---
title: ConnectWise Integrated Expert Services Reviews
meta_title: 'ConnectWise Integrated Expert Services Reviews 2026: Details, Pricing,
  & Features | G2'
meta_description: Filter 19 reviews by the users' company size, role or industry to
  find out how ConnectWise Integrated Expert Services works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 19
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# ConnectWise Integrated Expert Services Reviews
**Vendor:** Continuum  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 19
## About ConnectWise Integrated Expert Services
When your clients need support, they would much rather talk to a person on the other end of the phone instead of a robot. But hiring new technicians is time-consuming and expensive. Even if you find the “perfect hire,” techs know they’re in high demand and often look for greener pastures. Ultimately, run the risk of doing expensive onboarding without seeing any of the benefits. ConnectWise Integrated Expert Services delivers a fully staffed help desk, NOC, SOC, and consultants to handle day-to-day support and labor extensive networking, technical, and cybersecurity issues. For more detailed work, our services include highly-trained individual techs to pick up the slack and fill in the gaps of your in-house staff. Plus, our consulting services can help your team tackle the challenge of tough projects.




## ConnectWise Integrated Expert Services Reviews
  ### 1. Continuum Help Desk 

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 19, 2017

**What do you like best about ConnectWise Integrated Expert Services?**

Continuum seems to be a solid company and is always improving their products

**What do you dislike about ConnectWise Integrated Expert Services?**

The user interface was a bit klunky and it was difficult to navigate.  I often found it difficult to locate the functions I needed.

**Recommendations to others considering ConnectWise Integrated Expert Services:**

It may be a goos solution depending on your requirements.  We had mixed environments with MAC, PC and Linux systems.  While it worked OK with PC, their Mac support was evolving and not ready for prime time when we were trying to implement.

**What problems is ConnectWise Integrated Expert Services solving and how is that benefiting you?**

It enables service providers to economically provide managed services by providing the tools needed to administer and maintain client systems.


## ConnectWise Integrated Expert Services Discussions
  - [What is Continuum Help Desk used for?](https://www.g2.com/discussions/what-is-continuum-help-desk-used-for)

- [View ConnectWise Integrated Expert Services pricing details and edition comparison](https://www.g2.com/products/connectwise-integrated-expert-services/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-14+00%3A12%3A57+-0500&secure%5Bsession_id%5D=89ec26ab-efe2-4f51-b435-76feceb71388&secure%5Btoken%5D=00d9a6b0b4674aa600c3c42622b1da6bdeb5110a2ce746853337ab65cd04b0ed&format=llm_user)

## ConnectWise Integrated Expert Services Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

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