# Ethico Reviews **Vendor:** Ethico **Category:** [Whistleblowing Software](https://www.g2.com/categories/whistleblowing) **Average Rating:** 4.8/5.0 **Total Reviews:** 66 ## About Ethico Empowering the Ethics & Compliance and HR industries for more than 25 years, Ethico provides a suite of solutions that help companies manage risk and reinforce their healthy cultures. From whistleblower and case management software that saves time, to employee screening and monitoring services that actually work, to e-learning that doesn't suck, we focus on the human element to Make The World A Better Workplace. We’ve provided HR & compliance solutions that serve over 8,000,000 million employees in 100+ countries. We have helped E&C leaders investigate nearly 10 million reports, offering employees the industry’s leading-edge tools to report unethical or illegal behavior free from retaliation. ## Ethico Pros & Cons **What users like:** - Users commend Ethico for their **exceptional customer support** , highlighting professionalism and commitment to compliance assistance. (16 reviews) - Users praise Ethico for their **exceptional customer service** , highlighting knowledgeable support and effective compliance guidance. (13 reviews) - Users find Ethico to be **user-friendly** , enhancing efficiency through excellent support and robust reporting features. (10 reviews) - Users value the **user-friendly compliance management** features of Ethico, making case logging and updates effortless. (6 reviews) - Users highlight the **implementation ease** of Ethico, appreciating its smooth process and excellent customization options. (6 reviews) - Reporting (6 reviews) - Features (5 reviews) - Professional Service (5 reviews) - Users commend the **excellent response time** of Ethico, appreciating the helpfulness and promptness of customer support. (5 reviews) - Customizability (4 reviews) **What users dislike:** - Users find the **complex navigation** of Ethico challenging initially, but it improves with familiarity over time. (1 reviews) - Users find the **difficult learning curve** initially challenging, though familiarity improves the experience over time. (1 reviews) - Users find the **initial difficulty** in navigating Ethico, especially with running reports and investigations. (1 reviews) - Users note a **learning curve** with Ethico, especially when running reports and entering investigations initially. (1 reviews) - Users find **poor reporting** challenging initially, but become more comfortable with the system over time. (1 reviews) - Reporting Issues (1 reviews) - Users note **update issues** but see a willingness from the team to make improvements for a better experience. (1 reviews) ## Ethico Reviews ### 1. Amazing experience using Ethico **Rating:** 5.0/5.0 stars **Reviewed by:** Mandy G. | Corporate Compliance Officer, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Ethico?** They are highly responsive, and the software itself is straightforward to use. **What do you dislike about Ethico?** There isn’t much that I dislike. When I was first getting to know the system, I did find it a bit challenging to figure out how to run reports and where to enter investigations. However, as I became more familiar with it, these tasks became easier. **What problems is Ethico solving and how is that benefiting you?** We can keep track of all our issues in a single, centralized place. ### 2. Invaluable Resource for Any Compliance Team **Rating:** 5.0/5.0 stars **Reviewed by:** Sterling T. | Director of Compliance, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Ethico?** The hotline services and reporting platform are easy to engage and extremely user friendly. Implementation was quick, yet thorough. It does everything I need it to do. Ethico is so much more than our compliance hotline servicer. They go above and beyond to support me as a compliance officer. Their knowledge hub has tons of useful information and the weekly Ethicsverse webinars are not only interesting, but helpful! Every year for Compliance Week, they always provide great ideas for me to pull off an engaging and effective educational experience for my team. My CSM Loryn is also such an amazing asset in helping me to improve my compliance program. **What do you dislike about Ethico?** If I found being helpful and overwhelmed with tons of good information a bad thing, then I might have a reason to complain. **What problems is Ethico solving and how is that benefiting you?** Ethico fulfills our need for a compliance hotline and process to manage concerns. **Official Response from Angela Meier:** > We are delighted to hear that Ethico has been able to fulfill your need for a compliance hotline and process to manage concerns. We are committed to providing valuable resources and support to our clients. Thank you for choosing Ethico! ### 3. Ethico for Employee and Patient Compliance Hotline **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph A. | Vice President Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Ethico?** "Ethico provides an excellent system for reporting compliance issues, serving both our employees and customers effectively. Their team has been instrumental in managing incoming calls and complaints. Even though the call center isn't frequently used for compliance complaints, Ethico has consistently demonstrated its ability to thoroughly investigate issues and report them clearly through their portal." **What do you dislike about Ethico?** So far into our third year of usage I can't think of any complaints. They continue to improve their technology and keep up with the times. **What problems is Ethico solving and how is that benefiting you?** Compliance Hotline. ### 4. Ethico/Loryn Smith **Rating:** 5.0/5.0 stars **Reviewed by:** Myrna H. | Manager of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Ethico?** The ease of using Ethico for logging our HR and Compliance issues. Creating a case and updating it are simplistic in this software. I have used others that are not so user friendly! Loryn, what can I say, she is simply amazing, responsive and always letting us know what new products are coming out as well as keepung us in the loop in updates that are going to be taking place. She is a pleasure to interact with! Thank you for all you do for u Loryn! **What do you dislike about Ethico?** Can't think of any! When I am using the system, I know right where to go to add the information. **What problems is Ethico solving and how is that benefiting you?** Having one place to track all our HR and Compliance issues. **Official Response from Angela Meier:** > Thank you for your kind words about Ethico and Loryn! We're glad to hear that the software is easy to use and that Loryn has been responsive and helpful. We strive to provide a seamless experience for tracking HR and Compliance issues. ### 5. Enjoyable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Ethico?** Ethico provides us with all of the tools that we need, especially the reports that we can generate that allows us to get a look at our quarterly calls and make assessments. Loryn has made the experience even better as she is always available and willing to help when needed. She does an excellent job of explaining everything and walking me through each aspect of Ethico as needed. The new services that were introduced are also something that I will take back to the Compliance Team. Loryn has been a delight to work with and is truly knowledgeable about the products. **What do you dislike about Ethico?** Right now, I believe that the services being provided are just what we need, there is nothing that I dislike. **What problems is Ethico solving and how is that benefiting you?** Ethico benefits us by providing us with information from our members that is necessary to track leads of possible FWA. **Official Response from Angela Meier:** > Thank you for sharing your experience with us! Loryn will be delighted to receive your positive feedback, and we are glad that she has been able to assist you effectively. ### 6. Highly recommend this program **Rating:** 5.0/5.0 stars **Reviewed by:** Christian K. | Compliance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Ethico?** Ethico is very easy to work with. My client Success Manager, Loryn Smith has been great to work with. She has provided me with great materials and is very flexible for when I need to meet. **What do you dislike about Ethico?** I have found nothing with Ethico that I dislike. **What problems is Ethico solving and how is that benefiting you?** Ethico houses our Compliance Hotline. This has helped take the stress off of trying to house one in house and providing an anonymous option for our employees. This solution has been great to work with and easy to get it up and running. **Official Response from Angela Meier:** > Thank you for your kind words! We are pleased to hear that Ethico has been helpful in providing a stress-free compliance hotline solution for your organization. We appreciate your recommendation and look forward to continuing to support your compliance needs. ### 7. Best Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bob M. | Chief Compliance Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Ethico?** I have worked with several Hotline, case management, and other compliance software providers and the staff at Ethico far exceeds the other providers for customer service. From the set-up to the ongoing account support, the staff is knowledgeable, actively listens to your issues, and promptly resolves your issues. Unlike other Holtine providers, they aren't trying to upsell you on new products and provide assistance with the customer's busy schedule in mind. Jess, Marissa, Ashley, and Amrita are just a few that stand out. The co-owners are very hands-on as well. **What do you dislike about Ethico?** The few issues that I believe can be improved on (sequential case numbering system) have been communicated to the owners and product team. They seem intent on improving **What problems is Ethico solving and how is that benefiting you?** N/A **Official Response from Angela Meier:** > We are glad to hear that our customer service team, including Jess, Marissa, Ashley, and Amrita, have made a positive impact on your experience with Ethico. We will be sure to pass along your kind words to them and the co-owners. Thank you for taking the time to share your feedback with us and we appreciate your input on the sequential case numbering system and are committed to making ongoing improvements based on our clients' needs! ### 8. I have had great experience with the product(s) and the people at Ethico. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Ethico?** I really enjoy the ease of the MyCM and how easy it is to review cases. I also very much appreciate the customer service and the responsiveness of our representative. Our implementation went very smooth and I was also very impressed at how much we were able and allowed to customize for our hotline landing page. I met with Loryn today and she was great to speak with and very informative of the upcoming features and product enhancements. She was also very prompt to schedule a meeting I requested and to follow-up in a timely fashion. **What do you dislike about Ethico?** I do not have any negative feedback. I did request an additonal training on reporting functionality so I can be ready to pull reports for our Board, but that has already been scheduled. **What problems is Ethico solving and how is that benefiting you?** Ethico helps us comply with our CIA. **Official Response from Angela Meier:** > Thank you for sharing your positive experience with Ethico! We are delighted to hear that you find MyCM easy to use and appreciate our customer service and responsiveness. We're also glad that you found the customization options for your hotline landing page helpful. If you have any suggestions for additional training or features, please let us know. ### 9. Excellence to its Fullest **Rating:** 5.0/5.0 stars **Reviewed by:** Linda F. | Compliance Officer, Enterprise (> 1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Ethico?** Ethico excels at customer service and provides exceptional compliance guidance. I was impressed by their professionalism when I contacted Ethico (formerly ComplianceLine). Their commitment to helping me navigate complex compliance requirements seamlessly and with stress-free integration gave me confidence in their services. I highly recommend Ethico for all of your compliance needs. What truly sets Ethico apart is its commitment to customer service. They have always gone above and beyond to make themselves available to answer any questions I may have had. **What do you dislike about Ethico?** I have had nothing but helpful experiences with their multiple number of features. **What problems is Ethico solving and how is that benefiting you?** They display a remarkable wealth of knowledge and expertise in their field. They tailored their guidance to my specific needs, thus saving me valuable time and resources. **Official Response from Angela Meier:** > Thank you so much for taking the time to leave us such a kind review. We're delighted to be your trusted partner! ### 10. Great tool and great service! Excellent partner in optimizing compliance. **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn M. | Chief Compliance Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Ethico?** MyCM is a fantastic, easy-to-use tool and the service we've received from Loryn is spectacular! Lots of solid features, open-ended, and customizable means MyCM is a valuable and valued component of our compliance program. **What do you dislike about Ethico?** Nothing I can think of that I dislike at this time. **What problems is Ethico solving and how is that benefiting you?** Availability of a safe, accessible, and anonymous tool for reporting of compliance concerns. **Official Response from Angela Meier:** > Thanks for the stellar feedback! We strive to provide top-notch service and are grateful for the opportunity to partner with you in optimizing compliance. ### 11. Incredible Experience with our Client Success Manager! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Ethico?** The platform is user-friendly and offers features such as ad hoc reporting, which enables us to meet our business needs efficiently. One feature I particularly appreciate is the ability to select specific sanctions rather than having to exclude those we do not audit. The implementation of the Client Success Manager has been outstanding. Loryn has been incredibly helpful and responsive to all our questions. I look forward to continuing our collaboration with her in the new year. **What do you dislike about Ethico?** So far, I have not identified areas that I do not dislike. **What problems is Ethico solving and how is that benefiting you?** Ethico allows us to monitor and audit sanctions based on business needs timely, accurately, and efficiently. **Official Response from Angela Meier:** > Thank you for sharing your positive experience with our platform and Client Success Manager, Loryn! We are glad to hear that our features, such as ad hoc reporting and specific sanctions selection, have been beneficial to your business needs. ### 12. Knowledgeable & Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Ethico?** My account manager is phenomenal! Very knowledgeable, transparent, and friendly. I appreciate her support and suggestions as we discuss my plans for the coming year. We use the sanctions check solution and have found the platform to be user friendly and well-supported. **What do you dislike about Ethico?** None - we don't have any complaints at this time. **What problems is Ethico solving and how is that benefiting you?** The sanctions check platform, ecoCheck, gives us confidence that we aren't doing business with restricted or sanctioned persons or entities. **Official Response from Angela Meier:** > Thank you for your kind words about your account manager and our sanctions check solution, ecoCheck. It's wonderful to hear that you find the platform user-friendly and well-supported! ### 13. Great service for compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon H. | City Treasurer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Ethico?** It's nice for our employees and customers to have a way to report concerns easliy and anonymously. It removes a lot of barriers that may otherwise keep people from speaking up. It was also a very easy implementation process, which is always nice when using a new software. **What do you dislike about Ethico?** Depending on your company size, it can be costly. **What problems is Ethico solving and how is that benefiting you?** As a public entity, we need to provide a way for customers to report any concerns, especially financial. Ethico gives our customers the ability to report these concerns easily. We also have some employees who may not feel comfortable speaking up about HR concerns, and Ethico gives them the platform to do so. **Official Response from Angela Meier:** > Thanks for your kind words Shannon, it's a pleasure partnering with you!! ### 14. Professional Team and Site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Ethico?** The site is great. The reporting is great. My account rep, Lloryn Smith is great, attentive and full of ideas to ensure we receive the full benefits offered by Ethico. **What do you dislike about Ethico?** This field is requiring a dislkie and I do not have any. **What problems is Ethico solving and how is that benefiting you?** This is a global Program that allows employees in over 30 countries to have access. **Official Response from Angela Meier:** > We're thrilled to hear that you are enjoying the site, reporting, and the support! Thanks so much for your feedback and are glad to hear that our solutions are benefiting your employees world-wide! ### 15. Good experience with Ethico **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Ethico?** Customer support response time is excellent, and everyone has been very helpful in answering my questions. We recently updated our account and implemented a web form, and the Ethico team made the process very easy, again being very responsive to our needs and questions. **What do you dislike about Ethico?** We do not receive many reports and are in the early stages of the web form, so nothing to note at this time. **What problems is Ethico solving and how is that benefiting you?** Providing ways for individuals to report issues concerning the company in a private/anonymous manner. **Official Response from Angela Meier:** > We're thrilled to hear that you had a positive experience with our customer support team and that the implementation process was smooth for you. Thank you for your feedback! ### 16. Know the best, Be honest **Rating:** 5.0/5.0 stars **Reviewed by:** Md. Mizanur R. | Faculty, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Ethico?** Ethico is a such a platform where someone with ethical concern will be able to learn tools and techniques for own and for the institution. Participants from diversified industry can share their though and challenges that cna benefits others. **What do you dislike about Ethico?** Sometimes, not possible to get answer to questions during live session. A certificate of attendance can be provided with particioant's name on it. **What problems is Ethico solving and how is that benefiting you?** Ethics Compliance has become a MUST for any types of industry. Without knowing the new tools and techniques, it wil be impossible to handle issues at workplace. I believe, Ethico Platform imparts new skills and Knowledge to accomodate with new rules and regulations. **Official Response from Angela Meier:** > Thank you for your feedback!! ### 17. Ethico helpline, case management system and disclosure forms **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Ethico?** We received great customer service, from initial contact through the sales process to implementation. The ongoing support now we're operational is also excellent. **What do you dislike about Ethico?** At a company / support level I have no dislikes at all. **What problems is Ethico solving and how is that benefiting you?** We operate in 20 countries, so the 24/7 live operator service in local language is benefitting us. Also, the CMS case management system is comprehensive and configurable to meet our needs. Reporting is also straightforward so we are in better control of our case management performance. **Official Response from Angela Meier:** > We are delighted you're having a great experience with our CMS and customer support!! Thank you for your thoughtful review ### 18. New Adopter **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Ethico?** I engaged Ethico in a new role after using a competitor at my last two companies. Ethico is Compliance focused and built to leverage all the information a Compliance Officer would need. THey make the program easy to use and implementation is a breeze. Their customer service reps are extremely helpful and very responsive. **What do you dislike about Ethico?** While they are the most complete Compliance focused product on the market I believe they can continue to develop new features which would be helpful for the industry. **What problems is Ethico solving and how is that benefiting you?** Ensuring that I can track issues and present them to the board in a clear concise manner to ensure we have a well functioning compliance program. **Official Response from Angela Meier:** > Thanks so much for leaving us a kind and candid review! ### 19. Easy to use program for our monthly Sanction Checks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2024 **What do you like best about Ethico?** It is simple to use, and results are received quickly. Customer Support was been great whenever we have had any questions ot issues. **What do you dislike about Ethico?** Honestly, I can not think of anything that I dislike. For the saize of our company, Ethico meets all of our needs. **What problems is Ethico solving and how is that benefiting you?** As a company in the healthcare industry, Ethico helps ensure that we are compliant and not employing indivisuals who are excluded, sanctioned, or debarred from participation in federal and/or state government programs. **Official Response from Angela Meier:** > Thank you for choosing Ethico as your exclusion screening vendor! ### 20. Good for the Company & Good for the Reporter **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Ethico?** So far so good. Over the past ~18 months I worked on the Hotline RFP, contract negotiation, solution implementation (including integration to our internal systems and the subsequent onboarding of different Enterprise business units to ComplianceLine’s Hotline Services (now Ethico). I have asked a key user to participate in this review as well. What we like best: • Reporters quickly reach a live person, not a menu tree, no machines, they hear a compassionate human voice. • It was great that we could integrate with our internal case management system and that we can also use their case management portal, MyCM, which has a lot of nice features, such as the ability to easily document updates within the information section and provide additional information to reporters through the resolution area. • It is nice that we can attach documents to reports. • The reporting capabilities are great as we can breakdown the reports we receive and create charts and graphs. • Ethico also hosts free weekly webinars on a wide variety of relevant topics targeted at those with various levels of sophistication and maturity with respect to their Compliance programs. The 1-hour webinars are casual, informative, often offer tips & tricks, and provide a means to connect with others in the field. **What do you dislike about Ethico?** • There were some difficulties and delays with the initial implementation and integration, not as much attention to detail and some miscommunications/misunderstandings, that we did work together to sort out. Both parties had learning curves. As other business units have been onboarded, we’ve found our groove and the onboarding goes rather seamlessly. • The turnaround time to correct issues can be lengthy at times. For example, it took over a week to correct an issue impacting emails for each new case. • We had a few instances with the integration breaking, however we worked together to identify the issues and find/implement a resolution. • The look & feel could be more intuitive, and it’s slightly dated, but if this is what I can find to dislike, clearly, they have a pretty good solution and good people supporting it. **What problems is Ethico solving and how is that benefiting you?** We moved from another Hotline service provider to Ethico where we have a better working relationship, more robust reporting and the Hotline offers a good reporter experience. Reporters calling in can speak to a live person without going through any menus and the webforms are simple enough for a reporter to complete yet provide us enough information to begin working on the case. **Official Response from Angela Meier:** > Thank you for such a thoughtful review. It's great to hear that you are a fan of Ethico. Thank you so much for your partnership and trust! ### 21. Speak Up Culture Ball Roller **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Ethico?** The Ethico team are a great asset to the promotion and facilitation of our company's speak up culture. **What do you dislike about Ethico?** Our company partnership with Ethico continues thriving. **What problems is Ethico solving and how is that benefiting you?** One of our company's goals was to ensure around the clock accessibility to speak up about concerns and experiences with the company/staff. Ethico agents are available 24 hours per day and on weekends to help us accomplish this goal. **Official Response from Angela Meier:** > Thanks for trusting Ethico, and for your kind review! ### 22. Ethico is a Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Nurdes G. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Ethico?** - Confidentiality - Speed of notifications - Phone calls when higher level cases are submitted to expedite processing - Easy to use system - Customer support is fast and easy - Angela Meier is excellent and always sharing new ways to improve our outreach with our team to utilize the service. - Webinars and resources that are provided are helpful **What do you dislike about Ethico?** - The platform and service suits our needs so we don't dislike anything about the service. It is essential to have a confidential, anonymous escalation process in any corporate environment. **What problems is Ethico solving and how is that benefiting you?** Every company needs a confidential, anonymous reporting function and Ethico easily provides this service for us. **Official Response from Angela Meier:** > Thanks for your partnership Nurdes! ### 23. Ethico for HR Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Ethico?** I like the customer service and quality of their responses and response time. **What do you dislike about Ethico?** Nothing I really dislike. They have been extremely helpful and professional. **What problems is Ethico solving and how is that benefiting you?** Anonymous reporting to protect individuals that do not want to disclose who they are. **Official Response from Angela Meier:** > Thank you for your thoughtful review!! ### 24. Best Compliance Hotline Out There! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Ethico?** My health system has been using Ethico since 2006, and I came into the picture in 2011. We've done requests for proposals because we are good stewards of our resources and want to ensure we have the best product and service for the best price. Hands down, Ethico always comes out on top. Their hotline representatives are so well trained (they are almost attorneys!) and professional and pull the information we need for our investigations from often emotional and difficult callers. Our account representatives are always amazing, as is their tech support. I highly recommend this company! **What do you dislike about Ethico?** There was one feature that Ethico didn't have that other hotline services did when we conducted our last RFP, and that was to contact complainants prior to their call back dates. Since then, Ethico created and added this feature. So, there is nothing that we dislike! **What problems is Ethico solving and how is that benefiting you?** Ethico provides a way for our employees to report compliance concerns. We use the same number for all of our 130,000 employees and they are able to keep everything organized and provide the information we need to conduct investigations. Allowing us to get this information before the employees become whistleblowers so we can address problems immediately has undoubtably save us millions over the years. **Official Response from Angela Meier:** > Hey Jennifer, WOW! We are thrilled that your organization continues to choose Ethico! We are nothing without our clients- thank you for your trust and partnership! ### 25. Easy to use, very useful tools **Rating:** 5.0/5.0 stars **Reviewed by:** Hannah K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Ethico?** We use Ethico for sanctioned persons and entities screening. What originally drew us to them was their $5 million "Actioncheck Guarantee" which the execs really loved. The onboarding process was very easy and they provided training to teach me how to use the system. I also get reports emailed directly to me as soon as they're available, which is extremely quickly. It's such an easy process that I also just signed up with them for their conflict of interest reporting system which I'm very excited to use. **What do you dislike about Ethico?** I have interacted with a number of different people, so the only issue I've come across is losing track of where to go for each question I have. I think there was a little bit of turnover in the team I was using, but that's happening everywhere and they have made the transition very easy. Not a huge concern at all. **What problems is Ethico solving and how is that benefiting you?** We use their SanctionCheck 5.0 which screens our employees and vendors for matches to state and federal exclusion lists. A normal healthcare practice would never be able to complete this on their own. I know that by using this service we can rely on their results. **Official Response from Angela Meier:** > Hannah, thank you so much for taking the time to review our services. We are proud & honored to partner with your company!! ### 26. It's like joining a compliance community! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Ethico?** Complianceline has really helpful webinars on meaningful topics to a Compliance Officer. The content is engaging and the company promotes and provides an avenue for connecting with others in the field across the country. **What do you dislike about Ethico?** I'd like to use MyCM as a data repository for internal compliance investigations/record keeping purposes. It would be great if it was more adaptable to support this type of activity vs being a ticketing intake. It would be easier to search items for making updates by subject vs. ticket number. **What problems is Ethico solving and how is that benefiting you?** ComplianceLine helps with thinking through how to connect with my organization by focusing on how to influence behavior internally. **Official Response from Angela Meier:** > Hello & thank you so much for taking the time to let us know how we're doing! We'd welcome the opportunity to show you how other clients are leveraging our case management software to track and manage internal issues & investigations. If this is something you're interested in, please reach out to your dedicated account manager or you may email accountmanagement@ethico.com and we'll gladly assist! Thank you again ### 27. Reporting of compliance by employees **Rating:** 5.0/5.0 stars **Reviewed by:** Adele O. | Senior Client Advisor CFP, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2023 **What do you like best about Ethico?** Ethico allows us to reach out to complainants before their scheduled call, back dates. This feature was missing in our RFP. **What do you dislike about Ethico?** The service enables reporting of complaint by employees it is potentially hinder transparency. **What problems is Ethico solving and how is that benefiting you?** Their exceptional customer service and diverse range of options ensure that all ethical concerns are almost solved. **Official Response from Angela Meier:** > Thank you Adele! ### 28. Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Ethico?** The system is easy to navigate and configure and includes robust reporting metrics. The free webinars and training videos are high-quality and provide tremendous value. Customer and tech support is consistently responsive, efficient and friendly. **What do you dislike about Ethico?** We have yet to experience any real issues. A few customizations we hoped for aren't currently possible but were added to a future enhancements list, so we have no complaints! **What problems is Ethico solving and how is that benefiting you?** It allows us to consistently track complaints and investigations in one system across various work areas. It also provides us with valid metrics and analysis that were previously difficult to gather and rely on. **Official Response from Angela Meier:** > Hi there, thank you so very much for the detailed review! We are SO happy to hear your positive sentiments about our partnership. Thank you for your trust in us and willingness to tell the world about it! ### 29. I'm so glad I called **Rating:** 5.0/5.0 stars **Reviewed by:** Sonja H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Ethico?** Our Account Manager, Angela, was very knowledgable and demonstrated a high level of overall effectiveness. Her contribution will be a great help the success of our compliance and awareness efforts. **What do you dislike about Ethico?** I dont have anything negative to say about Ethico **What problems is Ethico solving and how is that benefiting you?** Ethico provides a way for our employee to report ethical issues and or misconduct. The service is a third party and allows the reported to file a case anonymously if they want. **Official Response from Angela Meier:** > Hey Sonja, thanks so much for taking the time to leave us a review. It is an absolute pleasure working with your team! ### 30. Flexible and customer focused **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Ethico?** They are customer focused. If there is an issue at any time I can reach my account rep or even the CEO if necessary. I also love that I can get with their tech team to brainstorm customizations that work for my company needs. **What do you dislike about Ethico?** I have not found anything that I dislike about the company. I had been assigned a rep that was less than stellar, but he was replaced and the service was back to expectation. **What problems is Ethico solving and how is that benefiting you?** Ethico was able to provide me with a solution to verify third parties were not sanctioned or debarred prior to engagement and continuosly monitor through the life of the engagement. As a government contractor this si critical for our business and sustainability. **Official Response from Angela Meier:** > Hi there, thank you so much for taking a few minutes to share feedback on your services with Ethico! You said it best- our clients are the heart of our organization. Transparency and accessibility are key factors in maintaining strong partnerships, and we are proud that our clients can see it in action! Thank you again! ### 31. Very smooth new account transition **Rating:** 5.0/5.0 stars **Reviewed by:** Tom S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Ethico?** The transition from our legacy hotline to ComplianceLine was smooth and easy, with a lot of great support. The myCM dashboard is much more user-friendly, and configurable, and has all the metrics we use for internal monthly reporting. It is an excellent system to manage, document and follow-up on investigations. The training videos are a great resource unavailable through our old hotline, and the customer support has been responsive and thorough. We prefer the live Call Center reps, and the ability to customize the directives. ComplianceLine is an improvement over our previous system. **What do you dislike about Ethico?** Some minor problems early on, which were to be expected and have been fixed. Very little to dislike about Ethico. **What problems is Ethico solving and how is that benefiting you?** CMS requirement to have a confidential Compliance hot-line. **Official Response from Angela Meier:** > Hi Tom! Thanks so much for taking a few minutes to review Ethico. We are delighted to hear everything is going well, thanks for being a great partner! ### 32. Appreciate the customer service when I have questions. **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela S. | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2023 **What do you like best about Ethico?** Customer Service as the promptness is immediate when I send a question. **What do you dislike about Ethico?** Running reports as they are difficult to create your own specific reports it should just be automatic set. **What problems is Ethico solving and how is that benefiting you?** There have been several update but none that really affect the program we have. **Official Response from Angela Meier:** > Hi Pamela. thank so much for taking a few minutes to review our products and services, and for being such a valued client! ### 33. Ethico Review **Rating:** 3.5/5.0 stars **Reviewed by:** Melissa D. | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Ethico?** Very helpful account manager. Good training and follow up. Reports are easy and provide good graphics. **What do you dislike about Ethico?** Not as intuitive as I would like to see. **What problems is Ethico solving and how is that benefiting you?** Provides 24 hour hot line. Compiles and organizes reported issues. **Official Response from Angela Meier:** > Hi Melissa, thank you for your invaluable feedback! We will reach out to you to get some additional feedback and collaborate on what we can configure to make the tool suit your requirements. Thank you again for your review, and for being a trusted partner of Ethico! ### 34. Informative Professional **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy H. | Senior Compliance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Ethico?** Live sessions of real professionals in similar fields. Sharing insights, tips, tricks, strategies, and information. The sessions are free so anyone can still attend based on any budget restrictions. **What do you dislike about Ethico?** I have yet to find any downsides. In the market, field, and society that we all function in, I think being able to do and attend these sessions are a positive and certainly not a negative. **What problems is Ethico solving and how is that benefiting you?** Compliance and Ethics talked about and NOT talked about topics. Today's session on mental health is a topic that few even want to mention. So being able to step outside of the box and talk about things like that, share, vent, and just listen to others is a benefit. **Official Response from Angela Meier:** > We are glad to hear that you are enjoying the live sessions and finding them beneficial. We strive to provide valuable insights and information to professionals like you!! ### 35. Consultant who Refers Clients to Ethico **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Ethico?** As a healthcare compliance consultant, it's valuable to find a system that does most of what Compliance departments require for their audit & monitoring program. **What do you dislike about Ethico?** myCM requires more robust features in order to be an all-inclusive incident management system. **What problems is Ethico solving and how is that benefiting you?** A tool that I can refer my clients to that is reliable and has more than 1 solution for a compliance program. **Official Response from Angela Meier:** > Hi there, thank you so much for your trust in Ethico, we love your work! ### 36. General Counsel and Chief Compliance Officer for various healthcare companies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Ethico?** Intuitive and easy-to-use interface without significant training required. **What do you dislike about Ethico?** Some of the reporting features are either difficult to use and/or do not fully capture the necessary data without human intervention. **What problems is Ethico solving and how is that benefiting you?** As a healthcare entity we are required to have an anonymous-capable hotline and this provides that service with additional functionality for reporting. **Official Response from Angela Meier:** > Hello & thank you for taking the time to review our services! We are delighted you find our software easy to use. We recently rolled out enhanced & real-time reporting capabilities (ECO Reports), if you're interested in learning more you may email accountmanagement@ethico.com and your dedicated account manager will reach out to you to discuss. Thanks again! ### 37. Happy with the service so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Ethico?** Easy to use, good reporting features, good communication from Ethico reps **What do you dislike about Ethico?** Nothing so far, we have had no issues with Ethico **What problems is Ethico solving and how is that benefiting you?** We are able to track compliance issues with ease by utilizing Ethico. **Official Response from Angela Meier:** > Thank you for your positive review and trusting us here at Ethico with your E&C needs! ### 38. Extremely helpful and very responsive! **Rating:** 5.0/5.0 stars **Reviewed by:** Lydia R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Ethico?** Whatever your need is, they have someone to help and support you. I can always count on them to answer my questions, no matter what. **What do you dislike about Ethico?** So far, I cannot think of and haven't encountered anything I dislike. **What problems is Ethico solving and how is that benefiting you?** It provides our employees with an anonymous opportunity to report compliance concerns without fear of retaliation. It also allows us to review, monitor, and identify any issues that we, as an organization, need to resolve or come into compliance with. **Official Response from Angela Meier:** > Lydia, your feedback means everything to us! Thanks for taking the time. ### 39. Product is very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about Ethico?** Support during implementation was outstanding. **What do you dislike about Ethico?** There is nothing that I dislike or feel can be improved. **What problems is Ethico solving and how is that benefiting you?** Providing a third party application and management for compliance hotline reporting. **Official Response from Angela Meier:** > Hello, thank you so much for reviewing our products and services, we are proud to partner with your organization! ### 40. Responsive Sales and Implementation Team **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph A. | HR Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Ethico?** The process to implement the compliance line was easy to follow and painless. **What do you dislike about Ethico?** No complaints. Everything is working great so far. **What problems is Ethico solving and how is that benefiting you?** The compliance line provides us with a confidential mechanism to receive and respond to complaints. **Official Response from Angela Meier:** > Hey Joseph, we are delighted to hear everything is going smoothly. Thank you for trusting Ethico as a partner. ### 41. Great Support & Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Ethico?** What truly stands out at Ethico is the great customer experience for the administrators and our employees. As an administrator, the support team is extremely prompt and helpful. **What do you dislike about Ethico?** I don't love the website design. It looks outdated compared to other systems I have used in the past. **What problems is Ethico solving and how is that benefiting you?** Problem Safe safe for employees to share concerns without fear of retaliation Solution Creating a safe space for employees to report their concerns **Official Response from Angela Meier:** > Thank you for taking the time to review our services and providing us the gift of feedback. Based on similar insights, we've enhanced the UI of our tools and hope you find them to be not only more intuitive, but more aesthetically pleasing! ### 42. Always very helpful when we have an issue or question **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 04, 2021 **What do you like best about Ethico?** We switched to complianceline for our sanction checks and are saving $10k / year. Their product is easy to use, and their staff is super helpful whenever we have a question or run into an issue. **What do you dislike about Ethico?** At first it took a bit of getting used to (as with any new product), especially since bulk lists needed to be uploaded in csv format. But now I find it super easy to use. **Recommendations to others considering Ethico:** easy to use **What problems is Ethico solving and how is that benefiting you?** We use ComplianceLine for sanction checks. They have a simple way to clear out names and include links to the websites to help verify whether the particular person is a match or not. ### 43. ComplianceLine Hotline - the way to manage calls! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Ethico?** The dashboard that ComplianceLine has for the hotline calls is an easy way to at a glance to know where you are with the current volume of calls. The MyCM software is easy to use and has some great functionality in documenting the investigation and follow-ups for the hotline calls. **What do you dislike about Ethico?** The numbering of hotline calls is a little confusing but not a big issue. ComplianceLine has been great to work with on improvement ideas. **What problems is Ethico solving and how is that benefiting you?** ComplianceLine has enabled us to report more information, due to the information they capture, in our Compliance and Audit Committee reporting. Being able to report on call abandonment has been useful. ### 44. Excellent compliance program incident log system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Ethico?** Customer service is extremely responsive by email, phone, or video. The system itself is easy to implement and provides a reliable incident logging process. The team logging 800 numbers does an excellent job of logging calls, as well. The platform is easy to customize, both for logging and reporting. **What do you dislike about Ethico?** Honestly, I have little I dislike. Some of the graphics are slightly dated, but that's not what I'm getting a program like this for! **What problems is Ethico solving and how is that benefiting you?** It's making it easy for me to log and track compliance incidents, giving me assurance that my team and I are seeing incidents through to resolution. **Official Response from Angela Meier:** > We're glad to hear that you find our system easy to implement and customize, and that our customer service team is responsive. Your feedback on the analytics in invaluable and we would welcome the opportunity to show you our enhanced real-time reporting! You may email clientsuccess@ethico.com if interested. Thank you again for your feedback! ### 45. Great customer service & hotline/case management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about Ethico?** The team has been highly responsive and helpful in answering questions before, during and after implementation. I love that Ethico offers free webinars on essential topics. **What do you dislike about Ethico?** I would love to see a policy management tool with version control and the ability to send to employees for review and sign-off. **What problems is Ethico solving and how is that benefiting you?** The webinars on important topics help compliance professionals with our own programs and professional development. **Official Response from Angela Meier:** > Thanks so much for your feedback! We will be offering policy management & additional modules within the next couple of months!! ### 46. ComplianceLine Review **Rating:** 4.5/5.0 stars **Reviewed by:** Kean Q. | Organizational Privacy Officer/ Clinical Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Ethico?** There have been many perks to our using CompllianceLine. 1. The free compliance training webinars 2. The built-in reporting functions. 3. The very responsive help center. 4. The flexibility of the design 5. The integration ability with our internal reporting system 6. Working with Angela and Ashley **What do you dislike about Ethico?** Some areas that we have had to address: 1. Insuring they contact the right person in order for calls (this was resolved though). 2. Updating calls when there is a field that contained the wrong symbol (ie. comma and no text). This bug disrupted our system but it too got resolved. **What problems is Ethico solving and how is that benefiting you?** 1. Hotline 2. Sanction Checks 3. Exit Interviews **Official Response from Angela Meier:** > Thank you for the candid and helpful feedback, Kean! ### 47. Executive Director **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about Ethico?** Compliance is very easy to understand and use. We like that there is a dedicated number assigned to our community. Calls are answered by a live person. It's a great way to manage calls and document investigations and follow-ups from the calls. **What do you dislike about Ethico?** Would like to see an expansion of languages. While there are many languages available, our culture and location have a lot of Tagalog-speaking, Chinese-speaking and Japanese-speaking people. **What problems is Ethico solving and how is that benefiting you?** We use Compliance Line for Sanction Checks. The website is easy to use and can program auto-runs each month. **Official Response from Angela Meier:** > Thank you for your positive feedback on our compliance services, including the dedicated number and live person support. We appreciate your suggestion for expanding language options and will consider this for future enhancements. It's great to hear that our website is meeting your needs for sanction checks with its easy-to-use interface and auto-run capabilities. ### 48. Chief Compliance Officer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Ethico?** ComplianceLine has been our partner for Hotline and Sanction screening services dating back to 2014. We recently chose to renew our partnership to continue to ensure that these critical needs are met. They have been an outstanding partner working towards finding solutions for us whenever possible. **What do you dislike about Ethico?** There is nothing that comes to mind at this time. **What problems is Ethico solving and how is that benefiting you?** ComplianceLine helps us to provide Hotline for stakeholders to call and report any concerns internally. They also help us to ensure that we do not employ, contract, or staff individuals who are sanctioned or excluded from various federal state and federal databases. **Official Response from Angela Meier:** > It is amazing to hear that you have had a positive experience with our Hotline and Sanction screening services. Thank you for choosing to renew your partnership with us! ### 49. Great customer service, lots of options **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica G. | VP Compliance & CQI, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Ethico?** The customer service reps are always friendly and responsive. They always have a compliance solution when we come to them with a need. **What do you dislike about Ethico?** I cant say there's anything I'd put here. **What problems is Ethico solving and how is that benefiting you?** Compliance Hotline, Sanctions Checking ### 50. SERS utilizes CLine for employee whistleblowing and reporting of suspected fraud, waste or abuse. **Rating:** 5.0/5.0 stars **Reviewed by:** Karen L. | Internal Audit Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Ethico?** Calls are answered by live personnel . **What do you dislike about Ethico?** Nothing to note . **What problems is Ethico solving and how is that benefiting you?** Provides an anonymous vehicle for employees to report suspected issues ## Ethico Discussions - [Do you have a step by step guide/instructions for web reporting](https://www.g2.com/discussions/37708-do-you-have-a-step-by-step-guide-instructions-for-web-reporting) - 1 comment, 2 upvotes - [What is ComplianceLine used for?](https://www.g2.com/discussions/what-is-complianceline-used-for) - 2 comments - [View Ethico pricing details and edition comparison](https://www.g2.com/products/ethico/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A29%3A25+-0500&secure%5Bsession_id%5D=7bc7a4d3-cdce-4c4d-9616-14f088b3cfe5&secure%5Btoken%5D=78e7da74b23a7b4006f97fec8e69bda8fbefe435345708d980a3ac2061572e9b&format=llm_user) ## Ethico Features **Maintenance of Compliance** - HIPAA Compliance - Employee Training - Auditing & Risk Assessment - Incident Management **Platform Basics** - Interoperability - Performance **Platform Basics** - Reporting - Secure - Performance **Training & eLearning** - Manager Portals - Content Libraries **Generative AI** - AI Text Generation - AI Text Summarization **Learning Content - Ethics and Compliance Learning** - Standard Courses - Authoring - Internal Policies - Programs - External Courses **Platform Data** - Visualization - Platform Search - Alerts and Notifications **Platform Additional Functionality** - Mobility - Telephone - Internal promotion **Ethics - Ethics and Compliance Learning** - Offensive Behavior - Business Ethics - Code of Conduct **Platform Content** - Automation - File Sharing - Content Library **Platform Data** - Dashboard - Alerts and Notifications - Case Management **Compliance - Ethics and Compliance Learning** - Corporate Compliance - Department Specific Content - Safety - Industry Specific Content **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization **Certifications - Ethics and Compliance Learning** - Renewals - Job Related - Regulatory **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Reporting - Ethics and Compliance Learning** - Feedback - Performance - Non Compliance ## Top Ethico Alternatives - [NAVEX One](https://www.g2.com/products/navex-one/reviews) - 3.7/5.0 (79 reviews) - [EQS Integrity Line](https://www.g2.com/products/eqs-integrity-line/reviews) - 4.5/5.0 (62 reviews) - [TalentLMS](https://www.g2.com/products/talentlms/reviews) - 4.6/5.0 (750 reviews)