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CommonTend

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Drop in an anonymized message. CommonTend pairs it with the rule that may apply, drafts a reply in the community's tone, and flags sensitive cases for a moderator. CommonTend gives community moderators a calmer way to handle repeated questions and borderline posts by placing the relevant rule beside a proposed response and escalation choice. Outputs include a category, proposed action, and requires\_approval flag per message, a queued route that will not punish in approval without a human, and a seen-id log that skips duplicate message ids.

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When users leave CommonTend reviews, G2 also collects common questions about the day-to-day use of CommonTend. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

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