COMPASS Quality Management System Reviews & Product Details

COMPASS Quality Management System Overview

What is COMPASS Quality Management System?

For a 5-minute demonstration of COMPASS, go to www.creato.com/compass COMPASS is a project portfolio management system that collects and ranks ideas, allows management to engage in feedback with employees to improve ideas, rescore ideas, and approve ideas. Once ideas become projects, COMPASS will guide the end user with just-in-time tools and training. Tools are extensive and include descriptive and inferential statistics in addition to simple brainstorming tools. Training is derived from the ASQ Lean Body of Knowledge. COMPASS will always recommend the best tools and best training based on the status of the project. Reporting is extensive and includes the ability to send alerts to staff based on projects approaching milestones, running behind, or missing data. COMPASS also includes full integration with SharePoint including single sign on, for purposes of indexing work and accommodating a variety of file formats. Finally, COMPASS promotes collaboration by sending project updates automatically to all stakeholders. Finish more projects, finish more projects faster and finish projects with greater returns with the COMPASS Quality Management System. COMPASS was recognized by CIO Magazine as one of the "Top Quality Management Systems" of 2017 and 2018.

COMPASS Quality Management System Details
Languages Supported
English
Product Description

COMPASS® Quality Management System is a project portfolio management system that manages an organization's quality and performance improvement activity.

How do you position yourself against your competitors?

No other product is as comprehensive in the PPM space as COMPASS. Key differentiators include:

(1) Only product to incorporate both tools AND training
(2) Tools are simpler but more robust than Minitab, the industry standard for statistical analysis
(3) Only product with full integration and single sign-on with SharePoint
(4) Licensees can recover investment cost by eliminating investments in redundant tools including online training, statistical analysis, project management and process mapping. COMPASS contains all these features in one package

A 5-minute demonstration of COMPASS is available at www.creato.com/compass


Seller Details
Seller
Creato Performance Solutions
Company Website
Year Founded
1998
HQ Location
Del Mar, CA
Twitter
@Cre8tvOutcomes
449 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
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COMPASS Quality Management System Reviews

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Account Executive
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Compass is a tool our company uses every day. Amazing navigating the territories. Review collected by and hosted on G2.com.

What do you dislike?

It's very slow when added to our computers. Would like some updates on that. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's a lot easier tracking accounts and leaving notes on accounts to follow up with . Review collected by and hosted on G2.com.

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Quality Assurance and Improvement Officer
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The simplicity and user guide of the software. It is extremely user friendly. It encourages team work within an organisation. Compass helps management to keep track of subordinates during project management. There is strict access to compass. Only registered users are allowed to access the software. The site is a very smart one that can easily be accessed once a user has internet access. Review collected by and hosted on G2.com.

What do you dislike?

The fact that 5S is just descriptive with the downloaded example. 5s cannot be practiced except its been assigned to the user. There is nothing specifically addressing the management of risk, safety or security.

It will be more appreciated if Compass can introduce a risk register to help organisations.

Compass should have a platform that helps to manage patients feedback and introduce CAPA to correct negSome information that have been saved in Compass cannot be retrieved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

COMPASS is a QMS that should be used by every health organisation especially organisations who have great value for quality. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm basically using compass for performance evaluation and Quality Improvement and Quality Management. Review collected by and hosted on G2.com.

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Quality Assurance/HSE Coordinator
Oil & Energy
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The ability to tailor COMPASS to meet your needs. it has so much features required for my projects and its so flexible.

Many options in COMPASS is something that excites me

It has been improved over time

Support on request has also been tremendous

Its a robust system of quality management system

Response to querries have been commendable

Simplicity of the compass software and it is very easy to use.

We really it because it is very user friendly Review collected by and hosted on G2.com.

What do you dislike?

May be too many data entry. COMPASS requires me to enter too many information during project.

The administrator can remove users but user credential still shows

It takes time to see some other data.

You may not be able to see data or project from other sources

Saved project may not be seen occasionally after you have saved them

The review process of the COMPASS is very cumbersome and needs to be worked upon. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a very good software for QMS.

It has been tested and convenient to use. We have been using this software for over 3 years now.

Can be recommended to others.

Easy to use and efficient. Has been upgraded to meet new demands

Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reduction of Waiting Time.

Balanced score card

Project Management

Ideas have also been generated

I have used it to automate my quality management system.

It is also cost effective

Very rugged and meets the need of out projects Review collected by and hosted on G2.com.

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Chief Clinical Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Continuous quality improvement is at the very core of innovation in the delivery of primary health care. Compass allows an integrated platform to capture disruptive innovation ideas, prioritize them and in a transparent manner drive accountability in the ongoing management of launched projects. Review collected by and hosted on G2.com.

What do you dislike?

There is really nothing that I dislike but in our quality approach we are an agnostic shop combining elements of lean, six sigma, change management etc. Compass format is decidedly a six sigma approach but the platform is easily customizable to support QI processes unique to our system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a healthcare institution we have launched QI projects to better drive patient outcomes and allow us to be successful in the changing paradigm of value based healthcare payments. An example is increasing colorectal cancer screening rates in our patient populations. Our rates have increased by more than 20% and continue to increase across all our clinic sites. Review collected by and hosted on G2.com.

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Response from Ian R. Lazarus of COMPASS

Dr. Spegman we would be happy to assist you to modify the workflow in COMPASS but we also highly suggest you consider the DMAIC template as a possible way of normalizing around best practices. Thank you so much for all your support!

Rifle Coach. NCCP Trained
Medical Practice
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We are just getting started with COMPASS and are finding the ability to customize the processes and flows for our particular needs to be very good. A major strength of the product is our ability to specify how we are managing our projects and have the program help us do so -- our way. Review collected by and hosted on G2.com.

What do you dislike?

It performs as expected, or better. I have no dislikes, but will be looking for stronger reporting outside of the licensed users. Creato has been very responsive, so far. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We are still early in our implementation (< 1 week), but are very happy so far. My one recommendation is to buy more user licenses than you think you will need initially... You'll likely need them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We need to manage both new ideas with project initiation, and the overall management of the projects as a whole. With a small QI staff, managing over a hundred projects needs to be very organized. COMPASS will help us keep everything on track. Review collected by and hosted on G2.com.

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IT Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The tools and video provided in Compass are easy to use and very helpful in managing an improvement project. Review collected by and hosted on G2.com.

What do you dislike?

Some of the customizations options are a bit limited. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Compass is always developing new tools and resources for their user base. They have been very responsive to community suggestions for new features and improvements. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organization and proper documentation of a complete quality improvement project. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Provides all staff with ability to contribute new ideas and promote quality improvement throughout the organization. Review collected by and hosted on G2.com.

What do you dislike?

Limited access to view projects by all users. User groups for particular projects should allow more users to view projects and project status. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

COMPASS offers a wide variety of quality improvement tools and a large library of resources. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The system is easy to utilize and navigate. Review collected by and hosted on G2.com.

What do you dislike?

At this time, I currently do not any complaints. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allows for the ease of keeping track of projects as well as allowing tracking of cost saving measures within the organization. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

During a process improvement work session, it is easy to sign into this web-based program and pull up a tool and begin entering the information. This decreases the need to go back after the session and enter the information. The whole team gets to see the work being done in real-time and participate. Review collected by and hosted on G2.com.

What do you dislike?

There is no dislike, only additional needs. It would be great to have more tools that can be customized further and/or titles changed to what an organization is used to using. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Several business problems are being worked on and solved that are based on current systems and improving those systems to get better results that a better system will provide. Review collected by and hosted on G2.com.

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UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is very user friendly and the extent of capabilities it has is very useful Review collected by and hosted on G2.com.

What do you dislike?

It logs you out if you don't use it a certain amount of times and the log out time is too short Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to internally use it and modify/edit quickly for our clients to be able to better use on compass externally Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Compass is a great system for guiding you through the LEAN process. I find the DMAIC tools to be extremely helpful during quality improvement projects. The training section leaves no question unanswered. Review collected by and hosted on G2.com.

What do you dislike?

There is nothing I dislike. Navigation is simple and provides all resources needed during QI initiatives. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have solved many work flow issues related to patient care and cycle times. The DMAIC tools have been wonderful when completing the LEAN process. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Easy to use, flexible, user friendly, good tech support Review collected by and hosted on G2.com.

What do you dislike?

Still getting to know compass but editing set features and customizing them can be tricky. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

keeping track of ideas and project management. allowing sharing of information Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I really like using Compass. We recently changed from an outdated system and this is like a breath of fresh air. Review collected by and hosted on G2.com.

What do you dislike?

Nothing. So far everything is great and it's a smooth transition. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Better customer service Review collected by and hosted on G2.com.

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Practice Manager
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

We have been working on process improvement for our organization. It has been easy to follow the sessions and f/u with the COMPASS tools. It is user friendly and has examples built in to each tool as a reference for the proper use. Review collected by and hosted on G2.com.

What do you dislike?

No dislike I enjoy working with this tool Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My organization is working on several business problems and has benefited from both the LEAN sessions and the COMPASS tools. We have the tools to help us to break down and analyze a process that is currently not working. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The system is straight forward, simple to use, and provides a step by step guide for the chosen performance improvement methodology. The "Lean Training Guide" and "Tools" are a definite bonus for all COMPASS Quality Management System users. On a regular basis, COMPASS provides clinics, which assist users in how to best utilize the tools within the system. The experience behind each team member of Creative Healthcare is beyond exceptional and it is great to have the support of individuals who have the knowledge to best assist you in your performance improvement endeavors. Review collected by and hosted on G2.com.

What do you dislike?

At this time there are no concerns with the COMPASS Quality Management System. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

COMPASS Quality Management System is a must for any organization wanting to implement successful performance improvement projects. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Performance improvement and associated methodologies is a newly introduced concept to our organization; however, with the help of the COMPASS Quality Management System the organization was able to improve efficiencies in the area of service documentation resulting in soft savings of approximately $67,000. Review collected by and hosted on G2.com.

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Response from Ian R. Lazarus of COMPASS

Cynthia it has been such a pleasure and honor to work with the great people at Emergence and I cannot thank you enough for such a glowing and comprehensive review of COMPASS.

Quality Assurance/Improvement Officer
Hospital & Health Care
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Help to Maintain organizations Knowledge Review collected by and hosted on G2.com.

What do you dislike?

Add Links to address risk & opportunities, DMAIC, and process mapping Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use compass to solve CAPA problems relating to Incidence and Complaint from patients. it also serve as Organizational knowledge where we can actually fall back to if we have similar probelms that have been solved in the past. Review collected by and hosted on G2.com.

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Chief Compliance Officer
Mental Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I particularly love the tools contained in each phase of the DMAIC components, online trainings, centralized reporting and the process mapping is such a valuable feature. Easy to use regardless of experience levels with COMPASS and PI work. Review collected by and hosted on G2.com.

What do you dislike?

No actual issues with the system to report. Response is based on two factors. First, our quality team are absolute rookies in using the COMPASS system thus learning curve of the basic DMAIC tools and navigation is new, exciting and commensurate with experience levels. Second, when compared to the antiquated and documentation management system, COMPASS is light years ahead of spreadsheet repositories our department used in the past. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I make an appeal to compliance leaders across all healthcare industries who, like me, learn as you go and inherited quality and compliance. I learned about PI on my own through books and online trainings. If you have the vision to grow and improve the work culture, and you are confident in your ability to lead, be bold and trust in the folks at CHC. My regulatory team catapulted from simply conducting audits to becoming actual change agents to our company and creating synergies with clinical teams. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The business problems being solved via COMPASS involve mostly process improvements and system inefficiencies intrinsic in the delivery of integrated care services. Benefits realized in the first year of implementation of COMPASS include $134,000 ROI. The system has harnessed a unified team approach to problem solving center wide while ensuring executive level engagement with every launched project. Review collected by and hosted on G2.com.

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Program Assistant
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

User friendly, great program for project storage Review collected by and hosted on G2.com.

What do you dislike?

I haven't had any issues using this program. I would reccome Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You will find this program is very user friendly and great for project storage Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Project storage is accessible Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The ability to develop an overall view of what the organization is doing toward quality/process improvement Review collected by and hosted on G2.com.

What do you dislike?

Still getting used to it. Cannot answer the question. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Leadership support is essential, and there is a learning curve for users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Developing the overall view, moving toward executive oversight and understanding of the breadth of work, developing and sustaining the common mental model. A framework for training and standardization. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

It is friendly and easy to use for any staff member at any level. This product has help us a manager to make really good changes in our organization to increased productivity, patient and staff satisfaction. Review collected by and hosted on G2.com.

What do you dislike?

Every product that they have I like. I don't have any that I don't like Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Any organization that would like to make changes to process they should use this system, We have used for cycle time, patient complaints, referrals and we have found change in our staff culture to be open to change. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are working in different project but my is cycle time, revenue, referral and other areas that we want to improve. Review collected by and hosted on G2.com.

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Medical pracitioner
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Learning opportunity from other institutions/compass clients who have undertaken similar QI projects. This in itself provides an opportunity for improvement in project design and outcomes. Review collected by and hosted on G2.com.

What do you dislike?

Slow development of the balanced scorecard module. Else ok Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Compass will certainly becomes more useful and robust with more users and their feedbacks. Compass users can learn from eachother's project improvement experience and thus I would recommend the product to prospective users. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helped us in managing our QI projects. Hopefully with the balanced scorecard module being developed,will be helpful in managing business performance. Review collected by and hosted on G2.com.

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Senior IT Project Manager
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The Quality Management System is designed to be user-friendly while containing key elements that administrators require for a robust healthcare organization. It also allows customization that institutions such as ours finds useful given how safety net organizations operate in the industry. Review collected by and hosted on G2.com.

What do you dislike?

None to mention. The product offering demonstrates on its commitment to support all QIPI endeavors. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Adoption of organization-wide application of performance improvement. This system allows scalability to grow and expand with the knowledge-base. Universal value add by all users deployed thus far in the system. Review collected by and hosted on G2.com.

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Director of Quality
Hospital & Health Care
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

COMPASS is easy to use with many available tools and tutorials. A project management tool like COMPASS allows more transparency of projects through all levels of leadership within an organization. Review collected by and hosted on G2.com.

What do you dislike?

COMPASS is currently not available in a mobile version, but I believe that upgrade is coming soon. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our organization is tackling a wide variety of performance improvement projects and COMPASS allows us to prioritize our efforts with it's built in rating system. Review collected by and hosted on G2.com.

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Ex Director Planetree Institute for HRHCare
Medical Practice
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Education Programs

Evaluation capacity of programs

tracking or historical tracking of proposals/projects Review collected by and hosted on G2.com.

What do you dislike?

not sure if there is something that has not worked for us.. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Implementing the LEAN process in a large organization. We have been able to use this program in our implantation-multiple projects are able to be keyed up... Review collected by and hosted on G2.com.

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