--- title: ComputerTalk Reviews meta\_title: 'ComputerTalk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 11 reviews by the users' company size, role or industry to find out how ComputerTalk works for a business like yours. aggregate\_rating: rating\_value: 3.7 review\_count: 11 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ComputerTalk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by ComputerTalk but has limited features. Are you part of the ComputerTalk team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice\_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish. * * * Seller [ComputerTalk](https://www.g2.com/sellers/computertalk) Discussions [ComputerTalk Community](https://www.g2.com/products/computertalk/discuss) Overview by Blair Ferguson Show More ## Top-Rated Alternatives [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/computertalk/competitors/alternatives) ## User Insights Average based on 11 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") IT Verified User in Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 11/28/2023 "Decent contact center application but with hiccups" 3.5/5 What do you like best about ComputerTalk? ComputerTalk ICE application is decent and support staff can try to accommodate your needs. Review collected by and hosted on G2.com. What do you dislike about ComputerTalk? They experienced some hiccups with outages and changes during their upgrades, which could have been better communicated and discussed. Review collected by and hosted on G2.com. What problems is ComputerTalk solving and how is that benefiting you? ComputerTalk is providing IVR system to direct calls from customer to our contact center. This helps us informing customer with some general knowledge through automated voice response, queuing customers over call in case of high traffic and also we used their application for booking reservations. Review collected by and hosted on G2.com. Show More 7/22/2025 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 6/2/2022 "Computer Talk has great support and their product is very reliable." 4/5 What do you like best about ComputerTalk? Computer talk has very good support. Contacting support is very easy and they are quick to answer the phones or emails. We use the ICE phone system and it is very reliable. Review collected by and hosted on G2.com. What do you dislike about ComputerTalk? The ICE administrator console can be difficult to understand and you really need to know what you are doing if you want to make changes to the phone system. I wish the layout of the administrator console was a little more user friendly. Review collected by and hosted on G2.com. Recommendations to others considering ComputerTalk: sjdslk;dafjsdkfjwoerjie dsjiafelkjnljvi sfeoiwrfjslkvjd s ewiofjei fajkjalkjfwoiejf ewajf weijfioe Review collected by and hosted on G2.com. What problems is ComputerTalk solving and how is that benefiting you? We are using ICE for a few different departments and call centers. The system is very reliable and we have had very minimal issues with it once we were live and everything was configured to our liking. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Executive Office](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Executive Office") IE Verified User in Executive Office Small-Business (50 or fewer emp.) 9/20/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Excellent" 3.5/5 What do you like best about ComputerTalk? Voice commands function are really great. You not worry for typing anything just say and it's done Review collected by and hosted on G2.com. What do you dislike about ComputerTalk? Nothing, but sometimes it takes wrong means. Review collected by and hosted on G2.com. Recommendations to others considering ComputerTalk: Yes Review collected by and hosted on G2.com. What problems is ComputerTalk solving and how is that benefiting you? Everything is going great. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Uche M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Uche M.") UM Uche M. Corporate Support Co-ordinator Computer Software Mid-Market (51-1000 emp.) 11/18/2016 "Easy to use" 4/5 What do you like best about ComputerTalk? I have had experience with only one other CRM but this one was the most user friendly. My company has used it for years and has no plans to stop. It is a simple to learn product that can be customized. It helps my sales team record their progress and allows me to monitor their performance. Review collected by and hosted on G2.com. What do you dislike about ComputerTalk? It's clunky and awkward. When searching for records it does a poor job of finding what I am looking for, even when I type the information in word for word. Review collected by and hosted on G2.com. Recommendations to others considering ComputerTalk: Offers lots of features that most companies will find very useful Review collected by and hosted on G2.com. What problems is ComputerTalk solving and how is that benefiting you? This is a wonderful product for keeping my leads organized. Offers lots of features to keep my information straight! It helps my sales team record their progress and allows me to monitor their performance. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![KATRINA L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KATRINA L.") KL KATRINA L. Owner Internet Small-Business (50 or fewer emp.) 9/17/2016 "ComputerTalk has saved one company money for about 20 years. " 4/5 What do you like best about ComputerTalk? ComputerTalk have been around for more than 20 years providing a good product for small business owner. The product is very affordable. ComputerTalk is like Skype and is mainly use for Business to Business contact. If you are new to using this meeting device the website has a tour that you can check out. When I use the product I tend to check out the home page to make sure I am not missing out on any new tool that can help make my meeting go smooth. I call the little icon that you see on the front page tools but they might be call something else but they are very helpful knowing what they are and what they can do for you. So know need to travel to a business meeting unless you want to but the ComputerTalk is use Global. Not only can you use it on your Laptop/computer but you can also use it on your smart phone & tablet. The program also use cloud so you can backup your meeting if you need it. Review collected by and hosted on G2.com. What do you dislike about ComputerTalk? I have use it only on my iPhone & Mac computer but some of my customers say they can't use it on their smart devices. When I first use the program the software did not have to worry about so many devices it was only iPhone & Androids but there are other smart device that are coming on the scene. Maybe one day ComputerTalk can add those devices to their program list since they are Global. Review collected by and hosted on G2.com. Recommendations to others considering ComputerTalk: If you are looking to save money for your company this is one way. You don't have to traveling, you can meet any where by using a smart device. Review collected by and hosted on G2.com. What problems is ComputerTalk solving and how is that benefiting you? The company I work for wanted to cut back on spending money and this was one cut back. We don't have to traveler for a meeting so the company is using that money for something else. When using this product if we order something for ComputerTalk to me it pay for it self over time because the money we had to spend on traveling go toward that product we use on the website. Since the company can save money in one department they are now hiring for a department that the company really needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about ComputerTalk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about ComputerTalk ](https://www.g2.com/products/computertalk/discussions/new) GU Guest User What is ComputerTalk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-computertalk-used-for) [ View all Discussions ](https://www.g2.com/products/computertalk/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/computertalk/pricing) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[Contact Center](https://www.g2.com/categories/contact-center) ##### Explore More [What is the best solution for design team brainstorming sessions?](https://www.g2.com/discussions/what-is-the-best-solution-for-design-team-brainstorming-sessions)[Which vendor provides AI-powered slide design tools?](https://www.g2.com/discussions/which-vendor-provides-ai-powered-slide-design-tools)[Which Adobe consulting partners function as a true extension of your team based on reviews from operations leaders?](https://www.g2.com/discussions/which-adobe-consulting-partners-function-as-a-true-extension-of-your-team-based-on-reviews-from-operations-leaders) [Which survey platforms keep response quality high even when the questionnaire has more than ten questions?](https://www.g2.com/discussions/which-survey-platforms-keep-response-quality-high-even-when-the-questionnaire-has-more-than-ten-questions)[Is Rockbot worth it as a business entertainment platform for a corporate office that needs background music and content management across multiple locations, or does Atmosphere TV offer enough curated content without the overhead?](https://www.g2.com/discussions/is-rockbot-worth-it-as-a-business-entertainment-platform-for-a-corporate-office-that-needs-background-music-and-content-management-across-multiple-locations-or-does-atmosphere-tv-offer-enough-curated-content-without-the-overhead)[What is the top-rated medical QMS for ISO 13485 compliance?](https://www.g2.com/discussions/what-is-the-top-rated-medical-qms-for-iso-13485-compliance) [Show MoreShow Less](javascript:void(0);)