--- title: ComputerTalk Reviews meta_title: 'ComputerTalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how ComputerTalk works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 11 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # ComputerTalk Reviews **Vendor:** ComputerTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 3.7/5.0 **Total Reviews:** 11 ## About ComputerTalk ComputerTalk designs, deploys, and supports contact center solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk's headquarters are located in Toronto, with offices in New York, Chicago, Atlanta, Montreal, and Staffordshire, England. ComputerTalk's ice\_ contact center architecture helps organizations to manage phone, e-mail, Web chat, and voice messaging interactions to improve staff productivity, contact management, service levels, and overall business performance. Our managed outsourcing program leverages clients' existing investments and empowers them with the freedom to manage as much or as little of their contact center as they wish. ## ComputerTalk Reviews ### 1. Lack of Functionality **Rating:** 1.5/5.0 stars **Reviewed by:** Daniel R. | Mechanical Inspector, Medical Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about ComputerTalk?** ComputerTalk is not user friendly. Unlike platforms its not easy to navigate. The updates and changes are not easy to make. The back end admin is a bit complex initially once you get the hang of it it provides functionality. **What do you dislike about ComputerTalk?** ComputerTalk has its advantages in resolving communication issues and providing IVR systems there are some aspects that raise concerns for me. Their reservation booking application seems to have some glitches at times, which are frustrating, for both customers and employees. The automated voice response system occasionally lacks clarity. Fails to provide information. **What problems is ComputerTalk solving and how is that benefiting you?** For the 20 years ComputerTalk has been saving our company money. With their communication solutions bt it does not have safety measures .unable to Reduce costs. This not saves us time. Customers are also not satisfied by these services. Decision making power decreased due to ComputerTalk. ### 2. Inconvenient Ineffective Support **Rating:** 2.0/5.0 stars **Reviewed by:** Rose S. | Computer Applications And Software Engineer, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about ComputerTalk?** It is difficult to use and less user friendly. Unlike systems, it overwhelms me with an administration console. The interface is nonintuitive and difficult to navigate which consumes me a lot of time and effort. **What do you dislike about ComputerTalk?** Some users experienced difficulties during upgrades I found that ComputerTalk was too complicated to communicate any changes. It does not have a video chat feature. There are issues with ComputerTalks system that need attention. Sometimes the automated voice response lacks clarity and confuses customers. **What problems is ComputerTalk solving and how is that benefiting you?** The reservation booking application is unreliable at times causing opportunities. These glitches impede the working and progress of the IVR system. This has been obstructive for us as we now have not a cost scalable communication system, in place. ## ComputerTalk Discussions - [What is ComputerTalk used for?](https://www.g2.com/discussions/what-is-computertalk-used-for) - [View ComputerTalk pricing details and edition comparison](https://www.g2.com/products/computertalk/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+17%3A43%3A14+-0500&secure%5Bsession_id%5D=df1478de-aeab-48e4-8f23-036266139818&secure%5Btoken%5D=88c0da4a7cc033b0745aa21c1c948f8881d68ca795771660f0f791a5e190efe7&format=llm_user) ## ComputerTalk Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top ComputerTalk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews)