I use ComplicanceQuest to obtain my required CEU for my ASQ certification. It's an easy and beneficial means to receive CEUs. Review collected by and hosted on G2.com.

I have not had any negative experiences with CQ. Review collected by and hosted on G2.com.

All the CQ modules can be used out of box, they are very user-friendly and provides great dashboards capabilities to provide the big picture strategically. We have done customization on some of the forms or fields within the module(s) to give us that extra capability we need for better traceability, transparency and accountability.

We have even integrated with our CRM /ERP to get insights from book to bill cycle. Truly, we are very happy using CQ not just as an eQMS but also giving our people complete visibility from end-to-end processes making them highly efficient and effective.

We had great Customer support from CQ in both aspects i.e. technical as well as administrative which made it easy to implement. Our Global team uses it on a daily basis. Review collected by and hosted on G2.com.

Cost is always a concern; but I always think you get what you pay for and CQ provide full value at the end with a great ROI. Review collected by and hosted on G2.com.

User friendly software, 1 stop shop for all modules. Review collected by and hosted on G2.com.

Searching of documents shall be improved to show only current document links Review collected by and hosted on G2.com.

As a customer, I would like to recommend the CQ package is the best fit for ISO quality management purpose. Especially built the the following module in such a wonderful user friendly method like Audit management, CAPA, Non Conformance, Document Management, Change Management & Inspections. Easy to track and close all our process gaps with stakeholders in a seamless manner. Also establishing a systematic process that enables to efficiently approve & qualify by assessing process compliance and risks. Review collected by and hosted on G2.com.

Help text not placed as part of the module level for carry out the steps and bit confusion to the new users for understanding the end to end workflow. Review collected by and hosted on G2.com.

The CQ quality system is a full suite of products used for tracking all quality objects. We use Training, Complaints, NCs, CAPAs and Equipment module. With CQ being built on Salesforce, from the beginning we had much better visibility to our data for users and managers alike, creating dozens of dashboards utilizing SF power, from every module, literally at the click of some buttons and drag and drop functionality. This is light years ahead of our last eQMS, and one of the major selling points for us to move to CQ.

Our users are able to easily train in CQ and managers can see their employee's metrics for training easily.

The equipment module is simple and clean to use and we have taken advantage of the calibration and equipment event schedules to track those tasks.

Our NC users have a CAPA request type to easily recommend what needs to become a CAPA, and when escalated a workflow creates that CAPA record for us, bringing over data already entered on the NC.

We also did the same with SF Cases, bringing over relevant data to Complaints at the click of a button. This has reduced creation of these types of records so users have more time to investigate the issue, then they have to spend documenting it. CAPA/SCAR records are easy to create, investigate and recommend plans and actions, and follow up with VOE at the appropriate time.

The system would have been easier to implement if we had stayed closer to out of the box software. But the fact you can make the system your own, is a huge selling point. Being on the Salesforce platform allows you to take advantage of the innate database structure and application features, allowing you to always scale and improve your quality system and integrate to other systems to provide the data needed and reduce redundancy for all departments.

The CQ team has been great to work with. Over all they are responsive and follow up with questions readily. Overall a great quality system that we are happy we chose. Review collected by and hosted on G2.com.

As with all systems, CQ has some things to improve, as far as giving the users direction on the next action to take, making the workflow easier to track and understand from a coordinators view. Version 13 that just came out, will address some of those issues our users and coordinators still find a little frustrating.

Both customer support and the development team were slow a year ago, but I have seen them come up to speed and respond quickly to requests as the company grows. Review collected by and hosted on G2.com.

Ease of use, customer support, good features Review collected by and hosted on G2.com.

some times is a little slow so we need to be very patient Review collected by and hosted on G2.com.

It is very organized and oood to use when I know how to. Review collected by and hosted on G2.com.

Some of the modules, like change order and CAPA have too many approvals. Review collected by and hosted on G2.com.

We love the possibility to use the platform but build from scratch so we can adapt it to the actual business process. Great support during the implementation and during the deployment Review collected by and hosted on G2.com.

Modifying the out of the box feature can be very time consuming and complicate if any modifications need to be done. Although the team was there to support throughout the entire process. Review collected by and hosted on G2.com.

Many tools are offered to be used in the system, making this fit for most needs rather than having various platforms for one organisation. Review collected by and hosted on G2.com.

There are plenty of complex nuances which make system usability difficult and not uer friendly.

Many clicks are required to acheive what should have been an easy task, where you are led down various rabbit holes, getting lost in the maze of different areas of the system.

Customer support can be improved, being rather slow and often the reply is that it can't be done! Review collected by and hosted on G2.com.

The traceability for all the transactions and the capability to change the portal view for different job functions. Review collected by and hosted on G2.com.

Nothing comes to my mind right now, I am very happy with the performance of CQ and the applications that it has. All the modules are really complete. Review collected by and hosted on G2.com.