--- title: Complaint Management Reviews meta\_title: 'Complaint Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Complaint Management works for a business like yours. aggregate\_rating: rating\_value: 3.5 review\_count: 4 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Complaint Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Complaint Management but has limited features. Are you part of the Complaint Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Complaint Management solutions are highly flexible and integrate with your quality management system. Additionally, no matter your industry, our solutions automate and centralize your compliants intake process, so you're more efficient at handling and correcting customer issues to improve product quality and your brand reputation. * * * Seller [Honeywell Technologies](https://www.g2.com/sellers/honeywell-technologies) Discussions [Complaint Management Community](https://www.g2.com/products/complaint-management/discuss) Overview by Natalie Hendricks Show More ## Top-Rated Alternatives [ ![MasterControl Quality Management System](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MasterControl Quality Management System") MasterControl Quality Management System 4.3/5(528) ](https://www.g2.com/products/mastercontrol-quality-management-system/reviews) [ ![Qualio](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualio") Qualio 4.4/5(781) ](https://www.g2.com/products/qualio/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/complaint-management/competitors/alternatives) ![Gianfranco C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gianfranco C.") GC Gianfranco C. Administrative Assistant Small-Business (50 or fewer emp.) 7/30/2024 "Honeywell" 5/5 What do you like best about Complaint Management? Honeywell provides avionics, engines, systems, and services for aircraft manufacturers and airlines. Honeywell offers a wide range of products, including building automation systems, security solutions, and energy-efficient solutions for commercial and residential buildings. Review collected by and hosted on G2.com. What do you dislike about Complaint Management? Honeywell is known for providing excellent customer service and support Review collected by and hosted on G2.com. What problems is Complaint Management solving and how is that benefiting you? The company engages in numerous community programs and philanthropic activities, demonstrating a commitment to social responsibility. Review collected by and hosted on G2.com. Show More 5/5/2025 Validated ReviewerIncentivizedSource: G2 invite HO Hunter O. Supervisor Mid-Market (51-1000 emp.) 1/14/2022 "It's something, but could be better" 2.5/5 What do you like best about Complaint Management? It's useful to have the Sparta Systems Complaint Management system because it puts all of the complaints in an easily accessible spot for you. So it is nice to have that automation and knock out some steps for you. Review collected by and hosted on G2.com. What do you dislike about Complaint Management? It is kinda of confusing and the help from their support team isn't the worse, but it would be nicer if they were more responsive and had a better way of showing you how to start it all up. Review collected by and hosted on G2.com. What problems is Complaint Management solving and how is that benefiting you? It is helping to solve the problem of keeping track of complaints and making sure that they are being communicated and brought to the proper people for review.. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 2/2/2022 "Works how it should, needs some updating though" 3/5 What do you like best about Complaint Management? I like that the platform is simple and works as it should. It is not complicated to use and helps keep complaints and tasks manageable. Review collected by and hosted on G2.com. What do you dislike about Complaint Management? I don't like the presentation of the platform. It is basic and lacks a visually enticing layout. Review collected by and hosted on G2.com. What problems is Complaint Management solving and how is that benefiting you? It definitely helps in that agents can create tickets that can then be reviewed by management, instead of having agents messaging constantly that customers are upset and want to speak to a supervisor. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Enterprise (\> 1000 emp.) 11/29/2021 "Sparta Review" 3.5/5 What do you like best about Complaint Management? The ease of browsing and availability of all kinds of options to choose from in the portal Review collected by and hosted on G2.com. What do you dislike about Complaint Management? The high cost involved with it and the time to resolve any queries Review collected by and hosted on G2.com. What problems is Complaint Management solving and how is that benefiting you? Anyone can address issues related to consumer-related complaints can be addressed in the portal with ease Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Complaint Management for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![MasterControl Quality Management System Logo](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_952e9aa4df0af1b0706297e2afcb725f/mastercontrol-quality-management-system.png "MasterControl Quality Management System Logo") MasterControl Quality Management System 4.3 (528) MasterControl Inc. produces QMS software solutions which enable regulated companies to get their products to market faster, while reducing overall costs and increasing internal efficiency. 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Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. 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Visit the vendor’s website to learn more. 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