--- title: ConnectWise PSA Reviews meta\_title: 'ConnectWise PSA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 583 reviews by the users' company size, role or industry to find out how ConnectWise PSA works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 583 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### ConnectWise PSA Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. [(36 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews) Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. [(21 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews) Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. [(16 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652271&qs=pros-and-cons#reviews) Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. [(15 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652263&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. [(13 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651680&qs=pros-and-cons#reviews) Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. [(24 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews) Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. [(16 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. [(15 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651918&qs=pros-and-cons#reviews) Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. [(13 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652053&qs=pros-and-cons#reviews) Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. [(10 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652144&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ConnectWise PSA ##### 1. Ease of Use Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. [ See 36 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Brian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian F.") BF Brian F. Small-Business (50 or fewer emp.) 5.0/5 "The Most Useful Time and Billing App for Effortless Tracking" What do you like about ConnectWise PSA? ConnectWise PSA is the most useful time and billing application. The ease of time tracking is amazing. ##### 2. Integration Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. [ See 21 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Small-Business (50 or fewer emp.) 5.0/5 "Super Easy Integration with Other Systems" What do you like about ConnectWise PSA? Super easy to integrate with other systems ##### 3. Integrations Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. [ See 16 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652271&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Small-Business (50 or fewer emp.) 5.0/5 "Super Easy Integration with Other Systems" What do you like about ConnectWise PSA? Super easy to integrate with other systems ##### 4. Feature Richness Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. [ See 15 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652263&qs=pros-and-cons#reviews) See Related User Reviews GH Gary H. Small-Business (50 or fewer emp.) 1.5/5 "ConnectWise PSA" What do you like about ConnectWise PSA? ConnectWise is loaded with many features. ![Rocco I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocco I.") RI Rocco I. Mid-Market (51-1000 emp.) 4.5/5 "connectwise psa - if you could only use one business app" What do you like about ConnectWise PSA? I really like how it can be an all in one app. CRM book keeping. ticketing sales. knowledgebase. It automated extremely well. it has api to integrate ##### 5. Customer Support Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. [ See 13 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651680&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i SB Shawn B. Small-Business (50 or fewer emp.) 5.0/5 "Couldnt be happier with our decision to move off of our old CRM to Connectwise." What do you like about ConnectWise PSA? The ease of use and the support we get when we have questions or problems ### 5 Cons or Disadvantages of ConnectWise PSA ##### 1. Learning Curve Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. [ See 24 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews) See Related User Reviews AT Alex T. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One MSP Management Suite That Streamlines Operations" What do you dislike about ConnectWise PSA? At times, performing certain tasks in Connectwise PSA can be quite specific and not very intuitive. ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ##### 2. Poor Customer Support Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. [ See 16 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) See Related User Reviews ![Joseph B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph B.") JB Joseph B. Mid-Market (51-1000 emp.) 5.0/5 "I really dont like the ticketing system" What do you dislike about ConnectWise PSA? Its broken and the support team has not been as friendly in the past. GH Gary H. Small-Business (50 or fewer emp.) 1.5/5 "ConnectWise PSA" What do you dislike about ConnectWise PSA? Support is terrible, slow and not very helpful. ##### 3. Complex Usability Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. [ See 15 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651918&qs=pros-and-cons#reviews) See Related User Reviews ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ![Daniel E. K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel E. K.") DK Daniel E. K. Mid-Market (51-1000 emp.) 3.5/5 "CW for MSP" What do you dislike about ConnectWise PSA? A bit clunky and not an easy interface; long loading times & features missing ##### 4. Missing Features Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. [ See 13 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652053&qs=pros-and-cons#reviews) See Related User Reviews ![Brian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian F.") BF Brian F. Small-Business (50 or fewer emp.) 5.0/5 "The Most Useful Time and Billing App for Effortless Tracking" What do you dislike about ConnectWise PSA? I don't like that they don't have a lite version for small organizations. ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. Small-Business (50 or fewer emp.) 4.5/5 "Nice ticketing system" What do you dislike about ConnectWise PSA? I would like more keyboard shortcuts for some of the more routine actions. It looks a little plain but aesthetics are really pointless if the program ##### 5. Performance Issues Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. [ See 10 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652144&qs=pros-and-cons#reviews) See Related User Reviews ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ![Harrison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harrison R.") HR Harrison R. Small-Business (50 or fewer emp.) 4.5/5 "ConnectWise PSA: A must have Project Ticketing Platform for your IT MSP" What do you dislike about ConnectWise PSA? Learning ConnectWise PSA has a steep learning curve and has a lot of features, which often drown individuals. It is also often laggy. MS Michael S. T1 Technician Information Technology and Services Mid-Market (51-1000 emp.) 4/19/2024 "Connectwise Review" 2.5/5 What do you like best about ConnectWise PSA? It has a very friendly and easy to use UI. I like that it has a web portal and downloadable application. I use it every day. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It seems it has limited intergration with certain systems. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? No problem solving, It is a great system to use to log and catagorise tickets as well as provide feedback to clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CL Charles L. Director of Sales Small-Business (50 or fewer emp.) 2/20/2024 "Powerful & Complete PSA" 4/5 What do you like best about ConnectWise PSA? Excellent agreement management features and strong integration capabilities with other MSP tools and accounting packages. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? CRM functionality leaves much to be desired. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Agreement management and billing, ticketing, expense management and cloud subscription billing. Review collected by and hosted on G2.com. Show More 2/27/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite HK Hemant K. Tech Lead Mid-Market (51-1000 emp.) 5/1/2024 "Overall, the experiences with PSA are generally positive" 5/5 What do you like best about ConnectWise PSA? Nice Ticketing Tool as compare to Autotask Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Nothing so far, I am using PSA form last 14 years Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? ConnectWise PSA (Professional Services Automation) Manage is a robust platform designed to streamline and automate various aspects of professional services businesses. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CR Caitlin R. Small-Business (50 or fewer emp.) 1/9/2024 "ConnectWise is crucial to our everyday business functions." 5/5 What do you like best about ConnectWise PSA? I like being able to access crucial customer information from anywhere with ConnnectWise PSA. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? I would like to be able to customize views a bit more. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? ConnectWise PSA is solving our need for organizing and automating and managing all tickets, projects, etc. It's benefiting me but keeping me organized and scheduled. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 3/29/2024 "Lots of customization and very good reporting." 4/5 What do you like best about ConnectWise PSA? I am able to track all of my time and colaborate with my team on projects. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? The GUI could be more user friendly, and the navigation could be more seemless. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? We are able to keep close eyes on our time budgets and keeping profits high. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite BK Benjamin K. Manager of Systems Engineering Small-Business (50 or fewer emp.) 7/27/2023 "True Client Response Reporting" 5/5 What do you like best about ConnectWise PSA? BrightGauge has allowed us to show true metrics within our website and to our team. They give you so many options for reporting that can be used for QBRs, anonomous feedback on your sites and its a powerful tool to help your team grow stronger. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Soemtimes the reports can be difficult to fine toon how you want them to be. You never know going into a QBR exactly what each client wants to see within Metrics, theres a bit of trial and error at times with it. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Providing a means for our clients to fill out a survey, give us feedback and allow us to repsond. Giving us advanced reporting, metrics and also a way to help the team with time management, metrics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Pankaj B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pankaj B.") PB Pankaj B. Lead Staff Engineer - IT (Product Manager) Enterprise (\> 1000 emp.) 1/6/2024 "Best alternative to SCCM, AZURE or AWS" 5/5 What do you like best about ConnectWise PSA? Connectwise PSA lets you automate BAU stuff that IT admin performs on a regular basis. Just like, patch management, asset monitoring, client management, compliance management etc. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It is not as big or well-known as it's competition but it offers nice pack of features. It will take time to establish it's market. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? It is a great deal for small organizations as it can automate regular activities, like, application packaging, patch management or compliance adherence etc. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Leslie Anne A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leslie Anne A.") LA Leslie Anne A. Operations/Sales/Media/Outreach and Communications Small-Business (50 or fewer emp.) 1/8/2024 "One of my favorites!" 5/5 What do you like best about ConnectWise PSA? ConnectWise PSA excels in automating routine tasks and managing workflows. This automation helps in improving efficiency and reducing manual workloads for teams. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? The cost of ConnectWise PSA, like many comprehensive PSA solutions, may be a concern for smaller businesses or those with budget constraints. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? ConnectWise PSA includes CRM features to manage client relationships, track communications, and opportunities. This helps the team nurture client relationships, improve communication, and drive business growth. Review collected by and hosted on G2.com. Show More 7/20/2024 Validated ReviewerIncentivizedSource: G2 invite ![Kiran L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiran L.") KL Kiran L. Mid-Market (51-1000 emp.) 3/15/2024 "Perfect Solution For IT" 4/5 What do you like best about ConnectWise PSA? They Have everything that we generally need to work in the IT Industry. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? They have some missing features in their basket Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? We have some issues with the IT Documentation in our organisation and they did very well. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Daniel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel L.") DL Daniel L. Technical Director Small-Business (50 or fewer emp.) 11/10/2023 "Great for large Companies" 3/5 What do you like best about ConnectWise PSA? Lots of features, good segrigation of user permissions. Powerful tool when you know your way around. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Complicated to use, not very user friendly. Sales process needs work. Project management is cumbersome Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Invoicing, Support desk management, project management, sales mangement. Being able to go from quoting to invoicing in one product helps us manage our customer expectations Review collected by and hosted on G2.com. 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