--- title: ConnectWise PSA Reviews meta\_title: 'ConnectWise PSA Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 583 reviews by the users' company size, role or industry to find out how ConnectWise PSA works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 583 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ConnectWise PSA Reviews & Product Details Visit Website ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery. * * * Product Website ConnectWise PSA Seller [ConnectWise](https://www.g2.com/sellers/connectwise) Discussions [ConnectWise PSA Community](https://www.g2.com/products/connectwise-psa/discuss) Languages Supported English Solution Type All-in-One Overview by Rick Salmon (Senior Digital Marketing Manager at ConnectWise) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/connectwise-psa/pricing) ## ConnectWise PSA Integrations (15) What do users say about integrations? Verified by ConnectWise PSA [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ConnectWise Automate ](https://www.g2.com/products/connectwise-automate/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ConnectWise CPQ ](https://www.g2.com/products/connectwise-cpq/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IT Glue ](https://www.g2.com/products/it-glue/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") N-able N-central ](https://www.g2.com/products/n-able-n-central/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NinjaOne ](https://www.g2.com/products/ninjaone/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Enterprise ](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Desktop Pro ](https://www.g2.com/products/quickbooks-desktop-pro/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online Advanced ](https://www.g2.com/products/quickbooks-online-advanced/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") SmileBack ](https://www.g2.com/products/smileback/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TimeZest ](https://www.g2.com/products/timezest/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Veeam Data Platform ](https://www.g2.com/products/veeam-data-platform/reviews) Show More ![Matt K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt K.") MK Matt K. Director of Information Technology Mid-Market (51-1000 emp.) 2/5/2025 "Antiquated and Common Software" 2.5/5 What do you like best about ConnectWise PSA? Product maturity in the MSP space is benchmark worthy. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? New features and updates are clunky; product is expensive and over-valued. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Provides managed services ticketing, asset tracking, invoicing, and product/sales ordering. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MS Michael S. T1 Technician Information Technology and Services Mid-Market (51-1000 emp.) 4/19/2024 "Connectwise Review" 2.5/5 What do you like best about ConnectWise PSA? It has a very friendly and easy to use UI. I like that it has a web portal and downloadable application. I use it every day. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It seems it has limited intergration with certain systems. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? No problem solving, It is a great system to use to log and catagorise tickets as well as provide feedback to clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Daniel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel L.") DL Daniel L. Technical Director Small-Business (50 or fewer emp.) 11/10/2023 "Great for large Companies" 3/5 What do you like best about ConnectWise PSA? Lots of features, good segrigation of user permissions. Powerful tool when you know your way around. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Complicated to use, not very user friendly. Sales process needs work. Project management is cumbersome Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Invoicing, Support desk management, project management, sales mangement. Being able to go from quoting to invoicing in one product helps us manage our customer expectations Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JF James F. Small-Business (50 or fewer emp.) 1/9/2024 "Connectwise PSA review" 2.5/5 What do you like best about ConnectWise PSA? Visibility between our internal team for customer tickets Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It can be clunky and not very user friendly. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Ticketing, some documentation, collaboration and visbility within accounts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JV Jon V. Small-Business (50 or fewer emp.) 8/15/2023 "ConnectWise PSA was mediocre at best" 2.5/5 What do you like best about ConnectWise PSA? ConnectWise PSA was the first ticketing system we elected to use when starting our MSP. We found the entry price point to be fair, but the overall feature set to be lacking. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It was lacking key integrations we wanted. The overall flow of using the ticketing system was lack luster and created workflow challenges for myself and the team. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? We found the ticketing system portion of ConnectWise PSA to be furstrating and lacking in features that would help with overall ease of use and day to day workflows. We've not used it for about 1.5-2 years now, so I cannot say what changes may have been made since then. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 4/19/2023 "ConnectWise PSA is good if you have the staff to dedicate to it" 2.5/5 What do you like best about ConnectWise PSA? CW PSA is a full-featured PSA that allows for serious customization Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Configuring CW PSA requires a lot of time and a skilled admin Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? ConnectWise PSA took care of tracking time, tickets, contacts, and configurations Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Eric M. P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric M. P.") EP Eric M. P. Director of Domestic Outreach Mid-Market (51-1000 emp.) 6/17/2021 "Usable Service With Limited Ease Of Use" 3/5 What do you like best about ConnectWise PSA? The ability to assign tasks and opportunities has been an instrumental piece for my company. With so many employees in different locations, we've been able to pass opportunities along to each other easily. In addition, you can send emails directly through ConnectWise either to the customer or to a team member. It is easy to track expenses as well as do quoting. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It takes a while to load and navigate from page to page, and there isn't an easy way to pull information or do mass updates to specific accounts. It's out of date compared to many of its competitors, and some tasks to complete take far too many steps to do. Review collected by and hosted on G2.com. Recommendations to others considering ConnectWise PSA: Take advantage of the courses they offer and the support that they show that can help you get the most out of all the features that they have available. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? Problems Solved: - Office collaboration - Administration of tasks and items - One-stop shop to view lists of all accounts Benefits: - Reduced time passing along tasks or opportunities manually - Track your accounts in one space - More visibility behind leadup to purchases Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Enterprise (\> 1000 emp.) 6/30/2022 "My Review" 2.5/5 What do you like best about ConnectWise PSA? It's gui is user friendly and aesthetically please Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? The lag time in saving items with the cross functionality of the existing erp structure Review collected by and hosted on G2.com. Recommendations to others considering ConnectWise PSA: N/a Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? I'm not totally sure of the ful list of functionality Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Gerardo D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerardo D.") GD Gerardo D. IT Manager Mid-Market (51-1000 emp.) 11/17/2021 "Nice enough but not much" 3/5 What do you like best about ConnectWise PSA? It´s is multi company and the UI is quite friendly Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? It´s is not 100% ITIL compliance, and for an ITSM tool, it is a must Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? IT Service Management problems have been partially resolved and bring the benefit of having in order the IT requests Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 10/28/2021 "CW Manage" 2.5/5 What do you like best about ConnectWise PSA? It's the best product of it's kind, hands down. Review collected by and hosted on G2.com. What do you dislike about ConnectWise PSA? Their support is among the worst available in any product/service. Review collected by and hosted on G2.com. What problems is ConnectWise PSA solving and how is that benefiting you? We use Manage to run our day-to-day operations and manage our clients, tickets, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about ConnectWise PSA? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ConnectWise PSA ](https://www.g2.com/products/connectwise-psa/discussions/new) GU Guest User What is SmileBack used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-smileback-used-for) ![Danealle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danealle M.") DM Danealle Marshall • Last activity over 6 years ago What applications does this tie to in order to maximimize use of other programs? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) [ View all Discussions ](https://www.g2.com/products/connectwise-psa/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 15 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/connectwise-psa/pricing) ConnectWise PSA Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9fe68a4b30c295f2cb99e52be20e0e26/autotask.png "Product Avatar Image") Autotask 4.3/5(632) [ Compare Now ](https://www.g2.com/compare/autotask-vs-connectwise-psa) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Agentforce Sales 4.4/5(25,873) [ Compare Now ](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-connectwise-psa) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ManageEngine 4.2/5(250) [ Compare Now ](https://www.g2.com/compare/connectwise-psa-vs-manageengine-servicedesk-plus) ##### ##### ConnectWise PSA Features Platform Reporting Activity Dashboard Sales Force Automation Task / Activity Management Reporting & Analytics Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow [ View More Features ](https://www.g2.com/products/connectwise-psa/features) ## Top-Rated Alternatives [ ![Autotask](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Autotask") Autotask 4.3/5(632) ](https://www.g2.com/products/autotask/reviews) [ ![Accelo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Accelo") Accelo 4.3/5(685) ](https://www.g2.com/products/accelo/reviews) [ ![ManageEngine ServiceDesk Plus](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ManageEngine ServiceDesk Plus") ManageEngine ServiceDesk Plus 4.2/5(250) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [ View All Alternatives ](https://www.g2.com/products/connectwise-psa/competitors/alternatives) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Help Desk](https://www.g2.com/categories/help-desk) [CRM](https://www.g2.com/categories/crm)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Help Desk](https://www.g2.com/categories/help-desk)[Professional Services Automation](https://www.g2.com/categories/professional-services-automation)[Data Visualization](https://www.g2.com/categories/data-visualization-tools)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Service Desk](https://www.g2.com/categories/service-desk)[Other IT Management](https://www.g2.com/categories/other-it-management) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the best automotive digital retailing platforms for sales teams managing leads and appointments from a single login?](https://www.g2.com/discussions/what-are-the-best-automotive-digital-retailing-platforms-for-sales-teams-managing-leads-and-appointments-from-a-single-login)[What PR analytics tools connect media coverage data with website traffic and pipeline metrics so you can show leadership that press coverage is actually contributing to the business?](https://www.g2.com/discussions/what-pr-analytics-tools-connect-media-coverage-data-with-website-traffic-and-pipeline-metrics-so-you-can-show-leadership-that-press-coverage-is-actually-contributing-to-the-business)[Best software for purchase order management](https://www.g2.com/discussions/best-software-for-purchase-order-management) [What ecommerce platform works best for mid-sized retailers managing 500 or more SKUs across several sales channels?](https://www.g2.com/discussions/what-ecommerce-platform-works-best-for-mid-sized-retailers-managing-500-or-more-skus-across-several-sales-channels)[Which financial audit software has built-in workflows to manage concurrent audits and coordinate testing with multiple departments?](https://www.g2.com/discussions/which-financial-audit-software-has-built-in-workflows-to-manage-concurrent-audits-and-coordinate-testing-with-multiple-departments%20)[Pros and Cons Details](https://www.g2.com/products/connectwise-psa/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)