What I like most about Confluence is how it brings everything into one place. It makes documenting processes, sharing knowledge, and collaborating with teams much easier. Instead of information being scattered across emails or chats, it lives in a structured space where everyone can access and update it when needed. I also find the page hierarchy and linking between pages really helpful for organizing information logically. It saves a lot of time when you need to look up something quickly or onboard someone new to a project. Overall, it helps teams stay aligned and keeps knowledge from getting lost. Review collected by and hosted on G2.com.

One thing I sometimes find a bit challenging with Confluence is navigating through large spaces when there are many pages and subpages. It can take a little time to locate the exact document you’re looking for, especially if the structure isn’t very standardized. Also, editing and formatting pages can occasionally feel less intuitive compared to simpler document tools.

That said, once the content is organized well and teams follow a consistent structure, it works quite effectively for documentation and collaboration. Review collected by and hosted on G2.com.

We have different pages for different departments across our team. Also, we can edit the pages according to us in real time when every edit is saved, you can compare to previous versions and see change exactly what also that doesn’t of templates that we can use for project reports. Review collected by and hosted on G2.com.

When I first started using Confluence, I didn’t understand a lot of the buttons or the sidebar. The interface felt overwhelming at first, so it took me some time to adjust to Confluence and figure out what to do and how to get to where everything is. Review collected by and hosted on G2.com.

I love Confluence as a product, but its architecture and how it works are the best things. The way we can search across the organization at times and at others search within a specific space makes it a go-to place to debug anything at our firm. It stores over a decade of technical documentation, making it a big asset to agentic coding since we can use Confluence MCP server to provide more detailed and firm-specific context to our models. I also like that no setup was required and it worked out of the box for me. the UI is awesome & how the integrates with the whole SDLC ecosystem is the main thing that makes it worth it Review collected by and hosted on G2.com.

I feel like the search is mostly lexical right now. If there were some semantic-search upgrades, that would be really awesome—especially if it also included an inbuilt chatbot. I also think they should offer a native MCP server rather than relying on firms to create their own, and that the search experience should move toward semantic, vector-based searching.

At times it becomes really hard to navigate through a clutter of documents. If there were a solution that could streamline that experience and make it easier to find what I need, it would be awesome. Review collected by and hosted on G2.com.

I mainly use Confluence for technical documentation and for sharing internal knowledge across my team. One of the most valuable features for us is the version history, since it lets us track changes over time and roll back updates when needed—especially during large project migrations or when requirements change.

Collaborative editing has also noticeably improved our workflow. It’s particularly helpful when multiple developers and stakeholders need to work on the same documentation at the same time, without creating duplicate pages or causing confusion.

I’ve also found the templates very useful for keeping project documentation organized, including API references, migration plans, and operational runbooks. They cut down the time we’d otherwise spend starting documents from scratch and help keep information consistent and standardized across teams.

Another big advantage is how easy it is to maintain a centralized knowledge base for onboarding new team members, which has reduced our reliance on repeated knowledge-transfer sessions. Review collected by and hosted on G2.com.

One area where Confluence could improve is its template library. The existing templates are solid for general documentation, but for growing engineering teams working with complex systems, there’s room for more practical, modern use cases.

For instance, during legacy application migrations, documentation can become overwhelming very quickly. Architecture docs, dependency maps, migration plans, risk assessments, deployment steps, and operational notes start piling up, and it becomes hard to keep a consistent structure across teams. Purpose-built templates for scenarios like legacy modernization, microservice migration, cloud migration, or production rollout planning would make this kind of documentation far easier to organize and maintain.

Navigation and knowledge discovery also become challenging as documentation scales. Once a project grows to hundreds of pages (200–500+), new team members often struggle to understand the overall system without spending a lot of time digging through scattered pages.

An AI-powered overview or knowledge summary feature could add a lot of value here. For example, Confluence could generate a high-level overview page or a visual knowledge map that summarizes the purpose of a space or section, the major systems involved, key workflows, dependencies, and the most important related documents. This would improve onboarding, reduce time spent searching, and help teams grasp the bigger picture without manually navigating through hundreds of pages. Review collected by and hosted on G2.com.

I find it extremely easy to share a document in Confluence and then invite people to comment there, which ensures all knowledge stays in one place across the company. I also appreciate the integration with MCP that allows us to connect to Claude, making document referencing easier across various teams, including marketing, product, and engineering. It's particularly useful that Claude can query documents across Confluence pages, providing insights Review collected by and hosted on G2.com.

I mean, their UI doesn't work well. It's one of the most clunky software that I've used. I personally would not want to use Confluence, but the company uses it, and that's why we use it. It's not the most easy-to-use software. Review collected by and hosted on G2.com.

I am very satisfied with the use of Confluence's digital features and resources because it is a high performance technical platform that offers the best AI capabilities to execute all my work processes in collaboration with my team members.

In addition, I can say that Confluence's main panel is designed to meet all the digital needs and requirements of all users, facilitating the adoption of its technical features and allowing for the customization of all its systems. Review collected by and hosted on G2.com.

I can't think of anything negative about Confluence's technical features, my experience has been very good and I think it's an ideal platform for business work environments. Review collected by and hosted on G2.com.

Its simplicity of user experience and vast usage in the industry in almost most of the organization makes Confluence as an individual collaboration tool. Its integration with either identity and access management or draw.io as a plugin tool is easy to use and the webhooks integration with tools like microsoft teams. Review collected by and hosted on G2.com.

There should be integration of technical services icons, especially for the IT architecture diagrams, and its price is also slightly on the upper level. Review collected by and hosted on G2.com.

We link our confluence pages to Jira tickets and it's honestly saved so much back and forth. No more asking "wait why did we decide this" three months later, you just click through and it's there. Review collected by and hosted on G2.com.

Search can be annoying honestly. Sometimes it shows me an old version of a page instead of the latest one and I end up reading outdated info by mistake. Review collected by and hosted on G2.com.

As an active user of Confluence's virtual work features and solutions, I can say that it is one of the best digital platforms for implementing better business communication and collaboration processes through your organization, promoting teamwork and improving the productivity of your work processes in a short time.

In addition, I can also say that Confluence is a platform that quickly integrates with all the systems and applications you work with, facilitating the adoption of its work systems and the automation of repetitive tasks and processes. Review collected by and hosted on G2.com.

I have nothing negative to say about Confluence's virtual work features and elements, I think it is an excellent platform that adapts to the needs and preferences of each user in a short time. Review collected by and hosted on G2.com.

I love using Confluence for contextual collaboration; it turns fragmented information into structured, actionable knowledge and breaks down silos between product, engineering, and business teams. I appreciate how it reduces context switching by embedding Jira tasks, Figma designs, and live roadmaps into a single page, creating a unified cockpit for teams. It preserves decision logic through version history and inline comments. Confluence's templates help in scaling team knowledge by streamlining onboarding and standardizing documentation. My favorite aspect is that it doesn't just store knowledge, it contextualizes it, weaving abstract ideas from product managers and technical specs from engineers into a navigable narrative accessible to the entire business. It reduces 'search friction', meaning I don't have to ask for status updates or reasons, as the context is already baked into the page. This autonomy enhances team speed, alignment, and confidence in execution. It's uniquely valuable for a mid-sized company by providing the structure of an enterprise tool with startup flexibility, preventing growth chaos and offering a stable framework as the company scales. Review collected by and hosted on G2.com.

Confluence is unmatched in depth, but it's currently at risk of becoming 'too heavy'. By focusing on performance, search relevance, and notification intelligence, Atlassian can ensure that the tool remains an accelerator for productivity rather than a source of administrative overhead. Review collected by and hosted on G2.com.