2023 Update: We've been a client since 2016 and the service and updates have only gotten better. I love that they have continued to grow and listen to the needs of their customers AND act on it.

The level of customization for locations, sharing, visuals, and tours is extraordinary. The onboarding and support is superior. The quality of the renderings is excellent! If you have resources to think about strategy and maintain your map on a regular basis, this a great choice for a virtual map tool. Review collected by and hosted on G2.com.

Update: Happy to share there is more granular reporting in Google Analytics now!

The CMS feels a little dated, so there's a learning curve because it's not intuitive. I work at system-level and support authors at multiple locations, and get a lot of questions. Luckily, Concept3D has comprehensive help documents which I can quickly reference for most. The tool has been slow to adopt by some of our locations, so the utilization is lower than I'd expected. I would also like detailed analytics provided by the company. The only tracking option is through Google Analytics, in which all clicks are grouped into one event. Review collected by and hosted on G2.com.

Concept 3D really values their customer relationships. They are very responsive to any feedback or requests for enhancements we've given. Our dedicated client success manager not only knows their products but learns about our university as well and can help us use the map and calendar to best meet our goals. Review collected by and hosted on G2.com.

The product is made of many different modules. This allows you to better select the options that are right for you and save money in the long run, but sometimes it's hard to know which pieces you've actually got access to. Review collected by and hosted on G2.com.

My favorite thing about the Concept 3D map is how custom (and well done!) the map is. Their team takes the time to make sure the smallest of details are accurate, and even add in little Easter Eggs to make it fun! Review collected by and hosted on G2.com.

For our particular facility the Wayfinding doesn't have quite enough customization to make it the best it can be for our guests. But the C3D team is very receptive to our feedback and has worked to help us use it to the best of our ability. Review collected by and hosted on G2.com.

The interface is visually appealing and easy to use for the average user trying to navigate around the campus. The overlay represents campus incredibly well too! Review collected by and hosted on G2.com.

On the admin side, there aren't any easy ways to layer shapes. Which makes creating things like parking maps difficult where there are a lot of types of parking permits in one lot. Review collected by and hosted on G2.com.

They are very responsive and flexible with our NAV updates. They sent a lot of new features our way and consistently make sure we are well-informed and knowledgeable and what we can use our map for in the future. Review collected by and hosted on G2.com.

There are some times where contract signing back-and-forth will take some extra time. It can slow down the process, but this is rare. I would say it's not a huge concern. Review collected by and hosted on G2.com.

Concept 3D is always available to help when needed. Review collected by and hosted on G2.com.

Some glitches on IOS at times, but they try to fix them quickly. Review collected by and hosted on G2.com.

The map is very user-friendly for students and visitors of the NMSU Campus. Review collected by and hosted on G2.com.

The cost to render out or fix buildings is quite high. There is little control for clients in this regard. Labeling was made easier for buildings but not roads. Review collected by and hosted on G2.com.

I really like the graphical interface and how users navigate the system. It embeds nicely into our website. The layers are very configurable and easy to manage. Review collected by and hosted on G2.com.

The back end could be improved a bit and the ability to style things. I would like to customize elements a bit more visually but we are locked down to what the style editor allows vs assigning our own css classes, etc. Review collected by and hosted on G2.com.

Beautiful map! Mobile-friendly. Great experience for the end user. Review collected by and hosted on G2.com.

Terrible UI for editors, very difficult to make changes Review collected by and hosted on G2.com.

Great flexibility in creating customizable maps. The way finding still needs a bit of work as it sometimes creates route through walls but overall a great product Review collected by and hosted on G2.com.

Wayfinder is still a bit not perfect. It sometimes will create route through walls that are established but overall that is a rare instance to encounter in the system. Review collected by and hosted on G2.com.