Reduce your software costs by 18% overnight
Connect First Cloud Platform

Connect First Alternatives & Competitors

(19)4.4 out of 5

Looking for alternatives to Connect First Cloud Platform? Tons of people want Contact Center Operations Software to help with agent scheduling and assignment, session recording, and mobile sms. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Operations Software that reviewers voted best overall compared to Connect First Cloud Platform. Based on reviewer data you can see how Connect First Cloud Platform stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Talkdesk, Aircall, NICE inContact, and CallTrackingMetrics are the most popular alternatives and competitors to Connect First Cloud Platform.

Top Alternatives to Connect First Cloud Platform

  • Talkdesk
  • Aircall
  • NICE inContact
  • CallTrackingMetrics
  • Genesys Cloud

Top 20 Alternatives & Competitors to Connect First Cloud Platform

    #1
    #1
  1. Talkdesk

    (1,156)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Connect First:
  2. World's Leading Cloud Call Center Software

    Categories in common with Connect First:

    UT
    Taldesk software benefits its actions to promote communication work, where its professional knowledge of shared networks positions brands and collaborative integrations of data samples and...Read more

    Reviewers say compared to Connect First Cloud Platform, Talkdesk is:

    Slower to reach roi
    Better at meeting requirements
    More usable
    #2
    #2
  3. Aircall

    (348)4.3 out of 5

    Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Connect First:
  4. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Connect First:

    CF
    I like that aircall is easy and efficient to use - easy to call clients and works very well from my laptop Generally a great tool for businesses to use to contact. I have used the aircall system...Read more

    Reviewers say compared to Connect First Cloud Platform, Aircall is:

    Slower to reach roi
    More usable
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
    Learn More
    #3
    #3
  5. NICE inContact

    (878)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Connect First:
  6. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Connect First:

    UI
    I like that the program has so many available options to communicate with people internally and externally. Internally, the program allows me to transfer to people within my agency by using phone...Read more

    Reviewers say compared to Connect First Cloud Platform, NICE inContact is:

    Slower to reach roi
    Better at meeting requirements
    #4
    #4
  7. CallTrackingMetrics

    (562)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Connect First:
  8. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Connect First:

    EM
    Aside from a robust set of tools and functions to help us effectively manage the call efforts, there is ALWAYS exceptional customer service.

    Reviewers say compared to Connect First Cloud Platform, CallTrackingMetrics is:

    Better at meeting requirements
    #5
    #5
  9. Genesys Cloud

    (439)4.3 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Connect First:
  10. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Connect First:

    TS
    Genesys cloud is a solid service. It tends to be very reliable. I suggest that you download the app and not use the Chrome service.

    Reviewers say compared to Connect First Cloud Platform, Genesys Cloud is:

    Slower to reach roi
    #6
    #6
  11. Zendesk Support Suite

    (2,278)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Connect First:
  12. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Connect First:

    AC
    Zendesk's Support Suite provides significant flexibility to ensure customer support threads are able to be centrally managed with ability to integrate to unlimited internal and external...Read more

    Reviewers say compared to Connect First Cloud Platform, Zendesk Support Suite is:

    Slower to reach roi
    Better at meeting requirements
    #7
    #7
  13. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Connect First:
  14. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Connect First:

    UF
    I like how Ujet allows you to communicate and connect with customers. It's quick, efficient and easy to use.

    Reviewers say compared to Connect First Cloud Platform, UJET is:

    Slower to reach roi
    Better at meeting requirements
    More usable
    #8
    #8
  15. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Connect First:
  16. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Connect First:

    AH
    1) Flexibility to integrate with Rest API 2) Scalability in SaaS model 3) Security Standard applied meet Industry standards 4) Customization and Uptime SLA's

    Reviewers say compared to Connect First Cloud Platform, Genesys Engage is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #9
    #9
  17. 3CX

    (351)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Connect First:
  18. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Connect First:

    Rafael d.
    RD
    Windows platform support and a very realiable solution, pricing easy to understand and easy to deploy (software), no need to acquire bundled hardware.

    Reviewers say compared to Connect First Cloud Platform, 3CX is:

    Slower to reach roi
    Better at meeting requirements
    #10
    #10
  19. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Connect First:
  20. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Connect First:

    KB
    The customizable feature and quick updates.

    Reviewers say compared to Connect First Cloud Platform, Genesys PureConnect is:

    Slower to reach roi
    #11
    #11
  21. X Series (Formerly Virtual Office)

    (277)4.0 out of 5

    X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Connect First:
  22. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Connect First:

    AM
    Having all UC operations in one application. Call quality is excellent and great reporting to see where call issues might be. Being able to link outside reps with the mobile app to all of the...Read more

    Reviewers say compared to Connect First Cloud Platform, X Series (Formerly Virtual Office) is:

    Slower to reach roi
    #12
    #12
  23. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Connect First:
  24. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Connect First:

    Kevin B.
    KB
    The tool is easy to learn and stand up, but you have the ability to dive in and really customize it if you want. It is very easy for us to create custom messaging for holidays and closed times,...Read more

    Reviewers say compared to Connect First Cloud Platform, Five9 is:

    Slower to reach roi
    #13
    #13
  25. CloudTalk

    (246)4.4 out of 5
    Optimized for quick response

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Connect First:
  26. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Connect First:

    Tobias K.
    TK
    The configuration of functionaltiy like IVR and the integration of other solutions like Hubspot. The technical personal helped me to configure an number for outgoing calls which I own (with another...Read more

    Reviewers say compared to Connect First Cloud Platform, CloudTalk is:

    Slower to reach roi
    Better at meeting requirements
    More usable
    #14
    #14
  27. Dixa

    (236)4.2 out of 5
    Optimized for quick response

    Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Connect First:
  28. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Connect First:

    Pascal S.
    PS
    Onboarding was super easy. Our team was up and running within the first hour off going live. The team loves to work with the tool and we increased our efficiency directly.

    Reviewers say compared to Connect First Cloud Platform, Dixa is:

    Slower to reach roi
    #15
    #15
  29. MiCloud Connect

    (204)3.8 out of 5
    Optimized for quick response

    Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Connect First:
  30. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Connect First:

    AT
    I can see in real-time what calls are holding for the call center and what agent is available.

    Reviewers say compared to Connect First Cloud Platform, MiCloud Connect is:

    Slower to reach roi
    #16
    #16
  31. RingDNA

    (190)4.5 out of 5

    RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Connect First:
  32. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Connect First:

    GD
    It is easy to use and if something doesn't work, it's easy to get assistance

    Reviewers say compared to Connect First Cloud Platform, RingDNA is:

    Better at meeting requirements
    More usable
    #17
    #17
  33. Creatio

    (181)4.6 out of 5

    Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Connect First:
  34. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Connect First:

    UE
    Our experience with Creatio has been very positive. The system helps us in a number of ways from aggregating and structuring customer data to managing various types of customer cases in a...Read more

    Reviewers say compared to Connect First Cloud Platform, Creatio is:

    Slower to reach roi
    Better at meeting requirements
    More usable
    #18
    #18
  35. JustCall

    (179)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Connect First:
  36. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Connect First:

    Steve R.
    SR
    We use Justcall as it integrates with our email management/communication dashboard Frontapp

    Reviewers say compared to Connect First Cloud Platform, JustCall is:

    Slower to reach roi
    #19
    #19
  37. Kixie PowerCall

    (171)4.6 out of 5

    Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Connect First:
  38. Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Connect First:

    Kristoff L.
    KL
    I love the fact that when your calling a prospect from across the country you get a local caller ID presence. It increases your connection rates and allows you to have more meaningful connections....Read more

    Reviewers say compared to Connect First Cloud Platform, Kixie PowerCall is:

    Better at meeting requirements
    More usable
    Easier to admin
    #20
    #20
  39. Tenfold

    (166)4.5 out of 5

    Tenfold digs deep into all your business history and aggregates all data, including sales, service, and marketing, into a unified view that users can access in real time. All contact points and interactions with your customers are captured, such as business call, email, text, and chat and you don’t have to put in the manual labor.

    Categories in common with Connect First:
  40. Tenfold digs deep into all your business history and aggregates all data, including sales, service, and marketing, into a unified view that users can access in real time. All contact points and interactions with your customers are captured, such as business call, email, text, and chat and you don’t have to put in the manual labor.

    Categories in common with Connect First:

    Israel G.
    IG
    Tenfold, the most convenient, time-saving, easy to use, software. Predominantly the click to dial feature tool is what will save you the most time. Just one click and you're a couple seconds away...Read more

    Reviewers say compared to Connect First Cloud Platform, Tenfold is:

    Better at meeting requirements
    More usable