--- title: Conclude Reviews meta\_title: 'Conclude Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Conclude works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 6 scale: '5' date\_modified: '2026-06-22' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Conclude Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Conclude but has limited features. Are you part of the Conclude team? [Upgrade your plan](https://my.g2.com/conclude/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Conclude unifies collaboration and chats across Slack, Microsoft Teams, Jira, and Zendesk, with AI features that speed up ticket summarization. Internal and external teams work together more effectively by connecting Slack and Microsoft Teams. Whether it’s customer support or an internal help desk that’s needed, Conclude’s no-code apps can be installed in selected channels, and offer a lightweight ticketing solution. Additionally, you can connect Slack and Teams to collaborate with colleagues on projects or chat with external customers in dedicated, linked channels. 👉 Conclude Connect integrates Slack and Microsoft Teams, facilitating bidirectional communication between both programs and ensuring that messages, files, reactions, and more work together seamlessly. Work from your preferred messaging platform, share and sync files, edit and delete messages, @mention colleagues, and automatically translate conversations in 60 languages. Conclude Connect enables both internal and external collaboration functionality. 👉 Conclude Apps are no-code apps for managing issues, incidents, support tickets, and more from Slack and Microsoft Teams. From Slack, Conclude offers an optional Jira and Zendesk integration for external support tickets. * * * Seller [Conclude](https://www.g2.com/sellers/conclude) Discussions [Conclude Community](https://www.g2.com/products/conclude/discuss) Languages Supported English Overview by Marianne Nord Show More ## Pricing Pricing provided by Conclude. ### Conclude Starter $12.00 1 Users ### Conclude Pro $16.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/conclude/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![Zoom Workplace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoom Workplace") Zoom Workplace 4.5/5(56,556) ](https://www.g2.com/products/zoom-workplace/reviews) [ View All Alternatives ](https://www.g2.com/products/conclude/competitors/alternatives) ## User Insights Average based on 6 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) [Log in to unlock pricing and user insights](/login) ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 11/19/2023 "Easy to track and resolve" 5/5 What do you like best about Conclude? Conclude enables our team to easily track the progression of an issue. It has a feature that allows us to set a timer that sends reminders to a specific channel if there are no comments within a certain period, helping to minimize delays. The Conclude dashboard serves as a useful hub for monitoring all relevant metrics. Review collected by and hosted on G2.com. What do you dislike about Conclude? There isn’t much to dislike, Conclude delivers on what is meant to deliver. Review collected by and hosted on G2.com. What problems is Conclude solving and how is that benefiting you? Conclude helps us monitor various issues reported by customers and our internal teams. With each new issue triggering the creation of a Slack channel, it simplifies the task of managing and resolving these issues in a timely manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Mid-Market (51-1000 emp.) 6/9/2023 "A nice solution for issues and support tickets" 5/5 What do you like best about Conclude? Conclude has been a valuable tool for managing support tickets and our issue management process. It automates manual tasks, making our workflow smoother and more efficient. The ease of creating workflows and providing automation for our response team is a huge plus. The dashboard gives an overview of open and closed tickets, allowing us to assess our situation quickly. Review collected by and hosted on G2.com. What do you dislike about Conclude? It's an excellent tool, but it could improve its functionality by allowing more than one channel per incident because, in our case, there are times when multiple channels are needed for a single issue. Review collected by and hosted on G2.com. What problems is Conclude solving and how is that benefiting you? Conclude is critical in maintaining consistency in our issues and support management process. This has dramatically reduced the burden of manual tasks such as creating channels and tracking tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Thomas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thomas B.") TB Thomas B. Mid-Market (51-1000 emp.) 6/15/2023 "Works well for us! Easy ticket system" 4.5/5 What do you like best about Conclude? Before implementing Conclude, our Customer Support practices were rudimentary and lacked a structured approach. Since we were already using Slack, Conclude was an easy choice. Review collected by and hosted on G2.com. What do you dislike about Conclude? Not much so far, although ideally, there could be more customization options. Review collected by and hosted on G2.com. What problems is Conclude solving and how is that benefiting you? The introduction of Conclude has played a pivotal role in formalizing our processes, simplifying the aggregation, visibility, and assessment of information. We especially like that everything is visible from the dashboard once a ticket is closed and that any issues can be reopened. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/9/2023 "Great solution for Issues Management" 5/5 What do you like best about Conclude? Its ability to efficiently track incidents and give great visibility of an issue's status from beginning to the end. Own Slack channel for each issue facilities collaboration and makes it easier to work with multiple stakeholders. The integration with Jira and the implementation of automated features have significantly cut down our resolution time, allowing my customer to focus on issue investigation instead of updating Jira tickets and managing Slack channels. Review collected by and hosted on G2.com. What do you dislike about Conclude? In general, Conclude has been reliable. However, there is a slight challenge when a multitude of incidents occur simultaneously, causing a distraction from focusing on critical incidents. Review collected by and hosted on G2.com. What problems is Conclude solving and how is that benefiting you? Conclude handles the tracking of a variety of customer issues, system problems, and internal incidents. It provides a structured way of discussing potential solutions, giving stakeholders clear visibility of the resolution status and progress without relying solely on updates from the responders. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 5/17/2023 "Simple, effective tool for tracking issues" 5/5 What do you like best about Conclude? It’s a good tool for assembling the right people in one place when we need to respond to an issue. The UI is quite intuitive and easy to navigate. Review collected by and hosted on G2.com. What do you dislike about Conclude? Having used it for three months now, I haven't identified any negative aspects thus far. It can take a little bit of time to get the hang of it. Review collected by and hosted on G2.com. What problems is Conclude solving and how is that benefiting you? Conclude significantly helps us to track and manage all issues through a clear and well-defined flow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by Conclude. ### Conclude Starter $12.00 1 Users ### Conclude Pro $16.00 1 User Per Month ### Conclude Enterprise Contact Us 50 Users Per Year [ View More Pricing Information ](https://www.g2.com/products/conclude/pricing) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[Productivity Bots](https://www.g2.com/categories/productivity-bots)[Incident Management](https://www.g2.com/categories/incident-management) ##### Explore More [Is a dedicated release orchestration platform worth the cost for a mid-size engineering team?](https://www.g2.com/discussions/is-a-dedicated-release-orchestration-platform-worth-the-cost-for-a-mid-size-engineering-team)[Best accounting management app to sync with bank accounts](https://www.g2.com/discussions/accounting-what-s-the-best-accounting-management-app-to-sync-with-bank-accounts)[What decision making software is easiest for non-technical team members to adopt without needing a dedicated trainer or IT support to get everyone on board?](https://www.g2.com/discussions/what-decision-making-software-is-easiest-for-non-technical-team-members-to-adopt-without-needing-a-dedicated-trainer-or-it-support-to-get-everyone-on-board) [Which Oracle Siebel resellers provide the strongest user adoption and change management support before committing to a multi-year CRM implementation?](https://www.g2.com/discussions/which-oracle-siebel-resellers-provide-the-strongest-user-adoption-and-change-management-support-before-committing-to-a-multi-year-crm-implementation)[Which NLP platforms are rated highest for the easiest setup and configuration for a team getting started?](https://www.g2.com/discussions/which-nlp-platforms-are-rated-highest-for-the-easiest-setup-and-configuration-for-a-team-getting-started)[Which agency management software best handles client policies and commission management for independent insurance operations?](https://www.g2.com/discussions/which-agency-management-software-best-handles-client-policies-and-commission-management-for-independent-insurance-operations) [Show MoreShow Less](javascript:void(0);)