similar needs across the platform Review collected by and hosted on G2.com.

A bit clunky and not an easy interface; long loading times & features missing Review collected by and hosted on G2.com.

Super easy to integrate with

other systems Review collected by and hosted on G2.com.

Not much its a great product hard to to dislike much Review collected by and hosted on G2.com.

Not much other than the Kool Aid that get you to like it Review collected by and hosted on G2.com.

Its broken and the support team has not been as friendly in the past. Review collected by and hosted on G2.com.

ConnectWise is loaded with many features. Review collected by and hosted on G2.com.

Support is terrible, slow and not very helpful. Review collected by and hosted on G2.com.

Very easy to use and navigate. I like the capability to customize the view Review collected by and hosted on G2.com.

Have not yet found anything yet that I dislike Review collected by and hosted on G2.com.

Virtual Consultation is helpful in fixing an issue. Review collected by and hosted on G2.com.

I was told that Statement of Work would be 14 weeks if I worst case scenario worked 1 hour a week. I worked with my consultant for 3 hours a week and it took just to 9 months, and I'm not sure if it was setup correctly. The main issue was the Statement of Work and GL Mapping. My GL Mapping was supposed to cover a "High Level" mapping in 8 categories. My consultant did a single example and informed me I would have to do it myself or have someone else do it. However, he directed me to the consultant's accounting company that handles GL Mapping and would do it for an additional $3000 above what I paid for implantation.

I was lucky to accidently email Virtual Consulting and they helped me with the problem after 3 months had passed. During this consultation, the ConnectWise rep told me that the example that was given to me was completely wrong and I was using it as an example.

I have spent countless hours of working with tech support, virtual consultants, and even the consultant that was given to me, instead of being productive which is why I purchased the software to begin with.

Also, my account number was incorrectly entered into the Payment Gateway, GPI. They took 40 days to correct this. ConnectWise only supports a single payment gateway or I would have used a backup during this period.

I had high expectations for ConnectWise, but they have been a complete let down. Do yourself a favor, look at the other better options out there so you don't waste your time like I have. Review collected by and hosted on G2.com.

The ease of use and the support we get when we have questions or problems Review collected by and hosted on G2.com.

The only issue I have is it does not have a way to secure username and passwords Review collected by and hosted on G2.com.

I've used ConnectWise PSA for over 10 years. It's a very versatile and powerful tool when configured correctly. As a ConnectWise PSA consultant, I've helped hundreds of partners find the value out of CW. If you can think out of the box, there is a lot you can do with native functionality and workflow rules. If you have the skillset, you can do just about anything with the API. What I like best though is how it's designed for financial reporting. Review collected by and hosted on G2.com.

They have been lacking in adding new features for some time now since they've been focused on Asio. I'm hoping that now that they're releasing Asio for PSA soon we'll start to see more innovation. Review collected by and hosted on G2.com.

It's all about setting it up correctly and properly from the start, if you do that, it's a great program. It's large, has lots of capabilities and third party applications that integrate easily and can help but you need to set it up correctly from the start. If possible, get a consultant. If already setup, suggest doing an optimization review for sure before thinking of changing PSA's. Review collected by and hosted on G2.com.

There's some features that could be added that would help and some idiosyncrasies that you need to know about to properly have things flow. Review collected by and hosted on G2.com.