
Confluent provides as much or as little assistance as needed to get you up and running with Kafka without the complexity and operational burden of running it yourself.
We prototype using local dockerized Kafka services and flip over to the managed equivalents in our live environments.
Even on a lower tier plan we see excellent uptime and have had no significant disruptions.
When we have had questions Confluent has been able to answer them and provide suggestions both within their offerings and outside of them.
Deployed and configured through Terraform to make infrastructure setup consistent. Review collected by and hosted on G2.com.
If you are looking specifically for managed Kafka there is really no downside I see to using Confluent. Review collected by and hosted on G2.com.