--- title: ConnectWise PSA Reviews meta\_title: 'ConnectWise PSA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 583 reviews by the users' company size, role or industry to find out how ConnectWise PSA works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 583 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### ConnectWise PSA Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. [(36 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews) Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. [(21 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews) Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. [(16 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652271&qs=pros-and-cons#reviews) Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. [(15 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652263&qs=pros-and-cons#reviews) Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. [(13 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651680&qs=pros-and-cons#reviews) Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. [(24 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews) Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. [(16 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. [(15 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651918&qs=pros-and-cons#reviews) Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. [(13 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652053&qs=pros-and-cons#reviews) Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. [(10 mentions)](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652144&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of ConnectWise PSA ##### 1. Ease of Use Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. [ See 36 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652702&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Brian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian F.") BF Brian F. Small-Business (50 or fewer emp.) 5.0/5 "The Most Useful Time and Billing App for Effortless Tracking" What do you like about ConnectWise PSA? ConnectWise PSA is the most useful time and billing application. The ease of time tracking is amazing. ##### 2. Integration Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. [ See 21 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651784&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Small-Business (50 or fewer emp.) 5.0/5 "Super Easy Integration with Other Systems" What do you like about ConnectWise PSA? Super easy to integrate with other systems ##### 3. Integrations Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. [ See 16 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652271&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Small-Business (50 or fewer emp.) 5.0/5 "Super Easy Integration with Other Systems" What do you like about ConnectWise PSA? Super easy to integrate with other systems ##### 4. Feature Richness Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. [ See 15 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652263&qs=pros-and-cons#reviews) See Related User Reviews GH Gary H. Small-Business (50 or fewer emp.) 1.5/5 "ConnectWise PSA" What do you like about ConnectWise PSA? ConnectWise is loaded with many features. ![Rocco I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocco I.") RI Rocco I. Mid-Market (51-1000 emp.) 4.5/5 "connectwise psa - if you could only use one business app" What do you like about ConnectWise PSA? I really like how it can be an all in one app. CRM book keeping. ticketing sales. knowledgebase. It automated extremely well. it has api to integrate ##### 5. Customer Support Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. [ See 13 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651680&qs=pros-and-cons#reviews) See Related User Reviews ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Small-Business (50 or fewer emp.) 5.0/5 "Very good" What do you like about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as i SB Shawn B. Small-Business (50 or fewer emp.) 5.0/5 "Couldnt be happier with our decision to move off of our old CRM to Connectwise." What do you like about ConnectWise PSA? The ease of use and the support we get when we have questions or problems ### 5 Cons or Disadvantages of ConnectWise PSA ##### 1. Learning Curve Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. [ See 24 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651723&qs=pros-and-cons#reviews) See Related User Reviews AT Alex T. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One MSP Management Suite That Streamlines Operations" What do you dislike about ConnectWise PSA? At times, performing certain tasks in Connectwise PSA can be quite specific and not very intuitive. ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ##### 2. Poor Customer Support Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. [ See 16 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651928&qs=pros-and-cons#reviews) See Related User Reviews ![Joseph B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph B.") JB Joseph B. Mid-Market (51-1000 emp.) 5.0/5 "I really dont like the ticketing system" What do you dislike about ConnectWise PSA? Its broken and the support team has not been as friendly in the past. GH Gary H. Small-Business (50 or fewer emp.) 1.5/5 "ConnectWise PSA" What do you dislike about ConnectWise PSA? Support is terrible, slow and not very helpful. ##### 3. Complex Usability Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. [ See 15 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1651918&qs=pros-and-cons#reviews) See Related User Reviews ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ![Daniel E. K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel E. K.") DK Daniel E. K. Mid-Market (51-1000 emp.) 3.5/5 "CW for MSP" What do you dislike about ConnectWise PSA? A bit clunky and not an easy interface; long loading times & features missing ##### 4. Missing Features Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. [ See 13 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652053&qs=pros-and-cons#reviews) See Related User Reviews ![Brian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian F.") BF Brian F. Small-Business (50 or fewer emp.) 5.0/5 "The Most Useful Time and Billing App for Effortless Tracking" What do you dislike about ConnectWise PSA? I don't like that they don't have a lite version for small organizations. ![James B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James B.") JB James B. Small-Business (50 or fewer emp.) 4.5/5 "Nice ticketing system" What do you dislike about ConnectWise PSA? I would like more keyboard shortcuts for some of the more routine actions. It looks a little plain but aesthetics are really pointless if the program ##### 5. Performance Issues Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. [ See 10 mentions ](https://www.g2.com/products/connectwise-psa/reviews?filters%5Bsentiment_snippet%5D=1652144&qs=pros-and-cons#reviews) See Related User Reviews ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Tool That Simplifies Daily Tasks" What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a ![Harrison R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harrison R.") HR Harrison R. Small-Business (50 or fewer emp.) 4.5/5 "ConnectWise PSA: A must have Project Ticketing Platform for your IT MSP" What do you dislike about ConnectWise PSA? Learning ConnectWise PSA has a steep learning curve and has a lot of features, which often drown individuals. It is also often laggy. AT Alex T. Helpdesk Team Leader Small-Business (50 or fewer emp.) 12/17/2025 "All-in-One MSP Management Suite That Streamlines Operations" 4.5/5 What do you like best about ConnectWise PSA? We are able to manage every part of our MSP using just one integrated suite. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? At times, performing certain tasks in Connectwise PSA can be quite specific and not very intuitive. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? This platform serves as a comprehensive solution for ticketing, purchasing, and quotations, making it convenient to manage all these needs in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Daniel E. K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel E. K.") DK Daniel E. K. Member Mid-Market (51-1000 emp.) 10/1/2025 "CW for MSP" 3.5/5 What do you like best about ConnectWise PSA? Its an industry standard tool for MSPs; familiarity & similar needs across the platform Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? A bit clunky and not an easy interface; long loading times & features missing Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Incident Management - tickets & time tracking Integration with asset management & quoting tool CRM - client company & contact information Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Lance L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lance L.") LL Lance L. Service coordinator Small-Business (50 or fewer emp.) 1/23/2026 "Super Easy Integration with Other Systems" 5/5 What do you like best about ConnectWise PSA? Super easy to integrate with other systems Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Not much its a great product hard to to dislike much Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? All in one ticketing Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Joseph B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph B.") JB Joseph B. Information Technology Business Consultant Mid-Market (51-1000 emp.) 9/16/2025 "I really dont like the ticketing system" 5/5 What do you like best about ConnectWise PSA? Not much other than the Kool Aid that get you to like it Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Its broken and the support team has not been as friendly in the past. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Its a ticketing system that somewhat gets the job done as of right now. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite GH Gary H. President Small-Business (50 or fewer emp.) 9/16/2025 "ConnectWise PSA" 1.5/5 What do you like best about ConnectWise PSA? ConnectWise is loaded with many features. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Support is terrible, slow and not very helpful. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? It is a decent ticketing solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/10/2025 "Great ticket system" 4.5/5 What do you like best about ConnectWise PSA? Very easy to use and navigate. I like the capability to customize the view Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Have not yet found anything yet that I dislike Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? I work in an IT department, and we are using ConnectWise PSA for our ticket system. It has been much better than previous ticket systems we have implemented. We've only been using it for a few months, but so far so good. It's very easy to use. I really like the capability to customize my view. The sorting features are very helpful as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 3/3/2025 "Read this before you purchase ConnectWise! DO NOT BUY!" 0/5 What do you like best about ConnectWise PSA? Virtual Consultation is helpful in fixing an issue. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? I was told that Statement of Work would be 14 weeks if I worst case scenario worked 1 hour a week. I worked with my consultant for 3 hours a week and it took just to 9 months, and I'm not sure if it was setup correctly. The main issue was the Statement of Work and GL Mapping. My GL Mapping was supposed to cover a "High Level" mapping in 8 categories. My consultant did a single example and informed me I would have to do it myself or have someone else do it. However, he directed me to the consultant's accounting company that handles GL Mapping and would do it for an additional $3000 above what I paid for implantation. I was lucky to accidently email Virtual Consulting and they helped me with the problem after 3 months had passed. During this consultation, the ConnectWise rep told me that the example that was given to me was completely wrong and I was using it as an example. I have spent countless hours of working with tech support, virtual consultants, and even the consultant that was given to me, instead of being productive which is why I purchased the software to begin with. Also, my account number was incorrectly entered into the Payment Gateway, GPI. They took 40 days to correct this. ConnectWise only supports a single payment gateway or I would have used a backup during this period. I had high expectations for ConnectWise, but they have been a complete let down. Do yourself a favor, look at the other better options out there so you don't waste your time like I have. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Automating my business so that I could be more productive with my time. Instead, it has become the only thing that I spend my time on! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SB Shawn B. Technology Service Manager Small-Business (50 or fewer emp.) 7/1/2025 "Couldnt be happier with our decision to move off of our old CRM to Connectwise." 5/5 What do you like best about ConnectWise PSA? The ease of use and the support we get when we have questions or problems Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? The only issue I have is it does not have a way to secure username and passwords Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? The automation and work flows along with the project management portion has saved us time and money Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Cassie K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cassie K.") CK Cassie K. Partner Small-Business (50 or fewer emp.) 11/13/2024 "10 Years with ConnectWise PSA: It’s All About the Setup" 5/5 What do you like best about ConnectWise PSA? I've used ConnectWise PSA for over 10 years. It's a very versatile and powerful tool when configured correctly. As a ConnectWise PSA consultant, I've helped hundreds of partners find the value out of CW. If you can think out of the box, there is a lot you can do with native functionality and workflow rules. If you have the skillset, you can do just about anything with the API. What I like best though is how it's designed for financial reporting. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? They have been lacking in adding new features for some time now since they've been focused on Asio. I'm hoping that now that they're releasing Asio for PSA soon we'll start to see more innovation. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? ConnectWise PSA has been a game changer for my MSP clients, automating routine tasks and centralizing key data to boost efficiency. The platform scales as they grow, making it easy to deliver better service and drive business success. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EW Eileen W. Owner/Partner of CW PSA/CPQ Consulting Firm Mid-Market (51-1000 emp.) 12/8/2024 "Been Using CW PSA Since 2004 and Consulting Since 2010 - Setup, Setup, Setup and Maintain Process!!" 5/5 What do you like best about ConnectWise PSA? It's all about setting it up correctly and properly from the start, if you do that, it's a great program. It's large, has lots of capabilities and third party applications that integrate easily and can help but you need to set it up correctly from the start. If possible, get a consultant. If already setup, suggest doing an optimization review for sure before thinking of changing PSA's. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? There's some features that could be added that would help and some idiosyncrasies that you need to know about to properly have things flow. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? When it comes to tracking requests, projects, and the time entries and ivnoicing that comes with it, PSA is great. I'm coming from a finance/billing perspective and when it's setup correctly, it works great and probalby one of the easiest billing softwares I have ever used. Review collected by and hosted on G2.com. 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