--- title: Condens Reviews meta\_title: 'Condens Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 104 reviews by the users' company size, role or industry to find out how Condens works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 104 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Development url: https://www.g2.com/categories/development --- # Condens Reviews & Product Details Visit Website Condens is a user research repository and analysis platform that helps teams centralize, analyze, and share customer insights in one secure, easy-to-use space. Designed for UX researchers, designers, and product managers, Condens simplifies storing and analyzing research data from interviews, usability tests, surveys, and other feedback sources. It turns raw data into actionable insights, empowering organizations to make informed, customer-driven decisions. Condens helps organizations of all sizes solve the challenge of turning scattered research into meaningful insights. The platform acts as a centralized hub for customer knowledge, making it easier for every team to access, understand, and share insights across departments. This approach fosters an insights-driven culture where research actively informs product development, UX design, marketing strategies, and customer support. Its user-friendly interface, combined with AI-powered features, simplifies research processes for all team members, regardless of technical expertise. Condens supports both traditional analysis methods like line-by-line coding and theme development, as well as faster, AI-assisted workflows. With tools to summarize, group, and search information in seconds just by asking questions in plain language, as well as features like automatic summaries, synthesis tools, and pattern detection, AI helps reduce manual work without removing users from the process. These features help teams quickly identify trends and insights, enhancing research efficiency. All AI output is based on user prompts, fully editable, and always connected to its source data, so insights remain trustworthy and grounded in evidence. Sharing insights is simple and impactful with Condens. The tool offers customizable reports and whiteboards, video clips and highlight reels, which help to effectively communicate insights to stakeholders. A standout feature is the Insights Magazine; a personalized, self-serve portal where stakeholders can explore published research, revisit insights at any time, and remain connected to customer feedback without needing to request access. Integration with Slack and Microsoft Teams further enhances usability, enabling team members to surface validated insights directly within their existing tools just by asking AI natural-language questions. Security and scalability are at the core of Condens. The platform offers GDPR-compliant hosting in the EU or US, advanced access controls, and privacy tools such as data anonymization and redaction. These features allow organizations to protect sensitive research data while scaling user research across teams. With real-time collaboration features and unlimited viewer seats, Condens facilitates company-wide alignment and informed decision-making. Trusted by companies like Siemens, Accenture, Bank of Montreal, and Cisco, Condens effectively transforms fragmented research into a unified source of truth, maximizing the impact of user research efforts and its business value. * * * Product Website Condens Seller [Condens Insights GmbH](https://www.g2.com/sellers/condens-insights-gmbh) Discussions [Condens Community](https://www.g2.com/products/condens/discuss) Languages Supported Afrikaans, Amharic, Arabic, Azerbaijani, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Galician, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Burmese, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Sinhala, Slovak, Slovenian, Somali, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Chinese (Traditional), Maltese Solution Type All-in-One Overview by Alexander Knoll Show More ## Pricing Pricing provided by Condens. ### Free Trial Free Trial 1 User [ View More Pricing Information ](https://www.g2.com/products/condens/pricing) ## Condens Integrations (16) What do users say about integrations? Verified by Condens [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") API ](https://www.g2.com/products/api/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ChatGPT ](https://www.g2.com/products/chatgpt/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude Code ](https://www.g2.com/products/anthropic-claude-code/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") FigJam ](https://www.g2.com/products/fig-jam/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Figma ](https://www.g2.com/products/figma/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Glean ](https://www.g2.com/products/glean-technologies-glean/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Miro ](https://www.g2.com/products/miro/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Mural ](https://www.g2.com/products/mural/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TheyDo ](https://www.g2.com/products/theydo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") User Interviews ](https://www.g2.com/products/user-interviews/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UserTesting ](https://www.g2.com/products/usertesting/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UXtweak ](https://www.g2.com/products/uxtweak/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Beatriz Margarita L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Beatriz Margarita L.") BL Beatriz Margarita L. Docente Diplomado en Arquitectura de la Información y Experiencia de Usuario (AIUX) Small-Business (50 or fewer emp.) 10/15/2020 "The tools that we UX needed" 5/5 What do you like best about Condens? I believe that coding tools and automatic transcription facilitate collaborative work in research process analysis, in addition to saving time. I am a UX Researcher and UX teacher at various universities in Chile and I have recommended it because I consider it the most complete tool today for conducting user research with methodological rigor. Review collected by and hosted on G2.com. What do you dislike about Condens? Sometimes when we are taking notes, there are server issues that cause the platform to stop, and that is delicate when you are in the middle of an interview taking notes. I hope they can solve it. Review collected by and hosted on G2.com. Recommendations to others considering Condens: I believe that coding tools and automatic transcription facilitate collaborative work in research process analysis, in addition to saving time. I am a UX researcher and UX teacher at various universities in Chile and have recommended it because I consider it the most complete tool today for conducting user research with methodological rigor. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Encode more efficiently and collaboratively with my teams and today using automatic transcription, saving a lot of time. Review collected by and hosted on G2.com. Show More 3/30/2021 Validated ReviewerSource: OrganicAI Translated ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Small-Business (50 or fewer emp.) 6/21/2021 "Easier analysis with Condens" 4.5/5 What do you like best about Condens? Condens offers two great features for my team: efficient transcription and superior analysis. Having using NVivo (as well as Microsoft Word) for coding in the past, Condens is such an improvement! Everything feels very streamlined, and the platform is pretty intuitive. Tagging and organizing tags are simple, and I really like the ability to easily compare findings across respondents. Also having a built-in Conclusions "notepad" essentially for jotting down findings, notes, questions, etc. is very convenient. Review collected by and hosted on G2.com. What do you dislike about Condens? There are two features I would like to see. One (which I've shared with Condens) is the ability to "dock" my list of tags. It is sometimes easy to overlook certain codes (in my case, if used relatively infrequently), so it would be ideal to have them as a fixture on my screen--akin to the Conclusion feature. Two, as far as I can tell, there are really only two levels of tags--the group, and the individual tag. Creating codes that are more granular (tags within specific tags) does not seem to be possible, but I'd love to be wrong. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Condens is a much more efficient--and more rigorous--means of coding transcripts, and it helps solve potential consistency issues if coding in, for example, Word. It also makes generating a coding structure (how tags are organized) quick and easy, and that each code grouping is color-coded. Review collected by and hosted on G2.com. Show More Response from Alexander Knoll of Condens [Editedit](https://www.g2.com/survey_responses/condens-review-4803559/official_response/edit) Thank you for your nice review and great to hear Condens is useful! Thank you also for sharing your feature requests - we will consider them for future improvements. Current UserValidated ReviewerSource: Organic ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") UD Verified User in Design Small-Business (50 or fewer emp.) 9/8/2021 "A perfect tool for collecting and sharing insights from user research" 5/5 What do you like best about Condens? - All the features I need - Great UX - Time-saving - Perfectly well-conceived and well-executed Review collected by and hosted on G2.com. What do you dislike about Condens? Nothing: this is exactly the tool I was looking for. Review collected by and hosted on G2.com. Recommendations to others considering Condens: Do not hesitate, the tool is great. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Extract and collect insights from user interviews, in a way that make those insights searchable and valuable. Capitalize on insights from user research and market research, to be able to find useful information later. Share those insights with my team in an engaging way. Before Condens, I was using a google spreadsheet but I took me a long time after each interview to extract relevant information and organise it. For a 1 hour interview, I needed more than 1 hour of work in my Google spreadsheet. Now with Condens, it's less than 30 minutes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") UC Verified User in Consumer Electronics Enterprise (\> 1000 emp.) 11/1/2021 "Proactive customer service" 4/5 What do you like best about Condens? I like the ability to create group tags that can be used for multiple sessions. Review collected by and hosted on G2.com. What do you dislike about Condens? While the transcription is good, it is not great. I often have to listen and relisten and edit when I want to use a direct quote. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? I needed a tool for easy video creation. Condens met this challenge! Review collected by and hosted on G2.com. Show More Response from Alexander Knoll of Condens [Editedit](https://www.g2.com/survey_responses/condens-review-5090944/official_response/edit) Hi there, thank you for reviewing Condens and we're glad that it helped you with creating video highlights. I'm not sure if you know: We are switching our provider for transcription this month which currently provides the best accuracy in the industry. If you want to get early access you can write us and we will activate it for you. Happy researching Current UserValidated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Enterprise (\> 1000 emp.) 5/20/2021 "Condens has been a game changer for our teams!" 5/5 What do you like best about Condens? Condens is sleek and well organized yet offers everything a UX research, design, and product team needs to manage a sophisticated research program. What's more, the team running Condens is incredibly insightful and responsive to our needs. Review collected by and hosted on G2.com. What do you dislike about Condens? Nothing! Not a thing........................ Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? We have brought product deeply into the UX process by allowing them read-only research to our body of research work. We have one central, searchable place to keep our research outputs. We love the ability to organize participants in the participant panel, with customizable fields! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Adéla T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adéla T.") AT Adéla T. UX researcher Mid-Market (51-1000 emp.) 8/19/2020 "A friendly and lightweight tool to aid user research." 4/5 What do you like best about Condens? I really like how lightweight it is, with no unnecessary functionality and it's not trying to do everything, but instead do the important things properly. Condens team is also quick to listen to any feedback and their support is working great and fast as well. I especially like the analysis options, video highlights and working with Conclusions. Another noteworthy thing is how fast the product is improving by adding functionality and tweaking things regularly. Review collected by and hosted on G2.com. What do you dislike about Condens? I'm not really a fan of the font choice and generally the UI - I like that it's very minimalistic, but the overall graphic design is not that impressive (but that's not really that much of an issue). But the thing that could use some work is the information architecture, which is sometimes a bit sketchy and can be confusing. Review collected by and hosted on G2.com. Recommendations to others considering Condens: Don't get discouraged by the look of it and by the fact that it's so lightweight. This lack of unnecessary functionality is very refreshing and it still gives us all we need for qualitative data analysis. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? We're using Condens as a tool for qualitative analysis and also a place to clearly store and organize research projects. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/30/2021 "Great reasearch tool" 4.5/5 What do you like best about Condens? It helped increase the speed it takes to transcribe and analyse user interviews. It works well with Kenyan accents Review collected by and hosted on G2.com. What do you dislike about Condens? nothing so far, we are enjoying the product Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? It's helping us define our personas and understand our users Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Manuela R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuela R.") MR Manuela R. Small-Business (50 or fewer emp.) 10/8/2020 "The tool every reseracher dreams of" 5/5 What do you like best about Condens? Condens not only facilitates my analysis, it supports me in doing vivid presentations and engaging my stakeholders in research insights . I used Condens quite from the beginning and it is awesome to see how fast the team implements new features. As an example: with the new transcription feature, I could skip two extra steps (transcribing via trint and trimming videos in imovie) what saved me a lot of time - time that I could use finding the real research nuggets. Review collected by and hosted on G2.com. What do you dislike about Condens? Condens has three parts: 1) participants, 2) synthesis and 3) conclusion. I am still figuring out how I can work best with the conclusion part. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? categorizing and quantifying research findings, analyzing and documenting research insights Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mariangela S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mariangela S.") MS Mariangela S. Student Assistant Small-Business (50 or fewer emp.) 11/17/2020 "Well thought-through tool with lots of features, perfect for a project with multiple researchers!" 5/5 What do you like best about Condens? The tag functionality and custom categories to describe participants, also the transcription feature! Review collected by and hosted on G2.com. What do you dislike about Condens? What would be nice to have is a counting feature of participants based on the categories you defined e.g. gender, to get a quick overview. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Having multiple (5) user researchers conducting interviews often poses problems when it comes to communication of results. With the script and tags you can assign you don't need to spend lots of time talking about your insights from interviews. Everything can be tracked and aggregated so nothing gets lost. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Valentina d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valentina d.") VD Valentina d. Becaria de Maestría Mid-Market (51-1000 emp.) 9/17/2020 "The most friendly and intuitive qualitative analysis software ever" 5/5 What do you like best about Condens? I have been trying different qualitative analysis software and this is it! Extra points for transcript option in spanish, love the interactive function that start the dictation wherever you select text, and viceversa. Also love the option to paste evidence in image or video to accentuate a finding. The categories are super easy to use and analyse in a separate manner. For a designer doing ethnographic research Condens is the only software that designed the user experience which makes it very visual, colorful and intuitive, SUPER EASY AND FUN TO USE! Review collected by and hosted on G2.com. What do you dislike about Condens? I can´t think of something right now, maybe a pricing plan for students or universities would be a good idea to open a different market. Review collected by and hosted on G2.com. Recommendations to others considering Condens: Try it now! it would save you time, help organize, and show results in a easy and fun way Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Saving time in transcript, saving time creating and organizing categories, creating a preliminary result document while working. Showing results to non users in an organized and clear document. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Condens? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Condens ](https://www.g2.com/products/condens/discussions/new) ![Jesús E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesús E.") JE Jesús Espuña • Last activity almost 5 years ago How do create reports for usability testing? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-create-reports-for-usability-testing) GU Guest User What is Condens used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-condens-used-for) [ View all Discussions ](https://www.g2.com/products/condens/discuss) ## Pricing Options Pricing provided by Condens. ### Free Trial Free Trial 1 User ### Lite €15.00 1 User Per Month ### Business €500.00 5 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/condens/pricing) Condens Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d52c87b70ee40fa79994d36befc86ab6/dovetail-research-pty-ltd-dovetail.png "Product Avatar Image") Dovetail 4.5/5(168) [ Compare Now ](https://www.g2.com/compare/condens-vs-dovetail-research-pty-ltd-dovetail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5bfd26ca98158752b5f685de2eb5aaaa/productboard.png "Product Avatar Image") Productboard 4.3/5(254) [ Compare Now ](https://www.g2.com/compare/condens-vs-productboard) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_76bb53a8c8a6b995a6b23d829065a8f9/userbit.png "Product Avatar Image") UserBit 4.7/5(18) [ Compare Now ](https://www.g2.com/compare/condens-vs-userbit) ##### ##### Condens Features Insights Sorting Content Management Data Centralization - Insight Engines Archiving - Insight Engines Search Analysis - Insight Engines Content Discovery Search Interface - Insight Engines AI Functionality - Insight Engines NLP Functionality - Insight Engines Management Team Collaboration Access Control Data Security [ View More Features ](https://www.g2.com/products/condens/features) ## Top-Rated Alternatives [ ![Dovetail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dovetail") Dovetail 4.5/5(168) ](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews) [ ![HeyMarvin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HeyMarvin") HeyMarvin 4.8/5(133) ](https://www.g2.com/products/heymarvin/reviews) [ ![Productboard](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Productboard") Productboard 4.3/5(254) ](https://www.g2.com/products/productboard/reviews) [ View All Alternatives ](https://www.g2.com/products/condens/competitors/alternatives) ##### Categories on G2 [User Research](https://www.g2.com/categories/user-research)[Insight Engines](https://www.g2.com/categories/insight-engines)[User Research Repositories](https://www.g2.com/categories/user-research-repositories) ##### Explore More [What are the best virtual desktop infrastructure (VDI) software platforms for 50–500 employees?](https://www.g2.com/discussions/what-are-the-best-virtual-desktop-infrastructure-vdi-software-platforms-for-50-500-employees)[What platform integrates visitor management with access control systems?](https://www.g2.com/discussions/what-platform-integrates-visitor-management-with-access-control-systems)[Best platforms for digital asset linking to product listings](https://www.g2.com/discussions/best-platforms-for-digital-asset-linking-to-product-listings) [What is the top-rated website monitoring solution for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-website-monitoring-solution-for-enterprises)[Most reliable auto dialer software](https://www.g2.com/discussions/most-reliable-auto-dialer-software)[Pros and Cons Details](https://www.g2.com/products/condens/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)