ConnectWise PSA is a platform with excellent service, starting with the simplicity of its interface. It makes it an easy-to-use platform with very good results, and it has support that is always attentive to resolve the needs or concerns that any user may have at the time. It provides project distribution tools that undoubtedly accelerated the growth and management in my organization since this platform can be used in different ways, adapting it to the required objectives of any company or business, no matter how big the organization may be. Review collected by and hosted on G2.com.

The process of adaptation in terms of the platform's functionality becomes a bit tedious because you have to configure the tools to 100 percent based on the requirements of each person to take advantage and have an excellent management of the objectives you want to reach. That configuration process is a bit complicated if you use the ConnectWise PSA platform for the first time. Review collected by and hosted on G2.com.

The best thing about BrightGuage is that I can track my monthly statistics and view my statistics against colleagues in the same company in the same department Review collected by and hosted on G2.com.

In my time of using BrightGuage i have not yet found any issues with the platform Review collected by and hosted on G2.com.

The best features of ConnectWise are the structure of features, design and integrations with our other tools. Further, the user rights are fully customizable so that certain teams/people can use only the areas they need access to. Review collected by and hosted on G2.com.

The pricing seems to be on the higher side, but you do get what you pay for. It's comparable to a few solutions already out there, so if you go with this, make sure that you use CW to its full potential. Review collected by and hosted on G2.com.

From the beginning, ConnectWise PSA has been used to track our customer information in a detailed manner from various sources and formats; the way this software covers it is simply amazing. We have also started to take advantage of it for assigning daily tickets because its configuration is simple, and it is perfect to know the work that is needed in them; on the other hand, the position with timesheets is comfortable because it is pretty simple to manage them at the time of completing them, as well as at the time of approving them. I must say that it is great to have such a robust tool; it integrates many features that we can use in the same environment, and, being an online tool, it does not matter if we are in our office because we can access it from anywhere with internet access. Review collected by and hosted on G2.com.

It is not easy to configure, and its dashboard lacks customization options. This is the only not-so-positive thing I have found. Review collected by and hosted on G2.com.

Centralized documentation and the templates Review collected by and hosted on G2.com.

Nothing right now I just started using few days back. Review collected by and hosted on G2.com.

Tracks time, kind of, not much else. Trys to be a Swiss Army Knife but fails at each component. Review collected by and hosted on G2.com.

This software is dated and reports are difficult to create. Add-ons are an additional cost. Review collected by and hosted on G2.com.

The accuracy on brightgauge has no competition.

Compared to Connectwise, it wins hands down!

It has multiple reports to show where your team excells with regards to performance. Review collected by and hosted on G2.com.

One of the only downsides of Brightgauge is that the sync to update your teams stats does take a little time to refresh.

The initial setup is a bit tedious but if you have a good understanding of the system, it works flawlessly. Review collected by and hosted on G2.com.

I like that it is a constantly evolving tool, meaning it is continually improving. It has valuable CRM and ticket management capabilities that help us work in a more organized way and support our customers when the need arises; it makes working with customer service less of a nightmare. The product works well, so far, we have had no problems, and the Outlook calendar integration is perfect. Review collected by and hosted on G2.com.

Depending on the user's needs, there is some learning curve, and the support needs to be improved. Review collected by and hosted on G2.com.

Connectwise is like a second language to MSP professionals who have been in the business as long as I have. We rely on it, dwell within it, and live or die by its abilities. Review collected by and hosted on G2.com.

Connectwise is slow to change, but also sometimes slips in changes in updates that seemingly no one asked for. Overall, users adapt, but the cosmetic changes can be jarring. Review collected by and hosted on G2.com.

realtime dashbaord and kpis are also at one place and flexbility to connect multiple systems Review collected by and hosted on G2.com.

I dont think anything, but can have more systems added like service now etc Review collected by and hosted on G2.com.