1. [Home](https://www.g2.com/) 2. ... 3. [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) 4. [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) 5. [ConnectWise Automate Claims vs Evidence](https://www.g2.com/products/connectwise-automate/claims-vs-evidence) # ConnectWise Automate Claims vs Evidence G2 compares ConnectWise Automate marketing claims from the sources linked below with real user reviews, then assesses how strongly the review evidence supports each claim. Last updated Sep 30, 2026 ## Claim: “The ConnectWise Platform™ gives you a clear, connected view of time, usage, and agreementsso you can invoice faster, accurately, and confidently.” Supported by reviews. A reviewer reports that the native PSA integration creates a seamless workflow for ticketing and billing, supporting the connected billing aspect of the claim. However, the reviews do not establish a clear view of time, usage, and agreements or demonstrate faster, more accurate invoicing. - “The native integration with ConnectWise PSA also creates a seamless workflow for ticketing and billing.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/12882422) Source: [https://www.connectwise.com/solutions/billing-reconciliation](https://www.connectwise.com/solutions/billing-reconciliation) ## Claim: “The ConnectWise Platform™ unifies PSA and RMM alerting, ticketing, and service workflows so you can stop reacting and start resolving while ConnectWise Agentic supercharges your team’s productivity.” Supported by reviews. Relevant reviewers report integrated PSA ticketing, alerting, and automation workflows that help identify and resolve issues efficiently. However, none specifically mention ConnectWise Agentic or independently establish the broader productivity impact attributed to it. - “Monitoring and alerting are highly tunable, which helps catch issues before clients even notice there’s a problem. The native integration with ConnectWise PSA also creates a seamless workflow for ticketing and billing.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/12882422) - “It makes it easier to view all of my tickets, and colleagues tickets. I am alerted when a ticket SLA is getting nearer to the contracted time and alerts me to update tickets.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/10339256) - “This software makes it easy to automate the maintenance and alerting for all our client's systems.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/365319) Source: [https://www.connectwise.com/solutions/service-desk-ticketing](https://www.connectwise.com/solutions/service-desk-ticketing) ## Claim: “The ConnectWise Platform automates manual onboarding tasks—like data entry, configuration, and vulnerability scanning—reducing errors, saving time, and standardizing processes across clients” Mixed support from reviews. Reviewers report that automation and scripting streamline operations and maintenance, but others describe lengthy setup and complex, error-prone configuration. The reviews support general automation benefits but do not specifically establish automated data entry, vulnerability scanning, or standardized onboarding across clients. - “The automation features are particularly powerful and streamline our operations significantly.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/13536599) - “This software makes it easy to automate the maintenance and alerting for all our client's systems.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/365319) - “It takes a while to get everything set up correctly. I'm not talking about the refine as you go. I mean the initial set up takes ages.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/12382402) - “Patching configuration is also complex and easy to misconfigure, which can lead to gaps in coverage.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/12882422) Source: [https://www.connectwise.com/solutions/client-onboarding](https://www.connectwise.com/solutions/client-onboarding) ## Claim: “The ConnectWise Platform transforms service desk ticketing into an intelligent, agentic workflow that assists with triage, prioritization, and resolution decisions – reducing manual effort, cutting resolution times, and boosting first-touch success.” Mixed support from reviews. Reviewers describe automation and ticket-alert workflows that can streamline operations, but others report substantial research, experimentation, and tuning burdens; none establish the claimed reductions in resolution times or improvements in first-touch success. - “The native integration with ConnectWise PSA also creates a seamless workflow for ticketing and billing.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/12882422) - “It makes it easier to view all of my tickets, and colleagues tickets. I am alerted when a ticket SLA is getting nearer to the contracted time and alerts me to update tickets.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/10339256) - “Sometimes complex and time consuming research and experimentation needed to get custom scripts working exactly as wanted.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/12507735) Source: [https://www.connectwise.com/solutions/service-desk-ticketing](https://www.connectwise.com/solutions/service-desk-ticketing) ## Claim: “End-to-end hyperautomation eliminates manual intervention -- from data intake to vulnerability scans, patching, and ticket remediation.” Disputed by reviews. Relevant reviewers consistently describe ongoing manual configuration, research, monitoring, and consultant involvement, particularly for patching and scripting, which conflicts with eliminating manual intervention end to end. - “Patching configuration is also complex and easy to misconfigure, which can lead to gaps in coverage. Without a consultant to guide the deployment, most teams end up only scratching the surface of its real power.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/12882422) - “Sometimes complex and time consuming research and experimentation needed to get custom scripts working exactly as wanted.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/12507735) - “If it is not monitored or properly configured the information can become unusable. It needs a strong admin to get the best from the product.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/12084024) - “There is a lot of research needed to make it work just how you would like” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/365319) Source: [https://www.connectwise.com/solutions/client-onboarding](https://www.connectwise.com/solutions/client-onboarding) ## Claim: “ConnectWise offers robust out-of-the-box monitoring and scripting solutions in addition to increased endpoint visibility, deep automation, integration, and scalability—all powered by The ConnectWise Platform™.” Mixed support from reviews. Reviewers report powerful scripting, automation, monitoring, integration, and scalability, including management of thousands of endpoints. However, other reviewers say the default monitoring is noisy and requires significant tuning, while customization and setup can require substantial research, which undermines the claim's out-of-the-box robustness. - “The scripting engine is extraordinarily powerful, enabling deep automation across all endpoints. Monitoring and alerting are highly tunable, which helps catch issues before clients even notice there’s a problem. The native integration with ConnectWise PSA also creates a seamless workflow for ticketing and billing. On top of that, it scales impressively well, handling thousands of endpoints without any significant performance loss.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/12882422) - “The default monitoring setup is extremely noisy and takes significant tuning before it becomes genuinely useful.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/12882422) - “Automate is the core of our business, and helps us manage over 2500 machines” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/11974899) - “Maybe too much to go over. There is a lot of research needed to make it work just how you would like” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/365319) Source: [https://www.connectwise.com/solutions/endpoint-management](https://www.connectwise.com/solutions/endpoint-management) ## Claim: “ConnectWise transforms billing and reconciliation into a streamlined, automated process that reduces errors, accelerates payments, and ensures revenue doesn’t slip through the cracks.” Supported by reviews. A reviewer reports that the native PSA integration creates a seamless workflow for billing, supporting the streamlined-process aspect of the claim. However, the reviews do not specifically establish reduced errors, faster payments, or preventing revenue leakage. - “The native integration with ConnectWise PSA also creates a seamless workflow for ticketing and billing.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/12882422) Source: [https://www.connectwise.com/solutions/billing-reconciliation](https://www.connectwise.com/solutions/billing-reconciliation) ## Claim: “ConnectWise endpoint management delivers real-time visibility, automated remediation, and instant access from a single, scalable platform.” Mixed support from reviews. Reviewers report strong automation, monitoring, remote-access, and scalability capabilities, including management of thousands of endpoints. However, others describe inaccurate visibility, noisy monitoring, and patch-coverage gaps, so the evidence is mixed. - “As an admin, I can remote into user devices seamlessly and automate tasks from our end.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/13536599) - “The reporting section is a bit lacking when it comes to tracking how many apps are installed on a device. It kind of lags in providing accurate information about installations.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/13536599) - “The default monitoring setup is extremely noisy and takes significant tuning before it becomes genuinely useful. Patching configuration is also complex and easy to misconfigure, which can lead to gaps in coverage.” [Read Full Review](https://www.g2.com/products/connectwise-automate/reviews/12882422) Source: [https://www.connectwise.com/solutions/endpoint-management](https://www.connectwise.com/solutions/endpoint-management)