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Configuration Management Solutions

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Pointel Configuration Management Solution (CMS) is easy to use, thin-client application that provides you with complete control over your Genesys Cloud configuration environment. CMS instantly highlights changes made to the Genesys Cloud configuration environment and it includes a detailed Genesys audit, import/export, snapshot/restore, and alerting capabilities. Pointel CMS captures all of the changes within your contact center and provides the information graphically so you can quickly and easily understand the changes made to your Genesys Cloud Configuration Management Environment.

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