--- title: ConnectWise PSA Reviews meta\_title: 'ConnectWise PSA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 583 reviews by the users' company size, role or industry to find out how ConnectWise PSA works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 583 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### ConnectWise PSA Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. [(36 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews) Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. [(21 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews) Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. [(16 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652271&qs=pros-and-cons#reviews) Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. [(15 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652263&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. [(13 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651680&qs=pros-and-cons#reviews) Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. [(24 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews) Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. [(16 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. [(15 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651918&qs=pros-and-cons#reviews) Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. [(13 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652053&qs=pros-and-cons#reviews) Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. [(10 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652144&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ConnectWise PSA ##### 1. Ease of Use Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. [ See 36 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Brian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian F.") BF Brian F. Small-Business (50 or fewer emp.) 5.0/5 "The Most Useful Time and Billing App for Effortless Tracking" What do you like about ConnectWise PSA? ConnectWise PSA is the most useful time and billing application. The ease of time tracking is amazing. ##### 2. Integration Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. [ See 21 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Small-Business (50 or fewer emp.) 5.0/5 "Super Easy Integration with Other Systems" What do you like about ConnectWise PSA? Super easy to integrate with other systems ##### 3. Integrations Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. [ See 16 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652271&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Small-Business (50 or fewer emp.) 5.0/5 "Super Easy Integration with Other Systems" What do you like about ConnectWise PSA? Super easy to integrate with other systems ##### 4. Feature Richness Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. [ See 15 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652263&qs=pros-and-cons#reviews) See Related User Reviews GH Gary H. Small-Business (50 or fewer emp.) 1.5/5 "ConnectWise PSA" What do you like about ConnectWise PSA? ConnectWise is loaded with many features. ![Rocco I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocco I.") RI Rocco I. Mid-Market (51-1000 emp.) 4.5/5 "connectwise psa - if you could only use one business app" What do you like about ConnectWise PSA? I really like how it can be an all in one app. CRM book keeping. ticketing sales. knowledgebase. It automated extremely well. it has api to integrate ##### 5. Customer Support Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. [ See 13 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651680&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i SB Shawn B. Small-Business (50 or fewer emp.) 5.0/5 "Couldnt be happier with our decision to move off of our old CRM to Connectwise." What do you like about ConnectWise PSA? The ease of use and the support we get when we have questions or problems ### 5 Cons or Disadvantages of ConnectWise PSA ##### 1. Learning Curve Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. [ See 24 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews) See Related User Reviews AT Alex T. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One MSP Management Suite That Streamlines Operations" What do you dislike about ConnectWise PSA? At times, performing certain tasks in Connectwise PSA can be quite specific and not very intuitive. ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ##### 2. Poor Customer Support Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. [ See 16 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) See Related User Reviews ![Joseph B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph B.") JB Joseph B. Mid-Market (51-1000 emp.) 5.0/5 "I really dont like the ticketing system" What do you dislike about ConnectWise PSA? Its broken and the support team has not been as friendly in the past. GH Gary H. Small-Business (50 or fewer emp.) 1.5/5 "ConnectWise PSA" What do you dislike about ConnectWise PSA? Support is terrible, slow and not very helpful. ##### 3. Complex Usability Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. [ See 15 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651918&qs=pros-and-cons#reviews) See Related User Reviews ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ![Daniel E. K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel E. K.") DK Daniel E. K. Mid-Market (51-1000 emp.) 3.5/5 "CW for MSP" What do you dislike about ConnectWise PSA? A bit clunky and not an easy interface; long loading times & features missing ##### 4. Missing Features Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. [ See 13 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652053&qs=pros-and-cons#reviews) See Related User Reviews ![Brian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian F.") BF Brian F. Small-Business (50 or fewer emp.) 5.0/5 "The Most Useful Time and Billing App for Effortless Tracking" What do you dislike about ConnectWise PSA? I don't like that they don't have a lite version for small organizations. ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. Small-Business (50 or fewer emp.) 4.5/5 "Nice ticketing system" What do you dislike about ConnectWise PSA? I would like more keyboard shortcuts for some of the more routine actions. It looks a little plain but aesthetics are really pointless if the program ##### 5. Performance Issues Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. [ See 10 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652144&qs=pros-and-cons#reviews) See Related User Reviews ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ![Harrison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harrison R.") HR Harrison R. Small-Business (50 or fewer emp.) 4.5/5 "ConnectWise PSA: A must have Project Ticketing Platform for your IT MSP" What do you dislike about ConnectWise PSA? Learning ConnectWise PSA has a steep learning curve and has a lot of features, which often drown individuals. It is also often laggy. ![Alejandro H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alejandro H.") AH Alejandro H. Technical Support Engineer / System Engineer II Small-Business (50 or fewer emp.) 9/5/2024 "Most powerful, customizable and integrable PSA Ticket Management solution you could find." 5/5 What do you like best about ConnectWise PSA? Sure it does not looks like a windows app, even looks like an older app, also kind of intimidating at first but beleave me this is the best you can find, is powerul, if you think you need something, beleave me it have it. Can be integrated with all other platforms I've seen. Allow to be customized so everything. once you start usingit and take the rithm you will find it easy to use, but take a little time to get confortable for anyone. And you will depend from this ask you need to use it for everything every day. Since the email asking for support, provide the support and billing it, a flowing workflow. As to the implementation takes the sme as any ther PSA system not so difficult. Get this and thanks us later. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? A little steep learning curve. intiidating, lookslike an old app, maybe needs a refresh user interface. its not made for resolutions on 1366x768 so need medium to big Displays, and for better use dual displays but that's no con but a pro tip. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? No ticket falls between the cracks because there are no cracks. Once a support request gets a ticket number, you can follow it to the end of the earth. You can see how much time each person puts into each ticket and supervise by setting SLAs, so a supervisor can see if a ticket is exceeding the SLA time. They can see if it was completed or why it is not completed. They can visualize and follow everything. Review collected by and hosted on G2.com. Show More 10/18/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 12/15/2018 "Great too but sometimes difficult to navigate" 4/5 What do you like best about ConnectWise PSA? The all encompassing ability to work on every aspect of a ticket, from contact to configuration Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Sometimes it's difficult to locate the area that you need to get to Review collected by and hosted on G2.com. Recommendations to others considering ConnectWise PSA: ConnectWise is a great product. There's a pretty steep learning curve, but worth the effort. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Ticket tracking, client management, complete configuration access Review collected by and hosted on G2.com. Show More 7/3/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Eileen W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eileen W.") EW Eileen W. Partner Small-Business (50 or fewer emp.) 8/7/2025 "Great for Documentation" 4.5/5 What do you like best about ConnectWise PSA? It's great for documentation and assets etc... sometimes within PSA it's hard to find Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? The UI can be a little clunky but overall it works great Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Customer documentation Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Tharwat A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tharwat A.") TA Tharwat A. IT Asset Manager Information Technology and Services Mid-Market (51-1000 emp.) 5/26/2025 "Improve business operations with industry-leading software and services tailored to MSPs" 5/5 What do you like best about ConnectWise PSA? comprehensive features, ease of use, and strong integration capabilities Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? complex interface, steep learning curve, and outdated architecture Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? increased efficiency, improved communication, and better client experiences. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Remark B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Remark B.") RB Remark B. Team Lead Small-Business (50 or fewer emp.) 7/16/2025 "Its easy to use and has user friendly interface" 4/5 What do you like best about ConnectWise PSA? its really easy to navigate and even new users can adapt really quickly Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Lets say the design make it more simple. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Inaccurate Time Tracking & Missed Revenue Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite TM Terry M. Customer Success Specialist Small-Business (50 or fewer emp.) 3/5/2025 "I use this daily" 4.5/5 What do you like best about ConnectWise PSA? Helps keep up with customers from a service point of view. I might be more favorable if I were the administrator, but I can only do what is already set up. It is likely as capable as I could expect. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Interface shows a little age and lack of flexibility. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Tracks work time per customer well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/31/2025 "This is our online weekly timesheet that is used to document our weekly hours." 4/5 What do you like best about ConnectWise PSA? We like that it is a web based easy to use system. This calculates our team's time in an easy and accurate program. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? This program is user friendly and easy to navigate within the program. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Keeping track of our weekly timesheets. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 1/29/2025 "The product does what it needs to do and integrates somewhat with some software." 3.5/5 What do you like best about ConnectWise PSA? Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that allows us to customize it to our liking. Once the SOP's are created we find it easy to use. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? The implementation process was difficult. Customer support really needs to be looked at and revamped as it usually is a painful process when we have to use them. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Helping us keep information and invoicing all in one solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/9/2025 "Clunky" 4/5 What do you like best about ConnectWise PSA? Very detailed, does work well once set up properly Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Interface is something out of the end of the Win95 era and a bit clunky. Lacks some integration integration features Overall is good but vs what pricing is out there unless the savings is huge I would opt for another platform if a larger business Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Automate was the most helpful feature although again a bit lacking but did work well once configured correctly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/1/2025 "Great Ticketing System" 5/5 What do you like best about ConnectWise PSA? White Labeling Channel Manager Ease of Use Integrations Product Training Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Complexity of setup Really need a dedicated resource to manage/maintain Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Standardizing operations around customer ticket submissions allows our team to operate at higher efficiency, larger scale, and onboard new employees without relying as much on tribal knowledge. Review collected by and hosted on G2.com. 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