--- title: ConnectWise PSA Reviews meta\_title: 'ConnectWise PSA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 583 reviews by the users' company size, role or industry to find out how ConnectWise PSA works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 583 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### ConnectWise PSA Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. [(36 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews) Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. [(21 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews) Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. [(16 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652271&qs=pros-and-cons#reviews) Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. [(15 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652263&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. [(13 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651680&qs=pros-and-cons#reviews) Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. [(24 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews) Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. [(16 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. [(15 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651918&qs=pros-and-cons#reviews) Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. [(13 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652053&qs=pros-and-cons#reviews) Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. [(10 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652144&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ConnectWise PSA ##### 1. Ease of Use Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. [ See 36 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Brian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian F.") BF Brian F. Small-Business (50 or fewer emp.) 5.0/5 "The Most Useful Time and Billing App for Effortless Tracking" What do you like about ConnectWise PSA? ConnectWise PSA is the most useful time and billing application. The ease of time tracking is amazing. ##### 2. Integration Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. [ See 21 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Small-Business (50 or fewer emp.) 5.0/5 "Super Easy Integration with Other Systems" What do you like about ConnectWise PSA? Super easy to integrate with other systems ##### 3. Integrations Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. [ See 16 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652271&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Small-Business (50 or fewer emp.) 5.0/5 "Super Easy Integration with Other Systems" What do you like about ConnectWise PSA? Super easy to integrate with other systems ##### 4. Feature Richness Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. [ See 15 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652263&qs=pros-and-cons#reviews) See Related User Reviews GH Gary H. Small-Business (50 or fewer emp.) 1.5/5 "ConnectWise PSA" What do you like about ConnectWise PSA? ConnectWise is loaded with many features. ![Rocco I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocco I.") RI Rocco I. Mid-Market (51-1000 emp.) 4.5/5 "connectwise psa - if you could only use one business app" What do you like about ConnectWise PSA? I really like how it can be an all in one app. CRM book keeping. ticketing sales. knowledgebase. It automated extremely well. it has api to integrate ##### 5. Customer Support Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. [ See 13 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651680&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i SB Shawn B. Small-Business (50 or fewer emp.) 5.0/5 "Couldnt be happier with our decision to move off of our old CRM to Connectwise." What do you like about ConnectWise PSA? The ease of use and the support we get when we have questions or problems ### 5 Cons or Disadvantages of ConnectWise PSA ##### 1. Learning Curve Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. [ See 24 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews) See Related User Reviews AT Alex T. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One MSP Management Suite That Streamlines Operations" What do you dislike about ConnectWise PSA? At times, performing certain tasks in Connectwise PSA can be quite specific and not very intuitive. ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ##### 2. Poor Customer Support Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. [ See 16 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) See Related User Reviews ![Joseph B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph B.") JB Joseph B. Mid-Market (51-1000 emp.) 5.0/5 "I really dont like the ticketing system" What do you dislike about ConnectWise PSA? Its broken and the support team has not been as friendly in the past. GH Gary H. Small-Business (50 or fewer emp.) 1.5/5 "ConnectWise PSA" What do you dislike about ConnectWise PSA? Support is terrible, slow and not very helpful. ##### 3. Complex Usability Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. [ See 15 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651918&qs=pros-and-cons#reviews) See Related User Reviews ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ![Daniel E. K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel E. K.") DK Daniel E. K. Mid-Market (51-1000 emp.) 3.5/5 "CW for MSP" What do you dislike about ConnectWise PSA? A bit clunky and not an easy interface; long loading times & features missing ##### 4. Missing Features Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. [ See 13 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652053&qs=pros-and-cons#reviews) See Related User Reviews ![Brian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian F.") BF Brian F. Small-Business (50 or fewer emp.) 5.0/5 "The Most Useful Time and Billing App for Effortless Tracking" What do you dislike about ConnectWise PSA? I don't like that they don't have a lite version for small organizations. ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. Small-Business (50 or fewer emp.) 4.5/5 "Nice ticketing system" What do you dislike about ConnectWise PSA? I would like more keyboard shortcuts for some of the more routine actions. It looks a little plain but aesthetics are really pointless if the program ##### 5. Performance Issues Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. [ See 10 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652144&qs=pros-and-cons#reviews) See Related User Reviews ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ![Harrison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harrison R.") HR Harrison R. Small-Business (50 or fewer emp.) 4.5/5 "ConnectWise PSA: A must have Project Ticketing Platform for your IT MSP" What do you dislike about ConnectWise PSA? Learning ConnectWise PSA has a steep learning curve and has a lot of features, which often drown individuals. It is also often laggy. AS Aaron S. Small-Business (50 or fewer emp.) 3/9/2023 "Good ticket and billing system" 4/5 What do you like best about ConnectWise PSA? It is good at being a ticket and billing system. It also keeps track of clients and contacts well. You can create ticket and project templates and sort tickets by different service boards. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? I feel the system could do a better job in a couple of areas like sales, finance, and documentation. There are basic sales and finance tools in the system, but they don't go too in depth. For real IT documentation you will need to use another system completely that syncs with Connectwise. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? This tool keeps track of all of our clients as well as their tickets, agreements, contacts, activities, etc. Without this system we would not be able to support our clients easily or efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Anjuman C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anjuman C.") AC Anjuman C. IT Technician Information Technology and Services Small-Business (50 or fewer emp.) 6/2/2023 "Great for documentation" 4.5/5 What do you like best about ConnectWise PSA? I really like how it is integrated with connectwise automate, it makes everything so much easier to find within just one search. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? I think it would be better if there was an option for mapped drives, for example if you could store the paths for a certain mapped drive. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Sometimes IT boost has errors which will not load anything, this causes a lot of downtime and since I work at an MSP it causes some problems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/8/2023 "Great solution for small to large MSPs" 5/5 What do you like best about ConnectWise PSA? Features for the price. You get a lot for what you pay for. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Steep learning curve with certain aspects. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Tracking client issues, ticketing portal for clients, and tracking time spent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kristen C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen C.") KC Kristen C. Account Manager Information Technology and Services Mid-Market (51-1000 emp.) 5/9/2023 "Best of the batch -- still a little rough around the edges sometimes" 3.5/5 What do you like best about ConnectWise PSA? I like that CW PSA is able to sync with and interface with many tools (Automate, SELL, Outlook, SmileBack, etc.). When things are working, it is fairly painless. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? CW PSA patches often break many of the items I use most. I wish there was more testing prior to these updates being pushed out. Also there are times when the software performs more slowly for me than other people. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Ticketing System was needed. PSA is fulfilling that need currently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JS Justin S. Mid-Market (51-1000 emp.) 7/18/2023 "We like the CW PSA!" 5/5 What do you like best about ConnectWise PSA? I offers all the needed tools for a growing MSP. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Too many clicks, but the platform seems to be built for much larger firms (ours has 55 users). Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? One single pane of glass for our team to manage tickets, billing, client info, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rajan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rajan K.") RK Rajan K. Mid-Market (51-1000 emp.) 5/23/2023 "Streamline your tickets,opportunities and contacts in a easy way - PSA will help" 4/5 What do you like best about ConnectWise PSA? Efficiency and Growth You can update mass contacts using the actions method. Marketing Groups can segment more contacts. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Now the support is very slow, earlier we should get a quicker response. Occasional performance issues, such as slow response times or system glitches. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Integration with various software, like CPQ, Sell, Quickbooks, marketing and lead generations tools(Mindmatrix, Binox) Review collected by and hosted on G2.com. Show More 6/6/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 8/18/2023 "It's all for us" 5/5 What do you like best about ConnectWise PSA? It's a very complete tool. From our tickets to billing, including procurement and stock management. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Sometimes it is very complex to understand and it Takes time to learn Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? I have the billing and procurement done in the same software that I send bills. Review collected by and hosted on G2.com. Show More 9/16/2023 Current UserValidated ReviewerSource: Organic ![Michael H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael H.") MH Michael H. President, Cofounder Small-Business (50 or fewer emp.) 3/6/2023 "For ConnectWise, promises are made to be broken" 0/5 What do you like best about ConnectWise PSA? ConnectWise is a mature product with a vast featureset. If there is something you want to do with it, you can probably do it. Maybe not efficiently, but you can do it. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? The company is horrible, in all ways. At no time did we feel satisfied with the support, performance, workflow, and feature set. When it came down to it, all commitements in every way were ignored. Pricing, support, and promised functionality. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? I wish ConnectWise helped us solve problems. While it provided some added automation functionality that we were in desperate need of, it added a level of necessary complexity and additional work that negated the value gained in the automation functionality. We moved away from ConnectWise after years of broken promises and an utter failure to actually provide support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Will R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Will R.") WR Will R. Program Manager Marketing and Advertising Mid-Market (51-1000 emp.) 2/2/2023 "It is the best option for ticket management that you will find in the market" 4.5/5 What do you like best about ConnectWise PSA? What we mainly like about the ConnectWise platform is that it has shown that it is constantly growing and growing through its updates; the venue has a support team that is dedicated daily to attending to every requirement of the audience, providing possible solutions as well as taking into account every observation to address and act on future updates, it has robust ticket management that allows us to maintain a better organization and on occasions that merit it to support our customers. One of the best things about the ConnectWise platform is its integration with the Outlook calendar. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Honestly, very few things since the ConnectWise platform met and even exceeded the expectations we had initially; however, it becomes pretty uncomfortable that the issue of billing can only be done on the first of each month; before this update, we were able to go through this billing process daily helping and providing excellent support in that way to the management of the department that is responsible for this task. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? A super considerable improvement in the ticket management of our organization; with the ConnectWise platform, we can easily classify, search and manage all customers and all tickets, as well as save time thanks to the easy automation of management that it provides in other departments of our organization. Without a doubt, this platform significantly increased our productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ST Serkan T. Small-Business (50 or fewer emp.) 6/21/2023 "Horriblewise. Stay away from them" 0/5 What do you like best about ConnectWise PSA? Nothing, glitchy modules, failing services. Rubbish! Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Zero support. They are causing more issues then fixing the problems Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? i dont know where to start, horrible support, arrogant technicians, you also need to fix the problem that they have created. Review collected by and hosted on G2.com. 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