--- title: ConnectWise PSA Reviews meta\_title: 'ConnectWise PSA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 583 reviews by the users' company size, role or industry to find out how ConnectWise PSA works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 583 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ConnectWise PSA Reviews & Product Details Visit Website ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery. * * * Product Website ConnectWise PSA Seller [ConnectWise](https://www.g2.com/sellers/connectwise) Discussions [ConnectWise PSA Community](https://www.g2.com/products/connectwise-psa/discuss) Languages Supported English Solution Type All-in-One Overview by Rick Salmon (Senior Digital Marketing Manager at ConnectWise) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/connectwise-psa/pricing) ## ConnectWise PSA Integrations (15) What do users say about integrations? Verified by ConnectWise PSA [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ConnectWise Automate ](https://www.g2.com/products/connectwise-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ConnectWise CPQ ](https://www.g2.com/products/connectwise-cpq/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IT Glue ](https://www.g2.com/products/it-glue/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") N-able N-central ](https://www.g2.com/products/n-able-n-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NinjaOne ](https://www.g2.com/products/ninjaone/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Enterprise ](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Pro ](https://www.g2.com/products/quickbooks-desktop-pro/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online Advanced ](https://www.g2.com/products/quickbooks-online-advanced/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SmileBack ](https://www.g2.com/products/smileback/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TimeZest ](https://www.g2.com/products/timezest/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Veeam Data Platform ](https://www.g2.com/products/veeam-data-platform/reviews) Show More ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/29/2026 "Great PSA system is you take the time to set it up according to your needs" 4.5/5 What do you like best about ConnectWise PSA? Very complete ticketing system with integrations to all the major vendors in the space. Lots of customization and automation options. You can set boards, tickets and projects up exactly as needed. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? The layout is stuck in the 90's. It is being revamped in the Connectwise ASIO Platform, but that layout, while more modern, seems to be more suited for mobile devices and tablets. Way too much whitespace all over and information density is not there on the new version like the old one.. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? It is a very customizable system, which is probably its biggest strength and why new people also get scared away. Anything you want to do as a mature company is present in the system, but all options can be scary at first. But in more than quadrupling the size of the company, it has always kept up with our needs and different ways of doing billing, invoicing and integrating vendors. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Imran I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran I.") II Imran I. Technical Support Engineer Small-Business (50 or fewer emp.) 11/30/2025 "Efficient Tool That Simplifies Daily Tasks" 5/5 What do you like best about ConnectWise PSA? What I like most about ConnectWise PSA is that it brings everything into one place. It simplifies ticketing, time tracking, projects, and billing, which cuts down on manual work and keeps things organized. The automation and clear visibility really help me stay on top of issues and deliver faster support. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? What I don’t like about ConnectWise PSA is that some parts are a bit complicated and take more steps than necessary. The interface can be slow, and a few features take time to understand. Once you get the hang of it, it works fine, but the learning curve is definitely noticeable. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? ConnectWise PSA helps me handle tickets, time entries, and client tasks all in one place. It keeps everything organized, cuts down on manual work, and makes tracking issues much easier. Because of that, I can work faster, stay on top of things, and deliver better support to customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Harry Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harry Q.") HQ Harry Q. Junior IT Support Technician Small-Business (50 or fewer emp.) 12/20/2024 "Very good" 5/5 What do you like best about ConnectWise PSA? Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as intergration. Customer support once we have an issue is great. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Not automatic time logging therefore hours look lower than actual. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Easy to contact clients and communicate easy. Review collected by and hosted on G2.com. Show More 5/19/2026 Current UserValidated ReviewerSource: Organic EW Eileen W. ConnectWise PSA/CPQ and HaloPSA Consultant Small-Business (50 or fewer emp.) 3/25/2026 "Highly Customizable—Great Results When Set Up Right" 4.5/5 What do you like best about ConnectWise PSA? Highly customizable, you just need to set it up correctly from the start Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It can have a steep learning curve but as I said, set it up right from the start and you are good! Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? It’s a great professional services automation tool that integrates with quoting, RMM, and other tools, which makes it highly customizable and easy to tailor to our needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TB Travis B. Solutions Engineer Small-Business (50 or fewer emp.) 4/7/2026 "Flexible Workflow Automation That Makes Follow-Ups Effortless" 4.5/5 What do you like best about ConnectWise PSA? Automation Automation Automation! Love how flexible the workflows are. Easy to setup schedules/tasks/customer follow ups, etc. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? We kind of gave up using it for inventory tracking. Coming from a different PSA, it really needs work in comparison. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Love how well it integrates with our RMM, phone system and accounting package. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jenna G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenna G.") JG Jenna G. Office Manager Computer & Network Security Small-Business (50 or fewer emp.) 4/13/2026 "Keeps Everything Organized for Effortless Day-to-Day Management" 5/5 What do you like best about ConnectWise PSA? It keeps everything organized and makes it easier to manage day-to-day operations. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It can feel complex and isn’t very user-friendly for most users. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Everything is in one place, which helps me save time, reduce errors, and manage scheduling, tickets, and billing far more efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite MS Michael S. Cyber Services Manager Mid-Market (51-1000 emp.) 5/30/2025 "Great product" 5/5 What do you like best about ConnectWise PSA? It has helped to streamline our service desk operations! Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? The reporting could be better, but its great beyond that. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? It provides the ticketing and SLA tracking that is crucial to our business. Review collected by and hosted on G2.com. Show More 5/5/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/28/2026 "Simple, All-in-One Reporting with BrightGauge" 5/5 What do you like best about ConnectWise PSA? It pulls everything into one place, makes reporting simple, and helps you quickly see what’s working (and what’s not) without digging through spreadsheets. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? What I dislike about BrightGauge is that it can feel a bit limited when you want more advanced customization. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? BrightGauge solves the problem of having data scattered across different systems and not having a clear view of performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 4/23/2026 "Easy Time Entry and Smooth App Management" 4.5/5 What do you like best about ConnectWise PSA? Easy to enter time and manage the application. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It would be nice to be able to color-code different ticket statuses. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Easy to view how techs are scheduled and synchronize with other solutions like Pax8 for billing subscriptions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Rocco I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rocco I.") RI Rocco I. IT Consultant Mid-Market (51-1000 emp.) 5/29/2025 "connectwise psa - if you could only use one business app" 4.5/5 What do you like best about ConnectWise PSA? I really like how it can be an all in one app. CRM book keeping. ticketing sales. knowledgebase. It automated extremely well. it has api to integrate with tons of other apps. but my favorite is automating work flows. it is a force multiplier. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? well what i like is also the dislike, if you can call it that. Becasue it is so customizable and you can branch out workflows and automations to such a minute and complex level it can be overwhelming with so much flexability. and if administrators arent properly trained they can burry strange outcomes, I definetly recommend a sandbox dev environment Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? it allows a single email to chain together everything needed. it also helps gather basic info and anser questions Review collected by and hosted on G2.com. Show More 8/1/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about ConnectWise PSA? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ConnectWise PSA ](https://www.g2.com/products/connectwise-psa/discussions/new) ![Danealle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danealle M.") DM Danealle Marshall • Last activity over 6 years ago What applications does this tie to in order to maximimize use of other programs? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) GU Guest User What is SmileBack used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-smileback-used-for) [ View all Discussions ](https://www.g2.com/products/connectwise-psa/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 15 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/connectwise-psa/pricing) ConnectWise PSA Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9fe68a4b30c295f2cb99e52be20e0e26/autotask.png "Product Avatar Image") Autotask 4.3/5(632) [ Compare Now ](https://www.g2.com/compare/autotask-vs-connectwise-psa) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-connectwise-psa) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ManageEngine 4.2/5(250) [ Compare Now ](https://www.g2.com/compare/connectwise-psa-vs-manageengine-servicedesk-plus) ##### ##### ConnectWise PSA Features Platform Reporting Activity Dashboard Sales Force Automation Task / Activity Management Reporting & Analytics Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow [ View More Features ](https://www.g2.com/products/connectwise-psa/features) ## 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