Concept3D has truly been such a delight to work with. They are responsive when issues arise and are receptive to new ideas and excited to try them out with us. We feel like a very important client though we are one of hundreds I'm sure. I've even had the chance to go visit their HQ in Denver and felt right at home. Review collected by and hosted on G2.com.
I haven't found anything to dislike, and I say the honestly. We've worked with them for years and they've been a great partner. Review collected by and hosted on G2.com.
Video Reviews
Very easy on-boarding.
103 out of 104 Total Reviews for Concept 3D
Overall Review Sentiment for Concept 3D
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Concept3D provides a high quality map product. Their renderings of our main campus and remote campuses are nothing short of beautiful. The ability to add/schedule event-related map Categories for Commencement and Move-In Day is great for universities. Their map icon library is bottomless. But I'd say the company's customer support representatives are probably the best feature of Concept3D. I've had two different reps over our multi-year contract and they have both gone ablove and beyond to help me navigate the map CMS, initiate updates to map renderings, navigate contract renewals and more. They also offer useful webinars for clients where I've gotten great ideas that I implemented on my college's map. Review collected by and hosted on G2.com.
The user side of the CMS feels a bit antiquated. They did recently update the text fields and that's an improvement. Previously, I would have random days when text formatting within the WYSIWYG just would not do what I was asking and I'd have to jump into the code to implement an H2 heading or a bold text. I have not encountered that problem since the latest CMS update. Review collected by and hosted on G2.com.
The customer service at Concept 3D is ALWAYS the top. Every team member has always gone above and beyond every request; we often find more enhancements than we request; the employees are always kind-hearted, helpful, responsive, and resourceful. Even when our contact is on vacation, someone is always ready to take requests.
Of course, the Maps are stunning, too; a team of talented artists, developers, and support have created a masterpiece showcasing our lovely campus. I am always amazed how Concept 3D navigates through all of our intelligible notes, cad drawings, and images, make out campus look amazing. Review collected by and hosted on G2.com.
Nothing, except I have come to expect this high level of support from our other vendors.
Our Client Success Manager, Dan, is ALWAYS prompt to seek solutions to any issues we find, from minor glitches, assisting me in comprehending tutorials, to proactively sharing how we might continue improving our maps. He even shares with me when he shares ideas we've come up on our end.
Our campus map is ALWAYS evolving. Review collected by and hosted on G2.com.
Everything in the admin area was very intuitive and just worked as yourd expect it to. Nothing required the manual, however Nikki was always there to give us tips or support articles. Review collected by and hosted on G2.com.
I was a late addon to our university committee working with Concept3D, and it was sometimes unclear how to envision the after view for a step we were working on. Perhaps a demo of before and after at different steps along the way would be helpful. Review collected by and hosted on G2.com.
I had been maintaining static graphical maps of our campus for many years and everything was always behind. Offices would keep stacks of printed PDF maps for years with old info and outdated content was always being chased down. We needed a solution that allowed everything to be maintained in one location, that offered wayfinding, location markers, and could be a one stop shop for map related content. We contacted Concept3D and I've fell in love with maps all over again. The software is super easy to use and continually saves us countless hours of work. Parking services wants to document some temporary parking for an event, done. Admissions needs a repeating special event to highlight and campus buildings and tour info, done. Wayfinding across campus using wheelchair accessible paths, done. Our static map couldn't tell us anything about user engagement. I check our analytics daily to see what areas of the map are being used and that helps us understand the needs of our audience. Customer support is top notch and I've never had anything but immediate results and a welcoming, positive interaction with every staff member with whom I communicated. I use our map CMS daily to add new items and tweak content - I used to dread documenting map changes, but Concept3D makes map editing fun and super easy. Review collected by and hosted on G2.com.
There is nothing that I don't love about Concept3D. Review collected by and hosted on G2.com.
Using Concept 3D's maps in conjunction with Localist makes it super easy for students to find the locations, events and services they need to get started or keep going with their education. With a population of students that already has significant barriers to overcome, anything we can do to make them feel at home on campus & keep them connected with our college community makes a big difference. The features, ease of use and overall user experience provided by Concept 3D and Localist helps us make that goal a daily occurance. Review collected by and hosted on G2.com.
There is a little bit of a learning curve to the backend of the Concept 3D maps system - it's not a dislike as much as it is an endorsement to work with folks like Nikki Clayton for training, questions and new projects! I can't say enough good things about all of the support we have recieved. Review collected by and hosted on G2.com.
Once introduced to Concepts, the CMS is very user-friendly. Nikki has been so helpful, making the implementation of Concepts3D efficient. Review collected by and hosted on G2.com.
Extensive guidance is needed with initial set up and customization. Review collected by and hosted on G2.com.
Two things stand out: it's really easy to use and the support is great and easy to work with, and there is an amazing amount of customization we can do to our maps (for each campus) . It's quite fun to play with making custom layers for events and various campus services. Review collected by and hosted on G2.com.
A few of the features are a bit hard to figure out or find. Review collected by and hosted on G2.com.
I really like the service. Our rep is responsive and friendly and genuinely listens and cares about our success. Concept3D also send regular emails with tips about how to make the best use of the product. I just wish I had time to take advantage of all the features. Review collected by and hosted on G2.com.
The backend of the map CMS is still a little clunky. They've worked hard to roll out improvements, but the administrator side is still a little cumbersome and non-intuitive. It's powerful and the end-user experience is pretty good, but the way features are grouped and the feel of the administrative dashboard interface can be a little confusing sometimes and looks a little bit dated. Review collected by and hosted on G2.com.
Concept 3Ds team has been great to work with, and they have created a comprehensive virtual mapping system that really provides a great experience for our visitors and is easy to use. Review collected by and hosted on G2.com.
I would say that the biggest hurdle we have had is with trying to create and utilize a printable version of the maps. However, the team at Concept 3D has been very receptive to feedback and we hope to cross this off the list soon. Review collected by and hosted on G2.com.
