# Best Remote Monitoring & Management (RMM) Software *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Remote monitoring and management (RMM) software allows IT teams and managed service providers (MSPs) to remotely oversee, control, and maintain systems, networks, and devices from a centralized dashboard, enabling proactive issue detection, automated remediation, and efficient management of distributed IT infrastructures without requiring on-site access. ### Core Capabilities of RMM Software To qualify for inclusion in the Remote Monitoring and Management (RMM) category, a product must: - Monitor IT assets such as endpoints, servers, mobile devices, and applications - Provide basic network visibility such as endpoint connectivity and uptime checks - Discover and track IT-related issues through automated alerting and thresholds - Provide secure remote access and control of endpoints for diagnostics, maintenance, and user support without physical presence - Support the automation of recurring IT maintenance tasks such as deploying scripts, managing services, or executing batch operations across multiple endpoints - Support patch management for OS and application updates - Provide asset inventory and configuration management - Generate real-time alerts and notifications - Offer centralized dashboards and reporting tools ### Common Use Cases for RMM Software Internal IT departments and MSPs use RMM software to maintain continuous system performance and address issues before they impact users. Common use cases include: - Monitoring distributed endpoints and servers from a single dashboard to ensure uptime and performance - Automating patch deployment and routine maintenance tasks across multiple devices without manual intervention - Proactively detecting and remediating issues before they escalate into outages or service disruptions ### How RMM Software Differs from Other Tools RMM tools work in the background monitoring systems and handling routine maintenance, while [help desk software](https://www.g2.com/categories/help-desk) and [service desk software](https://www.g2.com/categories/service-desk) manage user-facing communication and issue tracking. RMM platforms often integrate directly with these tools so that performance data, alerts, and asset details automatically feed into ticketing systems, creating a proactive, data-driven approach to IT service management when the two are paired together. ### Insights from G2 on RMM Software Based on category trends on G2, remote endpoint access and automated patch management stand out as the most valued capabilities. These platforms deliver reductions in on-site support visits and improved mean time to resolution as primary outcomes of adoption. ## Top Remote Monitoring & Management (RMM) Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,350 reviews) | Automated patch compliance with background remote scripting | "[NinjaOne Streamlines Endpoint Management and Remote Troubleshooting](https://www.g2.com/survey_responses/ninjaone-review-12791930)" | | 2 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,195 reviews) | Per-technician RMM with unlimited endpoint scaling | "[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)" | | 3 | [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) | 4.7/5.0 (1,370 reviews) | Unified backup and endpoint security from one agent | "[Acronis Cyber Proctect — Reliable Backup & DR, Quick Support and Handy AI Automation](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-13051186)" | | 4 | [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) | 4.5/5.0 (777 reviews) | MSP automation with integrated PSA workflows | "[Intuitive and Robust for Remote Management](https://www.g2.com/survey_responses/datto-rmm-review-12725098)" | | 5 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,934 reviews) | Instant remote desktop support with unattended access | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" | | 6 | [Action1](https://www.g2.com/products/action1/reviews) | 4.9/5.0 (1,091 reviews) | Cloud-native patching without VPN dependency | "[Simple and Useful](https://www.g2.com/survey_responses/action1-review-13049497)" | | 7 | [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) | 4.4/5.0 (541 reviews) | MSP automation with deep scripting flexibility | "[Very powerful, flexible platform with strong integrations and automation](https://www.g2.com/survey_responses/n-able-n-central-review-12805749)" | | 8 | [Syncro](https://www.g2.com/products/syncro/reviews) | 4.5/5.0 (501 reviews) | MSP scripting and per-tech RMM pricing | "[User-Friendly and Efficient for Daily IT Support](https://www.g2.com/survey_responses/syncro-review-10823178)" | | 9 | [Ivanti Neurons for Unified Endpoint Management](https://www.g2.com/products/ivanti-neurons-for-unified-endpoint-management/reviews) | 4.3/5.0 (145 reviews) | — | "[Ivanti Neurons: Massive ROI, Fast Performance, and Seamless Cross-Platform Management](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13047936)" | | 10 | [Milvus TI](https://www.g2.com/products/milvus-ti/reviews) | 4.8/5.0 (132 reviews) | Multi-client MSP ticketing with integrated remote access | "[Intuitive system with complete inventory, service, and tickets, good cost-benefit](https://www.g2.com/survey_responses/milvus-ti-review-12376802)" | ## G2 Grid® for Remote Monitoring & Management (RMM) Software ![G2 Grid® for Remote Monitoring & Management (RMM) Software plotting products by satisfaction and market presence](https://www.g2.com/categories/remote-monitoring-management-rmm/grids.png?focus%5B%5D=25671&focus%5B%5D=16222&focus%5B%5D=126474&focus%5B%5D=68034&focus%5B%5D=2397&focus%5B%5D=70792&focus%5B%5D=67528&focus%5B%5D=101553) Highlighted products: NinjaOne, Atera, Acronis Cyber Protect Cloud, Datto RMM, TeamViewer, Action1, N-able N-central, and Syncro. Underlying data: [Grid® JSON](https://www.g2.com/categories/remote-monitoring-management-rmm/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=atera&focus%5B%5D=acronis-cyber-protect-cloud&focus%5B%5D=datto-rmm&focus%5B%5D=teamviewer&focus%5B%5D=action1&focus%5B%5D=n-able-n-central&focus%5B%5D=syncro) ## How Many Remote Monitoring & Management (RMM) Software Products Does G2 Track? **Total Products under this Category:** 51 ### Category Stats (Jul 2026) - **Average Rating**: 4.51/5 (↑0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Ivanti Neurons for Unified Endpoint Management (+1.04%) - Among all products in this category, Ivanti Neurons for Unified Endpoint Management recorded the largest rating increase compared to last month *Last updated: July 13, 2026* ## How Does G2 Rank Remote Monitoring & Management (RMM) Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 17,000+ Authentic Reviews - 51+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Remote Monitoring & Management (RMM) Software Is Best for Your Use Case? - **Leader:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Highest Performer:** [Syncro](https://www.g2.com/products/syncro/reviews) - **Easiest to Use:** [Action1](https://www.g2.com/products/action1/reviews) - **Top Trending:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - **Best Free Software:** [NinjaOne](https://www.g2.com/products/ninjaone/reviews) --- **Sponsored** ### Aberdeen Broadcast Services At Aberdeen Broadcast Services, we help organizations share their message clearly and accessibly across every platform and in every language. From national television networks to local churches and universities, our clients trust us to make their content more inclusive, more efficient, and more impactful. 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Utilizes data to proactively identify and prioritize IT issues. **Top-rated Remote Monitoring & Management (RMM) Software for Service Management:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) [Explore Remote Monitoring & Management (RMM) Software with Service Management](https://www.g2.com/categories/remote-monitoring-management-rmm/f/service-management) ### What are the Best Remote Monitoring & Management (RMM) Software with Ticketing? Tools that help create and manage a ticketing platform that facilitates cross-departamental communication. **Top-rated Remote Monitoring & Management (RMM) Software for Ticketing:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) [Explore Remote Monitoring & Management (RMM) Software with Ticketing](https://www.g2.com/categories/remote-monitoring-management-rmm/f/ticketing) ### What are the Best Remote Monitoring & Management (RMM) Software with Workflow Management? Creates new or streamlines existing workflows to better handle IT support tickets and service. **Top-rated Remote Monitoring & Management (RMM) Software for Workflow Management:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) [Explore Remote Monitoring & Management (RMM) Software with Workflow Management](https://www.g2.com/categories/remote-monitoring-management-rmm/f/workflow-management) ### What are the Best Remote Monitoring & Management (RMM) Software with ITIL Policy Compliance? Helps organizations establish, implement, and adhere to ITIL regulation. **Top-rated Remote Monitoring & Management (RMM) Software for ITIL Policy Compliance:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) [Explore Remote Monitoring & Management (RMM) Software with ITIL Policy Compliance](https://www.g2.com/categories/remote-monitoring-management-rmm/f/itil-policy-compliance) ### What are the Best Remote Monitoring & Management (RMM) Software with Asset Tracking? Tracks IT assets and financial data. **Top-rated Remote Monitoring & Management (RMM) Software for Asset Tracking:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) [Explore Remote Monitoring & Management (RMM) Software with Asset Tracking](https://www.g2.com/categories/remote-monitoring-management-rmm/f/asset-tracking) ## What Are the Top-Rated Remote Monitoring & Management (RMM) Software Products in 2026? ### 1. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,350 **How Do G2 Users Rate NinjaOne?** - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) - **Device Management:** 9.4/10 (Category avg: 9.2/10) - **Service Management:** 8.6/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind NinjaOne?** - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** https://www.ninjaone.com/ - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne (3,607 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,376 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 48% Mid-Market, 44% Small-Business #### What Are NinjaOne's Pros and Cons? **Pros:** - Ease of Use (1373 reviews) - Remote Access (867 reviews) - Features (852 reviews) - Automation (820 reviews) - Customer Support (733 reviews) **Cons:** - Missing Features (715 reviews) - Limited Features (396 reviews) - Improvement Needed (372 reviews) - Needs Improvement (362 reviews) - Feature Issues (306 reviews) ### What Do G2 Reviewers Say About NinjaOne? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in managing assets and running tools seamlessly with NinjaOne. - Users find the **remote access features** of NinjaOne extremely useful for managing and monitoring devices effectively. - Users appreciate the **automated updates and alerts** from NinjaOne, significantly simplifying device management for IT teams. - Users appreciate the **automation features** of NinjaOne, making remote management and device settings incredibly efficient. - Users appreciate the **excellent customer support** from NinjaOne, finding knowledgeable staff and guidance readily available. **Cons:** - Users find NinjaOne's **missing features** limit its functionality, particularly in the mobile app and policy application. - Users note the **limited features** of NinjaOne, expressing a desire for more basic options and improved functionalities. - Users feel that NinjaOne needs **improvement in search functionality** and faster delivery of requested features. - Users feel the **search function needs improvement** and request a better ticketing dashboard for efficiency metrics. - Users report **feature issues** with function settings and role management, impacting overall usability and control. #### What Are Recent G2 Reviews of NinjaOne? **"[NinjaOne Streamlines Endpoint Management and Remote Troubleshooting](https://www.g2.com/survey_responses/ninjaone-review-12791930)"** **Rating:** 4.0/5.0 stars *— Richard T.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-12791930) --- **"[Super Easy and Effective - Loved my Experience!](https://www.g2.com/survey_responses/ninjaone-review-9229992)"** **Rating:** 5.0/5.0 stars *— Kyle P.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-9229992) --- #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### 2. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,195 **How Do G2 Users Rate Atera?** - **Ease of Admin:** 9.0/10 (Category avg: 8.9/10) - **Device Management:** 9.0/10 (Category avg: 9.2/10) - **Service Management:** 8.7/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.2/10 (Category avg: 9.2/10) **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (415 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 56% Small-Business, 31% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (386 reviews) - Automation (273 reviews) - Features (260 reviews) - Efficiency (210 reviews) - Monitoring (184 reviews) **Cons:** - Missing Features (161 reviews) - Limited Features (135 reviews) - Improvement Needed (96 reviews) - Needs Improvement (91 reviews) - Feature Issues (84 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users find Atera to be **extremely easy to use** , offering a seamless experience for managing multiple devices efficiently. - Users value the **powerful automation tools** in Atera, streamlining workstation management and enhancing efficiency. - Users appreciate Atera's **unified all-in-one dashboard** , which streamlines remote access, monitoring, and ticketing efficiently. - Users value the **efficiency** of Atera, appreciating its automation and ease of use for improved workflow and results. - Users value the **unified monitoring** capabilities of Atera, streamlining their workflow and improving efficiency through integration. **Cons:** - Users find the **missing features** in Atera, such as workflow/checklist/tasks, limit functionality and increase frustration. - Users find the **limited features** in Atera's mobile app a drawback compared to the web dashboard and pricing structure. - Users note the need for **improvements in interface consistency** and the agent installation process for Atera. - Users find that **report loading times and limited customization** hinder the overall experience with Atera. - Users experience **feature issues** with Atera, including billing increments and remote access reliability disrupting workflows. #### What Are Recent G2 Reviews of Atera? **"[Comprehensive IT Management Made Easy with Powerful Add-Ons](https://www.g2.com/survey_responses/atera-review-12159122)"** **Rating:** 5.0/5.0 stars *— Marc Verjans T.* [Read full review](https://www.g2.com/survey_responses/atera-review-12159122) --- **"[Atera: All-in-One IT Management with Strong Integrations, Automation, and ROI](https://www.g2.com/survey_responses/atera-review-12982693)"** **Rating:** 4.5/5.0 stars *— Emil C.* [Read full review](https://www.g2.com/survey_responses/atera-review-12982693) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 3. [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) Acronis delivers the world’s most complete cyber resilience platform, combining backup, disaster recovery, cybersecurity, RMM, and business operations tools into a single, natively integrated solution. Built specifically for Managed Service Providers (MSPs) and IT teams, Acronis simplifies operations with one agent, one console, and one license model. Automation, AI-driven insights, and multi-tenant management ensure that fewer technicians can manage more clients at lower cost. With predictable pricing and transparent billing, Acronis enables partners and IT teams to scale efficiently, comply with regulations, and deliver unmatched resilience. No other vendor delivers this level of integration, efficiency, and MSP alignment. Acronis Cyber Protect Cloud unites backup and next-generation, AI-based anti-malware, antivirus, and endpoint protection management in one solution. Integration and automation provide unmatched ease for service providers — reducing complexity while increasing productivity and decreasing operating costs. Acronis Cyber Protect Cloud is the single service provider solution that combines backup, anti-malware (including anti-virus, anti-ransomware, and anti-cryptojacking) and security and management capabilities such as vulnerability assessments, patch management, URL filtering and more. Now, service providers can eliminate complexity and make security a centerpiece of their offerings while increasing SLAs, decreasing churn, and generating more recurring revenue. Get upgraded security with integrated AI-based defenses that protect clients from modern threats, make smarter use of resources so your team can focus on clients, and earn new recurring revenue and higher margins that strengthen your business. Enriched with next-gen, full-stack anti-malware protection and comprehensive yet simple management tools, built on top of our industry-leading backup and data recovery solution, Acronis Cyber Protect Cloud simplifies onboarding, daily operations, and reporting, and combats advanced attacks with new use cases enabled by integration. Acronis Cyber Protect Cloud makes it easy to deliver the modern cyber protection your clients seek. Acronis is majority-owned by EQT. **Average Rating:** 4.7/5.0 **Total Reviews:** 1,370 **How Do G2 Users Rate Acronis Cyber Protect Cloud?** - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) - **Device Management:** 9.6/10 (Category avg: 9.2/10) - **Remote Monitoring:** 9.9/10 (Category avg: 9.2/10) **Who Is the Company Behind Acronis Cyber Protect Cloud?** - **Seller:** [Acronis](https://www.g2.com/sellers/acronis) - **Company Website:** https://www.acronis.com/ - **Year Founded:** 2003 - **HQ Location:** Schaffhausen - **Twitter:** @acronis (94,498 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13179/ (1,965 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, CEO - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 68% Small-Business, 28% Mid-Market #### What Are Acronis Cyber Protect Cloud's Pros and Cons? **Pros:** - Ease of Use (365 reviews) - Backup Solutions (319 reviews) - Security (236 reviews) - Backup Ease (235 reviews) - Protection (233 reviews) **Cons:** - Slow Performance (97 reviews) - Expensive (91 reviews) - Poor Customer Support (73 reviews) - Complexity (70 reviews) - Backup Issues (69 reviews) ### What Do G2 Reviewers Say About Acronis Cyber Protect Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Acronis Cyber Protect Cloud, simplifying data management and security tasks efficiently. - Users find the **backup solutions intuitive and efficient** , simplifying management across various platforms like Endpoint, Server, and O365. - Users value the **robust security features** of Acronis Cyber Protect Cloud, ensuring reliable protection against cyber threats. - Users appreciate the **ease of backup management** with Acronis Cyber Protect Cloud's all-in-one platform and friendly console. - Users appreciate the **all-in-one platform** of Acronis Cyber Protect Cloud for its comprehensive data security and management capabilities. **Cons:** - Users experience **slow performance** in Acronis Cyber Protect Cloud, particularly with software lag and environment loading times. - Users find the **pricing to be quite high** compared to competitors, creating challenges in choosing the best option. - Users are frustrated by **poor customer support** , especially with limited availability on weekends affecting critical issues. - Users find the **complexity of the interface** overwhelming, making navigation and understanding features challenging. - Users face **backup issues** like multiple .pst files and limited support during critical weekend testing periods. #### What Are Recent G2 Reviews of Acronis Cyber Protect Cloud? **"[Acronis Cyber Proctect — Reliable Backup & DR, Quick Support and Handy AI Automation](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-13051186)"** **Rating:** 4.5/5.0 stars *— Devaiah P.* [Read full review](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-13051186) --- **"[All-in-One Backup and Cybersecurity Platform That Streamlines MSP Operations](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-13071003)"** **Rating:** 5.0/5.0 stars *— Hatem A.* [Read full review](https://www.g2.com/survey_responses/acronis-cyber-protect-cloud-review-13071003) --- #### What Are G2 Users Discussing About Acronis Cyber Protect Cloud? - [What is Acronis Cyber Protect Cloud used for?](https://www.g2.com/discussions/what-is-acronis-cyber-protect-cloud-used-for) - 2 comments ### 4. [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 777 **How Do G2 Users Rate Datto RMM?** - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) - **Device Management:** 9.2/10 (Category avg: 9.2/10) - **Service Management:** 8.7/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.2/10 (Category avg: 9.2/10) **Who Is the Company Behind Datto RMM?** - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** https://www.kaseya.com/ - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp (17,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,471 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 63% Small-Business, 33% Mid-Market #### What Are Datto RMM's Pros and Cons? **Pros:** - Ease of Use (82 reviews) - Automation (60 reviews) - Features (51 reviews) - Integrations (50 reviews) - Remote Access (49 reviews) **Cons:** - Remote Access Issues (42 reviews) - Slow Performance (25 reviews) - Feature Issues (24 reviews) - Missing Features (24 reviews) - Needs Improvement (19 reviews) ### What Do G2 Reviewers Say About Datto RMM? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Datto RMM, appreciating seamless device management and efficient remote support. - Users appreciate the **automation features** of Datto RMM, enhancing efficiency and simplifying workload management significantly. - Users value the **comprehensive information and support** offered by Datto RMM, enhancing customer service and efficiency. - Users value the **seamless integrations** of Datto RMM, enhancing management efficiency and improving overall productivity. - Users value the **easy remote access** of Datto RMM, enhancing support and monitoring capabilities effectively. **Cons:** - Users face **remote access issues** with Datto RMM, struggling with connectivity and limitations when offline. - Users report **slow performance** with Datto RMM, especially when managing endpoints and recovery processes. - Users find **feature issues** with Datto RMM, including difficulty creating custom monitors and installation challenges on client devices. - Users express frustration over **missing features** in Datto RMM, citing frequent updates and stability issues with web remote. - Users feel that **Webremote needs modernization** to enhance usability and improve integration of features for better efficiency. #### What Are Recent G2 Reviews of Datto RMM? **"[Intuitive and Robust for Remote Management](https://www.g2.com/survey_responses/datto-rmm-review-12725098)"** **Rating:** 5.0/5.0 stars *— Justin C.* [Read full review](https://www.g2.com/survey_responses/datto-rmm-review-12725098) --- **"[Powerful, Easy-to-Use Remote Monitoring and Automation for MSPs](https://www.g2.com/survey_responses/datto-rmm-review-12813084)"** **Rating:** 4.0/5.0 stars *— D S.* [Read full review](https://www.g2.com/survey_responses/datto-rmm-review-12813084) --- #### What Are G2 Users Discussing About Datto RMM? - [Is datto RMM secure?](https://www.g2.com/discussions/is-datto-rmm-secure) - [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) - 2 comments - [What RMM did datto?](https://www.g2.com/discussions/what-rmm-did-datto) - [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) - 2 comments ### 5. [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,934 **How Do G2 Users Rate TeamViewer?** - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) - **Device Management:** 9.4/10 (Category avg: 9.2/10) - **Service Management:** 9.4/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.3/10 (Category avg: 9.2/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (428 reviews) - Remote Control (343 reviews) - Easy Access (278 reviews) - Remote Work (277 reviews) **Cons:** - Connection Issues (180 reviews) - Connectivity Issues (146 reviews) - Expensive (138 reviews) - Slow Performance (135 reviews) - Remote Access Issues (119 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of TeamViewer, quickly connecting with clients and scheduling meetings effortlessly. - Users appreciate the **ease of use** of TeamViewer, valuing its reliable connections and intuitive interface for remote access. - Users value the **ease of use** of TeamViewer, enjoying reliable access for seamless remote support and control. - Users highlight the **easy access** of TeamViewer, enabling seamless remote control and support across devices. - Users value the **seamless remote access** provided by TeamViewer, enabling efficient collaboration and problem-solving from anywhere. **Cons:** - Users experience **connection issues** with TeamViewer, particularly during slow or unstable internet conditions, impacting performance. - Users experience **connectivity issues** with TeamViewer due to performance drops on slow connections and account requirement hassles. - Users find TeamViewer's pricing to be **expensive** , especially for commercial use compared to other options available. - Users experience **slow performance** during weak internet connections, affecting usability and loading times despite updates. - Users frequently experience **remote access issues** with TeamViewer, including connection failures and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **"[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)"** **Rating:** 4.5/5.0 stars *— Vrinda M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13087488) --- **"[Remote Support Made Simple](https://www.g2.com/survey_responses/teamviewer-review-13069675)"** **Rating:** 4.5/5.0 stars *— Rishabh A.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13069675) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 6. [Action1](https://www.g2.com/products/action1/reviews) Action1 is an autonomous endpoint management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment without needing a VPN, it eliminates routine labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc. 5000 as the fastest-growing private software company in America. The company is founder-led by Alex Vovk and Mike Walters, American entrepreneurs who previously founded Netwrix, a multi-billion-dollar cybersecurity company. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,091 **How Do G2 Users Rate Action1?** - **Ease of Admin:** 9.5/10 (Category avg: 8.9/10) - **Device Management:** 9.1/10 (Category avg: 9.2/10) - **Service Management:** 8.0/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.9/10 (Category avg: 9.2/10) **Who Is the Company Behind Action1?** - **Seller:** [Action1](https://www.g2.com/sellers/action1) - **Company Website:** https://www.action1.com/?refid=G2_company_website - **Year Founded:** 2018 - **HQ Location:** Houston, Texas - **Twitter:** @Action1corp (609 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/action1/ (124 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, System Administrator - **Top Industries:** Information Technology and Services, Manufacturing - **Company Size:** 55% Mid-Market, 37% Small-Business #### What Are Action1's Pros and Cons? **Pros:** - Ease of Use (375 reviews) - Patch Management (330 reviews) - Easy Setup (225 reviews) - Software Deployment (212 reviews) - Automation (205 reviews) **Cons:** - Missing Features (171 reviews) - Remote Access Issues (111 reviews) - Feature Limitations (84 reviews) - Needs Improvement (72 reviews) - Improvement Needed (71 reviews) ### What Do G2 Reviewers Say About Action1? *AI-generated summary from verified user reviews* **Pros:** - Users find Action1's **ease of use** exceptional, appreciating the simple setup and quick management of devices. - Users commend Action1 for its **effective and reliable patch management** system, significantly enhancing their endpoint management experience. - Users find Action1's setup to be **incredibly easy** , enabling quick deployment and configuration across their systems. - Users value the **automation of server updates** with Action1, ensuring efficient management even in their absence. - Users highlight the **automation** capabilities of Action1, streamlining server updates and enhancing efficiency effortlessly. **Cons:** - Users note the **absence of a Linux agent** , which limits support for server and client operations. - Users find the **remote access experience lacking** , citing issues like speed and usability that hinder functionality. - Users note **feature limitations** , including tedious customizations and missing Linux client support, impacting overall usability. - Users find the **reporting and logging features lacking** , impacting usability and clarity in automation history. - Users find the **reporting features lacking** and seek improvements for better user-friendliness in Action1. #### What Are Recent G2 Reviews of Action1? **"[Simple and Useful](https://www.g2.com/survey_responses/action1-review-13049497)"** **Rating:** 5.0/5.0 stars *— Mike M.* [Read full review](https://www.g2.com/survey_responses/action1-review-13049497) --- **"[Action1 Delivers Instant Patch Visibility and Strong Hardware/Software Reporting](https://www.g2.com/survey_responses/action1-review-13068654)"** **Rating:** 5.0/5.0 stars *— David P.* [Read full review](https://www.g2.com/survey_responses/action1-review-13068654) --- #### What Are G2 Users Discussing About Action1? - [What do you like most about Action1 for remote endpoint management, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-action1-for-remote-endpoint-management-and-what-could-be-improved) - 1 comment - [What is Action1 RMM used for?](https://www.g2.com/discussions/what-is-action1-rmm-used-for) - 1 comment ### 7. [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Built with security in mind, N-central provides the visibility and efficiency you need to monitor more, provide great customer service, and scale your business. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business N-central is designed to help you run your managed services business or internal IT department more efficiently, so you can focus on scaling operations. **Average Rating:** 4.4/5.0 **Total Reviews:** 541 **How Do G2 Users Rate N-able N-central?** - **Ease of Admin:** 7.9/10 (Category avg: 8.9/10) - **Device Management:** 8.8/10 (Category avg: 9.2/10) - **Service Management:** 8.1/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.1/10 (Category avg: 9.2/10) **Who Is the Company Behind N-able N-central?** - **Seller:** [N-able](https://www.g2.com/sellers/n-able) - **Company Website:** https://www.n-able.com - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Nable (15,859 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/n-able (2,287 employees on LinkedIn®) - **Ownership:** NYSE: NABL **Who Uses This Product?** - **Who Uses This:** Director, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 59% Small-Business, 33% Mid-Market #### What Are N-able N-central's Pros and Cons? **Pros:** - Ease of Use (188 reviews) - Automation (116 reviews) - Features (112 reviews) - Remote Access (89 reviews) - Monitoring (80 reviews) **Cons:** - Missing Features (81 reviews) - Feature Issues (65 reviews) - Needs Improvement (61 reviews) - Learning Curve (47 reviews) - Not User-Friendly (47 reviews) ### What Do G2 Reviewers Say About N-able N-central? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of N-able N-central, benefiting from integrated tools and seamless remote access. - Users value the **customizable automation** features of N-able N-central, enhancing control and efficiency in IT management. - Users value the **customizable scripting options** of N-able N-central, which enhance control over IT environments and system management. - Users value the **solid remote access** capabilities of N-able N-central for effective system management and monitoring. - Users value the **effective monitoring tools** of N-able N-central, enabling proactive management without disrupting clients. **Cons:** - Users experience **missing features** , such as lack of chat with end users and credential management issues. - Users report **feature issues** including connection problems, bugs, and inconsistent filtering that hinder usability and efficiency. - Users express frustration over **edit restrictions on filters** , hindering collaboration and complicating automation processes in N-able N-central. - Users face a **steep learning curve** due to scattered documentation and limited support for diverse environments and scripting. - Users find the **user interface confusing** , leading to frustration and a steep learning curve for effective navigation. #### What Are Recent G2 Reviews of N-able N-central? **"[Very powerful, flexible platform with strong integrations and automation](https://www.g2.com/survey_responses/n-able-n-central-review-12805749)"** **Rating:** 5.0/5.0 stars *— Patrick K.* [Read full review](https://www.g2.com/survey_responses/n-able-n-central-review-12805749) --- **"[N-central - Great software to manage a fleet of device and get proper information](https://www.g2.com/survey_responses/n-able-n-central-review-13077800)"** **Rating:** 4.5/5.0 stars *— Jeremi D.* [Read full review](https://www.g2.com/survey_responses/n-able-n-central-review-13077800) --- #### What Are G2 Users Discussing About N-able N-central? - [How much does SolarWinds RMM cost?](https://www.g2.com/discussions/how-much-does-solarwinds-rmm-cost) - 1 comment - [What does SolarWinds MSP do?](https://www.g2.com/discussions/what-does-solarwinds-msp-do) - [What is MSP N Central?](https://www.g2.com/discussions/what-is-msp-n-central) - [What is N Central?](https://www.g2.com/discussions/what-is-n-central) ### 8. [Syncro](https://www.g2.com/products/syncro/reviews) Syncro is a fully integrated RMM and PSA platform for MSPs and IT departments. It combines remote monitoring and management (RMM), professional services automation (PSA), and Microsoft 365 security management in a single system, eliminating the tool sprawl that creates security gaps and slows teams down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console. Automated patch management, real-time alerting, PowerShell scripting, and remote access via Splashtop let technicians identify and resolve issues before users are impacted. Network Discovery detects unmanaged devices on client networks automatically. PSA That Connects Service Delivery Syncro's built-in PSA routes RMM alerts directly into tickets, keeps SLAs on track, and gives technicians a single queue instead of multiple portals. MSPs spend less time on manual coordination and more time on billable work. IT teams gain the same service desk efficiency, integrated ticketing, automated workflows, and invoicing, without the overhead of a standalone PSA tool. Microsoft 365 Security Built In Most RMM tools stop at the physical device. Syncro extends protection into Microsoft 365 with Security Snapshot (instant tenant risk assessment, zero configuration), CIS-aligned security baseline enforcement, Entra ID backup and restoration, and Cloud Backup covering Exchange, OneDrive, SharePoint, Teams, Planner, OneNote, and Entra ID. Security and endpoint management run through the same platform, not separate tools. Available for both MSPs managing multi-tenant environments and IT departments securing a single organization. Native Integrations and Vendor Marketplace Syncro connects to 50+ AV, EDR, and identity protection tools through a unified alert queue. Native integrations include Splashtop (remote access, included at no extra cost), Huntress, QuickBooks, IT Glue, Pax8, Domotz, Hudu, Zapier, and ConnectWise Control. The Syncro Marketplace lets you add best-in-class security, backup, and productivity apps directly to your platform, including Bitdefender, Acronis, Proofpoint, Threatdown, Guardz, Ironscales, Webroot, and Autoelevate. No minimums, no long-term contracts. Browse, activate, and manage vendor costs from a single bill, with direct access to vendor support when you need it. Pricing That Scales With Your Team Syncro uses flat per-technician pricing with no per-device fees. Costs scale with your headcount, not your device count. Whether you run an MSP with hundreds of endpoints or an IT department managing company infrastructure. **Average Rating:** 4.5/5.0 **Total Reviews:** 501 **How Do G2 Users Rate Syncro?** - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) - **Device Management:** 8.9/10 (Category avg: 9.2/10) - **Service Management:** 8.6/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.9/10 (Category avg: 9.2/10) **Who Is the Company Behind Syncro?** - **Seller:** [Syncro Technologies Inc.](https://www.g2.com/sellers/syncro-technologies-inc) - **Company Website:** https://syncrosecure.com - **Year Founded:** 2017 - **HQ Location:** Fully remote, US - **LinkedIn® Page:** https://www.linkedin.com/company/syncromsp/ (111 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 79% Small-Business, 8% Mid-Market #### What Are Syncro's Pros and Cons? **Pros:** - Ease of Use (237 reviews) - Features (159 reviews) - Easy Setup (111 reviews) - Automation (106 reviews) - Integrations (105 reviews) **Cons:** - Missing Features (105 reviews) - Improvement Needed (78 reviews) - Feature Limitations (70 reviews) - Feature Issues (61 reviews) - Needs Improvement (60 reviews) ### What Do G2 Reviewers Say About Syncro? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Syncro, appreciating its intuitive interface and seamless client communication features. - Users appreciate the **robust feature set** of Syncro, enhancing efficiency with seamless integration and user-friendly setup. - Users value the **easy setup** of Syncro, appreciating the straightforward process and helpful documentation for first-timers. - Users praise Syncro's **automation capabilities** , which enhance efficiency and simplify complex workflows significantly. - Users appreciate the **seamless integrations** of Syncro, enhancing collaboration and streamlining their workflows effectively. **Cons:** - Users note the **missing features** in Syncro, such as support for more Linux distros and real-time messaging. - Users find **improvement needed** in Syncro's interface, speed, and integration with Xero, affecting overall usability. - Users find several **feature limitations** in Syncro, including UI, Linux support, and reporting frustrations. - Users find **feature issues** in Syncro, citing a need for better interface design and more advanced capabilities. - Users find that Syncro's **automation and customization features need improvement** , leading to inefficiencies and management challenges. #### What Are Recent G2 Reviews of Syncro? **"[User-Friendly and Efficient for Daily IT Support](https://www.g2.com/survey_responses/syncro-review-10823178)"** **Rating:** 5.0/5.0 stars *— steve t.* [Read full review](https://www.g2.com/survey_responses/syncro-review-10823178) --- **"[User-Friendly App that is great for a team in a business](https://www.g2.com/survey_responses/syncro-review-12059675)"** **Rating:** 4.0/5.0 stars *— Michael C.* [Read full review](https://www.g2.com/survey_responses/syncro-review-12059675) --- #### What Are G2 Users Discussing About Syncro? - [What is Syncro used for?](https://www.g2.com/discussions/what-is-syncro-used-for) - [What is atera RMM?](https://www.g2.com/discussions/syncro-what-is-atera-rmm) - 1 comment - [What is Synchro 4d?](https://www.g2.com/discussions/what-is-synchro-4d) - [What is Synchro Pro?](https://www.g2.com/discussions/what-is-synchro-pro) - 1 comment - [What is Synchro software used for?](https://www.g2.com/discussions/what-is-synchro-software-used-for) - 3 comments ### 9. [Ivanti Neurons for Unified Endpoint Management](https://www.g2.com/products/ivanti-neurons-for-unified-endpoint-management/reviews) Ivanti Neurons for UEM unifies the management and security of every device across the enterprise—Windows, macOS, Linux, mobile, rugged, IoT, and VR/XR headsets—within a single platform. Powered by AI, it automates patching, compliance, onboarding, and remediation, eliminating manual effort while strengthening protection across the entire device estate. With Ivanti Neurons for UEM, organizations gain risk based patching, zero touch onboarding, self healing device capabilities, proactive digital experience optimization, and continuous compliance, all reinforced by automated AI insights that surface issues before they impact productivity. Ivanti Neurons for UEM delivers full visibility across your environment, eliminating blind spots and enabling IT and Security teams to shift from reactive firefighting to strategic action. Its native integrations streamline workflows, enhance cross team alignment, and help strengthen an organization’s overall security posture. The result: organizations reduce risk, scale IT efficiency, and deliver seamless, resilient, and secure digital experiences for every user. **Average Rating:** 4.3/5.0 **Total Reviews:** 145 **How Do G2 Users Rate Ivanti Neurons for Unified Endpoint Management?** - **Ease of Admin:** 8.3/10 (Category avg: 8.9/10) - **Device Management:** 8.9/10 (Category avg: 9.2/10) - **Service Management:** 8.5/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.5/10 (Category avg: 9.2/10) **Who Is the Company Behind Ivanti Neurons for Unified Endpoint Management?** - **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti) - **Company Website:** https://www.ivanti.com/ - **Year Founded:** 1985 - **HQ Location:** South Jordan, UT - **Twitter:** @GoIvanti (6,761 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15224185/ (3,023 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 35% Mid-Market, 34% Enterprise #### What Are Ivanti Neurons for Unified Endpoint Management's Pros and Cons? **Pros:** - Automation (4 reviews) - Features (4 reviews) - Device Management (3 reviews) - Ease of Use (3 reviews) - Easy Implementation (2 reviews) **Cons:** - Poor Customer Support (3 reviews) - Communication Delays (2 reviews) - Feature Issues (2 reviews) - Learning Curve (2 reviews) - Patching Issues (2 reviews) ### What Do G2 Reviewers Say About Ivanti Neurons for Unified Endpoint Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **strong automation** of Ivanti Neurons, which simplifies endpoint management and enhances efficiency in security processes. - Users value the **strong automation and comprehensive visibility** of Ivanti Neurons, making device management efficient and effective. - Users value the **robust automation and AI-driven features** of Ivanti Neurons, enhancing efficiency and security in device management. - Users appreciate the **ease of use** of Ivanti Neurons, simplifying management and enhancing overall operational efficiency. - Users find **easy implementation** of Ivanti Neurons UEM essential for managing devices efficiently in various environments. **Cons:** - Users experience **poor customer support** , with inconsistent response times affecting critical troubleshooting efforts during incidents. - Users experience **communication delays** in support responsiveness, impacting troubleshooting and overall efficiency during critical incidents. - Users experience **feature issues** with Ivanti Neurons, including a cluttered UI and slow performance with many devices. - Users find the **steep learning curve** challenging, particularly due to the cluttered interface and complex setup. - Users experience **patching issues** with inconsistent timelines and slow support, hindering effective system updates and troubleshooting. #### What Are Recent G2 Reviews of Ivanti Neurons for Unified Endpoint Management? **"[Ivanti Neurons: Massive ROI, Fast Performance, and Seamless Cross-Platform Management](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13047936)"** **Rating:** 5.0/5.0 stars *— Angelique C.* [Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13047936) --- **"[Self-Healing Bots That Cut Helpdesk Tickets and Save Hours Weekly](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13024817)"** **Rating:** 5.0/5.0 stars *— Kyle Jonathan D.* [Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-unified-endpoint-management-review-13024817) --- ### 10. [Milvus TI](https://www.g2.com/products/milvus-ti/reviews) O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes. **Average Rating:** 4.8/5.0 **Total Reviews:** 132 **How Do G2 Users Rate Milvus TI?** - **Ease of Admin:** 9.3/10 (Category avg: 8.9/10) - **Device Management:** 9.8/10 (Category avg: 9.2/10) - **Remote Monitoring:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind Milvus TI?** - **Seller:** [Milvus](https://www.g2.com/sellers/milvus) - **HQ Location:** São Caetano do Sul, BR - **LinkedIn® Page:** https://www.linkedin.com/company/milvusbr/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Analista de Suporte, Analista de TI - **Top Industries:** Information Technology and Services, Computer Networking - **Company Size:** 45% Small-Business, 42% Mid-Market #### What Are Milvus TI's Pros and Cons? **Pros:** - Asset Management (2 reviews) - Automation (2 reviews) - Efficiency (2 reviews) - Management Efficiency (2 reviews) - Ticketing System (2 reviews) **Cons:** - Connection Issues (2 reviews) - Performance Issues (2 reviews) - Complexity (1 reviews) - Latency Issues (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Milvus TI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation and efficiency** of Milvus TI, freeing them from manual tasks and improving operations. - Users highlight the **effective automation** features of Milvus TI, significantly reducing manual tasks and enhancing productivity. - Users praise the **efficiency** of Milvus TI, with automated ticketing and streamlined operations enhancing daily workflows. - Users value the **management efficiency** of Milvus TI, highlighting streamlined ticketing and effective operations integration. - Users value the **WhatsApp integration** of Milvus TI for its automation and efficient ticket management capabilities. **Cons:** - Users experience **connection issues** with Milvus TI, particularly on older hardware affecting performance and reliability. - Users find that Milvus TI experiences **performance issues** on older hardware, leading to sluggish and unreliable connections. - Users find Milvus TI's interface to be **initially complex** , particularly if they lack familiarity with filters. - Users experience **latency issues** with Milvus TI on older hardware, leading to sluggish connection performance in legacy machines. - Users find Milvus TI initially **complex to navigate** without prior knowledge of filters, requiring some learning effort. #### What Are Recent G2 Reviews of Milvus TI? **"[Intuitive system with complete inventory, service, and tickets, good cost-benefit](https://www.g2.com/survey_responses/milvus-ti-review-12376802)"** **Rating:** 4.0/5.0 stars *— Gabriel M.* [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12376802) --- **"[Strategic dashboards that elevate real-time support management](https://www.g2.com/survey_responses/milvus-ti-review-12378087)"** **Rating:** 5.0/5.0 stars *— Pytter S.* [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12378087) --- ### 11. [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combats threats and drives operational efficiency. Key features include: • Manage all devices across Windows, Linux and Apple platforms • Get up in running rapidly with simple onboarding steps, built-in automation scripts and patching policies • Automated Microsoft patch management to help ensure compliance and security at all times • Integrated Endpoint Detection and Response for layered security • Drag and drop automation for efficient service delivery • Secure and instant remote access to desktop or mobile devices (Windows, macOS, iOS and Android) • Ticketing, including workflows, routing rules and automation to drive efficiency and collaboration across teams • Simple time tracking, including functionality for recurring tickets and appointments • Automated billing and invoicing that integrates with your existing accounting software • Best in class integrations, providing flexibility via APIs and open ecosystem N-sight RMM makes it easy for MSPs and IT Professionals to get started in minutes with a powerful all-in-one platform that delivers the perfect blend of capabilities and ease of use. **Average Rating:** 4.3/5.0 **Total Reviews:** 338 **How Do G2 Users Rate N-able N-Sight RMM?** - **Ease of Admin:** 8.2/10 (Category avg: 8.9/10) - **Device Management:** 8.5/10 (Category avg: 9.2/10) - **Service Management:** 8.0/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.9/10 (Category avg: 9.2/10) **Who Is the Company Behind N-able N-Sight RMM?** - **Seller:** [N-able](https://www.g2.com/sellers/n-able) - **Company Website:** https://www.n-able.com - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Nable (15,859 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/n-able (2,287 employees on LinkedIn®) - **Ownership:** NYSE: NABL **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 75% Small-Business, 20% Mid-Market #### What Are N-able N-Sight RMM's Pros and Cons? **Pros:** - Ease of Use (84 reviews) - Remote Access (52 reviews) - Automation (35 reviews) - Monitoring (32 reviews) - Features (31 reviews) **Cons:** - Feature Issues (24 reviews) - Not User-Friendly (21 reviews) - Laggy Performance (20 reviews) - Missing Features (20 reviews) - Patching Issues (17 reviews) ### What Do G2 Reviewers Say About N-able N-Sight RMM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of N-able N-Sight RMM, enabling smooth navigation and setup across devices. - Users value the **enhanced remote access** features of N-able N-Sight RMM, simplifying troubleshooting and workstation management. - Users enjoy the **automation features** of N-able N-Sight RMM, greatly improving efficiency and reducing manual workload. - Users enjoy the **comprehensive monitoring capabilities** of N-able N-Sight RMM, enhancing operational efficiency and ease of use. - Users value the **useful features** of N-able N-Sight RMM, enhancing service efficiency and customer support quality. **Cons:** - Users are frustrated with **feature issues** , as integrations are incomplete and management fails to address ongoing problems. - Users find N-able N-Sight RMM **not user-friendly** due to its overwhelming interface and navigation challenges. - Users experience **laggy performance** with N-able N-Sight RMM, affecting usability and reliability during remote sessions. - Users express frustration over **missing features** in N-able N-Sight RMM, hindering usability and customization options. - Users report **patching issues** with N-able N-Sight RMM, citing failures and inconsistencies that hinder productivity. #### What Are Recent G2 Reviews of N-able N-Sight RMM? **"[Easy to use - Extremely effective remote management](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-9643529)"** **Rating:** 4.5/5.0 stars *— Jamie C.* [Read full review](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-9643529) --- **"[Recommended](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-10987186)"** **Rating:** 4.0/5.0 stars *— Reece B.* [Read full review](https://www.g2.com/survey_responses/n-able-n-sight-rmm-review-10987186) --- #### What Are G2 Users Discussing About N-able N-Sight RMM? - [What does remote monitoring mean?](https://www.g2.com/discussions/what-does-remote-monitoring-mean) - [What is SolarWinds RMM?](https://www.g2.com/discussions/what-is-solarwinds-rmm) - [How does SolarWinds monitoring tool work?](https://www.g2.com/discussions/how-does-solarwinds-monitoring-tool-work) - [What is SolarWinds monitoring?](https://www.g2.com/discussions/what-is-solarwinds-monitoring) ### 12. [Pulseway](https://www.g2.com/products/pulseway/reviews) Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface. - Be instantly alerted to issues, resolve them before they become a problem and minimize downtime – across the network. - Let you and your team be fully productive from anywhere to deliver first-class customer service wherever you are. - Automate repetitive IT tasks and automatically fix issues before they become a problem. - Pulseway built-in Mobile Remote Control enables simple, reliable, and fluid remote access to any monitored systems. Access files, applications and control remote systems as if you were sitting right in front of them. Try Pulseway RMM today with a free 14-day no-commitment trial to see for yourself. **Average Rating:** 4.6/5.0 **Total Reviews:** 120 **How Do G2 Users Rate Pulseway?** - **Ease of Admin:** 9.2/10 (Category avg: 8.9/10) - **Device Management:** 9.3/10 (Category avg: 9.2/10) - **Service Management:** 8.8/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind Pulseway?** - **Seller:** [MMSoft Design](https://www.g2.com/sellers/mmsoft-design) - **Year Founded:** 2011 - **HQ Location:** Dublin, Ireland - **Twitter:** @pulsewayapp (6,073 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1987200/ (47 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 51% Small-Business, 43% Mid-Market #### What Are Pulseway's Pros and Cons? **Pros:** - Customer Support (14 reviews) - Ease of Use (14 reviews) - Features (13 reviews) - Intuitive (9 reviews) - Monitoring (9 reviews) **Cons:** - Feature Issues (6 reviews) - Improvement Needed (6 reviews) - Missing Features (6 reviews) - Needs Improvement (6 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Pulseway? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** of Pulseway, highlighting their responsiveness and understanding of unique business needs. - Users find Pulseway to be **easy to use** , enabling seamless access and integration for efficient infrastructure management. - Users love the **exceptional customer support** of Pulseway, enhancing their experience and making service management seamless. - Users appreciate the **intuitive design** of Pulseway, facilitating easy setup and enhancing customer experience in their services. - Users value the **effective monitoring** capabilities of Pulseway, enabling efficient IT management with minimal oversight. **Cons:** - Users are frustrated with **feature issues** like unfinished modules, frequent logout, and inadequate reporting tools. - Users note that **improvement is needed** in reporting, feature implementation speed, and mobile app consistency. - Users express frustration over the **missing features** , including inadequate network monitoring and outdated mobile app functionality. - Users find that Pulseway's **reporting and mobile app functionality needs improvement** for a more cohesive experience. - Users are disappointed by the **limited features** of Pulseway, particularly in network monitoring and mobile app updates. #### What Are Recent G2 Reviews of Pulseway? **"[Brilliant Mobile Control and Versatile Remote Management](https://www.g2.com/survey_responses/pulseway-review-12750546)"** **Rating:** 4.5/5.0 stars *— Rinalon E.* [Read full review](https://www.g2.com/survey_responses/pulseway-review-12750546) --- **"[Pulseway’s Mobile-Friendly Remote Monitoring with Real-Time Alerts and Automation](https://www.g2.com/survey_responses/pulseway-review-12795320)"** **Rating:** 4.5/5.0 stars *— Luciana S.* [Read full review](https://www.g2.com/survey_responses/pulseway-review-12795320) --- #### What Are G2 Users Discussing About Pulseway? - [Is Pulseway cloud based?](https://www.g2.com/discussions/is-pulseway-cloud-based) - [Does Pulseway have a free version?](https://www.g2.com/discussions/does-pulseway-have-a-free-version) - [What can Pulseway monitor?](https://www.g2.com/discussions/what-can-pulseway-monitor) - 1 comment - [What is Pulseway used for?](https://www.g2.com/discussions/what-is-pulseway-used-for) ### 13. [SuperOps](https://www.g2.com/products/superops/reviews) SuperOps is a unified PSA+RMM platform built for MSPs of all shapes and sizes. SuperOps's platform is built on three principles 1. One for all, all-in-one If you can dream it, you can do it. SuperOps is the only unified MSP that will take the pain out of your everyday tasks. No more switching between five tools to complete one simple task. 2. Get tasks done while you’re asleep We are an automation-first platform. Automation sits at the center of everything we are building at SuperOps.ai. Our platform is designed to save at least three man-hours every week. That’s six days of vacation! Sit back, relax, and leave the grunt work to our platform. 3. Draws you in, blows your mind Our MSP software's human-centered design is beautiful and easy on the eyes. We took great care in crafting the UI because even the little things matter to us. Everything looks better, feels better you wish you had more stuff to do (just to hang out in the software). **Average Rating:** 4.4/5.0 **Total Reviews:** 197 **How Do G2 Users Rate SuperOps?** - **Ease of Admin:** 9.0/10 (Category avg: 8.9/10) - **Device Management:** 9.0/10 (Category avg: 9.2/10) - **Service Management:** 8.8/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.0/10 (Category avg: 9.2/10) **Who Is the Company Behind SuperOps?** - **Seller:** [SuperOps Inc](https://www.g2.com/sellers/superops-inc) - **Company Website:** https://superops.com/ - **Year Founded:** 2020 - **HQ Location:** Claymont, US - **LinkedIn® Page:** https://www.linkedin.com/company/superops-ai/about (178 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 85% Small-Business, 14% Mid-Market #### What Are SuperOps's Pros and Cons? **Pros:** - Ease of Use (78 reviews) - Customer Support (66 reviews) - Features (47 reviews) - User Interface (34 reviews) - Intuitive (32 reviews) **Cons:** - Missing Features (45 reviews) - Feature Issues (22 reviews) - Integration Issues (16 reviews) - Access Limitations (15 reviews) - Lack of Integrations (14 reviews) ### What Do G2 Reviewers Say About SuperOps? *AI-generated summary from verified user reviews* **Pros:** - Users find SuperOps to be **incredibly easy to use** , promoting a smooth and accessible onboarding experience. - Users rave about the **exceptional customer support** from SuperOps, praising their quick responses and helpful guidance. - Users appreciate the **intuitive remote monitoring** and continuous feature improvements of SuperOps, enhancing overall usability and efficiency. - Users appreciate the **friendly and intuitive interface** of SuperOps, making it easy for new technicians to navigate. - Users find SuperOps' **intuitive interface** enhances productivity, making IT management seamless and efficient. **Cons:** - Users note the **missing features** in SuperOps, particularly the lack of user signatures for ticketing documentation. - Users face various **feature issues** with SuperOps, from accidental deletions to limited mobile app functionality. - Users note **integration issues** with SuperOps, expressing a need for more compatible tools and workflows. - Users experience **access limitations** with SuperOps, facing issues like file preview and RMM functionality. - Users express concern over the **lack of integrations** , limiting functionality with popular documentation tools and platforms. #### What Are Recent G2 Reviews of SuperOps? **"[Modern, Fast-Evolving RMM with a Great UI and Strong Integrations](https://www.g2.com/survey_responses/superops-review-12985082)"** **Rating:** 4.5/5.0 stars *— Kevin J. W.* [Read full review](https://www.g2.com/survey_responses/superops-review-12985082) --- **"[All-in-One RMM + Ticketing That Powers Remote-First Automation](https://www.g2.com/survey_responses/superops-review-12986642)"** **Rating:** 5.0/5.0 stars *— Nick M.* [Read full review](https://www.g2.com/survey_responses/superops-review-12986642) --- ### 14. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end. **Average Rating:** 4.3/5.0 **Total Reviews:** 467 **How Do G2 Users Rate LogMeIn Resolve?** - **Ease of Admin:** 8.9/10 (Category avg: 8.9/10) - **Device Management:** 9.3/10 (Category avg: 9.2/10) - **Service Management:** 9.2/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind LogMeIn Resolve?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 36% Small-Business #### What Are LogMeIn Resolve's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Remote Control (29 reviews) - Remote Access (26 reviews) - Remote Support (25 reviews) - Customer Support (23 reviews) **Cons:** - Remote Access Issues (14 reviews) - Expensive (12 reviews) - Slow Performance (12 reviews) - Technical Issues (10 reviews) - Connection Issues (9 reviews) ### What Do G2 Reviewers Say About LogMeIn Resolve? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of LogMeIn Resolve, simplifying tasks and enhancing productivity seamlessly. - Users love the **convenience of remote control** in LogMeIn Resolve, facilitating seamless support and quick issue resolution. - Users love the **convenience of remote access** in LogMeIn Resolve, enabling quick and effective support across devices. - Users appreciate the **ease of remote support** with LogMeIn, enabling efficient assistance from anywhere, even on-the-go. - Users appreciate the **easy-to-use customer support** of LogMeIn Resolve, enhancing their ability to assist clients effectively. **Cons:** - Users report issues with **remote access** , experiencing slow performance and inconsistencies during client launches with LogMeIn Resolve. - Users find LogMeIn Resolve **expensive** compared to alternatives, raising concerns about its overall value for money. - Users report **slow performance** with LogMeIn Resolve, particularly during updates and with older machines, affecting usability. - Users report frequent **technical issues** , including glitches during sessions and inaccurate geolocation, impacting their overall experience. - Users face **connection issues** that can lead to delays and disconnections, impacting their overall experience. #### What Are Recent G2 Reviews of LogMeIn Resolve? **"[Efficient Remote Access, Frustrating Support](https://www.g2.com/survey_responses/logmein-resolve-review-12800737)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12800737) --- **"[Strong MSP Toolset with Room to Smooth Out Large-Scale Onboarding](https://www.g2.com/survey_responses/logmein-resolve-review-12873985)"** **Rating:** 4.0/5.0 stars *— Steve K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12873985) --- #### What Are G2 Users Discussing About LogMeIn Resolve? - [How much does LogMeIn Resolve cost?](https://www.g2.com/discussions/how-much-does-logmein-resolve-cost) - [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) - 1 comment - [What is LogMeIn Resolve remote support?](https://www.g2.com/discussions/what-is-logmein-resolve-remote-support) - [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) - 3 comments ### 15. [Splashtop Autonomous Endpoint Management](https://www.g2.com/products/splashtop-autonomous-endpoint-management/reviews) Splashtop Autonomous Endpoint Management (AEM) is an automation-led endpoint management solution that helps IT teams streamline software updates, improve security posture, and reduce manual workloads. With real-time OS and third-party software patching, cross-platform support, dashboards, inventory reporting and quick remediation tools, AEM can be used by IT teams to stay secure, compliant, and efficient. Splashtop AEM enables IT to: • Automate patching for OS, third-party, and custom apps • Complement Intune and other MDMs with real-time patching, scripting and remediation • Detect and prioritize vulnerabilities using AI-powered based threat CVE insights • Track and manage hardware and software inventory across all endpoints • Monitor endpoints and resolve issues proactively **Average Rating:** 4.5/5.0 **Total Reviews:** 68 **How Do G2 Users Rate Splashtop Autonomous Endpoint Management?** - **Ease of Admin:** 9.0/10 (Category avg: 8.9/10) - **Device Management:** 10.0/10 (Category avg: 9.2/10) - **Remote Monitoring:** 8.3/10 (Category avg: 9.2/10) **Who Is the Company Behind Splashtop Autonomous Endpoint Management?** - **Seller:** [Splashtop Inc.](https://www.g2.com/sellers/splashtop-inc) - **Company Website:** https://www.splashtop.com - **Year Founded:** 2006 - **HQ Location:** Cupertino, CA - **Twitter:** @splashtop (5,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1944335/ (349 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Manufacturing - **Company Size:** 53% Mid-Market, 34% Small-Business #### What Are Splashtop Autonomous Endpoint Management's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Reliability (19 reviews) - Remote Access (17 reviews) - Security (14 reviews) - Features (11 reviews) **Cons:** - Missing Features (12 reviews) - Limited Features (6 reviews) - Limitations (5 reviews) - Needs Improvement (5 reviews) - Remote Access Issues (4 reviews) ### What Do G2 Reviewers Say About Splashtop Autonomous Endpoint Management? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Splashtop Autonomous Endpoint Management, seamlessly integrating into daily workflows. - Users commend the **reliability** of Splashtop Endpoint Management, ensuring efficient updates and swift resolution of issues. - Users value the **seamless remote access** of Splashtop, facilitating efficient management and support for remote teams. - Users commend the **robust security features** of Splashtop, ensuring a well-protected and efficient remote workspace. - Users highlight the **seamless integration** with Splashtop tools and intuitive security features of AEM. **Cons:** - Users find the **missing features** limiting, wishing for better inventory systems and enhanced permissioning for larger organizations. - Users find the **limited features** of Splashtop AEM lacking for in-depth compliance and reporting requirements. - Users find the **limited customization and regulatory features** of Splashtop AEM a drawback for advanced management needs. - Users identify **performance and compliance limitations** in Splashtop AEM, impacting functionality for larger organizations and regulatory needs. - Users experience **remote access issues** due to IP conflicts and limited control over client connection acceptance. #### What Are Recent G2 Reviews of Splashtop Autonomous Endpoint Management? **"[Centralized Management with Seamless Updates](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-12500494)"** **Rating:** 4.5/5.0 stars *— Calvin M.* [Read full review](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-12500494) --- **"[Comprehensive Endpoint Management with Powerful Automation and Visibility](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-13077577)"** **Rating:** 4.0/5.0 stars *— Verified User in Consulting* [Read full review](https://www.g2.com/survey_responses/splashtop-autonomous-endpoint-management-review-13077577) --- ### 16. [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) Hexnode is a comprehensive unified endpoint management tool used by IT professionals to deploy and secure corporate devices. It enables businesses to handle mobility concerns by providing a simple, effective way to view and control devices from a single administrative platform. Hexnode ensures a total separation of corporate and personal data on devices, ensuring the security of the data and the privacy of employees. Supported Operating Systems - Android, Fire OS, iOS, macOS, Linux, ChromeOS, visionOS, tvOS, Windows. Integrations: -Android Enterprise -Apple Business Manager (ABM) -Apple School Manager (ASM) -Azure AD Integration -G Suite (now Google Workspace) -Freshservice -LG, Kyocera and Samsun Knox Enterprise Solution -Microsoft AD -Okta -SCCM -Zendesk Here're the best features of Hexnode UEM: -Android Enterprise program. -Apple Business Manager and Apple School Manager Integrations. -Automated device management. -Web Content Filtering. -BYOD Deployment. -WPCO - Enrollment for Android -Bypass Activation Lock on Apple devices. -Co-managing Windows devices. -Enrollment Profiles for Android, iOS and Windows -Compliance management across the entire device fleet. -Custom Roles for technicians. -Digital Signage -Custom Reports -Different Device Encryption and Security Strategies. -Over-the-air deployment of endpoints using Samsung's Knox Mobile -Enrollment and Google's Zero Touch Enrollment. -Enable Account and Network Configuration. -Enroll using Apple Configurator and other quick enrollment options. -Enterprise application installation using IPA, APK, XAPK, MSI, DMG or PKG files for different platforms. -AI based Scripting with the help of Hexnode Genie. -Automate routine device management tasks with Deployments -Hexnode browser to enable multi-tabbed browsing on mobile devices. -Kiosk mode with a wide range of functionalities. -Unattended Remote Access -Account driven enrollment for Apple devices -Patch management. -Manage any number of devices within a single centralized console. -Monitor and track everything from an intuitive dashboard. -Out-of-the-box devices management. -Out-of-bound product management with REST-based API. -Precisely document security and compliance through a wide array of reports. -Provision, deploy and manage mobile applications. -Remotely set up device configurations on the user devices. -Remote view and control help admins troubleshoot the devices remotely. -ROM Enrollment for Android. -Seamless User Provision. -Selectively restrict device functionalities. -Incidents tab -Compliance policy -LAPS for Windows Security -Self Service device management for macOS and Windows -ChromeOS Managed Guest Sessions -Okta Device Trust -Conditional Access using Entra ID -Android SCEP Solutions we offer: -Unified Endpoint Management -Application Management -Bring Your Own Device -Cross-Platform Support -Enterprise Mobility Management -Identity and Access Management -IoT Device Management -Mobile Device Management -Mobile Application Management -Mobile Content Management -Mobile Expense Management -Mobile Security Management -Mobile Threat Defense -Kiosk Software -Remote Monitoring and Management -Rugged Device Management -Patch Management Trusted by SMBs to Fortune 100 Companies around the world. Check out these case studies: AudiçãoActiva - https://www.hexnode.com/mobile-device-management/mdm-case-study-audicaoactiva/ Andalusia Hospitals - https://www.hexnode.com/mobile-device-management/mdm-case-study-andalusia-hospitals/ Choyce - https://www.hexnode.com/mobile-device-management/mdm-case-study-choyce/ Condé Nast - https://www.hexnode.com/mobile-device-management/mdm-case-study-conde-nast/ DigitalMint - https://www.hexnode.com/mobile-device-management/mdm-case-study-digitalmint/ DKT Philippines - https://www.hexnode.com/mobile-device-management/mdm-case-study-dkt-international/ Hartley ISD - https://www.hexnode.com/mobile-device-management/mdm-case-study-hartley-isd/ Ur & Penn - https://www.hexnode.com/mobile-device-management/mdm-case-study-ur-penn/ Western Airways - https://www.hexnode.com/mobile-device-management/mdm-case-study-western-airways/ **Average Rating:** 4.5/5.0 **Total Reviews:** 247 **How Do G2 Users Rate Hexnode UEM?** - **Ease of Admin:** 9.0/10 (Category avg: 8.9/10) - **Device Management:** 9.3/10 (Category avg: 9.2/10) - **Service Management:** 8.6/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.3/10 (Category avg: 9.2/10) **Who Is the Company Behind Hexnode UEM?** - **Seller:** [Mitsogo Inc.](https://www.g2.com/sellers/mitsogo-inc) - **Company Website:** https://www.mitsogo.com/ - **Year Founded:** 2013 - **HQ Location:** San Francisco, CA - **Twitter:** @thehexnode (17,615 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4823816/ (497 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Business Analyst, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 54% Mid-Market, 35% Small-Business #### What Are Hexnode UEM's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Features (21 reviews) - Device Management (16 reviews) - Customer Support (15 reviews) - Policy Management (9 reviews) **Cons:** - Lacking Features (8 reviews) - Expensive (7 reviews) - Limited Features (7 reviews) - Missing Features (7 reviews) - Device Management (6 reviews) ### What Do G2 Reviewers Say About Hexnode UEM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Hexnode UEM, benefiting from straightforward functionality and excellent support. - Users appreciate the **interactive UI** and **real-time troubleshooting** , enhancing their management experience across diverse platforms. - Users value the **seamless device integration** with Hexnode UEM, enhancing management efficiency and compliance. - Users commend the **excellent 24/7 customer support** of Hexnode UEM, ensuring quick resolutions and assistance whenever needed. - Users appreciate the **ease of policy management** in Hexnode UEM, simplifying device onboarding and enhancing security measures. **Cons:** - Users find Hexnode UEM **lacking features** , particularly in reporting, automation, and advanced management for some platforms. - Users find Hexnode UEM to be **expensive** , particularly those in smaller teams needing fewer licenses than required. - Users find Hexnode UEM **feature light** and lacking basic policies, which affects usability in their environments. - Users find that Hexnode UEM suffers from **missing features** in reporting and automation compared to other UEM platforms. - Users often face complications due to **long sync times and confusing dashboards** with Hexnode UEM, affecting overall efficiency. #### What Are Recent G2 Reviews of Hexnode UEM? **"[Easy, Discreet Device Management with Great Value for Charities](https://www.g2.com/survey_responses/hexnode-uem-review-12981023)"** **Rating:** 5.0/5.0 stars *— James F.* [Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12981023) --- **"[Clean, Intuitive Device Management That Just Works](https://www.g2.com/survey_responses/hexnode-uem-review-12917877)"** **Rating:** 5.0/5.0 stars *— Armand S.* [Read full review](https://www.g2.com/survey_responses/hexnode-uem-review-12917877) --- #### What Are G2 Users Discussing About Hexnode UEM? - [What is Hexnode UEM used for?](https://www.g2.com/discussions/what-is-hexnode-uem-used-for) - 1 comment - [What is the best MDM solution?](https://www.g2.com/discussions/what-is-the-best-mdm-solution) - [What does MDM software do?](https://www.g2.com/discussions/what-does-mdm-software-do) - [How do you use Hexnode MDM?](https://www.g2.com/discussions/how-do-you-use-hexnode-mdm) - 1 comment - [What is Hexnode MDM?](https://www.g2.com/discussions/what-is-hexnode-mdm) ### 17. [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323. **Average Rating:** 4.1/5.0 **Total Reviews:** 132 **How Do G2 Users Rate ConnectWise Automate?** - **Ease of Admin:** 7.1/10 (Category avg: 8.9/10) - **Device Management:** 9.4/10 (Category avg: 9.2/10) - **Service Management:** 8.8/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.4/10 (Category avg: 9.2/10) **Who Is the Company Behind ConnectWise Automate?** - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise (14,926 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®) - **Phone:** 800-671-6898 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 66% Small-Business, 32% Mid-Market #### What Are ConnectWise Automate's Pros and Cons? **Pros:** - Features (3 reviews) - Asset Management (2 reviews) - Automation (2 reviews) - Alerts (1 reviews) - Customer Support (1 reviews) **Cons:** - Needs Improvement (2 reviews) - UX Improvement (2 reviews) - Agent Reliability (1 reviews) - Connection Issues (1 reviews) - Device Management (1 reviews) ### What Do G2 Reviewers Say About ConnectWise Automate? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **customizable features** of ConnectWise Automate, enhancing remote staff support and daily operations. - Users find the **convenience of asset management** in ConnectWise Automate invaluable, streamlining their daily operations and support. - Users value the **customization capabilities** of ConnectWise Automate, which enhance its effectiveness in managing numerous machines. - Users value the **timely alerts** that help them manage ticket SLAs and stay organized with updates. - Users praise the **excellent customer support** of ConnectWise Automate, which enhances daily usage and implementation. **Cons:** - Users find the **initial setup time lengthy** , indicating a need for better ease of use and configuration support. - Users find the **UX lacking** due to a dated interface and the need for strong administration for effectiveness. - Users report that **agent reliability issues** can lead to delays in reinstalling agents, causing frustration during use. - Users often face **intermittent connection issues** or experience downtime, impacting their usage of ConnectWise Automate. - Users report encountering **bugs and breaking updates** in ConnectWise Automate, causing remote access issues and device absorption problems. #### What Are Recent G2 Reviews of ConnectWise Automate? **"[All-in-One Asset Management and Inventory Control Made Easy](https://www.g2.com/survey_responses/connectwise-automate-review-12382402)"** **Rating:** 4.5/5.0 stars *— Torrey T.* [Read full review](https://www.g2.com/survey_responses/connectwise-automate-review-12382402) --- **"[Extraordinarily Powerful Automation and Tunable Monitoring That Scales](https://www.g2.com/survey_responses/connectwise-automate-review-12882422)"** **Rating:** 5.0/5.0 stars *— Verified User in Consulting* [Read full review](https://www.g2.com/survey_responses/connectwise-automate-review-12882422) --- #### What Are G2 Users Discussing About ConnectWise Automate? - [What is ConnectWise Automate used for?](https://www.g2.com/discussions/what-is-connectwise-automate-used-for) - [How do I update ConnectWise automate?](https://www.g2.com/discussions/how-do-i-update-connectwise-automate) - [How do I install ConnectWise automate?](https://www.g2.com/discussions/how-do-i-install-connectwise-automate) - [What is automate software?](https://www.g2.com/discussions/what-is-automate-software) - [What does ConnectWise automate do?](https://www.g2.com/discussions/what-does-connectwise-automate-do) ### 18. [ConnectWise RMM](https://www.g2.com/products/connectwise-rmm/reviews) ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture. Unified dashboards bring this information together in one place, making it easier to identify issues and act before issues affect end users. With more than 1,200 expert-maintained alerts, the system can reduce typical RMM alerting noise by up to 90% without sacrificing visibility, helping technicians focus on meaningful issues instead of spending time reviewing false positives. Automated Patch Management The solution includes automated OS and third-party patch management for over 7,000 applications. Uniquely, Windows OS security updates are reviewed and approved by ConnectWise NOC experts before each release. This helps teams' patch faster and with more confidence to reduce vulnerabilities, streamline compliance, and keep systems optimized. Advanced Automation and Scripting ConnectWise RMM provides automation capabilities such as built-in automation to select intelligent alerts, AI-assisted script generation, and multi-solution workflow orchestration. These tools simplify routine maintenance tasks, enforce consistent standards, and enable faster response to common IT events. Teams can complete work up to 75% faster, reducing repetitive manual effort and creating more time for strategic projects. Scalability and Endpoint Management ConnectWise RMM is built to support a wide range of businesses, including large and complex environments, with the ability to manage more than 100,000 devices in a single tenant. By unifying monitoring, patching, automation, and scripting into one solution, IT professionals can deliver reliable service, reduce ticket volume, and improve overall IT performance. Multi-site visibility, flexible add-ons, and seamless integration with security, backup, and business management tools make it easy to adapt as environments grow without adding unnecessary complexity. **Average Rating:** 4.2/5.0 **Total Reviews:** 63 **How Do G2 Users Rate ConnectWise RMM?** - **Ease of Admin:** 7.9/10 (Category avg: 8.9/10) - **Device Management:** 8.2/10 (Category avg: 9.2/10) - **Service Management:** 8.1/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.5/10 (Category avg: 9.2/10) **Who Is the Company Behind ConnectWise RMM?** - **Seller:** [ConnectWise](https://www.g2.com/sellers/connectwise) - **Company Website:** https://www.connectwise.com/ - **Year Founded:** 1982 - **HQ Location:** Tampa, FL - **Twitter:** @ConnectWise (14,926 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/48576/ (3,388 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 68% Small-Business, 26% Mid-Market #### What Are ConnectWise RMM's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Remote Access (12 reviews) - Automation (9 reviews) - All-in-One Solution (8 reviews) - User Interface (8 reviews) **Cons:** - Missing Features (7 reviews) - Poor Customer Support (7 reviews) - Feature Issues (5 reviews) - Integration Issues (5 reviews) - Expensive (4 reviews) ### What Do G2 Reviewers Say About ConnectWise RMM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of ConnectWise RMM, finding it helpful and accessible for their administrative needs. - Users value the **easy and reliable remote access** of ConnectWise RMM, facilitating efficient support management from anywhere. - Users value the **automation** capabilities of ConnectWise RMM, enhancing convenience and efficiency in managing operations. - Users value the **all-in-one solution** of ConnectWise RMM, enhancing efficiency and visibility for their teams. - Users find the **user-friendly interface** of ConnectWise RMM enhances visibility and simplifies management tasks effectively. **Cons:** - Users are frustrated by **missing features** in ConnectWise RMM, including poor automation and lack of basic reporting. - Users face **poor customer support** , experiencing delays and communication issues that hamper timely problem resolution. - Users find **feature issues** with ConnectWise RMM, experiencing complexity and poor documentation that hinder usability. - Users experience **integration issues** with ConnectWise RMM, affecting functionality and limiting third-party application support. - Users find the **pricing structure expensive** , as charges apply per device and technician, lacking affordable options. #### What Are Recent G2 Reviews of ConnectWise RMM? **"[Connectwise RMM is a delight to work with, it has what it takes to be a competitive RMM tool.](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634)"** **Rating:** 5.0/5.0 stars *— Parag R.* [Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-6936634) --- **"[Access and maintain your endpoints from a web browser](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/connectwise-rmm-review-11353101) --- #### What Are G2 Users Discussing About ConnectWise RMM? - [What is Continuum desktop agent?](https://www.g2.com/discussions/what-is-continuum-desktop-agent) - 1 comment - [What is Continuum command?](https://www.g2.com/discussions/what-is-continuum-command) - [What is Continuum RMM?](https://www.g2.com/discussions/what-is-continuum-rmm) ### 19. [Pandora FMS](https://www.g2.com/products/pandora-fms/reviews) Pandora FMS is a unified monitoring and observability platform designed to consolidate visibility, alerting, reporting, and automation across heterogeneous IT environments. Instead of combining multiple point tools for networks, servers, applications, and cloud services, Pandora FMS centralizes data collection and operational workflows in a single console, reducing integration effort and operational complexity in on-premise, hybrid, and multi-cloud architectures. The platform collects telemetry using multiple methods, including agents, remote checks, standard protocols (e.g., SNMP/WMI), APIs, and log/event ingestion. This enables teams to monitor infrastructure and services end-to-end, correlate signals, and maintain consistent alerting policies and dashboards across distributed estates. Pandora FMS also supports capacity and trend analysis to anticipate resource constraints and identify recurring patterns, and includes AI-assisted capabilities for anomaly detection and automated thresholds to surface hard-to-spot operational signals. Pandora FMS is extensible through a large plugin ecosystem (500+ plugins and integrations), covering a wide range of enterprise and infrastructure technologies such as SAP, Oracle, Citrix, JBoss, VMware, AWS, SQL Server, Red Hat, and WebSphere. This extensibility helps organizations standardize monitoring across legacy and modern stacks without redesigning their monitoring approach per technology. Core capabilities: -Unified monitoring for networks, servers, applications, cloud services, endpoints, and logs -Centralized alerting, event correlation, dashboards, and scheduled reporting -Flexible data collection via agents, remote checks, APIs, and plugins -Scalability for distributed environments and large numbers of monitored elements -Analytics for trend/capacity planning plus AI-assisted anomaly detection and dynamic thresholds -A key differentiator is direct vendor support, which simplifies escalation and ensures continuity of expertise for deployment, tuning, and ongoing operations. **Average Rating:** 4.6/5.0 **Total Reviews:** 212 **How Do G2 Users Rate Pandora FMS?** - **Ease of Admin:** 8.5/10 (Category avg: 8.9/10) - **Device Management:** 9.6/10 (Category avg: 9.2/10) - **Service Management:** 9.6/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.8/10 (Category avg: 9.2/10) **Who Is the Company Behind Pandora FMS?** - **Seller:** [Pandora FMS](https://www.g2.com/sellers/pandora-fms) - **Company Website:** https://pandorafms.com/ - **Year Founded:** 2004 - **HQ Location:** Madrid, Spain - **Twitter:** @pandorafms (5,458 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pandora-pfms/ (56 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Data Analyst - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 37% Small-Business #### What Are Pandora FMS's Pros and Cons? **Pros:** - Monitoring (138 reviews) - Ease of Use (114 reviews) - Real-time Monitoring (96 reviews) - Flexibility (64 reviews) - Network Monitoring (61 reviews) **Cons:** - Learning Curve (44 reviews) - Complex Setup (32 reviews) - Learning Difficulty (29 reviews) - Complex Configuration (27 reviews) - Difficult Learning (27 reviews) ### What Do G2 Reviewers Say About Pandora FMS? *AI-generated summary from verified user reviews* **Pros:** - Users value the **reliable and high-performance remote monitoring** of Pandora FMS, enhancing security and accessibility for systems. - Users find Pandora FMS extremely **easy to use** , appreciating its intuitive interface and seamless integration with various systems. - Users value the **real-time monitoring** of Pandora FMS, enhancing visibility and responsiveness across their IT infrastructure. - Users commend the **flexibility** of Pandora FMS, enabling customized monitoring across diverse and complex environments effortlessly. - Users value the **real-time network monitoring** of Pandora FMS, providing immediate alerts for issues and ensuring control. **Cons:** - Users find the **learning curve steep** , as beginners may struggle with setup and specific MIB usage. - Users find the **complex setup** of Pandora FMS challenging, particularly with initial configuration and module integration. - Users find the **learning difficulty** with Pandora FMS challenging, especially when customizing and obtaining necessary licenses. - Users often struggle with the **complex configuration** of Pandora FMS, needing time and expertise to set it up properly. - Users find that the **difficult learning curve** of Pandora FMS can hinder smooth implementation and usability. #### What Are Recent G2 Reviews of Pandora FMS? **"[Fast Deployment, Easy to Use, and Strong Performance Even in the Community Version](https://www.g2.com/survey_responses/pandora-fms-review-12677659)"** **Rating:** 5.0/5.0 stars *— David D.* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-12677659) --- **"[Why we decided to bet on PandoraFMS](https://www.g2.com/survey_responses/pandora-fms-review-7666873)"** **Rating:** 4.5/5.0 stars *— Verified User in Commercial Real Estate* [Read full review](https://www.g2.com/survey_responses/pandora-fms-review-7666873) --- #### What Are G2 Users Discussing About Pandora FMS? - [What are the benefits and drawbacks of using Pandora FMS for IT monitoring?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-pandora-fms-for-it-monitoring) ### 20. [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates key management capabilities into a single platform. Kaseya VSA gives your IT Team the ability to automate hundreds of tasks and workflows; manage any device, anywhere, at anytime; and protects every endpoint with enhanced threat detection, automated patch management, and more. VSA capabilities include: Remote Monitoring & Control, Patch Management, Network Monitoring, AV/AM, Process Automation, Backup and more. **Average Rating:** 4.0/5.0 **Total Reviews:** 313 **How Do G2 Users Rate Kaseya VSA?** - **Ease of Admin:** 7.9/10 (Category avg: 8.9/10) - **Device Management:** 8.3/10 (Category avg: 9.2/10) - **Service Management:** 7.9/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.6/10 (Category avg: 9.2/10) **Who Is the Company Behind Kaseya VSA?** - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** https://www.kaseya.com/ - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp (17,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,471 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 52% Small-Business, 42% Mid-Market #### What Are Kaseya VSA's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Automation (6 reviews) - Features (6 reviews) - User Interface (6 reviews) - Intuitive (4 reviews) **Cons:** - Missing Features (4 reviews) - Connection Issues (3 reviews) - Connectivity Issues (3 reviews) - Remote Access Issues (3 reviews) - Slow Performance (3 reviews) ### What Do G2 Reviewers Say About Kaseya VSA? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** in Kaseya VSA, appreciating its logical layout and efficient management from one platform. - Users love the **seamless automation** capabilities of Kaseya VSA, making task management efficient and effective. - Users appreciate the **seamless script execution** and **efficient multi-management capabilities** of Kaseya VSA, enhancing overall productivity. - Users appreciate the **integrated and user-friendly interface** of Kaseya VSA, enhancing the overall management experience. - Users find Kaseya VSA's **intuitive interface** extremely beneficial, making navigation and training easy and dependable. **Cons:** - Users feel the product lacks **essential features** like direct file transfer and comprehensive backup solutions for efficiency. - Users find the **connection issues** in Kaseya VSA cumbersome, affecting efficiency during frequent sessions. - Users often face **connectivity issues** , finding the remote connection process cumbersome and occasionally facing website downtime. - Users face **remote access issues** that hinder efficiency, requiring multiple clicks to connect and affecting user experience. - Users experience **slow performance** with Kaseya VSA, causing frustrations with loading times and delayed support responses. #### What Are Recent G2 Reviews of Kaseya VSA? **"[Very reliable, Best set of vetted features in the industry.](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719)"** **Rating:** 5.0/5.0 stars *— Justin B.* [Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-10903719) --- **"[Powerful Remote Management with a Steep Learning Curve](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180)"** **Rating:** 4.5/5.0 stars *— Harsh B.* [Read full review](https://www.g2.com/survey_responses/kaseya-vsa-review-12790180) --- #### What Are G2 Users Discussing About Kaseya VSA? - [What is Kaseya VSA used for?](https://www.g2.com/discussions/what-is-kaseya-vsa-used-for) - 1 upvote - [How does Kaseya remote control work?](https://www.g2.com/discussions/how-does-kaseya-remote-control-work) - 1 upvote - [How much does Kaseya cost?](https://www.g2.com/discussions/how-much-does-kaseya-cost) - 1 upvote - [What is Kaseya software?](https://www.g2.com/discussions/what-is-kaseya-software) - 1 upvote - [What is VSA in Kaseya?](https://www.g2.com/discussions/what-is-vsa-in-kaseya) - 1 upvote ### 21. [LogMeIn Central](https://www.g2.com/products/logmein-central/reviews) Helping people and businesses access their digital lives from virtually anywhere, on any device. **Average Rating:** 4.2/5.0 **Total Reviews:** 203 **How Do G2 Users Rate LogMeIn Central?** - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) - **Device Management:** 8.7/10 (Category avg: 9.2/10) - **Service Management:** 8.1/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.1/10 (Category avg: 9.2/10) **Who Is the Company Behind LogMeIn Central?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Network Administrator, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Small-Business, 38% Mid-Market #### What Are Recent G2 Reviews of LogMeIn Central? **"[Great Remote Management and Remote Control software!](https://www.g2.com/survey_responses/logmein-central-review-4579787)"** **Rating:** 4.0/5.0 stars *— Fernando F.* [Read full review](https://www.g2.com/survey_responses/logmein-central-review-4579787) --- **"[LogMeIn For Fast, Efficient Remote Troubleshooting](https://www.g2.com/survey_responses/logmein-central-review-12661807)"** **Rating:** 5.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/logmein-central-review-12661807) --- ### 22. [Domotz](https://www.g2.com/products/domotz/reviews) Domotz is a network monitoring and management software platform used by MSPs and IT teams to gain visibility and operational control across distributed network environments. It enables organizations to monitor, manage, and troubleshoot network infrastructure across multiple sites or customer environments from a centralized interface. Founded in 2015 and headquartered in Draper, Utah, Domotz supports organizations worldwide that are responsible for maintaining reliable and secure network operations. The platform is used in a wide range of environments, including small and mid sized businesses, enterprise locations, and managed service provider deployments. Domotz provides automated device discovery and asset inventory, allowing teams to identify all devices connected to the network and maintain accurate records over time. It supports SNMP monitoring, alerting, and performance tracking to help teams detect availability issues, degradation, or misconfigurations before they impact users. Network topology visualization helps teams understand how devices are connected and identify potential points of failure. Additional capabilities include configuration backup and change tracking for supported devices, secure remote access without requiring VPNs, and tools for troubleshooting network issues remotely. Domotz can be used to monitor and manage routers, switches, firewalls, access points, servers, cameras, printers, and other IP enabled devices across heterogeneous vendor environments. Domotz is designed for operational use by technical teams. It can be deployed quickly, provides access to real network data, and supports ongoing monitoring and troubleshooting as networks evolve. The platform integrates with common MSP and IT tools to support workflows related to documentation, alerting, and service delivery. Pricing is based on a per device monthly model, currently priced at $1.50 per device per month. This pricing structure allows organizations to scale monitoring based on the number of devices managed while maintaining predictable costs. Users can start with Free Discovery to evaluate their environment using real network data before committing. **Average Rating:** 4.8/5.0 **Total Reviews:** 101 **How Do G2 Users Rate Domotz?** - **Ease of Admin:** 9.1/10 (Category avg: 8.9/10) - **Device Management:** 8.9/10 (Category avg: 9.2/10) - **Service Management:** 9.1/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.3/10 (Category avg: 9.2/10) **Who Is the Company Behind Domotz?** - **Seller:** [Domotz](https://www.g2.com/sellers/domotz) - **Company Website:** https://www.domotz.com/ - **Year Founded:** 2015 - **HQ Location:** Draper, Utah - **Twitter:** @domotz (2,420 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/domotz (73 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 71% Small-Business, 23% Mid-Market #### What Are Domotz's Pros and Cons? **Pros:** - Ease of Use (25 reviews) - Monitoring (19 reviews) - Alert Notifications (16 reviews) - Alerts (13 reviews) - Customer Support (13 reviews) **Cons:** - Feature Issues (8 reviews) - Alert Issues (5 reviews) - Expensive (5 reviews) - Missing Features (5 reviews) - Integration Issues (4 reviews) ### What Do G2 Reviewers Say About Domotz? *AI-generated summary from verified user reviews* **Pros:** - Users find Domotz **easy to use** , thanks to its intuitive interface and seamless device management capabilities. - Users appreciate the **customizable alerts** from Domotz for monitoring and quickly diagnosing device issues on their network. - Users value the **customizable alert notifications** from Domotz, enabling quick responses to network device issues. - Users appreciate the **customizable alerts** from Domotz, enabling quick responses to network issues and asset management. - Users rave about Domotz's **excellent customer support** , noting quick responses and helpful, kind assistance. **Cons:** - Users find the **network diagram feature lacking** for flat networks, impacting usability and clarity when managing devices. - Users experience **alert issues** with false positives and overwhelming notifications during network outages, hindering usability. - Users find the **expensive nature** of Domotz to be a barrier, especially for SMEs and individuals. - Users find the **missing features** in Domotz limits usability, particularly for flat networks and new customers. - Users face **integration issues** due to lack of API support and vague titles in PSA notifications. #### What Are Recent G2 Reviews of Domotz? **"[Domotz Delivered a True Single Pane of Glass...and Efficiency Gains](https://www.g2.com/survey_responses/domotz-review-12705563)"** **Rating:** 5.0/5.0 stars *— Clayton B.* [Read full review](https://www.g2.com/survey_responses/domotz-review-12705563) --- **"[A powerful, MSP-friendly network monitoring and visibility platform](https://www.g2.com/survey_responses/domotz-review-12082097)"** **Rating:** 5.0/5.0 stars *— Rob J.* [Read full review](https://www.g2.com/survey_responses/domotz-review-12082097) --- #### What Are G2 Users Discussing About Domotz? - [Is Domotz free?](https://www.g2.com/discussions/is-domotz-free) - [What does Auvik do best?](https://www.g2.com/discussions/domotz-what-does-auvik-do-best) - [What does RMM software do?](https://www.g2.com/discussions/what-does-rmm-software-do) - [How does Domotz work?](https://www.g2.com/discussions/how-does-domotz-work) - 1 comment ### 23. [Naverisk](https://www.g2.com/products/naverisk/reviews) Naverisk is a robust All-in-One IT services platform for MSPs and IT Pro’s. Naverisk combines RMM, Service Desk, PSA and 100% free Data Protection into a single powerful solution. Our excellent global 24x7 support also means you can get real time help when you need it. **Average Rating:** 4.7/5.0 **Total Reviews:** 71 **How Do G2 Users Rate Naverisk?** - **Ease of Admin:** 9.3/10 (Category avg: 8.9/10) - **Device Management:** 9.5/10 (Category avg: 9.2/10) - **Service Management:** 9.1/10 (Category avg: 8.5/10) - **Remote Monitoring:** 9.5/10 (Category avg: 9.2/10) **Who Is the Company Behind Naverisk?** - **Seller:** [Naverisk](https://www.g2.com/sellers/naverisk) - **Year Founded:** 2010 - **HQ Location:** Auckland CBD, Auckland - **Twitter:** @Naverisk (426 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1557974/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Naverisk's Pros and Cons? **Pros:** - Reliability (3 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Client Management (1 reviews) - Community Engagement (1 reviews) **Cons:** - Inefficient Ticketing System (1 reviews) - Login Issues (1 reviews) - Poor Design (1 reviews) - Ticketing Issues (1 reviews) - UX Improvement (1 reviews) ### What Do G2 Reviewers Say About Naverisk? *AI-generated summary from verified user reviews* **Pros:** - Users commend Naverisk for its **high reliability** , consistently supporting IT needs with excellent value and support. - Users commend the **excellent customer support** from Naverisk, praising their responsiveness and reliability over the years. - Users value the **intuitive interface** of Naverisk, allowing new staff to learn quickly and easily. - Users value the **high-quality client management** and reliable support from Naverisk, ensuring effective IT solutions. - Users value the **high-quality support** from Naverisk, enhancing their IT experience through effective community engagement. **Cons:** - Users find the **ticketing system clunky** yet manageable, indicating room for improvement in efficiency. - Users often face **login issues** requiring re-login to access all features effectively in Naverisk. - Users feel the **interface is outdated** and needs a modern refresh for better usability. - Users find the **ticketing system a little clunky** , but it's still manageable for their needs. - Users feel the **interface is a bit dated** and would benefit from a modern refresh to enhance usability. #### What Are Recent G2 Reviews of Naverisk? **"[Fully Featured, Stable, and Highly Reliable](https://www.g2.com/survey_responses/naverisk-review-12003113)"** **Rating:** 5.0/5.0 stars *— Shannon H.* [Read full review](https://www.g2.com/survey_responses/naverisk-review-12003113) --- **"[Perfect Pricing and Local Hosting That Fits My Needs](https://www.g2.com/survey_responses/naverisk-review-12658821)"** **Rating:** 5.0/5.0 stars *— Kevin D.* [Read full review](https://www.g2.com/survey_responses/naverisk-review-12658821) --- #### What Are G2 Users Discussing About Naverisk? - [What is Naverisk RMM & PSA used for?](https://www.g2.com/discussions/what-is-naverisk-rmm-psa-used-for) ### 24. [MSP360 RMM](https://www.g2.com/products/msp360-rmm/reviews) MSP360 RMM is an all-in-one remote monitoring and management solution designed for IT teams and MSPs looking for centralized monitoring, automation, and cost-effective endpoint management. With Community Edition now available, MSP360 RMM offers a free, production-ready entry point alongside paid plans. With unlimited endpoints on paid tiers, centralized management, built-in remote access, proactive monitoring, and automated issue resolution, MSP360 RMM empowers IT professionals to streamline operations, reduce downtime, and manage endpoints effortlessly — all without long-term commitments. **Average Rating:** 4.3/5.0 **Total Reviews:** 24 **How Do G2 Users Rate MSP360 RMM?** - **Ease of Admin:** 8.6/10 (Category avg: 8.9/10) - **Device Management:** 9.0/10 (Category avg: 9.2/10) - **Service Management:** 7.8/10 (Category avg: 8.5/10) - **Remote Monitoring:** 8.8/10 (Category avg: 9.2/10) **Who Is the Company Behind MSP360 RMM?** - **Seller:** [MSP360](https://www.g2.com/sellers/msp360) - **Company Website:** https://www.msp360.com - **Year Founded:** 2011 - **HQ Location:** Pittsburgh, PA - **Twitter:** @msp360 (2,785 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/298618/ (117 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 92% Small-Business, 8% Mid-Market #### What Are MSP360 RMM's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Reliability (1 reviews) ### What Do G2 Reviewers Say About MSP360 RMM? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive and knowledgeable customer support** of MSP360 RMM, enhancing their overall user experience. - Users praise the **reliability** of MSP360 RMM, consistently highlighting its strong performance and dependable support. #### What Are Recent G2 Reviews of MSP360 RMM? **"[Very useful management console and centralization with MSPBACKUB](https://www.g2.com/survey_responses/msp360-rmm-review-12879557)"** **Rating:** 4.0/5.0 stars *— Teddy C.* [Read full review](https://www.g2.com/survey_responses/msp360-rmm-review-12879557) --- **"[Easy-to-Use RMM with Handy Remote Access and Effortless PC Auditing](https://www.g2.com/survey_responses/msp360-rmm-review-12880896)"** **Rating:** 4.5/5.0 stars *— John O.* [Read full review](https://www.g2.com/survey_responses/msp360-rmm-review-12880896) --- #### What Are G2 Users Discussing About MSP360 RMM? - [What is MSP360 RMM used for?](https://www.g2.com/discussions/what-is-msp360-rmm-used-for) ### 25. [Barracuda for MSPs](https://www.g2.com/products/barracuda-for-msps/reviews) Barracuda MSP is designed to manage how IT providers deploy data protection strategries to SMB customers. **Average Rating:** 4.1/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Barracuda for MSPs?** - **Ease of Admin:** 8.2/10 (Category avg: 8.9/10) - **Device Management:** 10.0/10 (Category avg: 9.2/10) - **Remote Monitoring:** 10.0/10 (Category avg: 9.2/10) **Who Is the Company Behind Barracuda for MSPs?** - **Seller:** [Barracuda](https://www.g2.com/sellers/barracuda) - **Year Founded:** 2002 - **HQ Location:** Campbell, CA - **Twitter:** @Barracuda (15,239 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/barracuda-networks/ (2,248 employees on LinkedIn®) - **Ownership:** Private **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 79% Small-Business, 15% Mid-Market #### What Are Barracuda for MSPs's Pros and Cons? **Pros:** - Automation (1 reviews) - Community Engagement (1 reviews) - Community Support (1 reviews) - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) ### What Do G2 Reviewers Say About Barracuda for MSPs? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation tools** from Barracuda, appreciating their support and comprehensive resource offerings for MSPs. - Users value the **strong community engagement** through training and resources that enhance support and solution offerings. - Users value the **excellent community support** from Barracuda, enhancing their experience with valuable resources and training. - Users value the **tremendous support** from Barracuda, enhancing customer satisfaction with excellent tools and resources. - Users appreciate the **excellent customer support** from Barracuda, valuing the training programs and resources provided. #### What Are Recent G2 Reviews of Barracuda for MSPs? **"[Barracuda - The Platinum MSP Partner](https://www.g2.com/survey_responses/barracuda-for-msps-review-5201581)"** **Rating:** 5.0/5.0 stars *— Matthew H.* [Read full review](https://www.g2.com/survey_responses/barracuda-for-msps-review-5201581) --- **"[Barracuda MSP - Great Partner, Great Tools](https://www.g2.com/survey_responses/barracuda-for-msps-review-5202785)"** **Rating:** 5.0/5.0 stars *— Moss J.* [Read full review](https://www.g2.com/survey_responses/barracuda-for-msps-review-5202785) --- ## What Is Remote Monitoring & Management (RMM) Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to Remote Monitoring & Management (RMM) Software? - [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) - [Remote Support Software](https://www.g2.com/categories/remote-support) - [Patch Management Software](https://www.g2.com/categories/patch-management) --- ## How Do You Choose the Right Remote Monitoring & Management (RMM) Software? ### What You Should Know About Remote Monitoring & Management (RMM) Software ### What is Remote Monitoring and Management (RMM) Software? Remote monitoring and management (RMM) tools allow businesses to remotely manage devices like servers, desktops, mobile devices, and other hardware. They utilize locally installed _agents_ (an actor program to take action for a different solution) to deploy patches, install new applications, and monitor device performance. If an agent detects a potential issue, it will generate a ticket automatically and notify the organization’s IT team for troubleshooting and resolution. Some RMM solutions empower businesses to enact device-specific security measures as well. Key Benefits of Remote Monitoring and Management Software - Give awareness of and visibility over all business hardware from a distance - Monitor and maintain devices remotely - Highlight potential issues and troubleshoot before a problem occurs ### Why Use Remote Monitoring and Management (RMM) Software? Hardware and devices—especially mobile devices and IoT—are increasingly integral to daily business functions. As the pool of devices and hardware grows, it can be difficult to track, manage, and secure these devices. RMM software can help companies deal with the creeping expansion of devices. RMM solutions are also a “one-stop shop" of sorts, in that they allow registration, monitoring, alerting, management, and general ecosystem insights. ### Who Uses Remote Monitoring and Management (RMM) Software? RMM software is often used by managed service providers (MSPs), who would generally not be on site with a business while providing a managed service—in this case, monitoring and managing a company’s devices. But RMM software is not exclusively used by MSPs. Regardless of business type, IT admins who cover asset administration are the most typical RMM users. Device or asset security admins may utilize these solutions as well. Tickets generated by RMM solutions are sent to IT support teams for resolution. ### Remote Monitoring and Management (RMM) Software Features The following are common features among RMM solutions: **Device compatibility —** By nature of the product, RMM software needs to be compatible with a large pool of devices; however, some products may only have compatibility with certain pools of devices. **Device detection —** If a new business device is added to the network, RMM solutions can detect that device and either flag it for an agent install or install the agent automatically. **Device management —** Once a device is registered in the RMM solution and has an agent installed, devices can be configured, patched, updated with new software, and more without needing to bring those devices directly to IT. **Monitoring —** RMM solutions let businesses monitor their device performance, allowing them to potentially catch issues—device slowness, questionable new programs, etc.—early or provide insights into why new issues occurred. [**Ticket generation**](https://www.g2.com/categories/remote-monitoring-management-rmm/f/ticketing) **—** When the RMM agent detects a possible issue, a ticket is automatically generated and filed for IT teams to troubleshoot. **Reporting and data visualization —** RMM tools generally include dashboard capabilities for single-pane-of-glass visibility into the overall performance of business devices. Many tools will also allow custom dashboards and reporting so that businesses can specifically focus on whatever metrics they deem most important. This feature helps businesses generate data-driven insights and use that analysis to make plans for their hardware. **Solution integration —** To maximize an RMM solution’s effectiveness, it needs to integrate with other IT-oriented solutions. These could be more in-depth monitoring, security, backup, and more. **Remote access —** RMM solutions enable users to remotely access devices in the event that certain installations, patches, etc. require a more hands-on approach without a technician being physically present. ### What is the best RMM software for small businesses? When IT support is limited but device sprawl is growing,[small businesses](https://www.g2.com/categories/remote-monitoring-management-rmm/small-business) rely on RMM tools that reduce manual workloads and keep systems running smoothly without breaking the budget. Platforms that emphasize simplicity, automation, and low operational overhead tend to win high marks on G2. Here are the best options: - [NinjaOne](https://www.g2.com/products/ninjaone/reviews): Offers a modern, intuitive interface with remote access, patching, and alerting features designed for lean IT teams, ranked as a category leader for small businesses. - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews): Provides powerful remote monitoring, policy-based automation, and secure endpoint control backed by Datto’s disaster recovery infrastructure, suited for MSPs and SMBs. - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) **:** Combines remote control and monitoring in one platform, with add-ons for asset tracking, patching, and backup. It is ideal for small teams managing hybrid environments. - [Atera](https://www.g2.com/products/atera/reviews): Delivers an all-in-one RMM + PSA solution with unlimited device monitoring per technician, automation templates, and a transparent pricing model that’s highly SMB-friendly. ### What is the most recommended RMM platform for medium enterprises? For [medium-sized enterprises](https://www.g2.com/categories/remote-monitoring-management-rmm/mid-market), the most recommended RMM platforms offer secure remote access, centralized monitoring, and efficient patch management, tailored to meet the demands of scaling infrastructure and hybrid work environments. Based on G2 reviews, these are standout choices: As businesses scale beyond a few dozen endpoints, they require RMM platforms that can orchestrate complex environments without sacrificing visibility or control. These tools consistently earn praise from mid-sized companies, balancing flexibility and governance: - [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews): Delivers fast, secure remote access with robust session logging, device grouping, and technician management, ideal for IT teams needing responsive support across distributed endpoints. - [ManageEngine RMM Central](https://www.g2.com/products/manageengine-servicedesk-plus/reviews): Provides all-in-one monitoring, asset tracking, patching, and automation in a scalable platform, with strong support for multi-site deployments and compliance. - [Action1:](https://www.g2.com/products/action1/reviews) A cloud-native RMM designed for real-time patching, remote control, and software deployment, optimised for mid-market companies with remote or hybrid operations. - [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews): Offers cross-platform device visibility and remote management capabilities that serve IT teams seeking tighter control over mobile and desktop endpoints. #### Additional Remote Monitoring and Management (RMM) Software Features **Endpoint security —** Some RMM solutions will include endpoint protection capabilities to improve security across all company devices. While not a universal feature, an RMM software including this feature would be particularly helpful for small and mid-size businesses who might not need a separate, more robust endpoint production product. **Data backup —** Not as common a feature, some RMM software include the capability to back up and/or recover lost data in the event of device failure. This feature is specifically less common because of how much storage space would potentially be needed to back up a large number of devices. But, for specifically smaller companies, the storage space dilemma may not be as great an issue. Other Features of Remote Monitoring & Management (RMM) Software: [Asset Tracking](https://www.g2.com/categories/remote-monitoring-management-rmm/f/asset-tracking), [ITIL Policy Compliance](https://www.g2.com/categories/remote-monitoring-management-rmm/f/itil-policy-compliance), [Service Management](https://www.g2.com/categories/remote-monitoring-management-rmm/f/service-management), [Workflow Management](https://www.g2.com/categories/remote-monitoring-management-rmm/f/workflow-management) ### Trends Related to Remote Monitoring and Management Software **Automation —** Automation plays very well with RMM capabilities and is a key feature to become mainstream going forward. By automating discovery, patching, and other upkeep tasks, RMM solutions can save users significant time to be used on other tasks. **Compliance —** As more states, regions, and countries pass stronger privacy laws, companies will need to keep compliance at the forefront of their minds. Introducing compliance and governance capabilities to the standard RMM solution will greatly help businesses abide by these new laws as they are implemented and help them stay protected from potential privacy mishaps. ### Potential Issues with Remote Monitoring and Management (RMM) Software **Compatibility —** Purchasing an RMM solution that’s incompatible with some of the devices needing to be monitored is self-defeating. Verify that the RMM solution you’re scoping out would be compatible with all necessary devices and endpoints. **Visibility loss —** Losing visibility over a device(s)—or perhaps missing a device entirely—could set your business back, potentially without noticing. With security threats constantly evolving, a device behind the rest could be a dangerous vulnerability. Businesses should, with some regularity, try to work against this issue by verifying that the RMM solution’s recognized devices list matches the live asset list from an asset management solution. ### Software and Services Related to Remote Monitoring and Management (RMM) Software [**Endpoint protection software**](https://www.g2.com/categories/endpoint-protection) **—** Endpoint protection solutions help businesses secure their devices. Coupling one of these solutions with an RMM software helps more completely protect and secure business devices. [**Unified endpoint management (UEM) software**](https://www.g2.com/categories/unified-endpoint-management-uem) **—** For smaller businesses that don’t have more extensive network or server infrastructure, UEM might be a solid alternative. These solutions are more focused on managing business devices like tablets, phones, laptops, and other internet-connected devices. --- ## What Are the Most Common Questions About Remote Monitoring & Management (RMM) Software? *AI-generated · Last updated: June 3, 2026* ### Best remote monitoring management software for automation and patch management Based on G2 reviews, these products are most often discussed for patching, automation, and centralized endpoint management. - [NinjaOne](https://www.g2.com/products/ninjaone) — patching, scripting, remote endpoint support. - [Action1](https://www.g2.com/products/action1) — third-party patching and vulnerability visibility. - [Datto RMM](https://www.g2.com/products/datto-rmm) — automated patching and software deployment. - [N-able N-central](https://www.g2.com/products/n-able-n-central) — patch automation and proactive monitoring. ### Looking for the most scalable RMM tool for growing MSPs, any clear winners Based on G2 reviews, these products are repeatedly mentioned for managing larger fleets and multi-client environments. - [NinjaOne](https://www.g2.com/products/ninjaone) — multi-endpoint visibility and fast deployment. - [Atera](https://www.g2.com/products/atera) — technician-based pricing for growing MSPs. - [N-able N-central](https://www.g2.com/products/n-able-n-central) — granular automation across many endpoints. - [Datto RMM](https://www.g2.com/products/datto-rmm) — centralized monitoring for distributed environments. ### Which remote monitoring and management tools give the best value for money Based on G2 reviews, buyers most often associate these products with broad functionality relative to operational effort. - [Atera](https://www.g2.com/products/atera) — all-in-one workflows with technician pricing. - [Action1](https://www.g2.com/products/action1) — free tier and efficient patching. - [NinjaOne](https://www.g2.com/products/ninjaone) — centralized management with strong usability. - [Syncro](https://www.g2.com/products/syncro) — combined ticketing, RMM, and automation. ### What should buyers look for in remote monitoring management software According to verified users, the most important buying criteria are centralized visibility, dependable remote access, patch management, scripting, alerting, and software deployment. Reviews also highlight the need for an interface that technicians can navigate quickly, because speed matters during troubleshooting and day-to-day maintenance. Buyers often value products that reduce tool sprawl by combining endpoint monitoring, remote remediation, inventory details, and policy-based automation in one console. For MSPs and internal IT teams alike, ease of onboarding and the ability to support remote or off-network devices come up repeatedly. Reporting depth, flexible integrations, and clear device status are also common decision factors in recent feedback. ### How do teams use remote monitoring & management for patch management According to verified users, teams use remote monitoring and management platforms to automate operating system updates, deploy third-party patches, schedule maintenance windows, and track which endpoints still need attention. Reviews frequently describe patching as a core workflow because it reduces manual work and helps teams keep remote devices current without relying on users to connect to the office network. Many reviewers also pair patching with scripting, vulnerability visibility, and alerting so they can respond faster when updates fail or devices drift from policy. In practice, buyers seem to value tools that make patching predictable, centralized, and easy to verify across large numbers of endpoints and customer environments.