I like how Connecteam streamlines my business. When I get a job, I simply post the shift, and my artists can claim it without me needing to text message everyone. I find it easy-to-understand and appreciate that both I and my artists can use it through the mobile app. Review collected by and hosted on G2.com.

The mobile app is pretty glitchy and doesn't have all the same features as the web browser. For instance, I can't duplicate a shift on the mobile app, so setting up a shift is best to do on the web browser, which isn't necessarily convenient. There was a lot of learning curve and confusion around the icons and symbols used. It's very difficult to see if a shift was actually claimed or not, and if it was published. The initial setup was extremely challenging. Review collected by and hosted on G2.com.

Connectteam has been so easy to learn, especially since I am not generally IT savvy. It was quick to pick up and use, the app on my mobile device has been a great way to get quick notifications if I am not in my office. Its easy for the team to quickly clock in and out for the day and sends notification for approval when these shifts are recorded. It has an easy to follow process with icons that quickly explain which task you are needing to do. I love the reminders in the morning for our team "its time to clock-in" this eliminates missed shifts and missed clock-ins. I has been great and our team uses it for many things. We use it all day long to communicate between staff and the alerts pop up real time so we can respond timely with each other. Review collected by and hosted on G2.com.

I am not aware of a desk top app. The desktop app would be beneficial to quickly access it every morning instead of logging in through a browser. Just a little quicker access. Otherwise it has been great. Review collected by and hosted on G2.com.

We needed to have a timeclock for multiple employees who work at multiple locations, and we are in California, so there was a compliance piece as well. Connecteam hit all the buttons for us, and then also had added bonuses of time off tracking, forms, surveys...tons of extra HR products that just set it above the software we were currently using. Customer support has been great and the onboarding was easy. Our employees were used to the system same day. Review collected by and hosted on G2.com.

Honestly at this point, I haven't found anything. Review collected by and hosted on G2.com.

It has workforce and compliance tracking which allows swift distribution of food safety guidelines, SOPs and quality control checklists direct to our production staff via their mobile phones.

It’s training and onboarding modules ensure maintaining our staff awareness of food safety protocols

It’s ability to track shift schedules and attendance allows for qualified persons to be assigned in quality monitoring sections and roles or the critical areas Review collected by and hosted on G2.com.

Despite its support for operational tracking, it does not provide deep statistical analysis for the non-conforming reports or the existing quality trends Review collected by and hosted on G2.com.

I find Connecteam incredibly useful for chatting and updating clients and making quick announcements whenever needed. The mobile-friendly aspect of the software is amazing for our staff working in the field. The feature of clock in and clock out, along with GPS tracking, is unique and valuable for ensuring our employees' attendance is real and for tracking the field team's specific work locations. The initial setup was quite smooth and simple, which I really appreciated. Review collected by and hosted on G2.com.

The reports and analytics generated by Connecteam can be better because the detailed reports are not enough to understand the market needs, making the software less efficient for our business. Review collected by and hosted on G2.com.

The support and customer service provided when needed are excellent. Like with any new app, it takes some time to get used to, the scheduling feature is brilliant. Our staff really enjoy using the app and chats, and it helps keep everyone organized in one place, so we no longer have to rely on texts, WhatsApp, or emails scattered everywhere. We plan to use the voucher section to offer rewards and incentives to our staff in 2026. Since our business is new and busy, we still have a lot to learn, and I think it will take a few months to fully understand everything the system can do, as it offers so many features. Review collected by and hosted on G2.com.

Little more pricier than other companies Review collected by and hosted on G2.com.

Connecteam has been a game changer for our business. It has massively improved how we schedule our workers and completely streamlined our payroll process. The time clock feature alone has saved us a significant amount of money; we can now accurately track representatives’ exact hours and ensure shifts are worked in full. This solved a major issue we previously faced when staff were simply invoicing us for their time, which often led to early departures going unnoticed.

A large portion of our workforce is made up of students, and historically this role was quite informal, something they could pick up easily to earn a bit of extra cash. Since implementing Connecteam, however, the entire operation feels far more professional. The structure, visibility, and communication tools have helped our workers feel like they are part of a serious, well-run company rather than just a casual side job. This has had a really positive impact on engagement and accountability.

On top of the product itself, the Connecteam staff have been outstanding. Their support team, along with the AI assistant, made the transition incredibly smooth and stress-free. The onboarding process was clear, efficient, and well supported every step of the way. Overall, Connecteam has delivered real operational and financial benefits, and we couldn’t be happier with the platform. Review collected by and hosted on G2.com.

In terms of areas for improvement, we haven’t quite managed to get our reps fully engaged with the in-app group chats yet. They tend to be more responsive on WhatsApp, so we haven’t made as much use of the chat feature as we originally expected. It may simply be a change-management issue on our side rather than a limitation of the platform itself.

Another small improvement would be around payroll setup. It would be extremely helpful if workers could enter their bank details during the sign-up process and have these details automatically appear on the exported payroll PDF. Currently, adding bank details to payroll each month takes a bit of extra manual time. Review collected by and hosted on G2.com.

The absolute ease of use and customer response time. Easy to train the team, the app never fails so I do not experience any downtime. I love they introduced the free for under X amount of users, as any business can go up and down depending on demand. I love that Connecteam works with this and you don't have to go looking for something 'cheaper' to tie you over.

I also love that Connecteam takes on feedback to strenghten their business. I have seen many suggested ideas implemented in to the app, even if it is not quite ready for my own business, it's good to know they have multiple options. Review collected by and hosted on G2.com.

I do not have a downside. I have used Connecteam for years and no plans to leave. If I was growing my business, I would chat with them first before finding alternative options. Fab team Review collected by and hosted on G2.com.

It's infrequent to find a business that considers small businesses the way Connecteam does. It's an amazing system that allows us access to, to run our small teams with features that are helpful to us. I find their system extremely easy to use and navigate, I love the abundance of features too. Support and help articles are also really great! Review collected by and hosted on G2.com.

I do believe there are some limitations for notifications, more flexibility would be awesome. I would love to see more automation capabilities. Again, as a small business, with few hands doing many different roles, this would be super helpful. I would like to see the knowledge base / resources work similarly to the help articles so employees can search. Review collected by and hosted on G2.com.

I have not used the the total platform for Connecteam to date. Mostly I have used the scheduling part of the program and I have found it easy to use. I can use it with payroll however my co-workers have issues of putting in their time sheets so that is still a work in progress. Shortly I will be assigning tasks that need to be completed to each individual as well. I do like the forms feature where I can put several things into the knowledge base and the employees can look at what has been uploaded as they need to. To date customer support has been great. I normally can't participate in their web meetings, however, they do send me the recordings of what they talked about which I review and find very helpful. Review collected by and hosted on G2.com.

The downside for me is that it has a huge learning curve. With someone who is time limited like myself learning each aspect of the program takes a lot of time. The more I use it the more I remember. I just wished I had more free time in my day to learn more of the program that can help me outside of the scheduling program which is my main focus Review collected by and hosted on G2.com.