The G2 on Tandem

Tandem Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use with Tandem, finding its interface user-friendly and navigation straightforward. (2 mentions)

Users appreciate the responsive communication from Tandem, ensuring timely support and assistance in their efforts. (1 mentions)

Users find Tandem to significantly enhance compliance and efficiency in their vendor management processes, proving its value. (1 mentions)

Users value the optimized compliance management in Tandem, enhancing efficiency in vendor management programs. (1 mentions)

Users rave about the prompt and supportive customer service from Tandem, enhancing their overall experience. (1 mentions)

Users commend Tandem for its robust security features, enhancing efficiency and compliance in vendor management. (1 mentions)

Users appreciate the timely support from Tandem, enhancing their experience and efficiency in critical banking tasks. (1 mentions)

Users find the complex setup of Tandem time-consuming and frustrating, hindering their overall experience. (1 mentions)

Users report facing delays in downloading and setting up Tandem, leading to frustration and longer wait times. (1 mentions)

Users find the difficult setup process for Tandem frustrating, causing delays in getting started with the app. (1 mentions)

Users report experiencing slow download times on their phones, making setup a frustrating process. (1 mentions)

Users find the geographical bias of Tandem limiting, as its focus on banks doesn't suit non-financial organizations. (1 mentions)

Users feel the limitations in customization of Tandem hinder tracking in-house training for non-bank organizations. (1 mentions)

Top Pros or Advantages of Tandem

1. Ease of Use

Users appreciate the ease of use with Tandem, finding its interface user-friendly and navigation straightforward.

See 2 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Tandem - Vendor Management"

What do you like about Tandem?

Tandem has become a valuable asset for us as it has optimized our vendor management program. The benefits of improved efficiency and compliance make

Yanique W.

Mid-Market (51-1000 emp.)

5.0/5

"Lets Review Tandem"

What do you like about Tandem?

It is user friendly which allows me to find things easy and not have to be navigating throughout the site looking for what I need and the interface is

2. Communication

Users appreciate the responsive communication from Tandem, ensuring timely support and assistance in their efforts.

See 1 mentions

See Related User Reviews

William P.

Mid-Market (51-1000 emp.)

5.0/5

"Product Review of Tandem"

What do you like about Tandem?

It is nice to work with a partner who responds to questions and supports you in your efforts. Everytime I reach out to the support team I always get

3. Compliance

Users find Tandem to significantly enhance compliance and efficiency in their vendor management processes, proving its value.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Tandem - Vendor Management"

What do you like about Tandem?

Tandem has become a valuable asset for us as it has optimized our vendor management program. The benefits of improved efficiency and compliance make

4. Compliance Management

Users value the optimized compliance management in Tandem, enhancing efficiency in vendor management programs.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Tandem - Vendor Management"

What do you like about Tandem?

Tandem has become a valuable asset for us as it has optimized our vendor management program. The benefits of improved efficiency and compliance make

5. Customer Support

Users rave about the prompt and supportive customer service from Tandem, enhancing their overall experience.

See 1 mentions

See Related User Reviews

William P.

Mid-Market (51-1000 emp.)

5.0/5

"Product Review of Tandem"

What do you like about Tandem?

It is nice to work with a partner who responds to questions and supports you in your efforts. Everytime I reach out to the support team I always get

6. Security

Users commend Tandem for its robust security features, enhancing efficiency and compliance in vendor management.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Tandem - Vendor Management"

What do you like about Tandem?

Tandem has become a valuable asset for us as it has optimized our vendor management program. The benefits of improved efficiency and compliance make

7. Timely

Users appreciate the timely support from Tandem, enhancing their experience and efficiency in critical banking tasks.

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Richard S.

VP-IT

Mid-Market (51-1000 emp.)

1/23/2024

"Must Have FI Software"

5/5

What do you like best about Tandem?

The more modules you use at Tandem, the more your information is spread out between products. The products talk to eah other and it makes compliance a little easier. I use it every day and the feathures that each module has are fantastic. It is so easy to use and very intuitive. Whould yoyu run into a problem support is excellent Review collected by and hosted on G2.com.

What do you dislike about Tandem?

They need more modules to help me out more! Review collected by and hosted on G2.com.

David L.

Information Technology Risk Manager

Mid-Market (51-1000 emp.)

2/13/2024

"Tandem modules are a good fit for our company"

5/5

What do you like best about Tandem?

We use the Vendor Management, Risk Assessment, Compliance and Policies modules. I like that there is integration between modules. Modules can be customized to fit our needs. I think overall it creates a great framework for consistency. Tandem modules include up to date guidance. I especially like the Knowledge Base and webinar sessions offered. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

There's only a few minor layout changes I would make, but overall I don't have any major issue with anything. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

4/3/2024

"Beyond Checking the boxes"

5/5

What do you like best about Tandem?

Tandem brings an expertise that not only prepares the organization for an exam but also helps build an environment that establishes practices to assess risks, secure data and ensure business continuity. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

The only improvement I would suggest at this time would be to allow multiple contacts for questionnaire assignment for policies within Tabdem or document request items during an audit. Review collected by and hosted on G2.com.

Response from Samantha Torrez-Hidalgo of Tandem

edit

Thank you for your kind words and positive review! We're glad you're a customer of Tandem. We appreciate your feedback regarding assigning responsibility to questionnaires, and about documenting request list items for an audit. Please be sure to keep an eye on our software updates blog, so you can be notified if and when this feedback is implemented into Tandem!

See how Tandem improved

Barry B.

Business Continuity and Disaster Recovery Manager

Mid-Market (51-1000 emp.)

4/2/2024

"As I get more familiar it’s amazing"

4/5

What do you like best about Tandem?

I love the integration between all of the pieces into one central location Review collected by and hosted on G2.com.

What do you dislike about Tandem?

Some features inside the BCP able to have users submit. Review collected by and hosted on G2.com.

Andres R.

Small-Business (50 or fewer emp.)

1/23/2024

"A must to have in your InfoSec/Compliance Portfolio"

5/5

What do you like best about Tandem?

This is a product that helps you navigate the very complex tasks of Compliance and InfoSec. It also has all their modules integrated, so it actually helps you upload and work in some parts a single time. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

They need to integrate their user syncronization with Entra ID. Review collected by and hosted on G2.com.

Jessica T.

Mid-Market (51-1000 emp.)

4/3/2024

"JAT Tandem Review"

5/5

What do you like best about Tandem?

All in one console makes it easy to dive into components. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

Some components need to have a smoother data flow to access components. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

3/29/2024

"Tandem is very user friendly and is customizable to fit the needs of your organization."

5/5

What do you like best about Tandem?

I was able to customize the functionality of various modules to fit the needs of the Bank Review collected by and hosted on G2.com.

What do you dislike about Tandem?

Nothing. Everything about Tandem is great. Review collected by and hosted on G2.com.

Verified User in Banking

Small-Business (50 or fewer emp.)

5/15/2024

"Everything in One Place"

5/5

What do you like best about Tandem?

The risk asssessment, business continuity, and cybersecurity modules are especially useful and expedient for our bank. Also, the Additional Resource training videos are handy and beneficial for employee training. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

We haven't really found a downside from using Tandem. Review collected by and hosted on G2.com.

Response from Samantha Torrez-Hidalgo of Tandem

edit

We appreciate your kind words about Tandem, and we're glad to hear its a time saver for your organization! We're happy to have you as a customer, and look forward to any other feedback you'd like to share with us.

Cody E.

Information Technology Process Analyst

Mid-Market (51-1000 emp.)

4/2/2024

"Review for Star Wars"

5/5

What do you like best about Tandem?

Fairly easy to use and lots of resources for gaining knowledge about Tandem. Report generations are straightforward. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

Not much other than one of the search functions. Have to be super specific what vendor you're searching. Review collected by and hosted on G2.com.

Response from Samantha Torrez-Hidalgo of Tandem

edit

Thank you for the kind review! We are extremely glad to have you as a customer of Tandem. We appreciate your feedback regarding search functions, and we can document this as a request for future improvement.

Verified User in Financial Services

Enterprise (> 1000 emp.)

2/15/2024

"Great tool with templates that assist with quick implementation"

4/5

What do you like best about Tandem?

Updates to the product based upon the insdustry changes. The templates allow for a faster implementation. Reports are detailed. Review collected by and hosted on G2.com.

What do you dislike about Tandem?

I would like to have an option for a risk register Review collected by and hosted on G2.com.

Response from Brian Whipple of Tandem

edit

Thank you for the positive review! We are extremely glad you are a customer.

I wanted to address your comment about having an option for a risk register. Tandem does offer a solution. You can read about it in our knowledge base here: https://secure.tandem.app/KnowledgeBaseArticles/Show?id=4824&categoryId=1015

4.8 out of 5 stars

Tandem Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Top Pros or Advantages of Tandem

1. Ease of Use

2. Communication

3. Compliance

4. Compliance Management

5. Customer Support

6. Security

7. Timely

Top Cons or Disadvantages of Tandem

1. Complex Setup

2. Delays

3. Difficult Setup

4. Download Issues

5. Geographical Bias

6. Limitations

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