--- title: Condens Reviews meta\_title: 'Condens Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 104 reviews by the users' company size, role or industry to find out how Condens works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 104 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Development url: https://www.g2.com/categories/development --- # Condens Reviews & Product Details Visit Website Condens is a user research repository and analysis platform that helps teams centralize, analyze, and share customer insights in one secure, easy-to-use space. Designed for UX researchers, designers, and product managers, Condens simplifies storing and analyzing research data from interviews, usability tests, surveys, and other feedback sources. It turns raw data into actionable insights, empowering organizations to make informed, customer-driven decisions. Condens helps organizations of all sizes solve the challenge of turning scattered research into meaningful insights. The platform acts as a centralized hub for customer knowledge, making it easier for every team to access, understand, and share insights across departments. This approach fosters an insights-driven culture where research actively informs product development, UX design, marketing strategies, and customer support. Its user-friendly interface, combined with AI-powered features, simplifies research processes for all team members, regardless of technical expertise. Condens supports both traditional analysis methods like line-by-line coding and theme development, as well as faster, AI-assisted workflows. With tools to summarize, group, and search information in seconds just by asking questions in plain language, as well as features like automatic summaries, synthesis tools, and pattern detection, AI helps reduce manual work without removing users from the process. These features help teams quickly identify trends and insights, enhancing research efficiency. All AI output is based on user prompts, fully editable, and always connected to its source data, so insights remain trustworthy and grounded in evidence. Sharing insights is simple and impactful with Condens. The tool offers customizable reports and whiteboards, video clips and highlight reels, which help to effectively communicate insights to stakeholders. A standout feature is the Insights Magazine; a personalized, self-serve portal where stakeholders can explore published research, revisit insights at any time, and remain connected to customer feedback without needing to request access. Integration with Slack and Microsoft Teams further enhances usability, enabling team members to surface validated insights directly within their existing tools just by asking AI natural-language questions. Security and scalability are at the core of Condens. The platform offers GDPR-compliant hosting in the EU or US, advanced access controls, and privacy tools such as data anonymization and redaction. These features allow organizations to protect sensitive research data while scaling user research across teams. With real-time collaboration features and unlimited viewer seats, Condens facilitates company-wide alignment and informed decision-making. Trusted by companies like Siemens, Accenture, Bank of Montreal, and Cisco, Condens effectively transforms fragmented research into a unified source of truth, maximizing the impact of user research efforts and its business value. * * * Product Website Condens Seller [Condens Insights GmbH](https://www.g2.com/sellers/condens-insights-gmbh) Discussions [Condens Community](https://www.g2.com/products/condens/discuss) Languages Supported Afrikaans, Amharic, Arabic, Azerbaijani, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Galician, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Burmese, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Sinhala, Slovak, Slovenian, Somali, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Chinese (Traditional), Maltese Solution Type All-in-One Overview by Alexander Knoll Show More ## Pricing Pricing provided by Condens. ### Free Trial Free Trial 1 User [ View More Pricing Information ](https://www.g2.com/products/condens/pricing) ## Condens Integrations (16) What do users say about integrations? Verified by Condens [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") API ](https://www.g2.com/products/api/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ChatGPT ](https://www.g2.com/products/chatgpt/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude Code ](https://www.g2.com/products/anthropic-claude-code/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") FigJam ](https://www.g2.com/products/fig-jam/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Figma ](https://www.g2.com/products/figma/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Glean ](https://www.g2.com/products/glean-technologies-glean/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Miro ](https://www.g2.com/products/miro/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Mural ](https://www.g2.com/products/mural/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TheyDo ](https://www.g2.com/products/theydo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") User Interviews ](https://www.g2.com/products/user-interviews/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UserTesting ](https://www.g2.com/products/usertesting/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UXtweak ](https://www.g2.com/products/uxtweak/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Enterprise (\> 1000 emp.) 2/6/2025 "All your findings in one pace" 5/5 What do you like best about Condens? The transcription is very accurate in English and in Italian! I love the highlights feature, with a little organization it makes your analysis super easy and helps creating clips and powerful video insights Review collected by and hosted on G2.com. What do you dislike about Condens? I think the usability of the highlights feature can be a little smoother - for example creating folders or categorize hightlights for each study / project Not a fan of the home screen, can be more user friendly Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? It excels at transcribing interviews in multiple languages, and the analysis is highly efficient thanks to the label and highlights feature Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Enterprise (\> 1000 emp.) 12/13/2024 "Easy to use and stellar customer support" 5/5 What do you like best about Condens? Condens is our company UX repository. I love the way it integrates with Zoom to upload videos, and how easy it is to edit videos/make clips, correct transcripts, and build reports. I have had a few questions and when I contact Customer support, they are lightning fast to assit. The CTO himself even responds. Review collected by and hosted on G2.com. What do you dislike about Condens? The least helpful aspects on Condens are: pullout quotes - I would like a box like a newspaper to make it pop. I would also like embedded artifacts to copy when I copy reports. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Solves the issue of having a repository - somewhere to store all reports. It also makes video editing quick so we can turnaround reports faster than making a deck! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Small-Business (50 or fewer emp.) 3/25/2025 "Game changer in research data organization and managment" 5/5 What do you like best about Condens? Interface and features are phenomenal. Very easy to use and I love the tagging fields and subfields. Transcripts are accurate. Tons of great features to organize and analyze your content. Customer service team is fantastic. Review collected by and hosted on G2.com. What do you dislike about Condens? Not much, there are some aspects of the interface that doesn't exactly fit my workflow, so it can be a little bit limiting. But there are plenty of awesome features to work around this and the customer service team is great at incorporating feedback into updated versions. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Organizing qualitative research notes and content and making it easy to analyze and summarize. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 7/29/2024 "Condens: A Powerful UX Research Tool with a Minor Setback" 4.5/5 What do you like best about Condens? Condens is an impressive UX research software that stands out with its ultra-fast whiteboard, capable of handling a large volume of data points with ease. The Split View feature is particularly useful, allowing me to see the tags being used (highlights section) and the whiteboard simultaneously. The highlights section is equipped with a super powerful search function, which includes filtering of tags and many other features, making it incredibly handy. Additionally, the AI summary feature is a valuable tool that helps interpret highlighted quotes, saving time and providing insightful summaries. Review collected by and hosted on G2.com. What do you dislike about Condens? Despite the many positive aspects, there is one major drawback that prevents me from continuing to use Condens. In the whiteboard, only one tag is visible on each quote. When two or more tags are used on a quote, they are not immediately visible and only appear when hovering over them. This limitation makes it harder to cluster quotes with multiple tags, adding an extra step to the process and reducing efficiency. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? It helps with interview analysis at scale, especially when working withj remote clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") CM Verified User in Management Consulting Small-Business (50 or fewer emp.) 11/18/2024 "Condens is a great MRX/UXR tool built by a team that wants your input and acts on it" 4.5/5 What do you like best about Condens? Condens is a simple and effective solution to our needs. Getting used to the UI takes a little bit, but after that short learning curve, it's a great experience. When I have questions, or suggestions, I get personal responses from folks who are truly interested in understanding my perspective and improving their product. Review collected by and hosted on G2.com. What do you dislike about Condens? Some clients tell us they're confused by the UI Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Condens is how we deliver interview outputs to our clients, and then find the patterns or meaning in these interviews. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 6/18/2024 "Great repository and tool for UX research" 4.5/5 What do you like best about Condens? Condens makes it very easy to perform basic tasks related to qualitative research, such as import recordings and transcribe them, create tag groups, tag interviews, keep track of previous and ongoing user studies, find and compare finding across multiple studies, etc. Also, being able to create and follow templates for projects, sessions, etc. speeds up our work significantly. The two-panel layout and the possibility to drag insights from, for instance, tag groups to different types of artifacts is fantastic and very helpful, too. Review collected by and hosted on G2.com. What do you dislike about Condens? - While it's great that insights can be simply dragged and dropped to the Condens whiteboard, I unfortunately find the whiteboard itself quite "clunky" and not very intuitive to use, compared to other virtual whiteboards. - The visualization options in both artifacts and whiteboards are quite limited, however I was happy to notice that it is finally possible to create tables in artifacts! - At times I wish there were more "mass formatting" options for artifacts, such as defining media settings for clips for the entire artifact, instead of having to do that one-by-one. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Helps us maintain a research repository, analyze findings in an organized and transparent way, and track findings across multiple studies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") IH Verified User in Higher Education Small-Business (50 or fewer emp.) 11/26/2024 "A easy to use platform for capturing and analyzing data from user studies" 5/5 What do you like best about Condens? The AI transcribtion was really good along with the autogenerated summaries from both tag and the whole interview gave a quick and comprehensive overview of a user interview. This coupled with the tagging feature made it very easy to capture user insights from interviews Review collected by and hosted on G2.com. What do you dislike about Condens? There are some slight issues with the autotranscribtion, where it doesn't always things very well when it comes to a smaller language such as danish Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Transcribing and tagging interviews with end users. It makes it 10 times quicker to do these kind of things. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Valéry-Xavier L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Valéry-Xavier L.") VL Valéry-Xavier L. Mid-Market (51-1000 emp.) 4/12/2024 "An Indispensable Tool for UX Research" 5/5 What do you like best about Condens? - The integration with my other applications (Google Business, Figma, etc.) - The management of insights - An innovative and practical user interface - Based in the European Union and GDPR compliant - Responsive customer support that genuinely seeks to assist - AI-generated automated interview summaries - Regular updates Review collected by and hosted on G2.com. What do you dislike about Condens? It takes some time to learn how to fully benefit from the interface. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Analyzing each interview or user test and then compiling a report requires hours of work. With transcription, tools for selecting insights, and drafting reports, Condens saves valuable time and provides a comprehensive view of the collected data. Additionally, it allows for presenting results to stakeholders in a way that fosters greater empathy towards our users and their challenges. Review collected by and hosted on G2.com. Show More 4/16/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") UD Verified User in Design Small-Business (50 or fewer emp.) 10/29/2024 "Great collaborative video analysis tool" 5/5 What do you like best about Condens? It's really great for a team to collaboratively analyzing videos. The transcript feature is really helpful, and being able to select a piece of the transcript and annotate is awesome Review collected by and hosted on G2.com. What do you dislike about Condens? Nothing major. It would be nice to have a canvas view, and it would be nice to have long-term free educatiaonal acess. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Supporting a team to analyze user study videos! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/21/2024 "Really great (almost) do-it-all SaaS for research!" 4.5/5 What do you like best about Condens? Condens is an (almost) one-stop shop for UX research. It is great to manage users that have took part in different studies and share insights with different stakeholders. The product is being constantly developed and the team is easily approachable. Review collected by and hosted on G2.com. What do you dislike about Condens? Sometimes I am still afraid that making changes in one project will break all the others, but maybe that will solve itsel with more and more experience with Condens. Other than that, I wish there would be more privacy settings on published reports and the possibility to have a "booking page" integrated to my calendar -- fingers crossed to get them soon! :D Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? It makes easier to manage different projects and the pool of users used in the user research sessions. It is also a great tool to share insights with the whole company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Condens? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Condens ](https://www.g2.com/products/condens/discussions/new) GU Guest User What is Condens used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-condens-used-for) ![Jesús E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesús E.") JE Jesús Espuña • Last activity almost 5 years ago How do create reports for usability testing? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-create-reports-for-usability-testing) [ View all Discussions ](https://www.g2.com/products/condens/discuss) ## Pricing Options Pricing provided by Condens. ### Free Trial Free Trial 1 User ### Lite €15.00 1 User Per Month ### Business €500.00 5 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/condens/pricing) Condens Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d52c87b70ee40fa79994d36befc86ab6/dovetail-research-pty-ltd-dovetail.png "Product Avatar Image") Dovetail 4.5/5(168) [ Compare Now ](https://www.g2.com/compare/condens-vs-dovetail-research-pty-ltd-dovetail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5bfd26ca98158752b5f685de2eb5aaaa/productboard.png "Product Avatar Image") Productboard 4.3/5(254) [ Compare Now ](https://www.g2.com/compare/condens-vs-productboard) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_76bb53a8c8a6b995a6b23d829065a8f9/userbit.png "Product Avatar Image") UserBit 4.7/5(18) [ Compare Now ](https://www.g2.com/compare/condens-vs-userbit) ##### ##### Condens Features Insights Sorting Content Management Data Centralization - Insight Engines Archiving - Insight Engines Search Analysis - Insight Engines Content Discovery Search Interface - Insight Engines AI Functionality - Insight Engines NLP Functionality - Insight Engines Management Team Collaboration Access Control Data Security [ View More Features ](https://www.g2.com/products/condens/features) ## Top-Rated Alternatives [ ![Dovetail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dovetail") Dovetail 4.5/5(168) ](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews) [ ![HeyMarvin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HeyMarvin") HeyMarvin 4.8/5(133) ](https://www.g2.com/products/heymarvin/reviews) [ ![Productboard](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Productboard") Productboard 4.3/5(254) ](https://www.g2.com/products/productboard/reviews) [ View All Alternatives ](https://www.g2.com/products/condens/competitors/alternatives) ##### Categories on G2 [User Research](https://www.g2.com/categories/user-research)[Insight Engines](https://www.g2.com/categories/insight-engines)[User Research Repositories](https://www.g2.com/categories/user-research-repositories) ##### Explore More [What are the best virtual desktop infrastructure (VDI) software platforms for 50–500 employees?](https://www.g2.com/discussions/what-are-the-best-virtual-desktop-infrastructure-vdi-software-platforms-for-50-500-employees)[What platform integrates visitor management with access control systems?](https://www.g2.com/discussions/what-platform-integrates-visitor-management-with-access-control-systems)[Best platforms for digital asset linking to product listings](https://www.g2.com/discussions/best-platforms-for-digital-asset-linking-to-product-listings) [What is the top-rated website monitoring solution for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-website-monitoring-solution-for-enterprises)[Most reliable auto dialer software](https://www.g2.com/discussions/most-reliable-auto-dialer-software)[Pros and Cons Details](https://www.g2.com/products/condens/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)