Easy to use and very customizable. We were able to adjust it to fit our workflows without much effort, which made onboarding and day‑to‑day use smooth and straightforward. Review collected by and hosted on G2.com.

The platform feels clunky and somewhat outdated. Both the backend and frontend could benefit from a full refresh to improve performance, usability, and overall user experience. Review collected by and hosted on G2.com.

It pulls everything into one place, makes reporting simple, and helps you quickly see what’s working (and what’s not) without digging through spreadsheets. Review collected by and hosted on G2.com.

What I dislike about BrightGauge is that it can feel a bit limited when you want more advanced customization. Review collected by and hosted on G2.com.

Connectwise PSA has been a standard in the industry for 20 years. Many people know how to use it already when hired. Review collected by and hosted on G2.com.

Sometimes the rigidity of the product shows its age. There are settings that can cause issues with other settings in other modules that are tricky to navigate at times without extensive product knowledge. Review collected by and hosted on G2.com.

Easy to enter time and manage the application. Review collected by and hosted on G2.com.

It would be nice to be able to color-code different ticket statuses. Review collected by and hosted on G2.com.

global search of tickets and board creation Review collected by and hosted on G2.com.

There isn't anything that I dislike in particular Review collected by and hosted on G2.com.

I really like how it can be an all in one app. CRM book keeping. ticketing sales. knowledgebase. It automated extremely well. it has api to integrate with tons of other apps. but my favorite is automating work flows. it is a force multiplier. Review collected by and hosted on G2.com.

well what i like is also the dislike, if you can call it that. Becasue it is so customizable and you can branch out workflows and automations to such a minute and complex level it can be overwhelming with so much flexability. and if administrators arent properly trained they can burry strange outcomes, I definetly recommend a sandbox dev environment Review collected by and hosted on G2.com.

All-in-One Platform, Automation Capabilities, Integration Ecosystem, Billing & Invoicing and Customization Review collected by and hosted on G2.com.

drawback is that customization and setup can be time-consuming Review collected by and hosted on G2.com.

ConnectWise PSA is the most useful time and billing application. The ease of time tracking is amazing. Review collected by and hosted on G2.com.

I don't like that they don't have a lite version for small organizations. Review collected by and hosted on G2.com.

ConnectWise PSA offers a robust and centralized platform for managing tickets, projects, billing, and customer communications. The integration with other ConnectWise products and third-party tools makes it a flexible solution for IT service providers. Its automation capabilities significantly reduce manual work and improve overall efficiency. The reporting and dashboard features also provide valuable insights for better decision-making. Review collected by and hosted on G2.com.

The interface can feel outdated and cluttered at times, especially for new users. The learning curve is quite steep, and setting up workflows or automations often requires technical expertise. Additionally, support response times can be slow, and documentation sometimes lacks clarity or depth for more complex configurations. Review collected by and hosted on G2.com.

Managing Projects in ConnectWise PSA is very straightforward and can support different phases of the project. From initiation, planning, implementation, and up to closing the project and invoicing. Board view or Gantt chart can be set, and you can have every task in a ticket, making it easier for the PM to assign and schedule it on a resource team. Another feature I love about it is that it can schedule a task for a particular time of the day. It can also be integrated to several applications, and customer support with a video tutorial is widely available. Review collected by and hosted on G2.com.

Learning ConnectWise PSA has a steep learning curve and has a lot of features, which often drown individuals. It is also often laggy. Review collected by and hosted on G2.com.