--- title: ConnectWise PSA Reviews meta\_title: 'ConnectWise PSA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 583 reviews by the users' company size, role or industry to find out how ConnectWise PSA works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 583 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### ConnectWise PSA Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. [(36 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews) Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. [(21 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews) Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. [(16 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652271&qs=pros-and-cons#reviews) Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. [(15 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652263&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. [(13 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651680&qs=pros-and-cons#reviews) Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. [(24 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews) Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. [(16 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. [(15 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651918&qs=pros-and-cons#reviews) Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. [(13 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652053&qs=pros-and-cons#reviews) Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. [(10 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652144&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ConnectWise PSA ##### 1. Ease of Use Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. [ See 36 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Brian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian F.") BF Brian F. Small-Business (50 or fewer emp.) 5.0/5 "The Most Useful Time and Billing App for Effortless Tracking" What do you like about ConnectWise PSA? ConnectWise PSA is the most useful time and billing application. The ease of time tracking is amazing. ##### 2. Integration Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. [ See 21 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Small-Business (50 or fewer emp.) 5.0/5 "Super Easy Integration with Other Systems" What do you like about ConnectWise PSA? Super easy to integrate with other systems ##### 3. Integrations Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. [ See 16 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652271&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Small-Business (50 or fewer emp.) 5.0/5 "Super Easy Integration with Other Systems" What do you like about ConnectWise PSA? Super easy to integrate with other systems ##### 4. Feature Richness Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. [ See 15 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652263&qs=pros-and-cons#reviews) See Related User Reviews GH Gary H. Small-Business (50 or fewer emp.) 1.5/5 "ConnectWise PSA" What do you like about ConnectWise PSA? ConnectWise is loaded with many features. ![Rocco I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocco I.") RI Rocco I. Mid-Market (51-1000 emp.) 4.5/5 "connectwise psa - if you could only use one business app" What do you like about ConnectWise PSA? I really like how it can be an all in one app. CRM book keeping. ticketing sales. knowledgebase. It automated extremely well. it has api to integrate ##### 5. Customer Support Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. [ See 13 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651680&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i SB Shawn B. Small-Business (50 or fewer emp.) 5.0/5 "Couldnt be happier with our decision to move off of our old CRM to Connectwise." What do you like about ConnectWise PSA? The ease of use and the support we get when we have questions or problems ### 5 Cons or Disadvantages of ConnectWise PSA ##### 1. Learning Curve Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. [ See 24 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews) See Related User Reviews AT Alex T. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One MSP Management Suite That Streamlines Operations" What do you dislike about ConnectWise PSA? At times, performing certain tasks in Connectwise PSA can be quite specific and not very intuitive. ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ##### 2. Poor Customer Support Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. [ See 16 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) See Related User Reviews ![Joseph B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph B.") JB Joseph B. Mid-Market (51-1000 emp.) 5.0/5 "I really dont like the ticketing system" What do you dislike about ConnectWise PSA? Its broken and the support team has not been as friendly in the past. GH Gary H. Small-Business (50 or fewer emp.) 1.5/5 "ConnectWise PSA" What do you dislike about ConnectWise PSA? Support is terrible, slow and not very helpful. ##### 3. Complex Usability Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. [ See 15 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651918&qs=pros-and-cons#reviews) See Related User Reviews ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ![Daniel E. K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel E. K.") DK Daniel E. K. Mid-Market (51-1000 emp.) 3.5/5 "CW for MSP" What do you dislike about ConnectWise PSA? A bit clunky and not an easy interface; long loading times & features missing ##### 4. Missing Features Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. [ See 13 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652053&qs=pros-and-cons#reviews) See Related User Reviews ![Brian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian F.") BF Brian F. Small-Business (50 or fewer emp.) 5.0/5 "The Most Useful Time and Billing App for Effortless Tracking" What do you dislike about ConnectWise PSA? I don't like that they don't have a lite version for small organizations. ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. Small-Business (50 or fewer emp.) 4.5/5 "Nice ticketing system" What do you dislike about ConnectWise PSA? I would like more keyboard shortcuts for some of the more routine actions. It looks a little plain but aesthetics are really pointless if the program ##### 5. Performance Issues Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. [ See 10 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652144&qs=pros-and-cons#reviews) See Related User Reviews ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ![Harrison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harrison R.") HR Harrison R. Small-Business (50 or fewer emp.) 4.5/5 "ConnectWise PSA: A must have Project Ticketing Platform for your IT MSP" What do you dislike about ConnectWise PSA? Learning ConnectWise PSA has a steep learning curve and has a lot of features, which often drown individuals. It is also often laggy. ![Emily K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily K.") EK Emily K. Executive Assistant Venture Capital & Private Equity Mid-Market (51-1000 emp.) 1/19/2023 "ConnectWise PSA dispatch platform, seamless and easy to use" 5/5 What do you like best about ConnectWise PSA? ConnectWise PSA is a platform with excellent service, starting with the simplicity of its interface. It makes it an easy-to-use platform with very good results, and it has support that is always attentive to resolve the needs or concerns that any user may have at the time. It provides project distribution tools that undoubtedly accelerated the growth and management in my organization since this platform can be used in different ways, adapting it to the required objectives of any company or business, no matter how big the organization may be. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? The process of adaptation in terms of the platform's functionality becomes a bit tedious because you have to configure the tools to 100 percent based on the requirements of each person to take advantage and have an excellent management of the objectives you want to reach. That configuration process is a bit complicated if you use the ConnectWise PSA platform for the first time. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? A noticeable improvement in the issue of ticketing is that through ConnectWise PSA, we can manage, search and classify all tickets and customers, then capture in an orderly and straightforward way the demands of users. Being able to generate ticket reports has been a great help because, through it, we could have a quick and effective order with little effort compared to the work time we had to invest in before having a platform like ConnectWise PSA. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Damien H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Damien H.") DH Damien H. Service Desk Engineer Information Technology and Services Small-Business (50 or fewer emp.) 11/23/2022 "BrightGuage is an awesome tool for tracking stats" 4.5/5 What do you like best about ConnectWise PSA? The best thing about BrightGuage is that I can track my monthly statistics and view my statistics against colleagues in the same company in the same department Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? In my time of using BrightGuage i have not yet found any issues with the platform Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? BrightGuage is solving the issue of having to calculate employee tickets, resolution time, and survey statistics automatically, not having the trouble of calculating everything manually. Review collected by and hosted on G2.com. Show More 4/12/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite JP Jay P. System Administrator Small-Business (50 or fewer emp.) 3/22/2023 "Outstanding Solution" 5/5 What do you like best about ConnectWise PSA? The best features of ConnectWise are the structure of features, design and integrations with our other tools. Further, the user rights are fully customizable so that certain teams/people can use only the areas they need access to. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? The pricing seems to be on the higher side, but you do get what you pay for. It's comparable to a few solutions already out there, so if you go with this, make sure that you use CW to its full potential. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Ease of managing client relations, document management, and configuration management. Its ticketing system, along side TimeZest, is a key component to our solution. Workflows by design help us get the appropriate communication sent and tech assigned. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Oriola A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oriola A.") OA Oriola A. Software Developer Computer Software Mid-Market (51-1000 emp.) 1/5/2023 "A helpful resource for managing our business wisely" 4.5/5 What do you like best about ConnectWise PSA? From the beginning, ConnectWise PSA has been used to track our customer information in a detailed manner from various sources and formats; the way this software covers it is simply amazing. We have also started to take advantage of it for assigning daily tickets because its configuration is simple, and it is perfect to know the work that is needed in them; on the other hand, the position with timesheets is comfortable because it is pretty simple to manage them at the time of completing them, as well as at the time of approving them. I must say that it is great to have such a robust tool; it integrates many features that we can use in the same environment, and, being an online tool, it does not matter if we are in our office because we can access it from anywhere with internet access. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It is not easy to configure, and its dashboard lacks customization options. This is the only not-so-positive thing I have found. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? ConnectWise PSA is perfect for support and sales work because of its ease and high effectiveness when managing tickets and working with timesheets. The system is very comfortable, and its clean user interface makes it easy to adapt to the software and allows us to work more efficiently. It has a variety of automation that help us save time and energy while providing an improved service and increasing our productivity. It is a product that I am happy with in my organization and would recommend. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shagun S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shagun S.") SS Shagun S. System Engineer Enterprise (\> 1000 emp.) 8/21/2023 "Making documents are easier" 4/5 What do you like best about ConnectWise PSA? Centralized documentation and the templates Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Nothing right now I just started using few days back. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Creation of documents with customized templates Review collected by and hosted on G2.com. Show More 6/20/2024 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/14/2023 "Dated UI and Poor Support" 1/5 What do you like best about ConnectWise PSA? Tracks time, kind of, not much else. Trys to be a Swiss Army Knife but fails at each component. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? This software is dated and reports are difficult to create. Add-ons are an additional cost. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Creating and tracking support tickets Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DD Dewald d. Priority Support Engineer Mid-Market (51-1000 emp.) 10/18/2022 "There is no better for accurate performance dashboards!" 5/5 What do you like best about ConnectWise PSA? The accuracy on brightgauge has no competition. Compared to Connectwise, it wins hands down! It has multiple reports to show where your team excells with regards to performance. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? One of the only downsides of Brightgauge is that the sync to update your teams stats does take a little time to refresh. The initial setup is a bit tedious but if you have a good understanding of the system, it works flawlessly. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? It shows the direct performance of your team and how they utilize their time and resources when it comes to being effective with time management. It helps to show where your team can improve themselves. Review collected by and hosted on G2.com. Show More 11/24/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Swapnil J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Swapnil J.") SJ Swapnil J. Talent Acquisition Specialist Information Technology and Services Mid-Market (51-1000 emp.) 11/6/2022 "Simply the best ticket manager I have ever used" 5/5 What do you like best about ConnectWise PSA? I like that it is a constantly evolving tool, meaning it is continually improving. It has valuable CRM and ticket management capabilities that help us work in a more organized way and support our customers when the need arises; it makes working with customer service less of a nightmare. The product works well, so far, we have had no problems, and the Outlook calendar integration is perfect. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Depending on the user's needs, there is some learning curve, and the support needs to be improved. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? It is a great ticketing system with sales qualities and integrations; it helps us address customer needs efficiently around the clock. The great thing is that the program itself is constantly improving and has good integration capabilities with third-party tools. The only thing that leaves a little to be desired is its support service; sometimes, it can be not so good. It is a tool that I would dare to recommend; it is flexible and integrates many features to manage tickets efficiently, provide proper customer support, and more. And it even works well with CRM. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![William P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William P.") WP William P. Cloud Project Manager Computer & Network Security Small-Business (50 or fewer emp.) 11/23/2022 "Connectwise is the industry leader for many reasons, an absolute behemoth for MSPs" 4.5/5 What do you like best about ConnectWise PSA? Connectwise is like a second language to MSP professionals who have been in the business as long as I have. We rely on it, dwell within it, and live or die by its abilities. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Connectwise is slow to change, but also sometimes slips in changes in updates that seemingly no one asked for. Overall, users adapt, but the cosmetic changes can be jarring. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Connectwise is the central hub for tickets as a baseline, but it can do much more. We mainly use it to search, sort, and manage every customers and every ticket. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sachin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sachin C.") SC Sachin C. Senior Solutions Architect Mid-Market (51-1000 emp.) 6/6/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "very useful tool" 5/5 What do you like best about ConnectWise PSA? realtime dashbaord and kpis are also at one place and flexbility to connect multiple systems Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? I dont think anything, but can have more systems added like service now etc Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? client reporting at one place Review collected by and hosted on G2.com. 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