--- title: ConnectWise PSA Reviews meta\_title: 'ConnectWise PSA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 583 reviews by the users' company size, role or industry to find out how ConnectWise PSA works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 583 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### ConnectWise PSA Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. [(36 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews) Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. [(21 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews) Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. [(16 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652271&qs=pros-and-cons#reviews) Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. [(15 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652263&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. [(13 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651680&qs=pros-and-cons#reviews) Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. [(24 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews) Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. [(16 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. [(15 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651918&qs=pros-and-cons#reviews) Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. [(13 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652053&qs=pros-and-cons#reviews) Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. [(10 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652144&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ConnectWise PSA ##### 1. Ease of Use Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. [ See 36 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Brian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian F.") BF Brian F. Small-Business (50 or fewer emp.) 5.0/5 "The Most Useful Time and Billing App for Effortless Tracking" What do you like about ConnectWise PSA? ConnectWise PSA is the most useful time and billing application. The ease of time tracking is amazing. ##### 2. Integration Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. [ See 21 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Small-Business (50 or fewer emp.) 5.0/5 "Super Easy Integration with Other Systems" What do you like about ConnectWise PSA? Super easy to integrate with other systems ##### 3. Integrations Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. [ See 16 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652271&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Small-Business (50 or fewer emp.) 5.0/5 "Super Easy Integration with Other Systems" What do you like about ConnectWise PSA? Super easy to integrate with other systems ##### 4. Feature Richness Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. [ See 15 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652263&qs=pros-and-cons#reviews) See Related User Reviews GH Gary H. Small-Business (50 or fewer emp.) 1.5/5 "ConnectWise PSA" What do you like about ConnectWise PSA? ConnectWise is loaded with many features. ![Rocco I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocco I.") RI Rocco I. Mid-Market (51-1000 emp.) 4.5/5 "connectwise psa - if you could only use one business app" What do you like about ConnectWise PSA? I really like how it can be an all in one app. CRM book keeping. ticketing sales. knowledgebase. It automated extremely well. it has api to integrate ##### 5. Customer Support Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. [ See 13 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651680&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i SB Shawn B. Small-Business (50 or fewer emp.) 5.0/5 "Couldnt be happier with our decision to move off of our old CRM to Connectwise." What do you like about ConnectWise PSA? The ease of use and the support we get when we have questions or problems ### 5 Cons or Disadvantages of ConnectWise PSA ##### 1. Learning Curve Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. [ See 24 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews) See Related User Reviews AT Alex T. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One MSP Management Suite That Streamlines Operations" What do you dislike about ConnectWise PSA? At times, performing certain tasks in Connectwise PSA can be quite specific and not very intuitive. ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ##### 2. Poor Customer Support Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. [ See 16 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) See Related User Reviews ![Joseph B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph B.") JB Joseph B. Mid-Market (51-1000 emp.) 5.0/5 "I really dont like the ticketing system" What do you dislike about ConnectWise PSA? Its broken and the support team has not been as friendly in the past. GH Gary H. Small-Business (50 or fewer emp.) 1.5/5 "ConnectWise PSA" What do you dislike about ConnectWise PSA? Support is terrible, slow and not very helpful. ##### 3. Complex Usability Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. [ See 15 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651918&qs=pros-and-cons#reviews) See Related User Reviews ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ![Daniel E. K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel E. K.") DK Daniel E. K. Mid-Market (51-1000 emp.) 3.5/5 "CW for MSP" What do you dislike about ConnectWise PSA? A bit clunky and not an easy interface; long loading times & features missing ##### 4. Missing Features Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. [ See 13 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652053&qs=pros-and-cons#reviews) See Related User Reviews ![Brian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian F.") BF Brian F. Small-Business (50 or fewer emp.) 5.0/5 "The Most Useful Time and Billing App for Effortless Tracking" What do you dislike about ConnectWise PSA? I don't like that they don't have a lite version for small organizations. ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. Small-Business (50 or fewer emp.) 4.5/5 "Nice ticketing system" What do you dislike about ConnectWise PSA? I would like more keyboard shortcuts for some of the more routine actions. It looks a little plain but aesthetics are really pointless if the program ##### 5. Performance Issues Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. [ See 10 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652144&qs=pros-and-cons#reviews) See Related User Reviews ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ![Harrison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harrison R.") HR Harrison R. Small-Business (50 or fewer emp.) 4.5/5 "ConnectWise PSA: A must have Project Ticketing Platform for your IT MSP" What do you dislike about ConnectWise PSA? Learning ConnectWise PSA has a steep learning curve and has a lot of features, which often drown individuals. It is also often laggy. TC Thalia C. Mid-Market (51-1000 emp.) 8/28/2023 "ConnectWise PSA Review" 4.5/5 What do you like best about ConnectWise PSA? I like that all the tabs are very close at hand and that everything regarding a client can be found in one location Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? The tool isn't very user friendly and can be overwhelming. Although its not hard, theres many steps just to get to one thing. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? We need a birth to grave location for our clients. This is a great way to see tickets, agreements, sales orders, opportunities, and everything in between for one client and it helps us also be able to communicate out to the client from within the tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JF James F. Small-Business (50 or fewer emp.) 1/9/2024 "Connectwise PSA review" 2.5/5 What do you like best about ConnectWise PSA? Visibility between our internal team for customer tickets Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It can be clunky and not very user friendly. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Ticketing, some documentation, collaboration and visbility within accounts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Matt R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt R.") MR Matt R. Managing Director Small-Business (50 or fewer emp.) 12/12/2023 "Incredible Powerful, Incredibly Tedious" 4.5/5 What do you like best about ConnectWise PSA? It really can become a hub for all your business information. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It's so click heavy, to complete tasks which should be really quick take many clicks/tabs, Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Managing tickets/contracts/renewals/billing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/7/2023 "Powerful Data Visualization" 5/5 What do you like best about ConnectWise PSA? It provides a user-friendly interface for creating and customizing visually appealing dashboards, allowing users to gain actionable insights from their data effortlessly. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It has limited support integration with many popular data sources and platforms. I would like to see expanded support for additional systems or more advanced data manipulation options. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? It enables us to track and measure performance against goals and benchmarks. This helps businesses identify areas of improvement, make data-driven decisions, and align their strategies with desired outcomes. BrightGauge's ability to streamline data management, provide actionable insights, and facilitate effective communication helps businesses improve their decision-making, efficiency, and overall performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Alex Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex Y.") AY Alex Y. Co-Founder & Chief Operating Officer Small-Business (50 or fewer emp.) 12/19/2023 "Not a fit for every company" 2/5 What do you like best about ConnectWise PSA? Very feature rich software that has everything an MSP would need for day-to-day management Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Terrible customer service. Billing department that argues more than it solves issues. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Connectwise helped us keep our customer data in a single location and allowed us to manage day to day operations easily Review collected by and hosted on G2.com. Show More 12/22/2023 Validated ReviewerIncentivizedSource: G2 invite JV Jon V. Small-Business (50 or fewer emp.) 8/15/2023 "ConnectWise PSA was mediocre at best" 2.5/5 What do you like best about ConnectWise PSA? ConnectWise PSA was the first ticketing system we elected to use when starting our MSP. We found the entry price point to be fair, but the overall feature set to be lacking. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It was lacking key integrations we wanted. The overall flow of using the ticketing system was lack luster and created workflow challenges for myself and the team. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? We found the ticketing system portion of ConnectWise PSA to be furstrating and lacking in features that would help with overall ease of use and day to day workflows. We've not used it for about 1.5-2 years now, so I cannot say what changes may have been made since then. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AS Amy S. Small-Business (50 or fewer emp.) 3/8/2023 "Complete tool for your manage IT needs" 5/5 What do you like best about ConnectWise PSA? The system has something for everyone. Meaning that each role within the company finds value within the system. All of our ticketing, VCIO management, billing, agreements, opportunities, etc. go through ConnectWise. It integrates with almost all of our tools stack that helps manage GP of agreements. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Support has been good and bad. When you have a support person on the phone and they can resolve your problem - you're golden. If they have to escalate, I don't feel like they try to get back to you. We schedule tickets with our customers and I would like to do the same with my vendor. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Instead of having everyone work in separate systems, we all work in one system and an opportunity won is converted, made into a project, and update the agreement. This is done by each person doing their job function and not having to reinput information from another source. It is all done within ConnectWise and can be traced backwards and forwards. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite RB Raj B. Small-Business (50 or fewer emp.) 6/2/2023 "Great tool for storing creds and KB articles details" 4.5/5 What do you like best about ConnectWise PSA? Ability to store all type of data related to the IT such as password, KB articles, etc. The navigation is also quite simple and overall the interface is pretty clean Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? We have been facing the issue of copying content from the IT Boost. It doesn't copy in one go. We have to click on multiple times to get the content reproduced. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? ConnectWise makes our lives easy, especially if we have data from multiple clients from the IT perspective. It is easy to navigate and access the stored data. Review collected by and hosted on G2.com. Show More 6/8/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Muskan V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muskan V.") MV Muskan V. HR Manager Mid-Market (51-1000 emp.) 8/4/2023 "BrightGauge is the best BI Tool" 5/5 What do you like best about ConnectWise PSA? BrightGuage's interface is user friendly, BrightGuage is best tool for businesses need and its very easy to use and also helps in problem solving. BrightGuage helps to fetch data from multipal source. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? This platform doesnt offers advanced analytics and reporting features but whereas, BrightGauge is an one of the best tool for businesses need to track manage KPIs and it is easy to set the Extensive integrations. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? BrightGuage helps to gain the enterprises visibilites, manage goals and generates reports. BrightGauge helps to provide intelligence business report & dashboards to built MSPs Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 8/25/2023 "Do not get into a contract with Connectwise" 0/5 What do you like best about ConnectWise PSA? It is hard to say anything good about CW due to how they have handled a contract with us. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Blatantly tried to squeexe more money out of us saying we signed a longer contract that we did. We signed a 2 year contract with them and they are trying to charge us for 5 more months. All they care about his money and not the customer. DO NOT DO BUSINESS WITH THEM. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? none Review collected by and hosted on G2.com. 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