--- title: ConnectWise PSA Reviews meta\_title: 'ConnectWise PSA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 583 reviews by the users' company size, role or industry to find out how ConnectWise PSA works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 583 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### ConnectWise PSA Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. [(36 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews) Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. [(21 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews) Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. [(16 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652271&qs=pros-and-cons#reviews) Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. [(15 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652263&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. [(13 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651680&qs=pros-and-cons#reviews) Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. [(24 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews) Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. [(16 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. [(15 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651918&qs=pros-and-cons#reviews) Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. [(13 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652053&qs=pros-and-cons#reviews) Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. [(10 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652144&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ConnectWise PSA ##### 1. Ease of Use Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. [ See 36 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Brian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian F.") BF Brian F. Small-Business (50 or fewer emp.) 5.0/5 "The Most Useful Time and Billing App for Effortless Tracking" What do you like about ConnectWise PSA? ConnectWise PSA is the most useful time and billing application. The ease of time tracking is amazing. ##### 2. Integration Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. [ See 21 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Small-Business (50 or fewer emp.) 5.0/5 "Super Easy Integration with Other Systems" What do you like about ConnectWise PSA? Super easy to integrate with other systems ##### 3. Integrations Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. [ See 16 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652271&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Small-Business (50 or fewer emp.) 5.0/5 "Super Easy Integration with Other Systems" What do you like about ConnectWise PSA? Super easy to integrate with other systems ##### 4. Feature Richness Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. [ See 15 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652263&qs=pros-and-cons#reviews) See Related User Reviews GH Gary H. Small-Business (50 or fewer emp.) 1.5/5 "ConnectWise PSA" What do you like about ConnectWise PSA? ConnectWise is loaded with many features. ![Rocco I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocco I.") RI Rocco I. Mid-Market (51-1000 emp.) 4.5/5 "connectwise psa - if you could only use one business app" What do you like about ConnectWise PSA? I really like how it can be an all in one app. CRM book keeping. ticketing sales. knowledgebase. It automated extremely well. it has api to integrate ##### 5. Customer Support Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. [ See 13 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651680&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i SB Shawn B. Small-Business (50 or fewer emp.) 5.0/5 "Couldnt be happier with our decision to move off of our old CRM to Connectwise." What do you like about ConnectWise PSA? The ease of use and the support we get when we have questions or problems ### 5 Cons or Disadvantages of ConnectWise PSA ##### 1. Learning Curve Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. [ See 24 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews) See Related User Reviews AT Alex T. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One MSP Management Suite That Streamlines Operations" What do you dislike about ConnectWise PSA? At times, performing certain tasks in Connectwise PSA can be quite specific and not very intuitive. ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ##### 2. Poor Customer Support Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. [ See 16 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) See Related User Reviews ![Joseph B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph B.") JB Joseph B. Mid-Market (51-1000 emp.) 5.0/5 "I really dont like the ticketing system" What do you dislike about ConnectWise PSA? Its broken and the support team has not been as friendly in the past. GH Gary H. Small-Business (50 or fewer emp.) 1.5/5 "ConnectWise PSA" What do you dislike about ConnectWise PSA? Support is terrible, slow and not very helpful. ##### 3. Complex Usability Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. [ See 15 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651918&qs=pros-and-cons#reviews) See Related User Reviews ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ![Daniel E. K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel E. K.") DK Daniel E. K. Mid-Market (51-1000 emp.) 3.5/5 "CW for MSP" What do you dislike about ConnectWise PSA? A bit clunky and not an easy interface; long loading times & features missing ##### 4. Missing Features Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. [ See 13 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652053&qs=pros-and-cons#reviews) See Related User Reviews ![Brian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian F.") BF Brian F. Small-Business (50 or fewer emp.) 5.0/5 "The Most Useful Time and Billing App for Effortless Tracking" What do you dislike about ConnectWise PSA? I don't like that they don't have a lite version for small organizations. ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. Small-Business (50 or fewer emp.) 4.5/5 "Nice ticketing system" What do you dislike about ConnectWise PSA? I would like more keyboard shortcuts for some of the more routine actions. It looks a little plain but aesthetics are really pointless if the program ##### 5. Performance Issues Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. [ See 10 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652144&qs=pros-and-cons#reviews) See Related User Reviews ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ![Harrison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harrison R.") HR Harrison R. Small-Business (50 or fewer emp.) 4.5/5 "ConnectWise PSA: A must have Project Ticketing Platform for your IT MSP" What do you dislike about ConnectWise PSA? Learning ConnectWise PSA has a steep learning curve and has a lot of features, which often drown individuals. It is also often laggy. PM Presh M. Quality Assurance and Support Mid-Market (51-1000 emp.) 1/15/2024 "Bundled with several features and integrations to make life easy for support professionals" 4.5/5 What do you like best about ConnectWise PSA? - Enables seamless coordination between different departments as the necessary information for a particular order is visible to the different departments - Fast desktop application - Integrations with applications like Outlook, Zapier etc. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? -Delay or Slow processing of screens for desktop application observed if a high res image is added to the Notes section.Also, in my case ticket became inaccessible due to the same reason. - Dependant on external applications for searching a ticket using a keyword present in the Notes section. This leads to frustration during a performance audit where more than 100 tickets must be parsed and filtered using a particular keyword as the particular ticket number is not available. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Our organization is using ConnectWise to manage the customer data and actions performed for the different issues on the units shipped to them. The volume of tickets being created and stored are relatively large and we have not faced any struggles w.r.t to performance apart from rare glitches. However, the software has a bad UI experience and therefore, needs an overhaul. Also, AI is not incorporated to assist in strategic decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Kyle Henry L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kyle Henry L.") KL Kyle Henry L. Partner Care Manager Mid-Market (51-1000 emp.) 10/13/2024 "Complex yet very complete" 5/5 What do you like best about ConnectWise PSA? It has various ticketing functions that really boosts the IT productivity and communication within the company in terms of documentation and applying changes promptly and safe. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It can take some time to learn and get used to. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? It's getting generalize and turned into an easier access and useable interface. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Paul H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul H.") PH Paul H. Information Technology Specialist Small-Business (50 or fewer emp.) 2/10/2024 "ConnectWise helps me to organise and structure what I do" 4/5 What do you like best about ConnectWise PSA? I bought ConnectWise PSA so that I could better manage the invoicing of products such as Microsoft 365 and web hosting services that I provide to clients. Through their thorough onboarding service I have discovered many more features that help me organise my work and ensure that working time is recognised and charged for more accurately. Customer support is excellent. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? ConnectWise PSA does not integrate with my accounting system (Free Agent) or automated invoicing and payment. The latter is available in the USA but not in the UK. The system is expensive for a one-man business like mine. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? It helps me to keep track of customer requests and the time I spend on these. It also helps me to keep track of customers' systems and licences. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/7/2024 "Solid Platform but has some limitations" 4/5 What do you like best about ConnectWise PSA? Integration with our product stack is great Relatively easy to build out gauges, dashboards and reports Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Whilst its easy to use it does have some limitations Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Dashboarding & reporting for us is key to visualising our operational health Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SY Seth Y. Small-Business (50 or fewer emp.) 9/28/2023 "Our ConnectWise Experience" 0/5 What do you like best about ConnectWise PSA? - Ease of ability to create recurring service appointments Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? - Workflows run on a 10-minute timer rather than constantly. - Ticket templates can only be applied after creating tickets. - Opportunity templates don’t exist. - No way to standardize note creation that impact status and email CC. - No way to standardize time entry creation using templates that impact status and email CC. - Client’s e-mail address does not appear on opportunities. - No way to add in-line pictures to opportunities. Only downloadable attachments. - No way to add multiple resources to an opportunity’s activities. - No standard approval function for approve and post process. - No notify resource option for individual notes. - No way to edit schedule entry descriptions. - No way to add multiple tickets to a service call. - No way to bookmark or favorite a client. - No way to edit items added by exchange. - No way to view a 5-day work week on the calendar. - No way to add opportunity pods. - Ticket automation regarding changing boards doesn’t allow for simply changing boards and keeping other settings on the ticket, such as status and work type. - Services and products do not group under one invoice without creating an additional invoice. - To give a discount you must create a line item specifically for this. - Default billable rates changes when board changes. - Can’t add more teams to the Dispatch Calendar list. (known issue) - Agreements and time/tickets can’t be invoiced together. - No support for browser based predictive text. - Changes to items do not retroactively change contracts. - Pro-ration of contracts is flawed and labor intensive. - Dispatch Portal does not remember previously used sorting method. - Can’t use stopwatch without requiring a resource to be added or time entry to be prompted. - Can’t resize pods in opportunities. - Can’t transfer POs to Quickbooks. - Can't see the email the customer receives for ticket open/close. #01411633 - Searching for companies in the global search bar at the top of the page doesn't work. #01386759 ISSUE-418 - No single pane of glass to easily see other tech's tickets. - No single pane of glass to easily see other tech's hours. - No single pane of glass to easily see other tech's upcoming time off requests. - No single pane of glass to see tickets in the queues. - Team customization doesn't work in Calendar to add more than 5. - Signature doesn't show the pictures in the signature. #01401431 - Can't do invoice transfer to QB from the web app. - No good way to do time off requests or schedule adjustment requests. - No way to show on the calendar that a service call is complete without removing the resource from the ticket. - Exchange calendar sync doesn’t consistently work (known issue) #01374600 - It takes several days to get a license added for a new employee. - Can’t filter or sort opportunities by creator. - Can’t show ticket creator on e-mail notifications. - Can’t add secondary contacts to tickets. - Less granular integration with Quickbooks for income types. - Only two simultaneous sessions. - Contacts default to show active & inactive, can't change to just active. - Temporary contract discounts require manual changes upon date of change. - POs don’t note customers on ordered items. - Different areas can’t use the same variable for views (ie, ticket owner, territory). - Unique pop-up message clients on company page or a ticket aren’t easily added. - Can't customize which fields are required at ticket creation based on board. - You can’t add config items during ticket creation, you must save first. - Can't tell which contact created an email or Client Portal ticket. - Automate endpoints can’t be mapped to different additions on an agreement. - Have to enter each ticket during approve and post to see relevant information. - Brightguage doesn’t sync immediately - Can’t quickly and easily see who created an opportunity - Approve and post method messes up the resolved SLA - Can’t directly view PDFs on opportunities without downloading first - Can’t assign more than one person to an activity on an Opportunity Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? We are attempting to use ConnectWise PSA as a single pane of glass for service delivery. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LR Linda R. System Administrator Small-Business (50 or fewer emp.) 5/27/2024 "Efficient, Robust CRM" 4/5 What do you like best about ConnectWise PSA? Great ticket management system, as we need multiple boads, status and automated work flows. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Price is high as well as ocasional delays in support response Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? CW allows for our clients and resources to quickly engange and ineract with each other to provide support-resolution. Automated workflows and systems intergrations are very helpful and powerful. The tool also allows fro great organization and sync to our other platfoms Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Malith W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Malith W.") MW Malith W. Infrastructure Management Engineer Small-Business (50 or fewer emp.) 8/25/2023 "Reasons why we use ConnectWise PSA over AutoTask" 4/5 What do you like best about ConnectWise PSA? I like their ConnectWise Manage client software over using the web version of it. Imagine you are trying a well-detailed note, accidentally hitting the refresh button, and everything you have been typing is gone in a flash. But with the CWM client, whatever you are typing will remain unharmed even if you refresh. The interface might not look colorful to you, but it gets the job done very well. That's all that matters to me. I have used AutoTask, and I know the pain when this happens. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? ConnectWise PSA might not be fully compatible with all of their platforms for someone heavily dependent on Kaseya-owned platforms. They have API integration through. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Our engineers love moving between the tabs to access specific details with the CW PSA desktop client version. For example, while working on a ticket, They can check configuration items, contacts, templates, etc.. If you don't use a service like ITGlue, you can still use CW PSA to record information about client assets and other information. If you use ITGlue, you can easily integrate CW with IT Glue and reach new levels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 6/9/2024 "Solid but showing age" 3.5/5 What do you like best about ConnectWise PSA? It does everything. It is the Industry standard. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It has too many known issues and bugs Support isn't great Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Invoicing clients Time tracking Ticketing It gives us a central place to manage all areas of our value stream Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/22/2024 "Powerful PSA Software That Can Be Unwieldy At Times" 4/5 What do you like best about ConnectWise PSA? ConnectWise PSA helps us efficently repond to and keep records of customer troubleshooting. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Some options can be complicated to configure, but this is a by-product of the software being so highly configurable. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? ConnectWise helps us respond to and record customer issues. This helps our technicans be as efficient as possible when reviewing past issues and troubleshooting current ones. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite CW Corey W. Small-Business (50 or fewer emp.) 7/31/2023 "Solid service, many features, not the greatest UI" 4/5 What do you like best about ConnectWise PSA? What I like best is that its pretty reliable in terms of uptime, at least for cloud hosted. I do like that there is some configuration settings to help you fine tune to your needs, but I do wish it had more configuration options. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Reports, this is probably the worst part. The stock reports are very limited on data points that you can filter and fine tune. I often have to run 2-3 reports in a category I'm interested in, then export to excel to sort and view the data the way I need. They do have report writer, but its meant for someone with a developer skill set, not a low code option. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? We are an MSP and needed a solution for managing customers, agreements, support tickets, hardware, invoicing. It has made us more productive by being able to manage the previously mentioned tasks in a more streamlined manner. Review collected by and hosted on G2.com. 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