# ScreenConnect Reviews **Vendor:** ConnectWise **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.7/5.0 **Total Reviews:** 500 ## About ScreenConnect ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly. ## ScreenConnect Pros & Cons **What users like:** - Users highlight the **ease of use** of ScreenConnect, allowing seamless remote support and management without disruption. (6 reviews) - Users value the **amazing remote support features** of ScreenConnect, enabling efficient IT assistance from anywhere. (6 reviews) - Users value the **reliable remote access** of ScreenConnect, enabling efficient IT support from any location seamlessly. (6 reviews) - Users value the **easy communication** features of ScreenConnect, enabling quick and reliable remote support connections effortlessly. (5 reviews) - Users find ScreenConnect to be **highly reliable** for remote support, providing seamless access for IT teams anytime, anywhere. (5 reviews) - Connection Speed (4 reviews) - Reliable (4 reviews) - Remote Control (4 reviews) - Remote Support (4 reviews) - Users value the **ease of use and reliability** of ScreenConnect, ensuring efficient and seamless remote support for clients. (4 reviews) **What users dislike:** - Users find the **cost prohibitive** , especially for small teams, heightening concerns about future price increases. (4 reviews) - Users experience **remote access issues** , facing difficulties with support and unnecessary connection steps, particularly on Mac devices. (4 reviews) - Users face **internet dependency** with ScreenConnect, which may limit accessibility in certain locations. (2 reviews) - Users find ScreenConnect **not user-friendly** , especially due to cumbersome remote connect steps and limited support access. (2 reviews) - Users express concerns over **security features** during login, highlighting the risk of potential vulnerabilities in ScreenConnect. (2 reviews) - Users express concerns about **security issues** with ScreenConnect, highlighting vulnerabilities that require diligent management and oversight. (2 reviews) - Audio Issues (1 reviews) - Billing Issues (1 reviews) - Compatibility Issues (1 reviews) - Complexity (1 reviews) ## ScreenConnect Reviews ### 1. Secure, Seamless Unattended Access with ScreenConnect and NinjaOne Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Steve S. | Director of Information Systems and Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ScreenConnect?** We use ScreenConnect mostly for unattended access to help our users and their endpoints. It offers excellent security and we have integrated into NinjaOne so it is easy for our technicians to find the machine that they need to log into. We can also provide temporary remote access to vendor support without worrying about unnecessary security issues. **What do you dislike about ScreenConnect?** I have used this product for at least 15 years and I cannot think of anything I do not like about it other than the price has increased over the years but that is consistent with all applications and it remains the best value in the area I have found. **What problems is ScreenConnect solving and how is that benefiting you?** Our primary use case is for remote access as our employees are spread out over about 50 different locations thusly the biggest benefit to using ScreenConnect is reducing the time to resolution and assisting in resolving about 95% of issues remotely. ### 2. Lightweight, Cross-Platform Remote Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jason L. | Network Administrator, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about ScreenConnect?** ScreenConnect is very lightweight, has good support, and works on both Mac and PC. Pricing is reasonable compared to almost every other option for remote control and support. The bandwidth required to manage a remote machine appears to be minimal as to not impede control performance. Best of all it has multiple deployment options for different scenarios. **What do you dislike about ScreenConnect?** It requires Admin rights to install, I realize this is a good security but it can pose a challenge when reinstallation is required. Also Mac makes it repeatedly difficult to keep the client active, it seems every so often a Mac System update requires us to re-allow the software which is locked on our users Macs behind admin credentials. This requires us to get connected with ARD to resolve it. **What problems is ScreenConnect solving and how is that benefiting you?** Remote machines are becoming almost primary at our company so quickly accessing them to assist my users is required. The capability to manage these machines and group them in the ScreenConnect web portal is also very helpful. Quickly Identifying what company, location, and machine makes it a very quick way to identify and begin assisting. The info tab for each machine also give insightfull details event without starting a control session. ### 3. Intuitive UI, Powerful Customization, and Handy On-Device Scripting **Rating:** 5.0/5.0 stars **Reviewed by:** max . | IT Helpdesk Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about ScreenConnect?** The Ui is great to use and easy to pick up, functionality is great too, with plenty of options to customise. My favourite feature is that you can add scripts to run directly to the device, which is handy for our business. In terms of integrations, we don't use any, but we have made scripts to deploy through other products and it works fine. I do think ScreenConnect itself offers a really strong piece of software for it's price point that 'just works' for us, which is very important. **What do you dislike about ScreenConnect?** Sometimes there are minor performance issues however, I do believe this is more to do with the customer connection than the product. **What problems is ScreenConnect solving and how is that benefiting you?** Remote access to client devices. Most importantly, it must be reliable and efficient, which it is. ### 4. Reliable and Easy Remote Support with ScreenConnect **Rating:** 5.0/5.0 stars **Reviewed by:** Brad M. | IT Systems Engineer II, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about ScreenConnect?** I've been using ScreenConnect for over four years, and it's a great product. It's one of the best ways to connect remotely to another system. We use it for assisting users with various remote issues and connecting to the back end to improve workstation functionality. ScreenConnect is incredibly helpful for support on non-customer machines with one-time connections. I really like the toolbox feature because it keeps a uniform set of tools available for our technicians. The backstage functionality is fantastic as it allows us to work on the machine without needing the user present. The ability to cut and paste within ScreenConnect is really helpful. It's integrated into NinjaOne, which makes monitoring and maintaining our machines super straightforward by allowing us to open a session with a single click. Setting up ScreenConnect was a no-brainer, very easy—we just installed the agents, and training our technicians only took a little while. **What do you dislike about ScreenConnect?** Cleaning up the back end and removing machines after they've been gone for a long time might be something we struggle with, and that's about it. **What problems is ScreenConnect solving and how is that benefiting you?** ScreenConnect provides remote support by allowing us to see and interact with users' machines in near real-time. ### 5. Fast, Secure Remote Support That Boosts Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Prosper I. | Customer Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about ScreenConnect?** Screenconnect provides fast and secure remote support and our IT team can quickly remote access computers/devices and troubleshoot and/or configure programs/apps. With screenconnect, collaboration is also boosted thanks to screen sharing and ease of copying files remotely and securely. With screenconnect, I like that remote video support is available and is very helpful when working with teams. It is a fulfilling remote desktop solution that has saved our business money and ensures continuity of services no matter the location of the teams. **What do you dislike about ScreenConnect?** Well, I has met needs, Screenconnect is the best I have used. **What problems is ScreenConnect solving and how is that benefiting you?** We use screenconnect for offering remote support and it has been amazing as a remote desktop solution. It makes remote work possible and saves resources. ### 6. Essential MSP Tool with a Fast, Minimal UI **Rating:** 4.5/5.0 stars **Reviewed by:** Mike B. | NOC Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about ScreenConnect?** Easy and quick to use. The UI is perfectly minimal, and I haven’t noticed any lag at all. This tool is essential for our MSP. **What do you dislike about ScreenConnect?** The security issues are the biggest problem. To their credit, CW is quick to fix them, and since we’re hosted we get the patches automatically and quickly. Still, it’s always in the back of my mind. **What problems is ScreenConnect solving and how is that benefiting you?** Being able to remotely view and interact with a client’s computer has saved me countless hours when troubleshooting helpdesk issues. ### 7. Easy to Use and RMM-Friendly, But Recent Bugs and Disconnects Hurt Reliability **Rating:** 3.5/5.0 stars **Reviewed by:** Blake E. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ScreenConnect?** Easy to use, and it works with almost all RMMs. The cost is good, and support does a pretty good job when you need help. No AI. **What do you dislike about ScreenConnect?** Recently, the software has become really buggy. It disconnects all the time, and downloading the agent takes a long time. **What problems is ScreenConnect solving and how is that benefiting you?** It helps me get remote access to clients’ PCs when I need to support them. ### 8. Effortless Remote Access with Robust Features **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel L. | Technical Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about ScreenConnect?** I like ScreenConnect's ease of use and how it's integrated with Entra ID, which allows us to use roles to give engineers only the access they require. The RBAC permissions are really handy, and I appreciate the personal branding support for our ADHOC support portal. Recording remote sessions is a big plus, as it helps keep us protected through auditing. The deployment was really easy with the RMM integration. **What do you dislike about ScreenConnect?** integration with some AI to review screen recordings so we can log activity to our PSA **What problems is ScreenConnect solving and how is that benefiting you?** ScreenConnect enables remote admin access on end-user devices, eliminating site visits. It integrates with Entra ID, using roles for controlled access. Our branding for support portals and session recording ensures protection. ### 9. ScreenConnect:Fast, Reliable Remote Access with Seamless Support Experience. **Rating:** 5.0/5.0 stars **Reviewed by:** ADITYA T. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about ScreenConnect?** What I like best about ScreenConnect is its fast and reliable remote access that works smoothly even on low bandwidth. The interface is clean, making it easy to manage multiple sessions effortlessly. Its strong security features give confidence during sensitive remote work. Overall, it delivers a seamless and professional remote support experience. **What do you dislike about ScreenConnect?** At times, the setup process can feel slightly complex for non-technical users. Additionally, occasional session drops can disrupt workflow during remote troubleshooting. **What problems is ScreenConnect solving and how is that benefiting you?** ScreenConnect addresses the challenge of delivering fast and secure remote support without the need for users to be on-site. It allows for quick troubleshooting, which helps minimize downtime and speeds up response times. The feature that lets IT teams manage multiple devices at once boosts their productivity. In summary, ScreenConnect streamlines support operations and helps ensure that issues are resolved more efficiently. ### 10. ScreenConnect Makes Remote Access Simple and Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Francis F. | Systems/Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about ScreenConnect?** ScreenConnect was very easy to use compared to the other remote products I've used. The console is easy to navigate and to remote into a machine only takes a double click. **What do you dislike about ScreenConnect?** I found that getting assistance took a bit longer than we would like. There were moments where we were left with an issue for a few days before getting any kind of resolution. **What problems is ScreenConnect solving and how is that benefiting you?** Continuing to make the product better by functionality and stability. ### 11. Feature-Rich, Easy-to-Use RMM That Delivers **Rating:** 4.5/5.0 stars **Reviewed by:** Sava J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ScreenConnect?** Feature rich RMM, ease to use, a bit pricey **What do you dislike about ScreenConnect?** aggressive pricing and frequent bugs that interfere with daily flow **What problems is ScreenConnect solving and how is that benefiting you?** Remote management and support of our clients ### 12. ScreenConnect - Packed Remote Support with Backstage Tools That Don’t Interrupt Users **Rating:** 4.0/5.0 stars **Reviewed by:** Hardik T. | Senior Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about ScreenConnect?** Multi-monitor support, low-bandwidth support, a toolbox, chat, wake lock, extensibility, and cross-platform compatibility—everything you could want in a remote support tool. The backstage features let me run commands and install software without stopping the user from working, and I can also send them messages when needed. **What do you dislike about ScreenConnect?** Sometimes it takes the client a while to come back online. **What problems is ScreenConnect solving and how is that benefiting you?** Increased productivity: our IT staff can work from anywhere, which helps us resolve issues faster, handle troubleshooting more efficiently, and apply software patches promptly. It also gives the team broader reach without needing additional resources. ### 13. Easy Web UI, but Unstable Connections and Frequent Stalling **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2026 **What do you like best about ScreenConnect?** I like the silent access method and how easy the web UI is to use. The access and activity history is also good and helpful. **What do you dislike about ScreenConnect?** The system is highly unstable. The connection stalls easily, and the clipboard also stops working. **What problems is ScreenConnect solving and how is that benefiting you?** I use it to control the factory systems and to remotely manage the SQL database. ### 14. ScreenConnect Makes Remote Support Easy with Flexible Sharing Options **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ScreenConnect?** I find ScreenConnect to be one of the easiest remote connection apps to use. The ability to send individual codes, website links, or emails makes it simple to share with end users. It also includes enough useful features to help with troubleshooting a variety of computer issues. **What do you dislike about ScreenConnect?** The application would occasionally freeze, which was frustrating. Also, when connecting to a remote computer without a display, it can become an issue and make the experience less reliable. **What problems is ScreenConnect solving and how is that benefiting you?** Ease of access connecting to users, and getting quick snapshots of the screen without having to connect (on installed machines) ### 15. Perfect solution for IT Support businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Rick H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about ScreenConnect?** I run a small IT support business. I needed a solution for providing remote support to customers, both on an "as needed" basis, as well as on an "always connected" basis. The other products I looked at, like Team Viewer, LogMeIn, etc., we just too expensive for my situation. I'll admit, I was a bit concerned that maybe ScreenConnect might not be very reliable, etc., because it was less expensive, but that concern was totally unfounded. ScreenConnect has been 100% reliable for me. It does everything I need. If someone calls in looking for immediate support, it is very easy to have them go to my web site, where I have a "Remote Support" page, where they can enter a simple code and quickly get connected. I also have many clients' computers always connected, so any time they need me to do something, I can get right in and take care of things, without having to worry about setting up a remote support session. It was very easy to set up my self-hosted ScreenConnect server. It's very easy to install on client computers. There is no monkey business with having to exchange codes and passwords with the client to get connected. **What do you dislike about ScreenConnect?** Over time there have been a few issues with anti-virus programs, such as McAfee and Bitdefender claiming that the ScreenConnect installer is a trojan. Apparently this is due to the fact that some malicious actors have been using ScreenConnect and probably other remote access applications, to gain remote access to their victims' computers. **Recommendations to others considering ScreenConnect:** Give it a chance. I think you'll like it! Especially if you are a small IT service provider looking for an affordable, yet effect solution. **What problems is ScreenConnect solving and how is that benefiting you?** The business problem I had was that I needed an affordable way to provide remote IT support services for my clients. ScreenConnect solved that problem for me. The benefit is that I can quickly provide support for my clients without having to spend time and money travelling to their locations for every little problem that comes along. **Official Response from Jenny Griesdorn:** > Thank you for your positive review on ConnectWise Control, Rick! We appreciate your partnership with us. ### 16. Hands Down the Best Remote Support Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about ScreenConnect?** Hands down THE best remote support tool. Nothing else comes close. We use it all day everyday. **What do you dislike about ScreenConnect?** We recently switched to the cloud version. It doesn't allow you to hide the banner at the top of the page. Very slightly annoying, sometimes. **What problems is ScreenConnect solving and how is that benefiting you?** It is how we do 95% of our business. All customer interaction is handled through screenconnect. ### 17. ScreenshotConnect **Rating:** 4.5/5.0 stars **Reviewed by:** Anshu K. | Product specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2025 **What do you like best about ScreenConnect?** Screenconnect is remote access tool by which we can access remote syetem by local user over internet and troubleshoot query .we can also transfer file from one sytem to another system over remote access with security. **What do you dislike about ScreenConnect?** Its advance feature require licences to use in organisation . Without license we can faced multiple times ads while connecting remote sytem which make uncomfortable or also take more time to resolve customer issue. **What problems is ScreenConnect solving and how is that benefiting you?** We can easily access remote system over Internet and we can also transfer file from local system to remote system via remote system to oocal system with security. ### 18. Reliable Remote Access, But Support and Extra Steps Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Martyn S. | IT and telecommunications technical specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about ScreenConnect?** Fairly reliable software for remote access **What do you dislike about ScreenConnect?** Went down recently couldn’t get through to anyone on support to resolve. Also they have added more steps from users to remote connect which although is a good security measure for novice users this is an unnecessary extra step. It would be nice if there was an option by verifying our account on a semi regular basis to remove this. **What problems is ScreenConnect solving and how is that benefiting you?** Remote access to client machines and servers ### 19. Reliable and Powerful Remote Support Tool with Minor Drawbacks **Rating:** 5.0/5.0 stars **Reviewed by:** Andy S. | IT Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about ScreenConnect?** We’ve used ScreenConnect since its early days with Elsinore Technologies, starting in the 2010s. We initially invested in a three-technician on-premise perpetual licence, and it’s proven to be one of the best software decisions we’ve made. It’s reliable, incredibly user-friendly, and consistently delivers strong performance. Remote connections are extremely fast, and we appreciate the ability to run command prompts remotely, initiate chat sessions with users, and request user confirmation before accessing their devices—all of which streamline support while respecting user privacy and maintaining transparency. The platform is also highly customisable, allowing us to tailor it to our workflow. Having full control through an on-premise installation is a major advantage, offering both flexibility and peace of mind. **What do you dislike about ScreenConnect?** Our main issue is the relatively high cost for annual maintenance renewal, which came to US $471.54. The renewal process involved the concurrent session licence being priced at US $440 per technician, totalling US $1,320 for our three-technician setup. We received an upgrade credit of US -$848.46 based on our existing perpetual licences, which brought the final renewal cost to US $471.54. While we understand the value of keeping the software updated and supported, the pricing still feels quite steep for what is essentially ongoing maintenance. Additionally, we experienced a security incident in February 2024, where our ScreenConnect server was exploited by an attacker who managed to gain local admin privileges. Thankfully, we have daily snapshots of our ScreenConnect VM server, so we quickly reverted the server, applied the security patch from ConnectWise, and brought it back online. Since then, the system has remained secure and stable. **What problems is ScreenConnect solving and how is that benefiting you?** ScreenConnect allows us to provide fast, secure, and reliable remote support to our clients without needing to be physically on-site. It solves the challenge of supporting users across different locations by giving us instant access to their machines, the ability to run remote commands, chat with users, and perform troubleshooting efficiently. One feature we find especially useful is the ability to create custom groups for each client’s company, which keeps our device list organised and makes it easier to manage multiple clients. This all significantly reduces downtime for our clients and boosts our team’s efficiency. Hosting it on-premise also gives us full control over data and access, which is vital for compliance and maintaining client trust. ### 20. ScreenConnect; Candid Discussion and Analysis of this Remote App **Rating:** 4.5/5.0 stars **Reviewed by:** Mikes L. | Senior Accountant , Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about ScreenConnect?** ScreenConnect delivers an accurate remote support which ensure all the systems are functioning properly We fix IT issues using the software, due to it’s flexibility ScreenConnect has excellent systems that ensure device security is maintained Access is fully controlled and configured by ScreenConnect **What do you dislike about ScreenConnect?** ScreenConnect requires internet connection, which may be unavailable in some locations The subscription packages are not for ordinary users **What problems is ScreenConnect solving and how is that benefiting you?** We use ScreenConnect to instantly solve or fix all IT related problems through remote control We control access to systems remotely, ensuring that we maintain absolute security in our company ScreenConnect offers real time sharing of information and other important data Productivity in our company has multiplied using this app for easy collaboration ### 21. Years of use and wouldn’t choose anything else **Rating:** 5.0/5.0 stars **Reviewed by:** Dominick F. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about ScreenConnect?** Easy to understand interface and it is feature rich. **What do you dislike about ScreenConnect?** It leaves much to be desire when you are connecting to an Apple Mac host. That’s its one flaw, but most remote connect tools have similar issues with Macs. **What problems is ScreenConnect solving and how is that benefiting you?** We have many customers and it is extremely easy to deploy ScreenConnect and the technicians to assist them with the tool. ### 22. MSPs offering remote support to clients using ScreenConnect **Rating:** 5.0/5.0 stars **Reviewed by:** Tharwat A. | IT Asset Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about ScreenConnect?** Connections are stable and quick, even over slower networks. **What do you dislike about ScreenConnect?** Remote sessions from Mac to Windows sometimes have keyboard mapping problems. **What problems is ScreenConnect solving and how is that benefiting you?** Enables secure, unattended access to devices across multiple locations. ### 23. The best remote access utility available. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about ScreenConnect?** It does everything you can want im a remote access system, the direct CMD and Powershell commands to enable you to execute ad-hoc tasks in bulk has saved me hours. **What do you dislike about ScreenConnect?** Recently forced to use cloud version ans was given very little notice. I'm concerned they will get greedy and server their shareholders over their users and keep increasing the licence fee like LogMeIn did, if so they will lose a lot of business. **What problems is ScreenConnect solving and how is that benefiting you?** It allows you to execute commands in bulk, which saved us during a breach. ### 24. Great assistance software for small business. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about ScreenConnect?** It's very easy to use and allows for use to help the end users quickly. We have the most basic version but it does what we need it to do. For a small business it works great in order to help end users solve their problems. **What do you dislike about ScreenConnect?** I wish there was better security features when logging into the portal. **What problems is ScreenConnect solving and how is that benefiting you?** It has solved the issue of being able to see the screen of all of our workstations when we need it to help troubleshoot problems. ### 25. Setup Setup Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Eileen W. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about ScreenConnect?** It integrates with CW great as it's a CW product and you can launch within tickets **What do you dislike about ScreenConnect?** Ive heard some techs say that having the zip file can be hard for end users. **What problems is ScreenConnect solving and how is that benefiting you?** Logging into a customer's computer real time ### 26. Easy and Quick to connect **Rating:** 5.0/5.0 stars **Reviewed by:** Anjuman C. | IT Technician, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about ScreenConnect?** I like how there are different levels, for example some require the end user to consent to your control, others can choose not to so It's really nice to have that option. Each time I connect the end user is amazed at how quick I can connect with them not having to do anything. **What do you dislike about ScreenConnect?** Only one issue I noticed was sometimes although the agent is on some machines, no prompt comes up and it doesn't allow me to connect even after re-installing, however I'm not sure what causes it, other than nothing else. **What problems is ScreenConnect solving and how is that benefiting you?** Other screen connecting systems I have used always need me to give a code to a user, or have a user give a code to me, this can be very time consuming and sometimes in the end I can't even connect, however with screen connect it is very quick and easy. ### 27. The ultimate remote access tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about ScreenConnect?** We've been using ConnectWise ScreenConnect for a number of years and the ease of use and features ease of integration are great. **What do you dislike about ScreenConnect?** At this stage we have not ecountered any downsides to using the ScreenConnect product. **What problems is ScreenConnect solving and how is that benefiting you?** In many cases the SceenConnect product saves on unneccessary truck rolls. Most desktop issues can be resolved remotely once access is granted. ### 28. Best experience **Rating:** 4.5/5.0 stars **Reviewed by:** Hind H. | Incremental Development , Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about ScreenConnect?** I really appreciate the tool because it provides a convinient remote support, it has lot of capabilities allowing me to connect to devices easily **What do you dislike about ScreenConnect?** I can say that it may require time to learn & assimilate the using of the application **What problems is ScreenConnect solving and how is that benefiting you?** It facilitates interaction and real time connexion It really saving time for me ### 29. Great Product **Rating:** 4.0/5.0 stars **Reviewed by:** Ed S. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about ScreenConnect?** I can see the status of all my devices from one console. I can put apps, scripts, reboot, stop and start services, etc without connecting to the device. I can remove in, behind the seen and make changes, run apps, run installs, without bothering the end user. There is too many to mention. **What do you dislike about ScreenConnect?** It is not great if you need to provice support from a mobile device. Only works great from Windows. **What problems is ScreenConnect solving and how is that benefiting you?** I can manage workstaitons and servers without phyically connecting to them. ### 30. This is my favorite IT tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about ScreenConnect?** I love that ScreenConnect allows me to assist people across borders instantly. It's easy to deploy, packed with features, fast, and reliable. Accessing a computer via 'Backstage' also allows me to perform maintenance without interrupting the end user. Sending CMD or PS commands direct from the console is also super handy! Seamless auto-updates... the list of features just goes on an on! **What do you dislike about ScreenConnect?** Some extra features can be quite pricey. **What problems is ScreenConnect solving and how is that benefiting you?** ScreenConnect allows me to assist coworkers no matter where they are in the world, as long as they have an internet connection. It makes it as easy as if they were in the same building as me. It's so much easier to just hop on someone's computer and show them what to do instead of talking them through the problem blindly. ### 31. Easy and smooth to interact and use **Rating:** 4.0/5.0 stars **Reviewed by:** Jai D. | Cyber Security Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about ScreenConnect?** The remote features like send control alt delete and the ability to switch between multiple displays is extremely helpful **What do you dislike about ScreenConnect?** The delay between action and response can sometimes be difficult to deal with **What problems is ScreenConnect solving and how is that benefiting you?** The ability to remotely operate multiple user devices and provide support on servers and other devices ### 32. Very useful software to use for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Harry Q. | Apprentice IT Support technician, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about ScreenConnect?** Ease of installation is very easy. Implementing this into most of our clients devices decreases our time to resolution as we can connect on to the devices whenever we need to. Multiple features. **What do you dislike about ScreenConnect?** Nothing to really dislike about screenconnect except a few bugs now and then **What problems is ScreenConnect solving and how is that benefiting you?** Faster resolution times and response times ### 33. Great ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Juan I. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2024 **What do you like best about ScreenConnect?** The ease of use as a technician and ability to manage clients. Easy to add configuration to the product. Easily deployed to workstations. Backstage is a great feature. Easily integrates with connectwise manage. **What do you dislike about ScreenConnect?** Service occasionally needs to be restarted event though workstation is online **What problems is ScreenConnect solving and how is that benefiting you?** Access out of state customers for remote support. And being able to deploy software in back stage has been great. ### 34. True to it's name - Works with minimal lags or issues **Rating:** 4.0/5.0 stars **Reviewed by:** Presh M. | Quality Assurance and Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about ScreenConnect?** - A useful tool in the arsenal of support professionals working with ConnectWise PSA - Available both as web application and a plugin on the ConnectWise PSA Manage application which ensures flexibile usage when working on urgent issues and reduces multitasking - Provision to run commands on remote system **What do you dislike about ScreenConnect?** - Developed by ConnectWise so only makes sense if integrated with ConnectWise PSA -Slow Login on web application - UI is in dark mode **What problems is ScreenConnect solving and how is that benefiting you?** A support professional can only do so much on call with user, especially if they are lack technical proficiency. In such cases, it becomes necessary to investigate the user that the user is facing by accessing their machine remotely. ConnectWise ScreenConnect gets the job done and I have been using it for troubleshooting different client issues. However, there are issues when using it such as slow login times and not a great UI. ### 35. Easy to deploy and access the machines **Rating:** 5.0/5.0 stars **Reviewed by:** Azhar Irfan G. | Senior Systems Administrator , Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about ScreenConnect?** It's UI is really nice and it makes it easy to search and access machines. Lots of customisation features available to choose from. I like how it is easy to run cmd in elevated role just from SC. You can also communicate seamlessly with users from this tool. Their are different options that you can choose from to install it on a machine. You won't usually have any issues with it but if you do their customer support team is awesome. **What do you dislike about ScreenConnect?** Not having ability to run PS scripts from Screenconnect is what I dislike most about it. **What problems is ScreenConnect solving and how is that benefiting you?** It makes it easy for our team to connect to the machines and remote in when we need to help our users remotely. We can find the machines easily without any hassle and the way it gives us options to organise different client sites it awesome. You can also run different tools from it and it also gives us file sharing options that makes it easy to share installers from our local machines. ### 36. Secure unattended access to your fleet in seconds. **Rating:** 5.0/5.0 stars **Reviewed by:** Austin C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2023 **What do you like best about ScreenConnect?** Fully customizable install client that can be deployed through your app manager to the fleet of devices in moments. You can filter for a specific device not only by the ID but the user name of the current signed on user as well. **What do you dislike about ScreenConnect?** Remote CMD doesnt allow you to easily navigate directories on the device (minor dislike). **What problems is ScreenConnect solving and how is that benefiting you?** ConnectWise has provided a very lightweight solution on client devices that enables support to remote access / unattended access on the fly. Previously a user had to consent via quick assist or team viewer and this saves hours every day of walking users through preparation for remote support by allowing techs to jump straight in. Also, updating the software is silent and can be performed to the fleet through the support console in a single click. Pure gold! ### 37. Use it every day, my business would not run nearly as well without it. **Rating:** 5.0/5.0 stars **Reviewed by:** Roger M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about ScreenConnect?** Easy to connect to clients. Has a toolbox that you can place your most used software tools in for use on remote computers, which is very configurable. Connects with clients when other remote control apps can't. Has multi-monitor feature which is very useful now many clients have multiple monitors. **What do you dislike about ScreenConnect?** Support is chat based or email, would prefer telephone support. **What problems is ScreenConnect solving and how is that benefiting you?** We provide remote support for 400 customers. This is our go-to tool for helping them and resolving their issues. It allows 3 simultanious connections, so sometimes it easier to work on computers in the same room using Screenconnect, since in combines all the computers on your main workstation. A customer calls for support and I can be remoted into their computer in under 90 seconds. ### 38. The best RMM agent software is offered with antivirus integration by screen connect **Rating:** 5.0/5.0 stars **Reviewed by:** Sabarinathan G. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about ScreenConnect?** It is so easy to use and best consold for all MSP and IT administrators **What do you dislike about ScreenConnect?** Nothing , I feel it is the best and the new development in connectwise screen connect makes works so easier and effective **What problems is ScreenConnect solving and how is that benefiting you?** I can control all my MSP client with this software and it a Hassle free and very effective application ### 39. Most used tool in our toolbox. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian C. | VP & Information Security Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about ScreenConnect?** This is a tool our techs use every day, we actually have a remote tool built into our RRM but Screen Connect is so much easier to use our techs wanted to keep it because of all the features that make thier job easier. **What do you dislike about ScreenConnect?** The price is starting to climb a bit, its still valuable but if we ever leave it will be because the price just got too high. **What problems is ScreenConnect solving and how is that benefiting you?** ScreenConnect is the primary tool our techs use to handle remote support requests, its quick and easy to establish a remote connection and has the tools and features to allow us to quickly solve user issues and get them back to work. ### 40. Great tool for supporting our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Bilal T. | Technical Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about ScreenConnect?** Connectwise ScreenConnect is a great way for us to connect with customers in order to troubleshoot various issues. It's a simple tool which we can easily get customers to navigate to via the web or send them direct emails to establish a support session. **What do you dislike about ScreenConnect?** Very rarely so we have issues however in some scenarios we encounter issues where firewalls in place heavily restrict access to the application which is not entirely the products fault. **What problems is ScreenConnect solving and how is that benefiting you?** Ease of access into our customers environment whilst being a secure platform. ### 41. Great platform for inventory, data collection and remote connectivity **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony H. | IT Service Delivery Associate , Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about ScreenConnect?** Ease of use, data collection for the performance, patch management. **What do you dislike about ScreenConnect?** The limited features in Backstage Mode. The support when there's a bug, it's not as fast as it could be. **What problems is ScreenConnect solving and how is that benefiting you?** The ease of remote support in a managed interface. ### 42. Absolute one of the best Screen Connect software **Rating:** 5.0/5.0 stars **Reviewed by:** Raghav S. | Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about ScreenConnect?** The best feature for Connectwise scree connect is we can easily take remote connection and screen share RDP connection on end user devices as well as managed servers as well. **What do you dislike about ScreenConnect?** We have to login every time we open the Connectwise application as it dows not save credentials for SSO login. **What problems is ScreenConnect solving and how is that benefiting you?** It helps support engineer to analyse with all the details of particular device and logs to troubleshoot at ease for any issue end user device is facing. ### 43. Efficient and useful feature **Rating:** 5.0/5.0 stars **Reviewed by:** Pankaj B. | Lead Staff Engineer - IT (Product Manager), Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2024 **What do you like best about ScreenConnect?** The tool is very useful and handy in the modern Era of Information Technology. It does not even let you connect remotely on user's machines to troubleshoot, it also allows you to run queries, gather information, and queue things if the client is offline. Best part is, it allows you to connect through backstage. Which means, you can connect to any machines with admin rights on it and it won't disturb the user at all. **What do you dislike about ScreenConnect?** Nothing as such. No cons from me at all. **What problems is ScreenConnect solving and how is that benefiting you?** Saves time to resolve daily issues in our environment. ### 44. The most versatile remote collaboration tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nusrath H. | Senior EUC IT Service Desk Engineer 24/7, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about ScreenConnect?** I like the GUI of Connect wise and the versatility of the tools found within the system. Makes my job as an IT Engineer more easier with support my customers. **What do you dislike about ScreenConnect?** I think there could be more integration involved with accessibility to mobile devices from PC. **What problems is ScreenConnect solving and how is that benefiting you?** It's solving complex day to day user issues, and I am able to efficiently see from the end users perspective. Ultimately giving me the best judgment on how I can solve an issue with toolset and knowledge. ### 45. Quick and very responsive Screen connect Connect solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2024 **What do you like best about ScreenConnect?** Very easy interface and seaprate section for all admin actions on the device. almost negavite lags on the screen connect.v Multiple features to control devices. **What do you dislike about ScreenConnect?** Althrough the lags are very less, however the screen reolution which is shared is low, but that worth the lags. **What problems is ScreenConnect solving and how is that benefiting you?** ConnectWise ScreenConnect is solving all remote support needs for the organisation, easy to impliment and can be use on laptops, VDI and cloud PC and as per location devices are in diffrent folder due to location wise agent installation. ### 46. Review for Connectwise ScreenConnect by Rosheen Qazi **Rating:** 4.5/5.0 stars **Reviewed by:** Rosheen Q. | Enterprise Solutions Manager , Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about ScreenConnect?** ConnectWise ScreenConnect's intuitive interface, robust security features, and seamless remote access capabilities make it a standout choice for streamlined and secure remote support. **What do you dislike about ScreenConnect?** Occasional glitches in performance and complexities in initial setup can be mildly frustrating when using ConnectWise ScreenConnect. **What problems is ScreenConnect solving and how is that benefiting you?** ConnectWise ScreenConnect soluciona los desafíos del acceso remoto, permitiendo una resolución de problemas rápida, colaboración sin interrupciones y soporte técnico eficiente en diversas plataformas. Esto beneficia al ahorrar tiempo, mejorar la productividad y ofrecer soluciones rápidas a clientes o miembros del equipo sin importar su ubicación. ### 47. How ConnectWise ScreenConnect helps me be efficient in my role? **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie Anne A. | Operations/Sales/Media/Outreach and Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about ScreenConnect?** ConnectWise Control includes file transfer capabilities, allowing users to securely transfer files between the local and remote devices. This is useful for sharing necessary documents or software updates during support sessions. **What do you dislike about ScreenConnect?** The interface and certain advanced features may take time to become familiar with. **What problems is ScreenConnect solving and how is that benefiting you?** ConnectWise ScreenConnect enables efficient remote support by allowing IT professionals to connect to users' devices securely. Technicians can troubleshoot issues, resolve problems, and perform maintenance tasks without the need for physical presence. ### 48. Easily access and support devices **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about ScreenConnect?** One of the standout features of ConnectWise Control is its comprehensive toolbox for remote support. It allows technicians to troubleshoot, diagnose, and resolve issues efficiently. The software offers a wide array of functionalities, including remote control, file transfer, session recording, live chat, and multi-monitor support, among others. The ability to customize and brand the interface enhances the professional image when interacting with clients. **What do you dislike about ScreenConnect?** Initial Learning Curve: While the interface is generally user-friendly, new users might need some time to familiarize themselves with the extensive range of features available. This learning curve could be perceived as a challenge for those seeking quick and immediate implementation. **What problems is ScreenConnect solving and how is that benefiting you?** remote troubleshooting ### 49. very strong tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael M. | Head of Support Engineering Department, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about ScreenConnect?** Super easy setup, strong connections, reliable solution **What do you dislike about ScreenConnect?** some anti-virus detect the app like a virus **What problems is ScreenConnect solving and how is that benefiting you?** no need to be onsite ### 50. A necessary tool in our stack! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about ScreenConnect?** Easy to use and underestand how the process is. **What do you dislike about ScreenConnect?** Nothing in particular. It's enough for the use we give the tool. **What problems is ScreenConnect solving and how is that benefiting you?** We use SC to remotely support our clients. All our techs understand the tool very easily. ## ScreenConnect Discussions - [Jacquard](https://www.g2.com/discussions/27271-jacquard) - 1 comment, 1 upvote - [I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?](https://www.g2.com/discussions/i-would-like-to-switch-my-current-screenconnect-installation-to-connectwise-s-automate-can-i) - 1 comment, 1 upvote - [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) - 1 comment - [View ScreenConnect pricing details and edition comparison](https://www.g2.com/products/screenconnect/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+14%3A41%3A11+-0500&secure%5Bsession_id%5D=a8fd6fe3-9406-4f5a-a6e7-c5d87208ad71&secure%5Btoken%5D=d40af09bf850d4c399fff1d8c9d88ec3a649d5322db8fcadd78475f63f2e12d7&format=llm_user) ## ScreenConnect Integrations - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) ## ScreenConnect Features **Presenter Tools** - Live Preview - Remote Control - Switch Presenter **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Remote Support - Remote Video Support** - Video Control - Live Feed - Video Interaction **Content Management** - File Sharing **Conferencing Options** - Group Live Chat - Audio Conferencing **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Maintenance** - Remote Reboot - Remote Printing **Content - Remote Video Support** - Content Management - Instruction **Productivity Tools** - Mobile - Multi-Language Support **Application Tools** - Password Protection - Recording **Software Type** - Mobile - Browser Application - Desktop Application **Communication ** - Text Chat - VoIP - Screen Annotations **Platform - Remote Video Support** - Omni-channel - Self-Service - Usability **Administration** - User, Role, and Access Management - Performance and Reliability **Security** - Data Encryption - Compliance **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Screen Sharing** - Decision Making **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Device Management ## Top ScreenConnect Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,804 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (664 reviews) - [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) - 4.8/5.0 (502 reviews)