--- title: Condens Reviews meta\_title: 'Condens Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 104 reviews by the users' company size, role or industry to find out how Condens works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 104 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Development url: https://www.g2.com/categories/development --- # Condens Reviews & Product Details Visit Website Condens is a user research repository and analysis platform that helps teams centralize, analyze, and share customer insights in one secure, easy-to-use space. Designed for UX researchers, designers, and product managers, Condens simplifies storing and analyzing research data from interviews, usability tests, surveys, and other feedback sources. It turns raw data into actionable insights, empowering organizations to make informed, customer-driven decisions. Condens helps organizations of all sizes solve the challenge of turning scattered research into meaningful insights. The platform acts as a centralized hub for customer knowledge, making it easier for every team to access, understand, and share insights across departments. This approach fosters an insights-driven culture where research actively informs product development, UX design, marketing strategies, and customer support. Its user-friendly interface, combined with AI-powered features, simplifies research processes for all team members, regardless of technical expertise. Condens supports both traditional analysis methods like line-by-line coding and theme development, as well as faster, AI-assisted workflows. With tools to summarize, group, and search information in seconds just by asking questions in plain language, as well as features like automatic summaries, synthesis tools, and pattern detection, AI helps reduce manual work without removing users from the process. These features help teams quickly identify trends and insights, enhancing research efficiency. All AI output is based on user prompts, fully editable, and always connected to its source data, so insights remain trustworthy and grounded in evidence. Sharing insights is simple and impactful with Condens. The tool offers customizable reports and whiteboards, video clips and highlight reels, which help to effectively communicate insights to stakeholders. A standout feature is the Insights Magazine; a personalized, self-serve portal where stakeholders can explore published research, revisit insights at any time, and remain connected to customer feedback without needing to request access. Integration with Slack and Microsoft Teams further enhances usability, enabling team members to surface validated insights directly within their existing tools just by asking AI natural-language questions. Security and scalability are at the core of Condens. The platform offers GDPR-compliant hosting in the EU or US, advanced access controls, and privacy tools such as data anonymization and redaction. These features allow organizations to protect sensitive research data while scaling user research across teams. With real-time collaboration features and unlimited viewer seats, Condens facilitates company-wide alignment and informed decision-making. Trusted by companies like Siemens, Accenture, Bank of Montreal, and Cisco, Condens effectively transforms fragmented research into a unified source of truth, maximizing the impact of user research efforts and its business value. * * * Product Website Condens Seller [Condens Insights GmbH](https://www.g2.com/sellers/condens-insights-gmbh) Discussions [Condens Community](https://www.g2.com/products/condens/discuss) Languages Supported Afrikaans, Amharic, Arabic, Azerbaijani, Bengali, Bosnian, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Galician, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Korean, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Burmese, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Sinhala, Slovak, Slovenian, Somali, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Chinese (Traditional), Maltese Solution Type All-in-One Overview by Alexander Knoll Show More ## Pricing Pricing provided by Condens. ### Free Trial Free Trial 1 User [ View More Pricing Information ](https://www.g2.com/products/condens/pricing) ## Condens Integrations (16) What do users say about integrations? Verified by Condens [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") API ](https://www.g2.com/products/api/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ChatGPT ](https://www.g2.com/products/chatgpt/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude ](https://www.g2.com/products/claude-2025-12-11/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Claude Code ](https://www.g2.com/products/anthropic-claude-code/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") FigJam ](https://www.g2.com/products/fig-jam/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Figma ](https://www.g2.com/products/figma/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Glean ](https://www.g2.com/products/glean-technologies-glean/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Miro ](https://www.g2.com/products/miro/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Mural ](https://www.g2.com/products/mural/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") TheyDo ](https://www.g2.com/products/theydo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") User Interviews ](https://www.g2.com/products/user-interviews/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UserTesting ](https://www.g2.com/products/usertesting/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") UXtweak ](https://www.g2.com/products/uxtweak/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoom Workplace ](https://www.g2.com/products/zoom-workplace/reviews) Show More ![Eshwar V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eshwar V.") EV Eshwar V. UX Designer Small-Business (50 or fewer emp.) 10/21/2024 "Condens - A wonderful and intuitive tool for qualitative research and data analysis." 5/5 What do you like best about Condens? Condens has so far been the best tool I have used to organise and analyse my research, I have used it for 2-3 projects and all of them I got exactly what I expected from condens, The tool seamlessly allows me to import my recordings or notes and also transcribes it for me, thats a huge one because I dont have to spend time transcribing a recording or a video to start analysing it and marking it. The tags feature works very intuitively when it comes to the analysis and synthesis phase of research. Another interesting feature that really works great is the split screen feature where i can seamlessly interact with my artifacts, findings or notes while going through my main research sessions or notes. Review collected by and hosted on G2.com. What do you dislike about Condens? Condens is acloud based platform and some times its a worry abotu how my data is being handled, its would be great to know that none of the data being uploaded is accessed by third parties. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Condens is the one stop tool for me to document my research insights, to synthesise them and also to oput them out in front of my stake holders, it all happens in one place while also supercharging this whole experience with their intuitve controls, AI features and transcription features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/11/2025 "Great Help" 3.5/5 What do you like best about Condens? The fidelity and quality of the transcription Review collected by and hosted on G2.com. What do you dislike about Condens? For the way I use it, it’s enough that it gives me good audio transcriptions. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? The need for good audio transcriptions, which it meets by providing me with those good transcriptions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 3/3/2025 "Qualitative Academic Research Made Easy" 5/5 What do you like best about Condens? Before I found Condens, I was always reluctant to use further analysis software, as they often come with high learning curves and complicated user interfaces. Not so Condens. I have tried it out for one qualitative project, loved it, and been using it ever since, it really boosted my research efforts. I love the auto-transcription function and its accuracy, which I haven't experienced in other tools. The ability to listen to specific parts of your interviews while tagging them is super helpful as well as the automatic generated bookmarks. I also like that it is in the EU and GDPR compliant. Plus, the customer support is friendly and quick in replying if you encounter any issues and they are also very open for feedback. Review collected by and hosted on G2.com. What do you dislike about Condens? I would like to have better import and export functionalities from and to other tools to also integrate more quantitive data. Further, it would also be nice, if transcripts could be exported and imported with timestamps. When you have a project with many tags, it can get a bit tedious. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Analyzing qualitative data Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jonathan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan P.") JP Jonathan P. Managing Partner Small-Business (50 or fewer emp.) 11/7/2024 "The Tool That Made The Biggest Impact On Our Analysis" 5/5 What do you like best about Condens? Condens is intuitive, fast and easy to use. We had been looking for the right qualitative tool for a while, and nothing was checking all the boxes. We tried Condens and kept getting pleasantly surprised on the first project we went through. The taggins system makes codification simple and enjoyable but being able to quickly pull clips from video interviews has probably saved us the most time, where we used to use complex editing tools to find the right clip. Also, being able to search all interviews easily has been a dream in finding specific insights and recurring themes. Review collected by and hosted on G2.com. What do you dislike about Condens? It would be great if there were US-based servers, it's an odd request but some of our clients require that. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? It's streamlining our process around research and analysis. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Research") UR Verified User in Research Enterprise (\> 1000 emp.) 12/4/2024 "The best all-in-one transcription and annotation tool, bar none." 5/5 What do you like best about Condens? Condens is by far the most competent all-in-one transcriptions and annotation tool for research, that I've found so far. The transcription service alone is worth the subscription cost -- it automatically detects different speakers, and the ability to live edit the transcript while listening (and it highlighting the words being said live) are killer features. Review collected by and hosted on G2.com. What do you dislike about Condens? I have two wishes for features in Condens, both have to do with flexibility. The first is that I think project management is a little unwieldy for research products. I would love to have slightly more granular control over what a project is, who is participating as researchers and who the participants are. Next, I would prefer a few more simple options for data collection. I appreciate the collaboration features, but something I would just like to put everything in a spreadsheet and automatically count how many times a word was mentioned (this feature might exist, but I haven't found it). Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Condens is simply the best online solution for transcription and collaborative coding of said transcriptions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SB Sophie B. UX Researcher Enterprise (\> 1000 emp.) 11/7/2024 "Very efficient tool for atomic user research in a big organisation" 5/5 What do you like best about Condens? I use Condens almost every day. I like the fact that we can create tags so the user research repository brings value to the whole organisation. A PO, a fellow researcher or anybody can search through past and ongoing research. It allows for atomic research; a very efficient way of analysing user research: importing the Teams video after each session, reveiwing the transcript, creating highlights, grouping highlights from the various sessions to create findings, and then very quickly creating a report by drag and dropping the findings, et voilà :) Condens make it also easier to share insights with my team. My PO or anybody with access to a project can add comments, which makes it very collaborative when drafting the project guide or the report. I also like to share findings in the form of video extracts just after the session to my core team via Teams. Very impactful. Review collected by and hosted on G2.com. What do you dislike about Condens? I still need to get acquaintened to some templates like the user journey map which does not fit perfectly my need and takes a lot of clicks to be adjusted. Also adding new users from outside my researcher team can be a husle. But Condens Customer Support is always very reactive. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Centralize user research, analyze, classify, build report with video extracts Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 11/13/2024 "Small company which delivers exceptional quality" 5/5 What do you like best about Condens? The features are very helpful and easy to use, the performance of the software is very good. We use the software every day. What was most important for us: they are GDPR compliant and host their servers in the EU which only very few tools offer. In addition, export of a lot of data is possible. We discovered an issue and this problem was handled very fast. Furthermore, if there are any (feature) requests, you can always reach Condens via email and they take customer requests very seriously. Review collected by and hosted on G2.com. What do you dislike about Condens? No real downsides, there are some features we are waiting for but they are already in development. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Condens facilites documentation and makes deriving findings easier. Presentations to stakeholders are very well received since you have many options to make the report look appealing. Stakeholder engagement increased, they are enthusiastic about the stakeholder repository and reports. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Vera H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vera H.") VH Vera H. UX researcher Mid-Market (51-1000 emp.) 12/16/2024 "Helps me to be so much more organized" 5/5 What do you like best about Condens? I like how organized Condens is, it really helps me to be organized myself. And besides that, the transcript function works incredibly good and saves me lots of time. Review collected by and hosted on G2.com. What do you dislike about Condens? The only issue I had was sometimes during a transcrip it was a bit harder to add another speaker because it wouldn't always automatically select the right speaker. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? The transcribing tool saves me heaps of time. That's the biggest benefit. When I do interviews or observations when people talk I upload it to Condens and it will automatically transcribe my data (in danish and english in my case), I still have to check it, mainly when there are a lot of different young people talking, but it works really well and it saves me so much time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PV Pauline V. UX Researcher & Designer Enterprise (\> 1000 emp.) 11/7/2024 "Would recommend Condens to any UX researcher" 5/5 What do you like best about Condens? Transcripts of videos, with automatic bookmarks, the way you can higlight pieces of text, add tags and then use those highlights to build your report is so much easier with Condens than before. I also really like the charts feature, which allows me to filter and easily see common themes etc. I also like that you can anonomize and share your report throughout the org. I like all of it really. Review collected by and hosted on G2.com. What do you dislike about Condens? You put more time in tagging the raw data, but it's a win in the end when building the report. Dutch transcripts could be a bit better, often have to correct quite a bit, also in the punctuation. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? You don't loose the richness of your data, because using the highlights allows you to build your report from there. It's much easier to keep an overview of your sessions and to share your research. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") GH Verified User in Higher Education Small-Business (50 or fewer emp.) 8/13/2025 Guest users or non-business users of the software, not included in G2 scores. "Easy tool for qualitative analysis" 5/5 What do you like best about Condens? Easy for the group research! It's my first time doing qualitative analysis but was easy to use. Review collected by and hosted on G2.com. What do you dislike about Condens? Json file is not available for input. We have to convert the file type manually. Review collected by and hosted on G2.com. What problems is Condens solving and how is that benefiting you? Helping data anlysis, user study Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Condens? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Condens ](https://www.g2.com/products/condens/discussions/new) ![Jesús E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesús E.") JE Jesús Espuña • Last activity almost 5 years ago How do create reports for usability testing? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-do-create-reports-for-usability-testing) GU Guest User What is Condens used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-condens-used-for) [ View all Discussions ](https://www.g2.com/products/condens/discuss) ## Pricing Options Pricing provided by Condens. ### Free Trial Free Trial 1 User ### Lite €15.00 1 User Per Month ### Business €500.00 5 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/condens/pricing) Condens Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d52c87b70ee40fa79994d36befc86ab6/dovetail-research-pty-ltd-dovetail.png "Product Avatar Image") Dovetail 4.5/5(168) [ Compare Now ](https://www.g2.com/compare/condens-vs-dovetail-research-pty-ltd-dovetail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5bfd26ca98158752b5f685de2eb5aaaa/productboard.png "Product Avatar Image") Productboard 4.3/5(254) [ Compare Now ](https://www.g2.com/compare/condens-vs-productboard) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_76bb53a8c8a6b995a6b23d829065a8f9/userbit.png "Product Avatar Image") UserBit 4.7/5(18) [ Compare Now ](https://www.g2.com/compare/condens-vs-userbit) ##### ##### Condens Features Insights Sorting Content Management Data Centralization - Insight Engines Archiving - Insight Engines Search Analysis - Insight Engines Content Discovery Search Interface - Insight Engines AI Functionality - Insight Engines NLP Functionality - Insight Engines Management Team Collaboration Access Control Data Security [ View More Features ](https://www.g2.com/products/condens/features) ## Top-Rated Alternatives [ ![Dovetail](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dovetail") Dovetail 4.5/5(168) ](https://www.g2.com/products/dovetail-research-pty-ltd-dovetail/reviews) [ ![HeyMarvin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HeyMarvin") HeyMarvin 4.8/5(133) ](https://www.g2.com/products/heymarvin/reviews) [ ![Productboard](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Productboard") Productboard 4.3/5(254) ](https://www.g2.com/products/productboard/reviews) [ View All Alternatives ](https://www.g2.com/products/condens/competitors/alternatives) ##### Categories on G2 [User Research](https://www.g2.com/categories/user-research)[Insight Engines](https://www.g2.com/categories/insight-engines)[User Research Repositories](https://www.g2.com/categories/user-research-repositories) ##### Explore More [What are the best virtual desktop infrastructure (VDI) software platforms for 50–500 employees?](https://www.g2.com/discussions/what-are-the-best-virtual-desktop-infrastructure-vdi-software-platforms-for-50-500-employees)[What platform integrates visitor management with access control systems?](https://www.g2.com/discussions/what-platform-integrates-visitor-management-with-access-control-systems)[Best platforms for digital asset linking to product listings](https://www.g2.com/discussions/best-platforms-for-digital-asset-linking-to-product-listings) [What is the top-rated website monitoring solution for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-website-monitoring-solution-for-enterprises)[Most reliable auto dialer software](https://www.g2.com/discussions/most-reliable-auto-dialer-software)[Pros and Cons Details](https://www.g2.com/products/condens/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)