The transcription is very accurate in English and in Italian!

I love the highlights feature, with a little organization it makes your analysis super easy and helps creating clips and powerful video insights Review collected by and hosted on G2.com.

I think the usability of the highlights feature can be a little smoother - for example creating folders or categorize hightlights for each study / project

Not a fan of the home screen, can be more user friendly Review collected by and hosted on G2.com.

Condens is our company UX repository. I love the way it integrates with Zoom to upload videos, and how easy it is to edit videos/make clips, correct transcripts, and build reports.

I have had a few questions and when I contact Customer support, they are lightning fast to assit. The CTO himself even responds. Review collected by and hosted on G2.com.

The least helpful aspects on Condens are: pullout quotes - I would like a box like a newspaper to make it pop. I would also like embedded artifacts to copy when I copy reports. Review collected by and hosted on G2.com.

Interface and features are phenomenal. Very easy to use and I love the tagging fields and subfields. Transcripts are accurate. Tons of great features to organize and analyze your content. Customer service team is fantastic. Review collected by and hosted on G2.com.

Not much, there are some aspects of the interface that doesn't exactly fit my workflow, so it can be a little bit limiting. But there are plenty of awesome features to work around this and the customer service team is great at incorporating feedback into updated versions. Review collected by and hosted on G2.com.

Condens is an impressive UX research software that stands out with its ultra-fast whiteboard, capable of handling a large volume of data points with ease. The Split View feature is particularly useful, allowing me to see the tags being used (highlights section) and the whiteboard simultaneously. The highlights section is equipped with a super powerful search function, which includes filtering of tags and many other features, making it incredibly handy. Additionally, the AI summary feature is a valuable tool that helps interpret highlighted quotes, saving time and providing insightful summaries. Review collected by and hosted on G2.com.

Despite the many positive aspects, there is one major drawback that prevents me from continuing to use Condens. In the whiteboard, only one tag is visible on each quote. When two or more tags are used on a quote, they are not immediately visible and only appear when hovering over them. This limitation makes it harder to cluster quotes with multiple tags, adding an extra step to the process and reducing efficiency. Review collected by and hosted on G2.com.

Condens is a simple and effective solution to our needs. Getting used to the UI takes a little bit, but after that short learning curve, it's a great experience. When I have questions, or suggestions, I get personal responses from folks who are truly interested in understanding my perspective and improving their product. Review collected by and hosted on G2.com.

Some clients tell us they're confused by the UI Review collected by and hosted on G2.com.

Condens makes it very easy to perform basic tasks related to qualitative research, such as import recordings and transcribe them, create tag groups, tag interviews, keep track of previous and ongoing user studies, find and compare finding across multiple studies, etc. Also, being able to create and follow templates for projects, sessions, etc. speeds up our work significantly.

The two-panel layout and the possibility to drag insights from, for instance, tag groups to different types of artifacts is fantastic and very helpful, too. Review collected by and hosted on G2.com.

- While it's great that insights can be simply dragged and dropped to the Condens whiteboard, I unfortunately find the whiteboard itself quite "clunky" and not very intuitive to use, compared to other virtual whiteboards.

- The visualization options in both artifacts and whiteboards are quite limited, however I was happy to notice that it is finally possible to create tables in artifacts!

- At times I wish there were more "mass formatting" options for artifacts, such as defining media settings for clips for the entire artifact, instead of having to do that one-by-one. Review collected by and hosted on G2.com.

The AI transcribtion was really good along with the autogenerated summaries from both tag and the whole interview gave a quick and comprehensive overview of a user interview. This coupled with the tagging feature made it very easy to capture user insights from interviews Review collected by and hosted on G2.com.

There are some slight issues with the autotranscribtion, where it doesn't always things very well when it comes to a smaller language such as danish Review collected by and hosted on G2.com.

- The integration with my other applications (Google Business, Figma, etc.)

- The management of insights

- An innovative and practical user interface

- Based in the European Union and GDPR compliant

- Responsive customer support that genuinely seeks to assist

- AI-generated automated interview summaries

- Regular updates Review collected by and hosted on G2.com.

It takes some time to learn how to fully benefit from the interface. Review collected by and hosted on G2.com.

It's really great for a team to collaboratively analyzing videos. The transcript feature is really helpful, and being able to select a piece of the transcript and annotate is awesome Review collected by and hosted on G2.com.

Nothing major. It would be nice to have a canvas view, and it would be nice to have long-term free educatiaonal acess. Review collected by and hosted on G2.com.

Condens is an (almost) one-stop shop for UX research. It is great to manage users that have took part in different studies and share insights with different stakeholders. The product is being constantly developed and the team is easily approachable. Review collected by and hosted on G2.com.

Sometimes I am still afraid that making changes in one project will break all the others, but maybe that will solve itsel with more and more experience with Condens. Other than that, I wish there would be more privacy settings on published reports and the possibility to have a "booking page" integrated to my calendar -- fingers crossed to get them soon! :D Review collected by and hosted on G2.com.